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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,848
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user alii59
Bangladesh
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Kevin R. Give me an excellent service. Carefully understand my issue and take action immediately.

Date of experience: June 24, 2023

Thumbnail of user leighm38
Australia
1 review
0 helpful votes
  • Send Message
August 9th, 2017
Verified purchase

Fast chat time response - my issue was quickly understood and resolved within minutes by way of a credit.

Date of experience: August 9, 2017

Thumbnail of user shanaullahs
Philippines
1 review
0 helpful votes
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August 9th, 2017
Verified purchase

Excellent support, better project received. Everything seems fine. Thanks Freelancer for this opportunity.

Date of experience: August 8, 2017

Thumbnail of user codingl1
India
1 review
0 helpful votes
  • Send Message
December 29th, 2021
Verified purchase

As always, Freelancer.com's support team is on their toes and provides resolution on-time, keep up the good work!

Date of experience: December 29, 2021

Thumbnail of user muhammadsulaimany
Pakistan
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

It was satisfactory and all my concerns were met with great detail

Date of experience: June 28, 2023

Thumbnail of user tanjimr
Bangladesh
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

I was never too much delayed to hear back from them. They were helpful in their way. After all good experience.

Date of experience: June 22, 2021

Thumbnail of user lizabellam
Egypt
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

She was an excellent agent helped me so much I am happy about that

Date of experience: June 24, 2023

Thumbnail of user mohammedd43
Egypt
1 review
0 helpful votes
  • Send Message
June 18th, 2021
Verified purchase

I had an issue with the payment method and she helped me in less than min that what should all support agents do

Date of experience: June 18, 2021

Thumbnail of user habiburr12
Bangladesh
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

I work on a few sites, of which my freelancer seems to be the most professional website. Because they value freelancers and clients equally.

Date of experience: June 19, 2021

Thumbnail of user rakeshk167
India
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

I am very happy with the overall communication. They are responsive and resolved my query instantly.

Date of experience: December 17, 2022

Thumbnail of user adeolao18
Nigeria
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

My meeting with the freelancer agent was insightful and good

Date of experience: May 16, 2023

Thumbnail of user khairulikhwanm
Malaysia
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Prompt response, great experience to deal with the support team, they are really helpful and give kind feedback.

Date of experience: April 30, 2021

Thumbnail of user sandips18
India
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

It was really very wonderful to speak with Chelsea.

Date of experience: May 16, 2023

Thumbnail of user wasiulh
Bangladesh
1 review
0 helpful votes
  • Send Message
August 22nd, 2017

It was quite nice. Dana O gave me an excellent attention and understood the problem. Outstanding experience!

Date of experience: August 22, 2017

Thumbnail of user angelf236
Puerto Rico
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

Excellent support, quick and precise. Will contact again if I have more questions.

Date of experience: May 12, 2023

Thumbnail of user raghvendrap
India
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Assistance was very nice and professional. She gave satisfactory answers of all my questions as well.

Date of experience: November 9, 2022

Thumbnail of user jorgea37
Mexico
1 review
0 helpful votes
  • Send Message
August 19th, 2017
Verified purchase

Good service and friendly, just took too long to respond
From there on but everything was fine, help me with my doubts

Date of experience: August 17, 2017

Thumbnail of user rabiutheens
India
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

It was Simply superb, I got my refund within 20 minutes.

Date of experience: April 21, 2023

Thumbnail of user afnans1
Pakistan
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

The staff has been really helpful. Very smooth experience with Barry.

Date of experience: April 18, 2023

Thumbnail of user elysel19
Oregon
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Hello, I was a bit confused on how to change milestones and Maine really helped me out.

Date of experience: April 18, 2023

Thumbnail of user annam2206
Pakistan
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Joey C much cooperative. Very nice to talk with him.

Date of experience: April 18, 2023

Thumbnail of user nayans5
Bangladesh
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

The support guys is great and clarify every question answer.

Date of experience: March 28, 2023

Thumbnail of user neebun
India
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Chelsea's interaction with me for the Verified freelancer program was really appreciable.

Service

Date of experience: April 1, 2023

Thumbnail of user dinisb
Portugal
3 reviews
10 helpful votes
  • Send Message
May 9th, 2019
Verified purchase

Everything good.
Just don't understand why i need to write more than 100 characters in this review. "everything good" should be enough.

Date of experience: May 8, 2019

Thumbnail of user ardip2
Indonesia
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

They have good respond for my comments, its nice and keep that works

Date of experience: March 27, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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