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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user huapengl
TW
1 review
0 helpful votes
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January 26th, 2018

Very nice supporter. He is the best member that I met so far.
High recommend. A++++++!.
Thank you again

Date of experience: January 26, 2018

Thumbnail of user katerinab8
Germany
1 review
0 helpful votes
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March 1st, 2018
Verified purchase

Brenda was very fast, efficient and polite. She solved my issue in a minute. Even though I expected it would take days.

Date of experience: March 1, 2018

Thumbnail of user malaikar1
New York
1 review
1 helpful vote
  • Send Message
February 28th, 2018
Verified purchase

Good response time. Part of the problem was solved. Why do i need to add more characters. This is too much.

Date of experience: February 28, 2018

Thumbnail of user emmanuele12
France
1 review
1 helpful vote
  • Send Message
February 28th, 2018
Verified purchase

Very understanding and helpful, the most human-like experience I've had with a customer service line. Amazing!

Date of experience: February 28, 2018

Thumbnail of user jakubj6
Czechia
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

The support on freelancer.com is absolutely amazing, very quick and friendly. If there's any problem, I would not hesitate to contact them again.

Date of experience: February 26, 2018

Thumbnail of user hodao1
Egypt
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

He was very helpful and answered all my questions regarding the debit card verification

Date of experience: January 12, 2023

Thumbnail of user alif142
Saudi Arabia
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

It was a really smooth experience right from the start

Date of experience: April 26, 2023

Thumbnail of user zayeda17
Yemen
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

Madeline B understood my concern and give me a valuable information.
Thanks again.

Date of experience: April 26, 2023

Thumbnail of user miguelr488
Portugal
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

My question was answered in a short period of time.

Date of experience: April 26, 2023

Thumbnail of user hassanh140
Turkey
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Freelancer.com is such a great platform. The staff are very friendly and cooperative.

Date of experience: April 25, 2023

Thumbnail of user margaretl1327
Alaska
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

He was very helpful. But I need to see how this works out.

Date of experience: April 26, 2023

Thumbnail of user saagark
Pakistan
1 review
0 helpful votes
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February 19th, 2018

Erwin helped me instantly. Keep up the good work and help other people with issues they face. Thanks.

Date of experience: February 19, 2018

Thumbnail of user sophiez3
Netherlands
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Charlotte was very helpful on all aspects... She responded to my questions rather quickly in a professional manner.

Date of experience: February 17, 2018

Thumbnail of user poojap15
India
1 review
1 helpful vote
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February 16th, 2018
Verified purchase

Thank you so much for helping me.
He was answered very quickly.
If any problem occured i would like to concern with him.
Thanks

Date of experience: February 16, 2018

Thumbnail of user jakel232
GB
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Javier was very helpful, he understood my problem and assisted me.

Date of experience: April 5, 2023

Thumbnail of user daniels3860
Germany
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I asked and got a reply quickly.
This solved my problem.

Date of experience: March 16, 2023

Thumbnail of user hamzas62
Pakistan
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Good work but take longer than expected, I hope it was little faster if any issue come in future

Date of experience: March 10, 2023

Thumbnail of user antonh64
Germany
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

It was very good, even only with few projects. The freelancer who I have chosen were experienced

Date of experience: September 12, 2023

Thumbnail of user hernang26
Costa Rica
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Great and timely. The agent didi their work very well.

Date of experience: July 21, 2023

Thumbnail of user fernandag17
Brazil
1 review
0 helpful votes
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December 6th, 2020

She resolved my problem perfectly, been patient, and calm. Was awesome, helped me a lot when I needed.

Date of experience: December 5, 2020

Thumbnail of user rashids5
Pakistan
1 review
0 helpful votes
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February 21st, 2018

She has resolve my issue in less than half an hour :) and a Very profession support. 5 star rating for her :)

Date of experience: February 20, 2018

Thumbnail of user umarg1
Nigeria
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Very Simple to solve a complex issues. I was amazed by his well professional ethics, compassionate, responsiveness, and simplicity.

Date of experience: February 19, 2018

Thumbnail of user sreevidyah
India
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Your response was quick and clear. I now understand another side of the exchange rates. Very much helpful.

Date of experience: December 9, 2021

Thumbnail of user ansarm10
Pakistan
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

There is good experience for me on online interview.

Date of experience: July 20, 2023

Thumbnail of user mdsumons
Bangladesh
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

Thank you sir for give me the opportunity to reopen my account.

Date of experience: July 20, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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