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FreelancerReviews 20,118

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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I have been working for 1 year with freelancer.com and feel great here. They help me when I need help via chat support and they also guide me about how I can enhance my earning.

Date of experience: May 3, 2021
Oklahoma
1 review
0 helpful votes
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Verify Interview
May 3, 2021

Chelsea with Verify Interviewed me for the Verify portion of Freelancer. Chelsea was very helpful and professional.

Date of experience: May 3, 2021
Australia
1 review
0 helpful votes
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Verification Service
May 3, 2021

Quick, efficient verification service. Answered my questions quickly.

Date of experience: May 3, 2021
Pakistan
1 review
0 helpful votes
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Very helpful
May 3, 2021

One of fake client give me job but after few min. Funds automatically remove from my freelancer account but freelancer fee showing minus balance in my account about 20$
I was very depressed so i contact with an agent that name Jessica B via live chat she is very kind heart lady and she refund my deduction fee. Thank you so much Jessica B

Date of experience: May 3, 2021
Greece
2 reviews
0 helpful votes
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Perfect
May 2, 2021

My experience has been great thank you very much for your support I appreciate it so much if I want anything else I'm going to communicate with you thank you very much

Date of experience: May 2, 2021
Algeria
1 review
0 helpful votes
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Great support
May 2, 2021

I have used freelancer support service and it was great, they responded to my messages and provide solutions to my issues
Thank you so much

Date of experience: May 2, 2021
Denmark
1 review
0 helpful votes
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Freelancer support
May 2, 2021

It was a quick reply and he also helped me to feel more easy in this platform.

Date of experience: May 2, 2021
Egypt
1 review
0 helpful votes
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Thanks Orion
May 2, 2021

I lost around 100$ by mistake and Orion helped me out with the matter so quickly
Thanks a lot Orion

Date of experience: May 2, 2021
Indonesia
1 review
0 helpful votes
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Quick and simple resolution
May 2, 2021

Orion provided me with concise and simple information to readily solve my issue and deliver customer satisfaction.

Date of experience: May 2, 2021
Pakistan
1 review
0 helpful votes
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Helpful
May 2, 2021

Great teamwork
Allah pak bless this company with many more

Date of experience: May 2, 2021
Norway
1 review
0 helpful votes
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The site itself is something I think i will avoid using again. From the start it was a mess, declining valid creditcards. Some of it is probably on me, but when Freelancer can post it jobs in almost any language and this is where I might not have paid attention because here one should be told that the choosen language will be the one shown for the freelancers and of course thats logical, but when you come from a smal country like Norway the constest will be very limited, so I think this opption goes abit both ways. I think this is something that one can get wrong and somekind of reminder would be fine. I think its difficult to navigate on the site in general and its not appealing in any way and I find it most of the time anoying, sorry to say. But I did use the chat service taht was great and very helpful.

Date of experience: April 30, 2021
GB
1 review
0 helpful votes
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Change My Verified Paypal Account.
April 30, 2021

The Support provided me with very clear direction to fully understand the process.

Date of experience: April 30, 2021
Argentina
1 review
0 helpful votes
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Authentication Card
April 30, 2021

It was really helpful, It was able to fix my issue

Date of experience: April 30, 2021
California
1 review
0 helpful votes
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NDA
April 30, 2021

Online chat support. Got the answer I wanted and quickly.

Date of experience: April 30, 2021
Bangladesh
1 review
0 helpful votes
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It's Great to have Orion A. Assist me. The agent was very helpful.

Date of experience: April 30, 2021
Serbia
1 review
0 helpful votes
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Very Kindly Support
April 30, 2021

Very useful support.
They solved problem in short time
And I am very satisfied for their work.
Thanks Support Team

Date of experience: April 30, 2021
India
1 review
0 helpful votes
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Highly appreciated
April 30, 2021

I'm pretty much happy with the service freelancer has given me in my startup. You've got my heart fam.

Date of experience: April 30, 2021
Bangladesh
1 review
0 helpful votes
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Fantastic
April 30, 2021

The support team is so nice. Their response is so fast and immediately solve my problem. Thank you

Date of experience: April 30, 2021
Bangladesh
1 review
0 helpful votes
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Resolving an issue with my client
April 30, 2021

The assistance was good. But the verification process was a bit complex, it needs to be easy for both freelancers and clients.

Date of experience: April 30, 2021
PS
1 review
0 helpful votes
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I am very happy with the performance of the Free Lancer support team. The performance is excellent. The speed in responding to messages and the speed in solving problems. Good efforts from these specialized team. We wish them all success and achievement.

Date of experience: April 30, 2021