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FreelancerReviews 19,990

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
681
returns
771
quality
1,009
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Account Inquiry
April 25, 2021

That is my first interaction with the freelancer team and that is good.

Date of experience: April 25, 2021
Nigeria
1 review
0 helpful votes
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Good customer support.
April 24, 2021

They are always ready in helping out both Freelancers and Employer in any issues they have.

Date of experience: April 24, 2021
Germany
1 review
0 helpful votes
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It was so helpful and helped me out to make decision i would like to say thank you to Jessica.

Date of experience: April 24, 2021
Pakistan
1 review
0 helpful votes
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Withdraw Funds help
April 23, 2021

They help me good way thanks They help me good way thanks They help me good way thanks

Date of experience: April 23, 2021
Bangladesh
1 review
0 helpful votes
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I really appreciate their effort. Hope in the future they will treat me the same. I am really happy to get back my account. Thank you so much for your help.

Date of experience: April 23, 2021
Bangladesh
1 review
0 helpful votes
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Excellent feedback
April 23, 2021

Excellent feedback! I thank freelancer.com for helping me.

Date of experience: April 23, 2021
Philippines
1 review
0 helpful votes
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Easy to navigate
April 23, 2021

Freelance is a user-friendly site. It's easy to navigate and it offers you good amount of projects. Though some clients are suspicious so need to think thoroughly before diving into the project.

Date of experience: April 23, 2021
India
1 review
0 helpful votes
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Prompt help by support team
April 23, 2021

I am still trying to find my way around Freelancer.com. I inadvertently approved a project for a freelancer. My intension was to really invite him for the project so that I could assess his skills and if suitable, wanted to create a real project for him. So, when freelancer charged me Rs 3000, I realized my mistake and approached the Support Team.

They promptly explained and guided me on what I need to do so that I will get credit for the amount spent. Thank you.

Date of experience: April 23, 2021
Egypt
1 review
0 helpful votes
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Was excellent.
April 22, 2021

I got in contact with Byron C. And he/she helped me very much, thank you for have such a great people like him/her.

Date of experience: April 22, 2021
Montana
2 reviews
0 helpful votes
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Problem with scammers
April 22, 2021

I accepted two projects from two different people who were both scammers. One sent an electronic check to my email address and before attempting to deposit it, I researched the persons name and found out they've scammed other people in that past. The second scammer who almost took advantage of my naivety offered to pay me to sell their artwork. He sent a blank check and a check for $1,800 to deposit to "pay the painter," but then insisted I pay the person from my own bank account before the check cleared. I took this as a red flag and immediately stopped communication. I reported to Freelancer's support team about fees I had accrued from these two projects that I had accepted but turned out to be scams. I was refunded the project fees and will be making more informed decisions in the future.

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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Nichole was very polite and had a quick solution to my issue. Great support. Thank you very much.

Date of experience: April 22, 2021
India
1 review
0 helpful votes
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Very good service
April 22, 2021

Orion is very well support and understand the customer problems

Date of experience: April 22, 2021
AE
1 review
0 helpful votes
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Awesome!
April 22, 2021

I was assisted by Orion and it he's very good and nice. All my questions was answered very cleary.

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
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Very Helpfull
April 22, 2021

Jethro, was clear and concise in helping me out with my issues and helping me figure out other elements that will be good to know for me in the future.

Date of experience: April 22, 2021
Pakistan
1 review
0 helpful votes
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It was a very good experience with support agent. I really like communication and support.

Date of experience: April 21, 2021
Colombia
1 review
0 helpful votes
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FAKE JOB OFFER
April 21, 2021

I am NEW at freelancer, and one day someone offer me a job, I accepted it and after that they told me I had to pay a security fee. After that I reject the offer. I didnt get to pay anything but my balance of freelancer got negative. Support understood the situation very quickly

Date of experience: April 21, 2021
Pakistan
1 review
0 helpful votes
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I am very satisfied
April 21, 2021

Very cooperative quick response and problem solver team

Date of experience: April 21, 2021
Pakistan
1 review
0 helpful votes
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He really help me to feel relax me and step by step explain me that what to do or what not

Date of experience: April 20, 2021
Malaysia
1 review
0 helpful votes
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Good service
April 20, 2021

Jethro M. Helped solve my problem and answered my query.

Date of experience: April 20, 2021
Indonesia
1 review
0 helpful votes
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Helpful Answer for New Member
April 20, 2021

I'm a new member of Freelancer and got my first project but the employeer ask me to communicate outside the platform and I'm being confused so I ask

Date of experience: April 20, 2021