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Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Very detailed information about "Verified Freelancer" was given. Its importance. Thank you! Thanks for the opportunity,
Date of experience: September 16, 2022
Excellent customer service, good comprehension of the problem and great solving options. (100 characters can be too long)
Date of experience: August 23, 2017
Everything is clear and concrete. It really helped me to understand something in the freelancer.com.
Date of experience: December 10, 2018
My issue was resolved successfully with the help of freelancer support team.
Date of experience: September 20, 2023
Donna was very straightforward and to the point. Helpful, but seemed almost robotic. Helped me overall with my issue.
Date of experience: August 21, 2017
Very good support always friendly and considerate. We have long term relationship with freelancer.com
Date of experience: August 21, 2017
freelancer.com gives me good client to work with. Its my great please being a freelancer. I am thankful :)
Date of experience: August 3, 2017
More than 3 years of active work with Freelancer. All is good! One little moment. Not a very convenient form for sending bids now.
Date of experience: August 3, 2017
Good experience, helpful, he asked all my question and i perfectly communicate with her" the assistant
Date of experience: August 20, 2017
Barry went out of his way to help me fix my problem and fixed it quickly as well. He was very helpful. Thank you!
Date of experience: August 20, 2017
Good Experience but reply came after a long time! It will be better to hire more support candidates.
Date of experience: August 3, 2017
I found Freelancer staff most courteous and helpful. But your system is difficult for someone not familiar with it.
Date of experience: August 20, 2017
Although it took a while to get in contact with an agent she was very helpful and resolved the issue.
Date of experience: August 18, 2017
Was grateful for the accommodating and professional support. Thank you very much! Till next time. More power to your team! Keep it up!
Date of experience: August 17, 2017
Great customer service, i was having an issue with the verification phone number and they helped me sort it out.
Date of experience: July 31, 2017
I had a rewarding experience with the support team. Communication was smooth,
Date of experience: June 25, 2023
Kimberly went to the great length today in helping us with setting up our new business account. We are very grateful for all her help!
Date of experience: August 15, 2017
She is truly awesome. Nice behavior and accent. Really appreciate her efforts over here to make most out of it.
Date of experience: June 22, 2022
Great support from Barry!
I would highly recommend him.
A+++++++++++++++++++++++++++++++++++++++++++++++++++
Date of experience: August 15, 2017
It's really awesome. They solved it within a couple of minutes. I am completely satisfied. Thank you so much.
Date of experience: August 12, 2017
It is SCAM. Freelancers lack any experience and expertise. They are actually can provide nothing. Do not go to them
Date of experience: June 30, 2014
Good customer service with a quick respond time and reference links for full information.
Thank you
Date of experience: August 10, 2017
Super fast, efficient and very kind, i don't have any complaints about the service.
-Freddy Gonzalez
Date of experience: August 9, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Sam, this is Marcus from Freelancer.com. I regret to hear that your chosen freelancer failed to complete your project. Would you be able to send me an email at marcusc@freelancer.com with your username? I wish to review your project and see what went wrong so I can provide you proper assistance and recommendation. I look forward to your email. Thank you.