business logo of Freelancer

FreelancerReviews 20,054

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
Follow Edwardwills X.
Unfollow Edwardwills X.
Share Review
Report Review

I was responded to quickly, my questions were answered and the issue (withdrawal issue) was resolved in no time...! Thank you very much!

Date of experience: April 29, 2021
India
1 review
0 helpful votes
Follow Bharath Y.
Unfollow Bharath Y.
Share Review
Report Review

Super fantastic
April 29, 2021

Super fantastic, na na na na na not applicable
Not applicable

Date of experience: April 29, 2021
Pakistan
1 review
0 helpful votes
Follow Bakht S.
Unfollow Bakht S.
Share Review
Report Review

Friendly and supportive
April 28, 2021

As i was facing issue with the profile info update freelancer team help me in uploading of correct information. Moreover whenever i tried to chat with freelancer team even on some petty issue they always helped and show patience

Date of experience: April 28, 2021
Romania
1 review
0 helpful votes
Follow Cristina I.
Unfollow Cristina I.
Share Review
Report Review

It was a good one. I found out what interested me. The explanation was pertinent and to the point

Date of experience: April 28, 2021
Malaysia
1 review
0 helpful votes
Follow Nur Ain Najwa Z.
Unfollow Nur Ain Najwa Z.
Share Review
Report Review

Have a pleasant experience with one of Freelancer Staff, Amy V. that guide me the process of refunding deposit. Thank you for your help!

Date of experience: April 28, 2021
Spain
1 review
0 helpful votes
Follow Javier H.
Unfollow Javier H.
Share Review
Report Review

El apoyo recibido desde el soporte de la página de Freelancer.com ha sido magnífico. Muy atentos y serviciales. Me solucionaron el problema encontrando una alternativa que gustaba a las dos partes. Además, me contestaron en pocas horas. Muy contento con el servicio recibido!

Date of experience: April 28, 2021
Egypt
1 review
0 helpful votes
Follow karim B.
Unfollow karim B.
Share Review
Report Review

Helpful and Kindful
April 28, 2021

I am writing to express my heartfelt appreciation for the exceptional assistance I received from Chelsea throughout my freelancer verification process. Her dedication, professionalism, and expertise made a significant impact on my overall experience, and I am truly grateful for her outstanding support.

Date of experience: April 28, 2021
Sri Lanka
1 review
0 helpful votes
Follow Kasun D.
Unfollow Kasun D.
Share Review
Report Review

Verifications
April 27, 2021

Perfect experience! I have my all problems all solved.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
Follow AM Y.
Unfollow AM Y.
Share Review
Report Review

Freelance.com support
April 27, 2021

I overpaid for a job by accident on Freelance and Raven sorted out my problem with speed and efficiency. Top service

Date of experience: April 27, 2021
Bangladesh
1 review
0 helpful votes
Follow Asif Ul L.
Unfollow Asif Ul L.
Share Review
Report Review

Very Quick and informative
April 26, 2021

Excellent live chat service! Love the support and I am so pleased as new in this freelancer website

Date of experience: April 26, 2021
Thailand
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

Fell for a fake project and got charged for it. Explained to Kelvin what had happened and he patiently and clearly explained what had happened and how to avoid it next time as well as arranging for the charge to be reversed.

Date of experience: April 26, 2021
Brazil
1 review
0 helpful votes
Follow Gabriela E.
Unfollow Gabriela E.
Share Review
Report Review

Perfect
April 26, 2021

Hayley was the one who helped me, it was fast and a clean conversation. I'm really happy!

Date of experience: April 26, 2021
Bangladesh
1 review
0 helpful votes
Follow MD H.
Unfollow MD H.
Share Review
Report Review

Nice Support
April 26, 2021

The support team was very friendly and respond to my questions very quickly

Date of experience: April 26, 2021
India
1 review
0 helpful votes
Follow Karan U.
Unfollow Karan U.
Share Review
Report Review

Avery V was helpful.
April 26, 2021

This customer support person known as Avery V was really very helpful. Thank you so much for solving my issue.

Date of experience: April 26, 2021
Virginia
1 review
0 helpful votes
Follow Erick Z.
Unfollow Erick Z.
Share Review
Report Review

Refund request
April 26, 2021

Quick and effective. I have to add 50 characters but there's nothing else to say.

Date of experience: April 26, 2021
Pakistan
1 review
0 helpful votes
Follow Hifza O.
Unfollow Hifza O.
Share Review
Report Review

Refunding deposit
April 26, 2021

It was excellent by Amy V.
They asked me to wait for 5 to 10 days and let's see if I get what I was promised

Date of experience: April 26, 2021
Pakistan
1 review
0 helpful votes
Follow Bilal T.
Unfollow Bilal T.
Share Review
Report Review

Very supportive
April 25, 2021

I am very Thankful to the freelancer team that they heard my issue and immeditaly resolved it.

Thank you very much

Date of experience: April 25, 2021
India
1 review
0 helpful votes
Follow Amit U.
Unfollow Amit U.
Share Review
Report Review

Was great
April 25, 2021

Assisted very well and very fast also understood my problem very well

Date of experience: April 25, 2021
Pakistan
1 review
0 helpful votes
Follow Qamar Y.
Unfollow Qamar Y.
Share Review
Report Review

Account Inquiry
April 25, 2021

That is my first interaction with the freelancer team and that is good.

Date of experience: April 25, 2021
Nigeria
1 review
0 helpful votes
Follow Gregory J.
Unfollow Gregory J.
Share Review
Report Review

Good customer support.
April 24, 2021

They are always ready in helping out both Freelancers and Employer in any issues they have.

Date of experience: April 24, 2021