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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user shumis
South Africa
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Excellent service provided by Kevin. Than you Kevin

Date of experience: June 23, 2023

Thumbnail of user kelvinp65
Virginia
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase

It was excellent my experience getting help, it was very helpful

Date of experience: June 22, 2023

Thumbnail of user federicog47
Argentina
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Harriet A help me with my problem very quickly.
And they understand very quickly my problem.
Thanks Harriet

Date of experience: November 10, 2022

Thumbnail of user andrewd105
GB
1 review
0 helpful votes
  • Send Message
August 25th, 2017
Verified purchase

The experience was good and the person was very helpful and resolved quickly and efficiently. Thanks

Date of experience: August 25, 2017

Thumbnail of user oleksiis
Ukraine
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

The support representative was helpful and responded fast, information provided was helpful and relevant.

Date of experience: August 14, 2017

Thumbnail of user akramm3
Egypt
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

It was great experience, fast and helpful
Florence was friendly, fast and helpful and solve the problem

Date of experience: August 27, 2017

Thumbnail of user yashass
India
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

Ralph has put really good effort to explain the benifits of promo plan.
In return has helped me alot.
Thank you for helping me

Date of experience: December 27, 2022

Thumbnail of user samern2
PS
1 review
1 helpful vote
  • Send Message
June 2nd, 2019
Verified purchase

Very Bad Contact Us with Employee in Contact Us in Freelancer and this once with Avery, Freelancer is very Bad site, dont provide the right services,
Very Very Very Bad Site and Contact Us

Date of experience: May 31, 2019

Thumbnail of user hammamn
Germany
1 review
0 helpful votes
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September 8th, 2019
Verified purchase

Was really simple to contact and they are pretty helpfull
Im pleased with the first contact tey helped me about issues with my imployer

Date of experience: September 7, 2019

Thumbnail of user nikunja1
India
1 review
1 helpful vote
  • Send Message
December 7th, 2017
Verified purchase

Great and fast support. Thanks a lot for your support.
Thanks
Great and fast support. Thanks a lot for your support.
Thanks

Date of experience: December 6, 2017

Thumbnail of user kavindue
AE
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

5 stars recommended, good service. Good customer service. Highly recommended

Date of experience: November 1, 2023

Thumbnail of user nikhilg7
India
1 review
0 helpful votes
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January 14th, 2018

Very helpful and quick. Katie was very patient and helpful and he helped me understand and fix my problem.

Date of experience: January 13, 2018

Thumbnail of user wangp2
Japan
1 review
1 helpful vote
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January 11th, 2018

I was impressed for their good support.
I am very appreciated for their kindness help.
Very good support++

Date of experience: January 10, 2018

Thumbnail of user petrusm3
Romania
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

I was the one being interviewed. The conversation was nice, the reviewer was very pleasant and very well informed

Date of experience: October 10, 2022

Thumbnail of user lakshanj
Italy
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

Very helpful and refund my first project fee. Very good community and resolve my project fee problem.

Date of experience: March 7, 2021

Thumbnail of user fuada23
Bangladesh
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

I asked for support and Maine was there and provided information which i asked

Date of experience: April 24, 2023

Thumbnail of user trinkalj
India
1 review
0 helpful votes
  • Send Message
February 23rd, 2018
Verified purchase

They help me to resolve my issue. They listen to my issue and resolve it.
It was related to external invoice.

Date of experience: February 22, 2018

Thumbnail of user jigneshv
India
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

I got nice experience while discussing with Cloudia B. About my query for payment reversal issue. And i got good suport of the assistant.

Date of experience: November 12, 2018

Thumbnail of user dilips7
PS
1 review
0 helpful votes
  • Send Message
April 11th, 2018
Verified purchase

It was gr8 help and guidance by customer care executive Kayla B. She cleared all my points and queries very well and helped properly.

Date of experience: April 10, 2018

Thumbnail of user adityas129
India
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Charis Y. Supported a lot. And I have a very pleasant experience talking to him.

Date of experience: November 9, 2023

Thumbnail of user cindya572
Philippines
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

I love the voice. The experience was great, and I was accommodated very well.

Date of experience: July 28, 2023

Thumbnail of user mohitg50
India
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Date of experience: May 3, 2023

Thumbnail of user imadm25
Algeria
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

They resolved my issue a out my funds after they blocked

Date of experience: January 27, 2023

Thumbnail of user andriya9
Poland
1 review
0 helpful votes
  • Send Message
November 14th, 2023
Verified purchase

Thanks to Russell V. for the great Verified program interview!

Date of experience: November 14, 2023

Thumbnail of user sajjadh2
Pakistan
1 review
0 helpful votes
  • Send Message
July 24th, 2018
Verified purchase

Thanks for dealing with me best manner and respect thanks for dealing with me best manner and respect

Date of experience: July 24, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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