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FreelancerReviews 20,090

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Areful F.
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It's Great to have Orion A. Assist me. The agent was very helpful.

Date of experience: April 30, 2021
Serbia
1 review
0 helpful votes
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Very Kindly Support
April 30, 2021

Very useful support.
They solved problem in short time
And I am very satisfied for their work.
Thanks Support Team

Date of experience: April 30, 2021
India
1 review
0 helpful votes
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Highly appreciated
April 30, 2021

I'm pretty much happy with the service freelancer has given me in my startup. You've got my heart fam.

Date of experience: April 30, 2021
Bangladesh
1 review
0 helpful votes
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Fantastic
April 30, 2021

The support team is so nice. Their response is so fast and immediately solve my problem. Thank you

Date of experience: April 30, 2021
Bangladesh
1 review
0 helpful votes
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Resolving an issue with my client
April 30, 2021

The assistance was good. But the verification process was a bit complex, it needs to be easy for both freelancers and clients.

Date of experience: April 30, 2021
PS
1 review
0 helpful votes
Follow osama J.
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I am very happy with the performance of the Free Lancer support team. The performance is excellent. The speed in responding to messages and the speed in solving problems. Good efforts from these specialized team. We wish them all success and achievement.

Date of experience: April 30, 2021
Malaysia
1 review
0 helpful votes
Follow Khairul Ikhwan H.
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Prompt response, great experience
April 30, 2021

Prompt response, great experience to deal with the support team, they are really helpful and give kind feedback.

Date of experience: April 30, 2021
Algeria
1 review
0 helpful votes
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Assisting with freelancer services
April 29, 2021

Great assistance from freelancer agent, appreciate their work.

Date of experience: April 29, 2021
Turkiye
1 review
0 helpful votes
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Help on reopening account
April 29, 2021

They help me to reopen my account in an hour. Fast email responses.

Date of experience: April 29, 2021
Brazil
1 review
0 helpful votes
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The best
April 29, 2021

The attendant was very attentive, I really liked his service. Congratulations. Helped me solve my problem

Date of experience: April 29, 2021
Nigeria
1 review
0 helpful votes
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I was responded to quickly, my questions were answered and the issue (withdrawal issue) was resolved in no time...! Thank you very much!

Date of experience: April 29, 2021
India
1 review
0 helpful votes
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Super fantastic
April 29, 2021

Super fantastic, na na na na na not applicable
Not applicable

Date of experience: April 29, 2021
Pakistan
1 review
0 helpful votes
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Friendly and supportive
April 28, 2021

As i was facing issue with the profile info update freelancer team help me in uploading of correct information. Moreover whenever i tried to chat with freelancer team even on some petty issue they always helped and show patience

Date of experience: April 28, 2021
Romania
1 review
0 helpful votes
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It was a good one. I found out what interested me. The explanation was pertinent and to the point

Date of experience: April 28, 2021
Malaysia
1 review
0 helpful votes
Follow Nur Ain Najwa Z.
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Have a pleasant experience with one of Freelancer Staff, Amy V. that guide me the process of refunding deposit. Thank you for your help!

Date of experience: April 28, 2021
Spain
1 review
0 helpful votes
Follow Javier H.
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El apoyo recibido desde el soporte de la página de Freelancer.com ha sido magnífico. Muy atentos y serviciales. Me solucionaron el problema encontrando una alternativa que gustaba a las dos partes. Además, me contestaron en pocas horas. Muy contento con el servicio recibido!

Date of experience: April 28, 2021
Egypt
1 review
0 helpful votes
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Helpful and Kindful
April 28, 2021

I am writing to express my heartfelt appreciation for the exceptional assistance I received from Chelsea throughout my freelancer verification process. Her dedication, professionalism, and expertise made a significant impact on my overall experience, and I am truly grateful for her outstanding support.

Date of experience: April 28, 2021
Sri Lanka
1 review
0 helpful votes
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Verifications
April 27, 2021

Perfect experience! I have my all problems all solved.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Freelance.com support
April 27, 2021

I overpaid for a job by accident on Freelance and Raven sorted out my problem with speed and efficiency. Top service

Date of experience: April 27, 2021
Bangladesh
1 review
0 helpful votes
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Very Quick and informative
April 26, 2021

Excellent live chat service! Love the support and I am so pleased as new in this freelancer website

Date of experience: April 26, 2021