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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,848
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user abdullaht2
Bangladesh
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

Dana O, is a great agent, she explain everything to me and very helpful. I appreciate their effort.
Thanks

Date of experience: August 28, 2017

Thumbnail of user nidhia21
India
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

It was very good experience... he asked me many questions about my past project...

Date of experience: March 25, 2023

Thumbnail of user filipef5
Portugal
1 review
0 helpful votes
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May 5th, 2019
Verified purchase

Solved all my concerns, and made me happy.
Thank you very much for your help.
No length can describe it.

Date of experience: May 3, 2019

Thumbnail of user ihtshamu1
Pakistan
1 review
0 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

Good Experience. Freelancer.com Support Solved my problem

Date of experience: March 20, 2023

Thumbnail of user amirhosseinj1
California
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

I received very good advice and thank you for your cooperation.

Date of experience: September 21, 2023

Thumbnail of user maheshikaw
Germany
1 review
0 helpful votes
  • Send Message
December 16th, 2018
Verified purchase

Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.

Date of experience: December 15, 2018

Thumbnail of user mustafam17
Australia
1 review
0 helpful votes
  • Send Message
October 10th, 2018
Verified purchase

Quickly helped sort out of query. Saved me having to speak with multiple people which is quite normal wit other chat support sites..

Date of experience: October 8, 2018

Thumbnail of user amarc2
BA
1 review
0 helpful votes
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September 21st, 2017
Verified purchase

Quick and good support.
Got my issue fixed. But why 100 words. Now i have to fill with such sentences..

Date of experience: September 21, 2017

Thumbnail of user junitaa
Indonesia
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

I almost got robbed of from decisive project.
They required a security fee deposit outside freelancer.

Date of experience: January 22, 2020

Thumbnail of user brijeshb5
India
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Had a nice experience with Joey C from verified department

Date of experience: June 30, 2023

Thumbnail of user delilahr9
District of Columbia
5 reviews
1 helpful vote
  • Send Message
June 24th, 2021

Good site, easy to navigate, lots of job. I've never had problems using it so my review is positive.

Service
Value
Quality

Date of experience: June 24, 2021

Thumbnail of user cronosp
Armenia
2 reviews
5 helpful votes
  • Send Message
June 27th, 2021

There are 100 of Indian cheap freelancers you can hire just from 1-2 $ hour.
Good for small budget companies

Service
Value
Shipping
Returns
Quality

Date of experience: June 26, 2021

Thumbnail of user jiancarlos
Philippines
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

Barry is very professional; it was nice talking to him.

Date of experience: April 26, 2023

Thumbnail of user pranayab
Nepal
1 review
0 helpful votes
  • Send Message
September 5th, 2020

It was great communicating with the support team all thanks to you. Keep supporting and making us confusion free.

Date of experience: September 5, 2020

Thumbnail of user lapshovaannaa
Ukraine
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

I appreciate his helpful. Because there are best supporter, Freelancer will be success.
Thank you so much.

Date of experience: June 27, 2021

Thumbnail of user alexac90
Florida
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

Great, quick, and efficient help from my agent Maine! I appreciate it!

Date of experience: May 15, 2023

Thumbnail of user saydurr
Bangladesh
1 review
0 helpful votes
  • Send Message
September 20th, 2017
Verified purchase

Great Experience. Just know what i want. Keep it up Have a nice day. Hope we will chat again if any problem faced.

Date of experience: September 20, 2017

Thumbnail of user sandipb7
Bangladesh
1 review
0 helpful votes
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August 10th, 2019

Very useful advice that employer who asks advance money before starting the project is definite scam. F

Date of experience: August 10, 2019

Thumbnail of user janangeloj
Philippines
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

Kindly gave me verified badge.
It was nice call.
Thank you

Date of experience: April 20, 2023

Thumbnail of user udariw
Sri Lanka
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

My released milestones are locked. Then, I have made a ticket. They takes 2-3 days to resolve the problem. Anyway thank you.

Date of experience: April 20, 2022

Thumbnail of user monaa144
Egypt
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

The assistant very helpful, and solved my problem
Great thanks

Date of experience: April 5, 2023

Thumbnail of user somyak
India
1 review
0 helpful votes
  • Send Message
August 13th, 2019

Yeah so now that you're looking at the contents, I really like this site because it helped me find work

Date of experience: August 13, 2019

Thumbnail of user reinhartb
Philippines
1 review
0 helpful votes
  • Send Message
April 10th, 2023
Verified purchase

Harriet was helpful and answers my questions thoroughly.

Date of experience: April 10, 2023

Thumbnail of user judyk157
Utah
1 review
0 helpful votes
  • Send Message
September 1st, 2019

Jessica B bent over backwards to help me solve my concerns. I'm delighted with the results! Awesome!

Date of experience: August 28, 2019

Thumbnail of user moniquem21
Australia
1 review
0 helpful votes
  • Send Message
September 13th, 2017

Thanks so much for your help and support today. You clarified all of my questions. Kind regards,
Monique.

Date of experience: September 12, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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