business logo of Freelancer

FreelancerReviews 19,837

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,004
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow meenakshi U.
Unfollow meenakshi U.
Share Review
Report Review

I asked mu amount to refund and he understood my situation

Date of experience: April 12, 2021
Germany
1 review
0 helpful votes
Follow Daniela C.
Unfollow Daniela C.
Share Review
Report Review

Great support
April 12, 2021

He was there when needed and held hands during the scary process of creating a milestone. Seriously, thanks for the kind support!

Date of experience: April 12, 2021
Philippines
1 review
0 helpful votes
Follow Chloe H.
Unfollow Chloe H.
Share Review
Report Review

Sr. Kelvin is very accommodating
April 12, 2021

It was a smooth experience. For now, I will be waiting to remove the negative on my account. Thank you for your service

Date of experience: April 12, 2021
RU
1 review
0 helpful votes
Follow Radmir R.
Unfollow Radmir R.
Share Review
Report Review

Great experience with Freelancer
April 12, 2021

I had some issues with freelancer withdrawal. My first withdrawal has been canceled two times due to issues of my client account. So I contacted to Freelancer support team about my issues. They resolved my issues very quickly and kindly. I was very satisfied with it.
Thank you. Support team!

Date of experience: April 12, 2021
Nicaragua
1 review
0 helpful votes
Follow WORLD Q.
Unfollow WORLD Q.
Share Review
Report Review

Excellent comunication
April 11, 2021

Orion answered my questions, was very helpful and attentive, I am very grateful

Date of experience: April 11, 2021
Minnesota
1 review
2 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

Useless
May 11, 2021

Waste of time. Freelancer does not provide 1099-MISC's to its freelancers, and refuses to provide TIN unless you invoice them directly. Pay sucks, the employers are cheap, and the site run like a dumpster fire pulled from 2010. I've blown years of my life freelancing on this site and hated every minute of it.

Date of experience: April 11, 2021
India
1 review
0 helpful votes
Follow Rehan M.
Unfollow Rehan M.
Share Review
Report Review

Satisfied
April 11, 2021

Orion was very supportive and solved my query very much satisfied

Date of experience: April 11, 2021
Bangladesh
1 review
0 helpful votes
Follow Md G.
Unfollow Md G.
Share Review
Report Review

He is Good at handling clients.
April 11, 2021

He is Good at handling clients. He is a nice person, well behave and punctual

Date of experience: April 11, 2021
Ecuador
1 review
0 helpful votes
Follow Ronald G.
Unfollow Ronald G.
Share Review
Report Review

Helpful
April 11, 2021

The person who assisted me was very helpful and was able to solve my issue

Date of experience: April 11, 2021
France
1 review
0 helpful votes
Follow Ludmilla A.
Unfollow Ludmilla A.
Share Review
Report Review

Milestone cancellations
April 11, 2021

I had a problem while doing my milestones and it's back

Date of experience: April 11, 2021
California
1 review
0 helpful votes
Follow Ajay D.
Unfollow Ajay D.
Share Review
Report Review

Great support
April 11, 2021

Great support by the team I have been assisted with utmost importance and urgency thank you!

Date of experience: April 11, 2021
Germany
1 review
0 helpful votes
Follow Arushi B.
Unfollow Arushi B.
Share Review
Report Review

Verification Identity
April 10, 2021

I was struggling from last 2 days for identity verification and after contacting customer support, Sabrina has really help me. She is very helpful and responsive.

Date of experience: April 10, 2021
Brazil
1 review
0 helpful votes
Follow Gean P.
Unfollow Gean P.
Share Review
Report Review

The person gave very fast answers and resolved my problem in no time. Thank you very much!

Date of experience: April 10, 2021
Mexico
1 review
0 helpful votes
Follow Elizabeth P.
Unfollow Elizabeth P.
Share Review
Report Review

Biding doubts
April 10, 2021

I has doubts regarding the sponsor bidding process along with other things

Date of experience: April 10, 2021
California
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

Reopened account
April 10, 2021

I was very glad to have my account reopened. You provided me with verification which was very good.

Date of experience: April 10, 2021
Romania
1 review
0 helpful votes
Follow H B.
Unfollow H B.
Share Review
Report Review

Site support is a disaster
May 10, 2021

As a freelancer, the site never guarantees payment, the only chance is to rely on the clients integrity, which is not always guaranteed

Date of experience: April 10, 2021
Rhode Island
1 review
0 helpful votes
Follow Stefan A.
Unfollow Stefan A.
Share Review
Report Review

Resolution
April 10, 2021

Kelvin R. Was very helpful and I'm hoping the resolution with the freelancer will be settled.

Date of experience: April 10, 2021
Egypt
1 review
0 helpful votes
Follow Osama B.
Unfollow Osama B.
Share Review
Report Review

My experience with Freelancer is good, they are very helpful and has friendly way to communicate with me.

I can't agree more that I have received a perfect reply to my issue.

Best Regards,
Osama Gad

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
Follow Monika I.
Unfollow Monika I.
Share Review
Report Review

Card issues
April 10, 2021

I asked the Support Team to help me resolve my problem and after a while a team member replied to me with a suggestion which I applied. I receive a quick help. Thank you.

Date of experience: April 10, 2021
Turkiye
1 review
0 helpful votes
Follow Aygen K.
Unfollow Aygen K.
Share Review
Report Review

Great!
April 10, 2021

The person who helped me was very polite and found a solutions for my issue quickly. Thank you!

Date of experience: April 10, 2021