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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user laurentiup4
Romania
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Very understanding and helpful. Much appreciated.
It shows why Freelancer is a professional website.
Thank you!

Date of experience: November 30, 2022

Thumbnail of user erezm3
Portugal
1 review
0 helpful votes
  • Send Message
October 29th, 2021
Verified purchase

Scrolling jobs which don't fit, without an easy filter such as hebrew language, receiving useless support from your team made my experience awful

Date of experience: September 29, 2021

Thumbnail of user sihamd1
Ethiopia
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Mr. Harriet has helped me through my payment authentication and I didn't even had to wait for long. Thank you.

Date of experience: January 31, 2023

Thumbnail of user oleksandrn2
Ukraine
1 review
0 helpful votes
  • Send Message
August 12th, 2021
Verified purchase

I had concern of my withdrawal and asked him to resolve this.
He really provided good service with kindness.
Thank you

Date of experience: August 12, 2021

Thumbnail of user nainit
India
1 review
0 helpful votes
  • Send Message
November 16th, 2019

Janine P. Was fast in replying and shared all the possible solutions from which i could pick whichever suited me best.

Date of experience: November 14, 2019

Thumbnail of user alia191
Netherlands
1 review
0 helpful votes
  • Send Message
May 11th, 2018
Verified purchase

Great support, hassle free. I got my refund. For a project fee, which was closed immediately after the getting it.

Date of experience: May 10, 2018

Thumbnail of user howards466
Ohio
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Katie B. Did a fantastic job -even after our chat got disrupted - she reached out to me and finalized the process

Date of experience: August 2, 2022

Thumbnail of user samaa13
Turkey
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

I had a problem with automatic renewal of monthly subscription and Macy M. Solved it within few minutes. Thanks!

Date of experience: August 1, 2023

Thumbnail of user pawanp18
India
2 reviews
1 helpful vote
  • Send Message
January 16th, 2023
Verified purchase

I get trouble updating my profile and Miss Guinevere gave me awesome support. She solve everything. Love the service

Date of experience: January 16, 2023

Thumbnail of user muhammadowaisa
Pakistan
1 review
0 helpful votes
  • Send Message
April 27th, 2022
Verified purchase

Interviewer "Chelsea V" is doing great job. She understand All Things very Well. Thanks for verifying my account.

Date of experience: April 27, 2022

Thumbnail of user nouraa32
Saudi Arabia
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Quick response, my problem was solved more than once, they all rate 5 stars and deserve the speed of cooperation!

Date of experience: April 6, 2022

Thumbnail of user andresc107
Argentina
1 review
0 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

Kelvin from Support helped me solve one issue concerning card authentication. He was very polite and efficient.

Date of experience: March 29, 2021

Thumbnail of user sandipb7
Bangladesh
1 review
0 helpful votes
  • Send Message
August 10th, 2019

Very useful advice that employer who asks advance money before starting the project is definite scam. F

Date of experience: August 10, 2019

Thumbnail of user chernikovao
RU
1 review
0 helpful votes
  • Send Message
May 23rd, 2019

Thanks for help me very good communication. You kindly did answer the my question. I want to get your support again.

Date of experience: May 22, 2019

Thumbnail of user wardahn
Pakistan
1 review
0 helpful votes
  • Send Message
June 28th, 2022
Verified purchase

Maine M assisted me for the refund of my deposits. It was really a smooth process. Highly appreciated.

Date of experience: June 28, 2022

Thumbnail of user donase
Indonesia
1 review
0 helpful votes
  • Send Message
May 17th, 2019
Verified purchase

1. About detailing bidding of specific project and. Clearly explained.
2. also issue regarding membership plan. -> solved

For Jade D

Service
Value
Shipping
Quality

Date of experience: May 16, 2019

Thumbnail of user zuominx
Utah
1 review
0 helpful votes
  • Send Message
November 9th, 2017
Verified purchase

Judith J is great support member. He solved my issue with in short time. Very good service. Thanks again...

Date of experience: November 8, 2017

Thumbnail of user natishens
Zimbabwe
1 review
0 helpful votes
  • Send Message
June 12th, 2019
Verified purchase

Jade D quickly resolve a problem we had in minutes and it was awesome. I loved the way she/he responded to us.

Date of experience: June 12, 2019

Thumbnail of user sohaj
Pakistan
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

Communication was perfect with Judith J, and helped me out by explaining the process of pending withdrawal request. Good customer service indeed.

Date of experience: May 17, 2019

Thumbnail of user ashokp8
India
1 review
0 helpful votes
  • Send Message
November 10th, 2017

Very skilled and professional assistant. Thank you for your time & given me help with my questions. Hope all the other assistants are like them.

Date of experience: November 9, 2017

Thumbnail of user arvinds18
Australia
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

Judith J. Was amazing, she understood my concern, acted straight away and got the account of a fraudulent employer blocked.

Date of experience: May 17, 2019

Thumbnail of user majg7
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 27th, 2019
Verified purchase

Resolved my issue within no time with minimum steps. This is excellent customer service. Thank you very much.

Date of experience: May 26, 2019

Thumbnail of user khademuli
Bangladesh
1 review
0 helpful votes
  • Send Message
May 26th, 2019
Verified purchase

Unbelievable great support from the stuff. I am really happy. Take necessary steps for helping me. Thank you very much!

Date of experience: May 24, 2019

Thumbnail of user ronaleat
Philippines
3 reviews
3 helpful votes
  • Send Message
November 24th, 2017

The clients pay too low yet they demand extreme professionalism and quality of work. Not a good site for freelancers.

Date of experience: November 20, 2017

Thumbnail of user rab10
Philippines
1 review
0 helpful votes
  • Send Message
October 1st, 2021
Verified purchase

I have an issue with authenticating my card and assistance from support is fast just few minutes after ticket raised

Date of experience: October 1, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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