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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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PS
1 review
0 helpful votes
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Review on the refund policies
June 17, 2021

A very nice and cooperative platform; the support team has helped me get my money back and took my request into consideration.

Date of experience: June 17, 2021
India
1 review
0 helpful votes
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Payment acknowledgment problem
May 28, 2022

There was a problem in the reflection of funds that I had transfer. The resolution was faster than my expectation.
Thanks team.

Date of experience: May 28, 2022
Australia
1 review
0 helpful votes
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Prompt service
April 12, 2023

Thumbs up to the support person Kevin R. He was really helpful and cordial in providing the service I was looking for.

Date of experience: April 12, 2023
RU
1 review
0 helpful votes
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Very kind and helpful.
November 27, 2021

They are very kind and helpful.
Although you have serious problems, they will be always there to help you.
So, don't worry.

Date of experience: November 27, 2021
India
1 review
0 helpful votes
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It was awesome
February 12, 2023

Chelsea is very polite he assist me well! She talk to me very professional way and I have a verified badge now!

Date of experience: February 12, 2023
Egypt
1 review
0 helpful votes
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Excellent service
February 8, 2022

The support team was so friendly and responsive. They helped me with my problem very fast and in a really friendly manner.

Date of experience: February 8, 2022
India
1 review
0 helpful votes
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Very helpful
July 21, 2022

It was a wonderful experience. All my doubts were solved within a few minutes. The customer support lady was polite and helpful.

Date of experience: July 21, 2022
India
1 review
0 helpful votes
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My account was deactivated.
August 25, 2021

Overall experience is amazing, freelancer supporting team is too good. Immediate response. The team quickly resolve my problem. Thank you so much.

Date of experience: August 25, 2021
Bangladesh
1 review
0 helpful votes
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Excellent
July 8, 2023

Your support team helped me a lot. I told them my problem and they solved it very quickly. They are very reliable.

Date of experience: July 8, 2023
Indonesia
1 review
0 helpful votes
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Fantastic
October 7, 2021

Can reply the message when I off in a day. Can explain clearly about the features, and open to answer some questions.

Date of experience: October 7, 2021
Pakistan
1 review
0 helpful votes
Follow Umar Nawab E.
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Freelancer Verified Badge Process
October 8, 2021

I have very good experience with her and she also guide me and answer all my questions very politely regarding the program.

Date of experience: October 8, 2021
Egypt
1 review
0 helpful votes
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Very Helpful.
March 17, 2021

They helped me to resolve my problem so fast.
I really appreciate the support team they are so co-operative thank you all.

Date of experience: March 17, 2021
France
1 review
0 helpful votes
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Great interview interactions
June 22, 2024

I add a really good time during my interview with Russell V. everything was clear.

Date of experience: June 12, 2024
Serbia
1 review
0 helpful votes
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Quick resolve and response
June 22, 2024

Problem solved in few hours! It was quick, easy and responsible.

Date of experience: June 12, 2024
Ethiopia
1 review
0 helpful votes
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Account security
June 8, 2024

I reported account security issue but no answer from your side and my account is hacked.

Date of experience: May 29, 2024
Pakistan
1 review
0 helpful votes
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First work
September 22, 2017

I have open a new account in freelancer from last month but still not get any work. So help me how i get work. And what method should i adopt for

Date of experience: September 19, 2017
GB
1 review
0 helpful votes
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A bit of a wild west.
January 8, 2018

Sometimes you get great people. But it takes a long time to find them. My advice is not to go for the cheapest. It may cost more in the long run.

Date of experience: January 5, 2018
Hong Kong
1 review
0 helpful votes
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Hello, how can I handle the issue I submitted?
February 26, 2024

Hello, how can I handle the problem I submitted? Freelance has taken the deposit and will not refund it to me.

Date of experience: February 10, 2024
Indonesia
1 review
0 helpful votes
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Helped me with withdrawal issues
July 5, 2021

Donald Helped me with my withdrawal issues, he made sure that I am satisfied and there is no need to be worried about the issue that I was getting.

Date of experience: July 5, 2021
Pakistan
1 review
0 helpful votes
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Best Support System Ever
August 21, 2022

How do I explain my title so the thing is I have this habit of visiting websites and mostly or every time I go into the footer then end up being with the customer support going around different thing that I have in mind I have been to customer support of many websites and till now it is the best support system that I had witnessed so what makes it the best before going to the CSR (customer support representative) you already are provided with tons of literature regarding to what issue you might be facing and how to resolve them and every issue is properly addressed with a proper mentioned SOP (standard operating procedure) that a user can follow and solve his problem easily on his own and if he is facing a complex problem that I did he can easily get in touch with the best and most cooperative team present and now what makes them best they hear you firstly I have been in contact with four and all of them went through my questions and problem properly before giving me any solutions or just getting me an answer which most DW(duty watch) CSR don't do then secondly they guide you about do's and don'ts like I was being reckless with some personal information so they told me what to share what not to share like they care and that's what makes them best like they properly care about the person.
I'm really very happy with them thanks a lot.
Regards
Affan ahmed

Date of experience: August 21, 2022