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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,515)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user abhishekj21
India
1 review
2 helpful votes
  • Send Message
July 19th, 2019

I contacted the support team for my dormant account fees and they were very supportive in restoring it.

Thanking you.

Date of experience: July 19, 2019

Thumbnail of user hinad5
Pakistan
1 review
0 helpful votes
  • Send Message
December 25th, 2021
Verified purchase

Team provide effective solution to your problem in a timely manner, keeps you updated with the status.

Date of experience: December 25, 2021

Thumbnail of user viktoryiam1
Belarus
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Quickly and clearly explained the procedure for reopening an account, provided links to filling out forms

Date of experience: December 5, 2022

Thumbnail of user tanjimr
Bangladesh
1 review
0 helpful votes
  • Send Message
June 22nd, 2021
Verified purchase

I was never too much delayed to hear back from them. They were helpful in their way. After all good experience.

Date of experience: June 22, 2021

Thumbnail of user irvind13
Indonesia
1 review
0 helpful votes
  • Send Message
October 8th, 2021
Verified purchase

Fast respond, very patient in giving explanation but they only answer some of my question. I still have to figure the rest

Date of experience: October 8, 2021

Thumbnail of user prosenjitg4
India
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Today I had a very nice meeting with Chelsea regarding the verified program. Great experience so far!

Date of experience: December 4, 2022

Thumbnail of user farazb3
Pakistan
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Everything is perfect and the chat representative was very helpful.
Hope to get my problem resolved in 72 hours

Date of experience: September 11, 2023

Thumbnail of user supriyag5
India
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

It was great experience. Team communicates well with us and client. Finally its solved. Thanks a lot.

Date of experience: May 28, 2021

Thumbnail of user arpitj10
India
1 review
0 helpful votes
  • Send Message
May 28th, 2021
Verified purchase

Prompt response from freelancer, received refund on time. Customer care executive remained active and responsive till the issue resolved.

Date of experience: May 28, 2021

Thumbnail of user fatimaa188
AE
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

It was great experience. The support team resolved in time. They were very cordial and timely. Pls all your efforts up.

Date of experience: November 11, 2022

Thumbnail of user bouchaibc
Morocco
1 review
0 helpful votes
  • Send Message
August 19th, 2019

Eula R is a great support who helped me to get all the answers of my Questions. Quick, easy and she was very kind!

Date of experience: August 18, 2019

Thumbnail of user ishanw2
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 16th, 2022
Verified purchase

Freelancer support always handles any issue in a positive manner. They have helped me with my withdrawal request several times this week. Thanks ;)

Date of experience: May 16, 2022

Thumbnail of user bassame1
Egypt
1 review
0 helpful votes
  • Send Message
April 22nd, 2021
Verified purchase

I got in contact with Byron C. And he/she helped me very much, thank you for have such a great people like him/her.

Date of experience: April 22, 2021

Thumbnail of user soyunk
KR
1 review
1 helpful vote
  • Send Message
July 22nd, 2019

Super helpful, accurate and quick. Excellent at handling a issue. I appreciate he really did great support!

Date of experience: July 21, 2019

Thumbnail of user amino8
GB
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

Been with Freelancer for over 10 years now, and the company has always provided fantastic service. Well Done!

Date of experience: February 8, 2023

Thumbnail of user rupasinghes
Sri Lanka
1 review
0 helpful votes
  • Send Message
January 28th, 2020
Verified purchase

Replies within 24 hours. Gives solutions. Team is available at any time. I am happy with the service.

Date of experience: January 27, 2020

Thumbnail of user bachans
Australia
1 review
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase

Got a great prompt help from Ashton D. He understood my requirements and took no time in fulfilling the same.
Thanks.

Date of experience: July 28, 2021

Thumbnail of user jonr563
Florida
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Just got off a call with Chelsea V. She was amazing. We were able to quickly complete the process together.

Date of experience: October 3, 2022

Thumbnail of user vr56
Texas
1 review
0 helpful votes
  • Send Message
September 15th, 2019
Verified purchase

Michelle A was very patient and provided me with all the details that I need to aware of on freelancer.

Date of experience: September 14, 2019

Thumbnail of user leannas47
France
1 review
0 helpful votes
  • Send Message
September 21st, 2022
Verified purchase

Was an easy experience to get assistance on several queries. Provided practical solutions. Many thanks for the help.

Date of experience: September 21, 2022

Thumbnail of user junitaa
Indonesia
1 review
0 helpful votes
  • Send Message
January 22nd, 2020
Verified purchase

I almost got robbed of from decisive project.
They required a security fee deposit outside freelancer.

Date of experience: January 22, 2020

Thumbnail of user martak64
Poland
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

Very good service. Russell V led me through account verification process smoothly and nicely. Thank you!

Date of experience: October 9, 2023

Thumbnail of user rajuk18
India
1 review
0 helpful votes
  • Send Message
June 16th, 2019
Verified purchase

Sean is a nice agent to answer your questions, He gives you quick replies. Will definitely wants the same guy for all my FL Queries. Thank buddy!

Date of experience: June 16, 2019

Thumbnail of user johnlyndonh
Philippines
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

I had a great chat with Jordan V. He provided well explained information and good news. Thank you for your help.

Date of experience: December 8, 2022

Thumbnail of user umarf24
India
1 review
0 helpful votes
  • Send Message
October 10th, 2021
Verified purchase

Chelsea V. is good staff of freelancer verified team. She did excelled communication. Ask question proper way to easy understand. Thank you

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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