business logo of Freelancer

FreelancerReviews 19,874

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,151
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
Follow Kevin L.
Unfollow Kevin L.
Share Review
Report Review

This was amazing, the personal is so helpful and i have to admit that this is the best website that has given me support to problems...

Date of experience: April 16, 2021
AE
1 review
0 helpful votes
Follow Hari Hara N.
Unfollow Hari Hara N.
Share Review
Report Review

Good person
April 16, 2021

Thank you. He is helpful and supportive.

Freelancer site is little confusing for me as I am new to this anyway by doing mistakes we will learn I lost so much money as milestone.

Date of experience: April 16, 2021
Germany
1 review
0 helpful votes
Follow Rig C.
Unfollow Rig C.
Share Review
Report Review

Request for file system
April 16, 2021

The support was fast and effective; the question was answered; the support was competent and polite

Date of experience: April 16, 2021
Pakistan
1 review
0 helpful votes
Follow Muhammad P.
Unfollow Muhammad P.
Share Review
Report Review

Account issue
April 15, 2021

I'm very thankful to team Freelancer for such a great response and to solve my issue

Date of experience: April 15, 2021
India
1 review
0 helpful votes
Follow Samrat O.
Unfollow Samrat O.
Share Review
Report Review

Great Customer Support
April 15, 2021

Freelancer has great customer care. They are fast and a reliable company. I felt very comfortable to communicate. They always ensure customer satisfaction and answered each and every question of mine in detail. Thank You Freelancer.

Date of experience: April 15, 2021
Bangladesh
1 review
0 helpful votes
Follow KAWSAR K.
Unfollow KAWSAR K.
Share Review
Report Review

Best Customer sevice
April 15, 2021

I was worried about many things in my account but after contacting them it will just gone away. They helped me with all of my concerns and issues. Thank you support team
Especially "Avery V." agent.

Date of experience: April 15, 2021
Argentina
1 review
0 helpful votes
Follow FLORENCIA A.
Unfollow FLORENCIA A.
Share Review
Report Review

ESTAFA CON PROYECTO
April 15, 2021

AVERY FUE MUY CORDIAL Y AMABLE CONMIGO, ME DIJO QUE CERRARÍAN LA CUENTA DE QUIEN ME ENVIÓ EL PROYECTO YA QUE QUISO CONTACTARME FUERA DE LA PLATAFORMA DE FREELANCER. YO LE ENVIÉ EVIDENCIAS DE LA CONVERSACIÓN QUE TUVE POR LINKEDIN CON DICHA PERSONA.
POR LO TANTO ME DIJO AVERY, QUE ME REEMBOLSARIAN LAS TARIFAS DE PROYECTO CUANDO CIERREN LA CUENTA DEL EMPLEADOR.

QUEDO A LA ESPERA DE RESOLUCIÓN FAVORABLE.

SALUDOS CORDIALES

Date of experience: April 15, 2021
India
1 review
0 helpful votes
Follow anand C.
Unfollow anand C.
Share Review
Report Review

Payment issue
May 15, 2021

Had several times explained but they are not able to clear the issue. Anyway i have my own works. Not interested in dealing with it further. Wish to give even negative rating.

Date of experience: April 15, 2021
India
1 review
0 helpful votes
Follow Babita S.
Unfollow Babita S.
Share Review
Report Review

It was really great experience and very helpful from freelance to update the feedback, project status and review from my employer and also thankful to my employer as well.

Thanks!

Date of experience: April 15, 2021
France
1 review
0 helpful votes
Follow Sabine M.
Unfollow Sabine M.
Share Review
Report Review

Finally happy:-)
April 15, 2021

I had some issues to resolve the problem, but the team and Rayana E. Did a good job by searching a solution which could be provided at the end.

Thanks

Date of experience: April 15, 2021
India
1 review
0 helpful votes
Follow Mukul Y.
Unfollow Mukul Y.
Share Review
Report Review

Lauren
April 14, 2021

Understanding and swift action. Pleasant interacting with the customer support executive.

Date of experience: April 14, 2021
Greece
1 review
0 helpful votes
Follow Christos Z.
Unfollow Christos Z.
Share Review
Report Review

Totally satisfied!
April 14, 2021

I had a problem with my client and i contacted support so that they can help me. They were professional and they answered my mail and gave me some advice. I was completely and totally satisfied with the procedure. Thank you so much for your help. Glad to be a member.

Date of experience: April 14, 2021
Uruguay
1 review
0 helpful votes
Follow Nicolas M.
Unfollow Nicolas M.
Share Review
Report Review

Reinstate account
April 14, 2021

Very fast and correct reply for my request. Now i have my account reinstate for my use.

Date of experience: April 14, 2021
Kenya
1 review
0 helpful votes
Follow Peter U.
Unfollow Peter U.
Share Review
Report Review

Security Fees and Payments
April 14, 2021

I bid on a contract recently and got into contact with a client.
The client requested I put forward a "security fee" so I could competitively bid on the job.
Freelancer, upon enquiry advised me not to proceed with the transaction because it was scam
Thank you Freelancer

Date of experience: April 14, 2021
Israel
1 review
0 helpful votes
Follow Avraham N.
Unfollow Avraham N.
Share Review
Report Review

Excellent Service
April 14, 2021

Great service from Amy V. - high availability - fast reply
Will use it again

Date of experience: April 14, 2021
GB
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Help for beginner please c#
April 13, 2021

Very fast response from programmers, but like other similar sites, the programmers always agree on price to get the job, then they want to haggle to get the price higher. Really fed up with these tactics.

The site itself is great though, and customer services are very friendly and helpful, and had no problems at all withdrawing or depositing funds.

Date of experience: April 13, 2021
Egypt
1 review
0 helpful votes
Follow Mohamed Sabry Ibrahim R.
Unfollow Mohamed Sabry Ibrahim R.
Share Review
Report Review

Thank you
April 12, 2021

The agent is so nice, supportive, and patient. He completed all what I need.

Date of experience: April 12, 2021
India
1 review
0 helpful votes
Follow meenakshi U.
Unfollow meenakshi U.
Share Review
Report Review

I asked mu amount to refund and he understood my situation

Date of experience: April 12, 2021
Germany
1 review
0 helpful votes
Follow Daniela C.
Unfollow Daniela C.
Share Review
Report Review

Great support
April 12, 2021

He was there when needed and held hands during the scary process of creating a milestone. Seriously, thanks for the kind support!

Date of experience: April 12, 2021
Philippines
1 review
0 helpful votes
Follow Chloe H.
Unfollow Chloe H.
Share Review
Report Review

Sr. Kelvin is very accommodating
April 12, 2021

It was a smooth experience. For now, I will be waiting to remove the negative on my account. Thank you for your service

Date of experience: April 12, 2021