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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user eneiskhab
Peru
1 review
0 helpful votes
  • Send Message
March 12th, 2023
Verified purchase

They were very fast and they solved my inconvenience

Date of experience: March 12, 2023

Thumbnail of user jalaludeeni
California
1 review
0 helpful votes
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November 12th, 2019

He gave good tips and he gave me good assistance. Very good employee. He gave me some links to exactly about freelancer.

Date of experience: November 11, 2019

Thumbnail of user pitwasp
India
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Problem was resolved thank you for your response.its good experience.

Date of experience: December 1, 2023

Thumbnail of user zeerakn
Pakistan
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Guided me through the whole process and described everything clearly.

Date of experience: December 4, 2023

Thumbnail of user sanyj
Bangladesh
1 review
1 helpful vote
  • Send Message
January 15th, 2018

I was good assisted for me. Many many thanks to you Brenda for assist to me. I hope you will be fine. Thanks

Date of experience: January 15, 2018

Thumbnail of user moeenuddinb
Bangladesh
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

It was very nice to talk with them.
They're very nice and helpful.

Date of experience: January 10, 2023

Thumbnail of user duongh2
Viet Nam
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

I need refund my deposit into my card and i received great support

Date of experience: July 16, 2023

Thumbnail of user ivanl40
Serbia
1 review
0 helpful votes
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January 26th, 2018

She was kind and realy helped me solve my problem with payment isues. I hade a Gateway failure problem and Authenticate Your Credit or Debit Card problem and she solved it to me vaey fast

Date of experience: January 26, 2018

Thumbnail of user davidw2322
New York
1 review
0 helpful votes
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February 25th, 2020
Verified purchase

My experience with Josie G. Was very informative. Josie was very helpful with all questions I had.
Highly recommended!

Date of experience: February 24, 2020

Thumbnail of user amitk84
India
1 review
0 helpful votes
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February 8th, 2018
Verified purchase

The support team was quick in response and resolved my issue. I liked the service and thank the support team for resolving my issue

Date of experience: February 7, 2018

Thumbnail of user kasunc1
Sri Lanka
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

The support person was very helpful. Friendly communication was very good. Spoke very calmly and always very comforting.

Date of experience: September 24, 2019

Thumbnail of user pablor143
Illinois
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Everything was great!
Chelsea was very nice and clear.

Date of experience: January 10, 2023

Thumbnail of user jelenai6
Hong Kong
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Nash O is a best support member.
I have already met many support members, but Nash O is a best of best.
Thanks again.

Date of experience: July 13, 2022

Thumbnail of user mehdiy5
Morocco
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Allie A was very helpful on freelancer support team! It was a very good experience.

Date of experience: September 29, 2023

Thumbnail of user philiph691
Australia
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Great - reasonable questions and answered one of my questions.

Date of experience: July 21, 2023

Thumbnail of user fayyaza2
Pakistan
1 review
0 helpful votes
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September 30th, 2018

I love freelancer.com because I earn money from there and I always hire professional people from there. Thanks

Date of experience: September 29, 2018

Thumbnail of user vidhyaprakashm
India
1 review
0 helpful votes
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September 12th, 2018
Verified purchase

Solution has been provided for the issue raised. Brian has been patient and helped me to resolve the issue raised.

Date of experience: September 12, 2018

Thumbnail of user maryr383
VE
1 review
0 helpful votes
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April 9th, 2018

Very good attention, explanations, and reasons. Very kind and attentive, thank you very much for your attention. Regards

Date of experience: April 8, 2018

Thumbnail of user sandhyas43
GB
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Fast support and well spoken

Guinevere M. (Freelancer Support)

Date of experience: January 24, 2023

Thumbnail of user jerryl109
Philippines
1 review
0 helpful votes
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May 7th, 2018

Very good service. Very responsive and was very helpful and stayed on the chat until the issue was solved. Two thumbs up!

Date of experience: May 6, 2018

Thumbnail of user kaylab95
GB
1 review
0 helpful votes
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November 13th, 2018
Verified purchase

Addressed all my concerns in a timely manner and was very polite. Communication was very good and very helpful.

Date of experience: November 11, 2018

Thumbnail of user mdhabiburr1
Bangladesh
1 review
0 helpful votes
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October 15th, 2020

He helped me perfectly and he understand my problem clearly. I hope he will solved my entire problem.

Date of experience: October 14, 2020

Thumbnail of user laurak631
Ecuador
1 review
0 helpful votes
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October 14th, 2020
Verified purchase

The fraudulent company was eliminated. I was given links so I can spot fraudulent companies in the future.

Date of experience: October 14, 2020

Thumbnail of user bilalk53
Pakistan
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Everything was perfect. It was good experience with Chelsea.

Date of experience: January 31, 2023

Thumbnail of user teenud
India
1 review
0 helpful votes
  • Send Message
August 2nd, 2018
Verified purchase

I'd appreciate support team for solving my doubts and help me. Thanks
For your help

Thanks Josie G. For Your quick help.

Date of experience: August 2, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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