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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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That is my first interaction with the freelancer team and that is good.
They are always ready in helping out both Freelancers and Employer in any issues they have.
It was so helpful and helped me out to make decision i would like to say thank you to Jessica.
They help me good way thanks They help me good way thanks They help me good way thanks
I really appreciate their effort. Hope in the future they will treat me the same. I am really happy to get back my account. Thank you so much for your help.
Freelance is a user-friendly site. It's easy to navigate and it offers you good amount of projects. Though some clients are suspicious so need to think thoroughly before diving into the project.
I am still trying to find my way around Freelancer.com. I inadvertently approved a project for a freelancer. My intension was to really invite him for the project so that I could assess his skills and if suitable, wanted to create a real project for him. So, when freelancer charged me Rs 3000, I realized my mistake and approached the Support Team.
They promptly explained and guided me on what I need to do so that I will get credit for the amount spent. Thank you.
I got in contact with Byron C. And he/she helped me very much, thank you for have such a great people like him/her.
I accepted two projects from two different people who were both scammers. One sent an electronic check to my email address and before attempting to deposit it, I researched the persons name and found out they've scammed other people in that past. The second scammer who almost took advantage of my naivety offered to pay me to sell their artwork. He sent a blank check and a check for $1,800 to deposit to "pay the painter," but then insisted I pay the person from my own bank account before the check cleared. I took this as a red flag and immediately stopped communication. I reported to Freelancer's support team about fees I had accrued from these two projects that I had accepted but turned out to be scams. I was refunded the project fees and will be making more informed decisions in the future.
Nichole was very polite and had a quick solution to my issue. Great support. Thank you very much.
Jethro, was clear and concise in helping me out with my issues and helping me figure out other elements that will be good to know for me in the future.
It was a very good experience with support agent. I really like communication and support.
I am NEW at freelancer, and one day someone offer me a job, I accepted it and after that they told me I had to pay a security fee. After that I reject the offer. I didnt get to pay anything but my balance of freelancer got negative. Support understood the situation very quickly
Very cooperative quick response and problem solver team
He really help me to feel relax me and step by step explain me that what to do or what not
Jethro M. Helped solve my problem and answered my query.
I'm a new member of Freelancer and got my first project but the employeer ask me to communicate outside the platform and I'm being confused so I ask
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.