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FreelancerReviews 20,013

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Nice Support
April 26, 2021

The support team was very friendly and respond to my questions very quickly

Date of experience: April 26, 2021
India
1 review
0 helpful votes
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Avery V was helpful.
April 26, 2021

This customer support person known as Avery V was really very helpful. Thank you so much for solving my issue.

Date of experience: April 26, 2021
Virginia
1 review
0 helpful votes
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Refund request
April 26, 2021

Quick and effective. I have to add 50 characters but there's nothing else to say.

Date of experience: April 26, 2021
Pakistan
1 review
0 helpful votes
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Refunding deposit
April 26, 2021

It was excellent by Amy V.
They asked me to wait for 5 to 10 days and let's see if I get what I was promised

Date of experience: April 26, 2021
Pakistan
1 review
0 helpful votes
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Very supportive
April 25, 2021

I am very Thankful to the freelancer team that they heard my issue and immeditaly resolved it.

Thank you very much

Date of experience: April 25, 2021
India
1 review
0 helpful votes
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Was great
April 25, 2021

Assisted very well and very fast also understood my problem very well

Date of experience: April 25, 2021
Pakistan
1 review
0 helpful votes
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Account Inquiry
April 25, 2021

That is my first interaction with the freelancer team and that is good.

Date of experience: April 25, 2021
Nigeria
1 review
0 helpful votes
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Good customer support.
April 24, 2021

They are always ready in helping out both Freelancers and Employer in any issues they have.

Date of experience: April 24, 2021
Germany
1 review
0 helpful votes
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It was so helpful and helped me out to make decision i would like to say thank you to Jessica.

Date of experience: April 24, 2021
Pakistan
1 review
0 helpful votes
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Withdraw Funds help
April 23, 2021

They help me good way thanks They help me good way thanks They help me good way thanks

Date of experience: April 23, 2021
Bangladesh
1 review
0 helpful votes
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I really appreciate their effort. Hope in the future they will treat me the same. I am really happy to get back my account. Thank you so much for your help.

Date of experience: April 23, 2021
Bangladesh
1 review
0 helpful votes
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Excellent feedback
April 23, 2021

Excellent feedback! I thank freelancer.com for helping me.

Date of experience: April 23, 2021
Philippines
1 review
0 helpful votes
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Easy to navigate
April 23, 2021

Freelance is a user-friendly site. It's easy to navigate and it offers you good amount of projects. Though some clients are suspicious so need to think thoroughly before diving into the project.

Date of experience: April 23, 2021
India
1 review
0 helpful votes
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Prompt help by support team
April 23, 2021

I am still trying to find my way around Freelancer.com. I inadvertently approved a project for a freelancer. My intension was to really invite him for the project so that I could assess his skills and if suitable, wanted to create a real project for him. So, when freelancer charged me Rs 3000, I realized my mistake and approached the Support Team.

They promptly explained and guided me on what I need to do so that I will get credit for the amount spent. Thank you.

Date of experience: April 23, 2021
Egypt
1 review
0 helpful votes
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Was excellent.
April 22, 2021

I got in contact with Byron C. And he/she helped me very much, thank you for have such a great people like him/her.

Date of experience: April 22, 2021
Montana
2 reviews
0 helpful votes
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Problem with scammers
April 22, 2021

I accepted two projects from two different people who were both scammers. One sent an electronic check to my email address and before attempting to deposit it, I researched the persons name and found out they've scammed other people in that past. The second scammer who almost took advantage of my naivety offered to pay me to sell their artwork. He sent a blank check and a check for $1,800 to deposit to "pay the painter," but then insisted I pay the person from my own bank account before the check cleared. I took this as a red flag and immediately stopped communication. I reported to Freelancer's support team about fees I had accrued from these two projects that I had accepted but turned out to be scams. I was refunded the project fees and will be making more informed decisions in the future.

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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Nichole was very polite and had a quick solution to my issue. Great support. Thank you very much.

Date of experience: April 22, 2021
India
1 review
0 helpful votes
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Very good service
April 22, 2021

Orion is very well support and understand the customer problems

Date of experience: April 22, 2021
AE
1 review
0 helpful votes
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Awesome!
April 22, 2021

I was assisted by Orion and it he's very good and nice. All my questions was answered very cleary.

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
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Very Helpfull
April 22, 2021

Jethro, was clear and concise in helping me out with my issues and helping me figure out other elements that will be good to know for me in the future.

Date of experience: April 22, 2021