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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user maximeb53
Spain
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I really appreciate being able to speak with the freelancer team on call.

Date of experience: May 23, 2023

Thumbnail of user sundayn3
Nigeria
1 review
0 helpful votes
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August 8th, 2020

Freelancer support service is simply the best. Each of my tickets was resolved in less than 24 hours. I love you guys

Date of experience: August 7, 2020

Thumbnail of user houssemr1
Germany
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Monthly dormant account fees refunded successfully.

Date of experience: January 7, 2023

Thumbnail of user muhammadowaisa
Pakistan
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

Interviewer "Chelsea V" is doing great job. She understand All Things very Well. Thanks for verifying my account.

Date of experience: April 27, 2022

Thumbnail of user rahulb18
India
1 review
0 helpful votes
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January 14th, 2018

I have experienced of working with freelancer since 7 years, It as boosted start up business and stay in competitions.

Date of experience: January 14, 2018

Thumbnail of user gideonb27
New Zealand
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

I had a great experience chatting with one of the staff (Chelsea). Very professional and helpful.

Date of experience: January 10, 2023

Thumbnail of user brainn6
Cameroon
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

It has been a great experience working with freelancer support team. Keep the good work

Date of experience: May 17, 2023

Thumbnail of user mohameda119
Sri Lanka
1 review
0 helpful votes
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January 12th, 2018

He assisted me really well. All my bugs fixed crystal clear on time. Thank you so much for doing a great Job!...

Date of experience: January 12, 2018

Thumbnail of user deepanjand
Illinois
1 review
0 helpful votes
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January 11th, 2018
Verified purchase

Eileen S., the support representative was courteous, helpful, and quick to resolve my query. Thank you for being a star!

Date of experience: January 9, 2018

Thumbnail of user aonghust
Ireland
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

Good, kelly was quick and answered my questions. Would highly recommend

Date of experience: April 22, 2023

Thumbnail of user sonuj10
India
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

From my side I wanna give big thumbs up to freelancer team.

Date of experience: January 6, 2023

Thumbnail of user amarildok
GB
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Kelly was fantastic at helping me out. Super happy with my experience

Date of experience: April 21, 2023

Thumbnail of user yuj11
Hong Kong
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

It solved my fund-lock problem immediately, it's great!

Date of experience: January 9, 2023

Thumbnail of user suyogap
Indonesia
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

She was good and very patient to finish the interview

Date of experience: April 3, 2023

Thumbnail of user adriant30
Spain
1 review
0 helpful votes
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January 22nd, 2018

Great service. Can't get better response. So helpful at the moment. Thanks to Barry for his speed and understanding

Date of experience: January 22, 2018

Thumbnail of user imrana111
Pakistan
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

It was good friendly interview and took not much time. Thank You.

Date of experience: April 4, 2023

Thumbnail of user kerryl62
Australia
1 review
0 helpful votes
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January 18th, 2018

Crystal was brilliant at solving my problem. I could not be happier with her service. A lovely patient customer representative.

Date of experience: January 17, 2018

Thumbnail of user nataliat16
Ukraine
1 review
0 helpful votes
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January 14th, 2018

Quick and polite response with guided steps on how to resolve my issue. Could not be more satisfied :)

Date of experience: January 14, 2018

Thumbnail of user angell350
Philippines
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Aside from giving me warnings about scam, they also give other tips on how to get rid of the likes. Thank you support team. Great Job!

Date of experience: September 9, 2022

Thumbnail of user jairot5
VE
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Kevin was friendly and responded to my request quickly.

Date of experience: September 11, 2023

Thumbnail of user constantinr1
Romania
1 review
0 helpful votes
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June 5th, 2019

Fast and professional, on point, helped me out exceptionally. He is one of the best support guys around here.

Date of experience: June 5, 2019

Thumbnail of user khalesn
Morocco
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Good experience just one question with i did not understand well

Date of experience: September 12, 2023

Thumbnail of user dhruvanship
India
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Date of experience: March 6, 2023

Thumbnail of user natishens
Zimbabwe
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Jade D quickly resolve a problem we had in minutes and it was awesome. I loved the way she/he responded to us.

Date of experience: June 12, 2019

Thumbnail of user ghazanfarc
GB
1 review
0 helpful votes
  • Send Message
June 12th, 2019
Verified purchase

Helpful girl. Guide easily and explain everything nicely. Positive, humble.
She guided me complete process which I was struggling.

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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