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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,116
value
970
shipping
659
returns
745
quality
977
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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Malaysia
1 review
0 helpful votes
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REPORT ABOUT SCAMMER
June 10, 2021

It was a nightmare for me because of this scammer things. And i want to say thank you to orion who help me get me back my funds

Date of experience: June 10, 2021
Malaysia
1 review
0 helpful votes
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Professional
January 29, 2019

Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much

Date of experience: January 29, 2019
Pakistan
1 review
0 helpful votes
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I was looking for someone to help me get verified by Freelancer and Macall helped me in this regard. His support is very fast and fantastic.

Date of experience: November 16, 2021
Egypt
1 review
0 helpful votes
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Great experience
September 8, 2017

Thanks a lot Deana R for your support
You helped me to reopen my account
But please ask backend team to remove limitation from review.

Thanks

Date of experience: September 7, 2017
Ukraine
1 review
0 helpful votes
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Freelancer.com support
June 29, 2022

Got a great support with my issue. Despite the main reason wasn't related to Freelancer, it's team made a good effort to resolve it asap. Thanks

Date of experience: June 29, 2022
Armenia
1 review
0 helpful votes
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Super
October 1, 2018

I just had a chat session with Kayla B. And she was very helpful by answering my questions fully and professionally. Good job. Thanks a lot.

Date of experience: October 1, 2018
Egypt
1 review
0 helpful votes
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RhianC. Was very helpful
October 17, 2019

Rhian C. The only agent who communicate with the verification team and made them answer my request which is stayed for too long with no reply

Date of experience: October 17, 2019
Georgia
1 review
0 helpful votes
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Bad entries
November 18, 2018

Kayla B. Was very helpful in explaining how to handle poor contest entries. Thank you for clearing some things up for me and explaining the upgrades.

Date of experience: November 16, 2018
India
1 review
1 helpful vote
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Very professional support
December 13, 2017

I had a chat with Kayla B. Very professional in helping me on my issue, eager to resolve the issue and has a proactive approach. Thanks

Date of experience: December 13, 2017
Washington
1 review
0 helpful votes
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Paypal refund
July 11, 2018

My helper (Kayla B.) was very professional, and quick to complete what I needed done. She also made sure I knew all my options. Awesome help!

Date of experience: July 11, 2018
VE
1 review
0 helpful votes
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Very helpful
February 13, 2018

Antoinette was lovely and was very helpful addressing my issue even though i was a little bit harsh at the beggining she handle it great. 5/5

Date of experience: February 12, 2018
Egypt
1 review
0 helpful votes
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Jonny is Perfect collaborator
May 1, 2024

Jonny is perfect in providing information, and he was good in the interview and explained everything to me

Thank you.

Date of experience: April 21, 2024
Kenya
1 review
0 helpful votes
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Feedback review
March 16, 2021

I appreciate the service given today on reviewing my feedback to a client. Thump up to the customer care, Janika C. She has helped me seamlessly.

Date of experience: March 16, 2021
GB
1 review
0 helpful votes
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Very desapointet
February 26, 2024

Please dont trust that person his don't understand with nothing please don't used him the job what done for me is all rubbish

Date of experience: February 8, 2024
Bangladesh
1 review
0 helpful votes
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Account issuse
April 29, 2024

I am very happy to chart with Magenta S. (Freelancer Support). My problem was solve. Nice to chart him. Thanks

Date of experience: April 19, 2024
Nigeria
1 review
0 helpful votes
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I love it
October 2, 2020

User profile is easy to set and you start getting job recommendations immediately you register... Awesome

Date of experience: October 2, 2020
Bulgaria
1 review
0 helpful votes
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The customer was awesome, I would like to chat only with her! She helps me too much!
I hope next time again I will found her m when I have an issue!

Date of experience: November 1, 2019
Malaysia
1 review
0 helpful votes
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Review for Michelle A
July 10, 2019

A very helpful session. The customer service representative was precisely and accurately address on the issue

Date of experience: July 9, 2019
Italy
1 review
0 helpful votes
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Very respectful service
April 18, 2023

I liked working with the service, user-friendly interface, flexible selection of orders and work with support

Date of experience: April 18, 2023
Pakistan
1 review
0 helpful votes
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Excellent service from Freelancer staff
April 18, 2023

Chelsea at Freelancer Verification was very helpful and understanding in guiding me through the verification process.

Date of experience: April 18, 2023