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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user muzahiduli
Netherlands
1 review
0 helpful votes
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July 17th, 2018
Verified purchase

My chat was with Josie G. Really helpful. Her chat with me was very Very Good. That was a really good experience.

Date of experience: July 17, 2018

Thumbnail of user abidr11
Austria
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Freelancer is the undoubtedly best platform for freelancers as well as for the employers.

Date of experience: June 7, 2023

Thumbnail of user mohameds399
North Carolina
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Fast response, quickly able to solve the issue and good communication skills

Date of experience: November 15, 2023

Thumbnail of user sachin.
India
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Very Good Experience During my verified interview.
Everything is very good

Date of experience: September 19, 2023

Thumbnail of user ayeshab34
Pakistan
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I Really love this platform. Always this platform give me best

Date of experience: February 3, 2023

Thumbnail of user zeningc
New York
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

I had an issue submitting te bid on freelancer, the support team helped.

Date of experience: November 15, 2023

Thumbnail of user panagiotisk42
Greece
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Immediate solution to my problem by the agent Allie A.

Date of experience: November 16, 2023

Thumbnail of user katozir
CD
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

My experience IS better that it used to be on this website.

Date of experience: November 19, 2023

Thumbnail of user nerminea5
Egypt
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Very good experience that agent is very supportive

Date of experience: August 23, 2023

Thumbnail of user maximu1
Ukraine
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

The best agent, the best support team, the best site freelancer.com. Helps with many things and give many advices.

Date of experience: January 17, 2019

Thumbnail of user mdfazlulk
Bangladesh
1 review
1 helpful vote
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June 10th, 2021

He is frankly. He made quick response. He is patient. I'm satisfied to talk with Jethro.

Thanks Jethro.

Date of experience: June 10, 2021

Thumbnail of user adels67
Germany
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

Magenta S. Solved my issue very quickly and without any complications.

Service
Value
Shipping
Returns
Quality

Date of experience: November 19, 2023

Thumbnail of user fathimas13
Sri Lanka
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

Thank you for the kind help. He explain about my doubt. I love his quick response.

Date of experience: November 19, 2023

Thumbnail of user habiburr23
Bangladesh
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Experience Is very good, Chelsea very much cooperative.
Thank you Chelsea

Date of experience: March 21, 2023

Thumbnail of user marshallf69
Oklahoma
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Had posted funds and needed it back and it was no problem,,,returned funds and fast. Great service

Date of experience: April 15, 2023

Thumbnail of user evandror3
Brazil
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

It was a very good experience. It serves me very well.

Date of experience: March 31, 2023

Thumbnail of user ankitab15
India
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Great experience with your customer service, great help

Date of experience: August 28, 2023

Thumbnail of user tanmoyp2
India
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Very good experience for me. She is very polite. And very good. Her voice is very clear.

Date of experience: August 31, 2023

Thumbnail of user victorr881
Texas
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Excellent support by Dahlia who changed a project from "incomplete" to "complete"!

Date of experience: November 6, 2023

Thumbnail of user mohamadibrahims
Afghanistan
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

I have 16 years experiances in freelancer field and Performed verious translation,edating & peoofreading projects copypest services, data entry.

Date of experience: November 6, 2023

Thumbnail of user nothandom
South Africa
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Our conversation was a success, good communication skills and very professional

Date of experience: November 5, 2023

Thumbnail of user scuchin
GB
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

The agent was very helpful and understood my challenge.

Date of experience: November 2, 2023

Thumbnail of user pm138
Puerto Rico
1 review
0 helpful votes
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November 3rd, 2018
Verified purchase

Betty was very helpful and accommodating and resolved my complaint. 100 characters 100 characters 100 characters 100 characters

Date of experience: October 30, 2018

Thumbnail of user nathalied19
Bangladesh
1 review
0 helpful votes
  • Send Message
October 23rd, 2019
Verified purchase

Thanks for cooperating well. I thank him for cooperating well. He helped very well. I wish him more help in the future. I wish him well.

Date of experience: October 22, 2019

Thumbnail of user furkana2
Turkey
1 review
0 helpful votes
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August 28th, 2017
Verified purchase

It was real good. I mean, really good. I liked it. Yes, it was good. I mean, real good. I mean, really really good!

Date of experience: August 27, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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