2024
SITEJABBER AWARD

Freelancer

18,799 reviews

Overview

Freelancer has a rating of 4.7 stars from 18,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,097
value
956
shipping
655
returns
740
quality
962
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Brazil
1 review
0 helpful votes
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First Chat with Olivia
February 12, 2025

I had an amazing chat with Olivia. I had just created my account and I wanted to figure out more details of what I needed to start working. And she kindly told me everything I had in doubt and took out all my concerns. She was really helpful and kind.

Date of experience: February 2, 2025
Nigeria
1 review
0 helpful votes
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Timely, Relevant and Efficient
February 14, 2025

Russell V seemed highly competent and knowledgeable. When I requested for immediate call for early verification, Russell accomodated me. Moreover, he was humble and kind enough to allow me to ask questions related to the verification badge.

Date of experience: February 4, 2025
Argentina
1 review
0 helpful votes
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Cancel my membership
February 14, 2025

A month ago, FLNicholas contacted me and offered to pay a membership of USD10. I tried it. I have been working through Upwork for years, so I wanted to give Freelancer a chance. But it was a complete waste of money. The only clients that contacted me were either scams or unpaid trials that never reached back. I decided to stop paying the membership, so I contacted FLNicholas to help me. He gave steps that didn't work. When I told him, he misled me into downgrading instead of canceling. He never answered back. Then I spoke to Magenta (probably a bot) to whom I had to insist on canceling, not downgrading. I'm extremely dissatisfied and disappointed with Freelancer.

Date of experience: February 4, 2025
GB
1 review
0 helpful votes
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Review For Verified Call
February 10, 2025

I had a fantastic experience with verified tech support. The representative (Russell V.) was knowledgeable, patient, and resolved my issue quickly. They also offered helpful tips to prevent future problems. Overall, very professional and efficient – highly recommend!

Date of experience: January 31, 2025
Philippines
1 review
0 helpful votes
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Help with IP Address block
March 2, 2025

Had ran through a problem regarding my IP address being blocked by the site without any notice. Luckily i had a chance talking to a freelancer agent which immediately took care of my problem, and within minutes (or less) i got back to my freelancer account again. Thank you agent for your immediate assistance.

Date of experience: February 19, 2025
India
1 review
0 helpful votes
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Feedback for Danette O
February 24, 2025

I had an excellent experience with Danette O. From the Freelancer support team. He provided outstanding customer support, taking quick and effective action to resolve my issue. His professionalism, patience, and dedication truly made a difference. Thank you so much for your help—I sincerely appreciate your efforts!

Date of experience: February 14, 2025
Bangladesh
1 review
0 helpful votes
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Good
February 2, 2025

Freelancer is an innovative platform designed to gather and analyze user feedback on freelance services. This tool enables clients to evaluate their interactions with freelancers, providing insights into service quality, communication, and project outcomes. By facilitating honest reviews, it helps freelancers enhance their skills and improve client satisfaction, ultimately fostering a more efficient freelance marketplace.

Date of experience: January 23, 2025
Egypt
1 review
0 helpful votes
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Excellent Platform and Support Team Ever
February 20, 2025

I am very happy to be part of Freelancer.com. The platform provides great opportunities for freelancers, and the support team is excellent and very helpful. They are always responsive and willing to assist in any situation. I truly appreciate their efforts in making the experience smooth and professional. Highly recommended!

Date of experience: February 10, 2025
India
1 review
0 helpful votes
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Amazing services.
February 1, 2025

Freelancer.com provides a user-friendly platform, diverse project opportunities, and efficient support, making it a great choice for freelancers seeking growth and connections worldwide. Overall, my positive experience rates highly.

Date of experience: January 22, 2025
India
1 review
0 helpful votes
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Feedback for using Freelancer so far.
March 3, 2025

Its been a very good experience using freelancer so far. The proposals are easy to manage and overall operating mechanism is also very simple and easy to understand. The overall workflow from making proposals to delivering projects is quite streamlined and user friendly. Thanks you very much! My special Thanks to Russell V. for providing clear insight in getting verified process and also helping to register as a corporate. Thanks Russell.

Date of experience: February 21, 2025