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FreelancerReviews 19,956

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very good service
April 22, 2021

Orion is very well support and understand the customer problems

Date of experience: April 22, 2021
AE
1 review
0 helpful votes
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Awesome!
April 22, 2021

I was assisted by Orion and it he's very good and nice. All my questions was answered very cleary.

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
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Very Helpfull
April 22, 2021

Jethro, was clear and concise in helping me out with my issues and helping me figure out other elements that will be good to know for me in the future.

Date of experience: April 22, 2021
Pakistan
1 review
0 helpful votes
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It was a very good experience with support agent. I really like communication and support.

Date of experience: April 21, 2021
Colombia
1 review
0 helpful votes
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FAKE JOB OFFER
April 21, 2021

I am NEW at freelancer, and one day someone offer me a job, I accepted it and after that they told me I had to pay a security fee. After that I reject the offer. I didnt get to pay anything but my balance of freelancer got negative. Support understood the situation very quickly

Date of experience: April 21, 2021
Pakistan
1 review
0 helpful votes
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I am very satisfied
April 21, 2021

Very cooperative quick response and problem solver team

Date of experience: April 21, 2021
Pakistan
1 review
0 helpful votes
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He really help me to feel relax me and step by step explain me that what to do or what not

Date of experience: April 20, 2021
Malaysia
1 review
0 helpful votes
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Good service
April 20, 2021

Jethro M. Helped solve my problem and answered my query.

Date of experience: April 20, 2021
Indonesia
1 review
0 helpful votes
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Helpful Answer for New Member
April 20, 2021

I'm a new member of Freelancer and got my first project but the employeer ask me to communicate outside the platform and I'm being confused so I ask

Date of experience: April 20, 2021
Philippines
1 review
0 helpful votes
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Problem Resolved
April 20, 2021

I had a problem in my first experience in Freelancer because I accepted the offer immediately. Luckily, the Freelancer support team response and resolve my problem in an instant and I am very thankful to them. Little advice, make sure that you know the whole details of the offer before accepting. Kudos to Ms. Maia of Support Team. God bless you all.

Date of experience: April 20, 2021
South Africa
1 review
0 helpful votes
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Amy V. was very quick with the communication and explained that the refund might take 1-5 days for some banks. Mine came on the same day as I requested it! The process for the refund was very straightforward and easy. No dodgy business here! Thank you team!

Date of experience: April 20, 2021
Bangladesh
1 review
0 helpful votes
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Unable to withdraw my payment
April 19, 2021

It was very good experience and I got outstanding supports from freelancer.com. Actually I was unable to withdraw my payment but the payment already received on my bank account what I did not know. And that's the reason i emailed again again to the freelancer.com support team. They very nicely and patiently supported my all requirements and they have solved my problem. Finally i got my payment by their supports. Thank you so much for the nice co-operation.

Date of experience: April 19, 2021
Algeria
1 review
0 helpful votes
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Assistance
April 19, 2021

Orion was very helpful and comprehensive. Thanks for your assistance!

Date of experience: April 19, 2021
Pakistan
1 review
0 helpful votes
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APPRECIATION FOR LAUREN
April 19, 2021

It was very helpful to talk to Lauren. She guided me well with proper information.

Date of experience: April 19, 2021
Israel
1 review
0 helpful votes
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Great help from Kelvin
April 19, 2021

Kelvin was very helpful to me! He understood my concern and helped get what I needed! Thank you Kelvin!

Date of experience: April 19, 2021
Sri Lanka
1 review
0 helpful votes
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Stopping the mother
April 19, 2021

My question was answered I was well supported I received a paradoxical answer

Date of experience: April 19, 2021
PS
1 review
0 helpful votes
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Very helpful!
April 18, 2021

It was a very helpful and good experience! Byron was very friendly and easy to talk to, he give clear answers to my questions!

Date of experience: April 18, 2021
Australia
1 review
0 helpful votes
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Quick and easy
April 18, 2021

Great experience - very quick and easy service. Thanks for assisting me with my question and processing my refund.

Date of experience: April 18, 2021
Pakistan
1 review
0 helpful votes
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Great experience!
April 18, 2021

Kevin had assisted me with every question I had. Overall great experience!

Date of experience: April 18, 2021
Bangladesh
1 review
0 helpful votes
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Freelancer.com is professional
April 18, 2021

They are a professional marketplace, providing fantastic support to clients and freelancers. We have started a corporate account with freelancer.com and hope we will provide an excellent support to our clients from freelancer.com. Thank You freelancer.com team.

Date of experience: April 18, 2021