business logo of Freelancer

FreelancerReviews 19,829

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,150
value
1,001
shipping
677
returns
766
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Rehan M.
Unfollow Rehan M.
Share Review
Report Review

Satisfied
April 11, 2021

Orion was very supportive and solved my query very much satisfied

Date of experience: April 11, 2021
Bangladesh
1 review
0 helpful votes
Follow Md G.
Unfollow Md G.
Share Review
Report Review

He is Good at handling clients.
April 11, 2021

He is Good at handling clients. He is a nice person, well behave and punctual

Date of experience: April 11, 2021
Ecuador
1 review
0 helpful votes
Follow Ronald G.
Unfollow Ronald G.
Share Review
Report Review

Helpful
April 11, 2021

The person who assisted me was very helpful and was able to solve my issue

Date of experience: April 11, 2021
France
1 review
0 helpful votes
Follow Ludmilla A.
Unfollow Ludmilla A.
Share Review
Report Review

Milestone cancellations
April 11, 2021

I had a problem while doing my milestones and it's back

Date of experience: April 11, 2021
California
1 review
0 helpful votes
Follow Ajay D.
Unfollow Ajay D.
Share Review
Report Review

Great support
April 11, 2021

Great support by the team I have been assisted with utmost importance and urgency thank you!

Date of experience: April 11, 2021
Germany
1 review
0 helpful votes
Follow Arushi B.
Unfollow Arushi B.
Share Review
Report Review

Verification Identity
April 10, 2021

I was struggling from last 2 days for identity verification and after contacting customer support, Sabrina has really help me. She is very helpful and responsive.

Date of experience: April 10, 2021
Brazil
1 review
0 helpful votes
Follow Gean P.
Unfollow Gean P.
Share Review
Report Review

The person gave very fast answers and resolved my problem in no time. Thank you very much!

Date of experience: April 10, 2021
Mexico
1 review
0 helpful votes
Follow Elizabeth P.
Unfollow Elizabeth P.
Share Review
Report Review

Biding doubts
April 10, 2021

I has doubts regarding the sponsor bidding process along with other things

Date of experience: April 10, 2021
California
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

Reopened account
April 10, 2021

I was very glad to have my account reopened. You provided me with verification which was very good.

Date of experience: April 10, 2021
Romania
1 review
0 helpful votes
Follow H B.
Unfollow H B.
Share Review
Report Review

Site support is a disaster
May 10, 2021

As a freelancer, the site never guarantees payment, the only chance is to rely on the clients integrity, which is not always guaranteed

Date of experience: April 10, 2021
Rhode Island
1 review
0 helpful votes
Follow Stefan A.
Unfollow Stefan A.
Share Review
Report Review

Resolution
April 10, 2021

Kelvin R. Was very helpful and I'm hoping the resolution with the freelancer will be settled.

Date of experience: April 10, 2021
Egypt
1 review
0 helpful votes
Follow Osama B.
Unfollow Osama B.
Share Review
Report Review

My experience with Freelancer is good, they are very helpful and has friendly way to communicate with me.

I can't agree more that I have received a perfect reply to my issue.

Best Regards,
Osama Gad

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
Follow Monika I.
Unfollow Monika I.
Share Review
Report Review

Card issues
April 10, 2021

I asked the Support Team to help me resolve my problem and after a while a team member replied to me with a suggestion which I applied. I receive a quick help. Thank you.

Date of experience: April 10, 2021
Turkiye
1 review
0 helpful votes
Follow Aygen K.
Unfollow Aygen K.
Share Review
Report Review

Great!
April 10, 2021

The person who helped me was very polite and found a solutions for my issue quickly. Thank you!

Date of experience: April 10, 2021
Bangladesh
1 review
0 helpful votes
Follow Shohidul O.
Unfollow Shohidul O.
Share Review
Report Review

A great response by the support
April 10, 2021

It was a great experience with Jessica. She was very responsive and informative. Thanks

Date of experience: April 10, 2021
Bangladesh
1 review
0 helpful votes
Follow Md. Ezazul D.
Unfollow Md. Ezazul D.
Share Review
Report Review

Freelancer.com is one of the most trusted freelancer marketplace and I happily work here from two years. The support team of freelancer.com are also very helpful. They help us urgently when we knocked. Thanks.

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
Follow Elena A.
Unfollow Elena A.
Share Review
Report Review

Quick and helpful
April 10, 2021

The agent was very patient and solved my issue efficiently.

Date of experience: April 10, 2021
India
1 review
0 helpful votes
Follow Aravinth A.
Unfollow Aravinth A.
Share Review
Report Review

Excellent customer service
April 10, 2021

Customer service was prompt in handling all my issues.

Date of experience: April 10, 2021
Turkiye
1 review
0 helpful votes
Follow Emine A.
Unfollow Emine A.
Share Review
Report Review

Successful
April 10, 2021

Instantly solved my problem thank you so much thank you so much
Thank you so much

Date of experience: April 10, 2021
South Africa
1 review
0 helpful votes
Follow Amelia Q.
Unfollow Amelia Q.
Share Review
Report Review

Helped with a scam
April 10, 2021

Thank you for your help and understanding. Hope this app will bring only good to people and that all the scammers will be stoped

Date of experience: April 10, 2021