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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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This was amazing, the personal is so helpful and i have to admit that this is the best website that has given me support to problems...
Thank you. He is helpful and supportive.
Freelancer site is little confusing for me as I am new to this anyway by doing mistakes we will learn I lost so much money as milestone.
The support was fast and effective; the question was answered; the support was competent and polite
I'm very thankful to team Freelancer for such a great response and to solve my issue
Freelancer has great customer care. They are fast and a reliable company. I felt very comfortable to communicate. They always ensure customer satisfaction and answered each and every question of mine in detail. Thank You Freelancer.
I was worried about many things in my account but after contacting them it will just gone away. They helped me with all of my concerns and issues. Thank you support team
Especially "Avery V." agent.
AVERY FUE MUY CORDIAL Y AMABLE CONMIGO, ME DIJO QUE CERRARÍAN LA CUENTA DE QUIEN ME ENVIÓ EL PROYECTO YA QUE QUISO CONTACTARME FUERA DE LA PLATAFORMA DE FREELANCER. YO LE ENVIÉ EVIDENCIAS DE LA CONVERSACIÓN QUE TUVE POR LINKEDIN CON DICHA PERSONA.
POR LO TANTO ME DIJO AVERY, QUE ME REEMBOLSARIAN LAS TARIFAS DE PROYECTO CUANDO CIERREN LA CUENTA DEL EMPLEADOR.
QUEDO A LA ESPERA DE RESOLUCIÓN FAVORABLE.
SALUDOS CORDIALES
Had several times explained but they are not able to clear the issue. Anyway i have my own works. Not interested in dealing with it further. Wish to give even negative rating.
It was really great experience and very helpful from freelance to update the feedback, project status and review from my employer and also thankful to my employer as well.
Thanks!
I had some issues to resolve the problem, but the team and Rayana E. Did a good job by searching a solution which could be provided at the end.
Thanks
I had a problem with my client and i contacted support so that they can help me. They were professional and they answered my mail and gave me some advice. I was completely and totally satisfied with the procedure. Thank you so much for your help. Glad to be a member.
Very fast and correct reply for my request. Now i have my account reinstate for my use.
I bid on a contract recently and got into contact with a client.
The client requested I put forward a "security fee" so I could competitively bid on the job.
Freelancer, upon enquiry advised me not to proceed with the transaction because it was scam
Thank you Freelancer
Great service from Amy V. - high availability - fast reply
Will use it again
Very fast response from programmers, but like other similar sites, the programmers always agree on price to get the job, then they want to haggle to get the price higher. Really fed up with these tactics.
The site itself is great though, and customer services are very friendly and helpful, and had no problems at all withdrawing or depositing funds.
The agent is so nice, supportive, and patient. He completed all what I need.
I asked mu amount to refund and he understood my situation
He was there when needed and held hands during the scary process of creating a milestone. Seriously, thanks for the kind support!
It was a smooth experience. For now, I will be waiting to remove the negative on my account. Thank you for your service
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.