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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have been working for 1 year with freelancer.com and feel great here. They help me when I need help via chat support and they also guide me about how I can enhance my earning.
Chelsea with Verify Interviewed me for the Verify portion of Freelancer. Chelsea was very helpful and professional.
Quick, efficient verification service. Answered my questions quickly.
One of fake client give me job but after few min. Funds automatically remove from my freelancer account but freelancer fee showing minus balance in my account about 20$
I was very depressed so i contact with an agent that name Jessica B via live chat she is very kind heart lady and she refund my deduction fee. Thank you so much Jessica B
My experience has been great thank you very much for your support I appreciate it so much if I want anything else I'm going to communicate with you thank you very much
I have used freelancer support service and it was great, they responded to my messages and provide solutions to my issues
Thank you so much
It was a quick reply and he also helped me to feel more easy in this platform.
I lost around 100$ by mistake and Orion helped me out with the matter so quickly
Thanks a lot Orion
Orion provided me with concise and simple information to readily solve my issue and deliver customer satisfaction.
The site itself is something I think i will avoid using again. From the start it was a mess, declining valid creditcards. Some of it is probably on me, but when Freelancer can post it jobs in almost any language and this is where I might not have paid attention because here one should be told that the choosen language will be the one shown for the freelancers and of course thats logical, but when you come from a smal country like Norway the constest will be very limited, so I think this opption goes abit both ways. I think this is something that one can get wrong and somekind of reminder would be fine. I think its difficult to navigate on the site in general and its not appealing in any way and I find it most of the time anoying, sorry to say. But I did use the chat service taht was great and very helpful.
The Support provided me with very clear direction to fully understand the process.
It was really helpful, It was able to fix my issue
Very useful support.
They solved problem in short time
And I am very satisfied for their work.
Thanks Support Team
I'm pretty much happy with the service freelancer has given me in my startup. You've got my heart fam.
The support team is so nice. Their response is so fast and immediately solve my problem. Thank you
The assistance was good. But the verification process was a bit complex, it needs to be easy for both freelancers and clients.
I am very happy with the performance of the Free Lancer support team. The performance is excellent. The speed in responding to messages and the speed in solving problems. Good efforts from these specialized team. We wish them all success and achievement.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
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