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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user dienl2
Australia
1 review
0 helpful votes
  • Send Message
October 21st, 2023
Verified purchase

Chat is so fast, quick response rate and very approachable

Date of experience: October 21, 2023

Thumbnail of user blends1
Germany
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

Rusell V. was very professional and was able to find a fast solution. Many thanks!

Date of experience: March 21, 2023

Thumbnail of user tamannar3
India
1 review
0 helpful votes
  • Send Message
December 4th, 2018
Verified purchase

Kayla B.: It was very nice customer support and to the point solution of my issue. Humble approach and quick response. Thanks for solving my issue.

Date of experience: December 3, 2018

Thumbnail of user abdallahm18
Egypt
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

He was kind and understand the problem and he was collaborative

Date of experience: August 20, 2023

Thumbnail of user jyotsnak5
India
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Gave the timely and relevant description to my project post.

Date of experience: October 22, 2023

Thumbnail of user shirleyl1066
Malaysia
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Satisfy and good, very details explanation. It does help a lot

Date of experience: October 22, 2023

Thumbnail of user trishlau
India
1 review
0 helpful votes
  • Send Message
September 21st, 2023
Verified purchase

Criselda has good understanding and try to resolve issue as soon as possible, great resource

Date of experience: September 21, 2023

Thumbnail of user muhammeds56
India
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

Somehow i uploaded a sealed entry twice. It charged x2 from me
So i just opened a ticket, and i got the refund in faster than i thought.

Thanks :)

Date of experience: May 9, 2022

Thumbnail of user dhanabalanp
India
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Each and every answer are good clarification. Thanks a lot.

Date of experience: October 27, 2023

Thumbnail of user salehb15
Pakistan
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Amazing. Provided timely responses. Took time to understand my concerns as well.

Date of experience: October 23, 2023

Thumbnail of user swamyv2
India
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Criselda R. (Freelancer Support) listened to my issue very patiently and helped me. Thans Criselda!

Date of experience: August 24, 2023

Thumbnail of user vadymk7
Ukraine
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

It was very fast and correct help with my deposit problem

Date of experience: October 25, 2023

Thumbnail of user danisha30
India
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

I got full support and my issue resolved within 10 minutes. Happy to have supportive team like you.

Date of experience: October 24, 2023

Thumbnail of user raheelr2
Massachusetts
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

Jewel is good at her job. I was having a concern which she dealt with nicely.

Date of experience: October 24, 2023

Thumbnail of user faizanh12
Pakistan
1 review
0 helpful votes
  • Send Message
October 26th, 2023
Verified purchase

Great support from Allie. Quick replies and provided me with satisfactory information.

Date of experience: October 26, 2023

Thumbnail of user janeta1299
Nigeria
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase
• Updated review

It was great and I enjoyed my chat session with allie

Date of experience: October 29, 2023

It was great
October 28th, 2023
Verified purchase
• Previous review

All of my questions were attended to and all of the people who attended to me were nice

Date of experience: October 28, 2023

Thumbnail of user mouadl2
Morocco
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

Patiently helping me and answering my question which led to the solution

Date of experience: October 24, 2023

Thumbnail of user mohammads270
Pakistan
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Amazing service. Thank you. Amazing service. Thank you.

Date of experience: September 1, 2023

Thumbnail of user rodriguecyrilley
Cote D'ivoire
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

It was very a nice experience to have interview with freelancer staff team.

Date of experience: May 25, 2023

Thumbnail of user brandonc952
New York
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Answered my question 100%! Thank you very much for this assistance.

Date of experience: May 30, 2023

Thumbnail of user leonardoz12
Peru
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Quite good, he helped me quickly and my problem was solved

Date of experience: May 26, 2023

Thumbnail of user umuta6
Turkey
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

It was great experience. Russell asked me about the design process and some details.

Date of experience: May 29, 2023

Thumbnail of user nipuna8
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

She was clear on explaining all the necessary things from beginning to end and so friendly.

Date of experience: May 26, 2023

Thumbnail of user haticef1
Turkey
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

I didn't think there would be an immediate solution. It happened in a short time. Thanks

Date of experience: May 23, 2023

Thumbnail of user usmann4
Pakistan
1 review
0 helpful votes
  • Send Message
December 29th, 2019

Awesome Experience,
He guided me well including Messaging and other issues i asked to him.

Thanks, Oscar J.

Usman

Date of experience: December 27, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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