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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user awaisa2
Pakistan
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

Great Support. He has answered all my questions and addressed me very politely. I highly recommend him.

Date of experience: August 6, 2017

Thumbnail of user kwokt1
California
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

Got some problem with invalid project charge issue. Everything was sorted out very fast. Money refunded instantly.

Date of experience: August 6, 2017

Thumbnail of user lavareb
Jamaica
2 reviews
0 helpful votes
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August 7th, 2017
Verified purchase

It's okay but it still needs a lot of work in several areas especially those that deal with payments on all sides.

Date of experience: August 4, 2017

Thumbnail of user surendrap3
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Stephanie M. Is really helpful and resolved the issues easily I had. Thank you so much for your kindness.

Date of experience: August 4, 2017

Thumbnail of user cutelancerf
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Good experience with freelancer.com. High; y recommended every one who is looking to get an online career

Date of experience: August 3, 2017

Thumbnail of user shanmukhayyag
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Sandra was a great help! Keep it up... Thanks for the assistance. Hope to get authentic projects going further.

Date of experience: August 3, 2017

Thumbnail of user khimd
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I am getting projects from freelancer since 2009, it's one of the best Marketplace ever as per my experience.

Date of experience: August 3, 2017

Thumbnail of user chijiokeu
Nigeria
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Sandra was very helpful: she quickly understood my issue and provided a clear, timely solution that resolved the problem. Great help!

Date of experience: August 3, 2017

Thumbnail of user preetp
India
1 review
0 helpful votes
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August 3rd, 2017
Verified purchase

Antoinette was very helpful. She did resolved my issues efficiently. I thank you for her prompt action.

Date of experience: August 2, 2017

Thumbnail of user edwing23
Colombia
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Freelancer it's an excellent platform; my experience using this is very positive. They Provide timely and effective assistance

Date of experience: August 1, 2017

Thumbnail of user toslimab
New York
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Charlotte B is professional. He helped me to solve my problem. Good client support. Thank you so much for your cooperation.

Date of experience: August 1, 2017

Thumbnail of user naamd
Brazil
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

The attendant was very attentive, I really liked his service. Congratulations. Helped me solve my problem

Date of experience: April 29, 2021

Thumbnail of user chrisr242
GB
1 review
0 helpful votes
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July 31st, 2017
Verified purchase

Florence helped me resolve an issue with linking my Facebook account. Very quick, clear and friendly!

Date of experience: July 31, 2017

Thumbnail of user dharmesk
India
1 review
0 helpful votes
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October 13th, 2019
Verified purchase

It was good experience. They solved my query and I am damn sure that Freelancer will be a long lasting platform.

Date of experience: October 12, 2019

Thumbnail of user robr575
Canada
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Kelly was prompt in her responses, polite, and very knowledgeable about the issue. Thank you!

Date of experience: May 11, 2023

Thumbnail of user silviah35
New Jersey
2 reviews
0 helpful votes
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October 17th, 2019
Verified purchase

Talked to Jessica B today who was very kind and helpful in resolving my concern. She contacted me promptly which I also appreciate.

Date of experience: October 16, 2019

Thumbnail of user khaleda285
Egypt
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Very excellent location Thanks to all the team for helping me so quickly

Date of experience: May 11, 2023

Thumbnail of user joseignaciog
Argentina
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

Working at Freelancer as a designer has given me many possibilities worldwide. Also the customer service is very good and personalized.

Date of experience: November 25, 2021

Thumbnail of user indikad2
Sri Lanka
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

By understanding my situation, you have done a great job

Date of experience: April 20, 2023

Thumbnail of user branfordj
Jamaica
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Very prompt response. Knowledgeable information. Polite and courteous. Super thanks/

Date of experience: April 20, 2023

Thumbnail of user adeniyio1
Nigeria
1 review
0 helpful votes
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August 2nd, 2019

Really simple, fast and clear assistance. Help clarify issue with importance. Thanks Judith J. You are most helpful

Date of experience: August 1, 2019

Thumbnail of user najibb4
AE
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Overall the response was satisfactory. However, some improvement is required in terms of dealing quickly with requests

Date of experience: April 19, 2022

Thumbnail of user alexisc102
Kenya
1 review
0 helpful votes
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August 13th, 2019

Very nice assistance.

Freelancer support is always amazing, they are ready to help whenever you want. I will highly recommend all freelancers

Date of experience: August 12, 2019

Thumbnail of user andresc107
Argentina
1 review
0 helpful votes
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March 29th, 2021
Verified purchase

Kelvin from Support helped me solve one issue concerning card authentication. He was very polite and efficient.

Date of experience: March 29, 2021

Thumbnail of user dhaifallaha
Saudi Arabia
1 review
0 helpful votes
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February 4th, 2019
Verified purchase

Great customer service by Mr. Jade

He is helpful and will never leave you without solving your issue

Date of experience: February 2, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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