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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user alik312
Turkey
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

Smooth & good experience
Thank you Freelancer team.

Date of experience: May 31, 2023

Thumbnail of user mukulv
India
1 review
0 helpful votes
  • Send Message
April 30th, 2018
Verified purchase

Thanks a lot, the way he handled my request was awesome.
This kind of support drives employers to create their project in freelancer.

Date of experience: April 27, 2018

Thumbnail of user stevoi5
BA
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Quick, easy and successful. Top notch customer support service

Date of experience: May 30, 2023

Thumbnail of user salomea21
Georgia
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase

Was very helpful answered all the questions and fixed mistake I made so thanks for that

Date of experience: May 30, 2023

Thumbnail of user mehrozi
Pakistan
1 review
0 helpful votes
  • Send Message
April 18th, 2018
Verified purchase

Very helpful and fast response, satisfied with support of Josie. G regarding the issue I was facing. Thanks.

Date of experience: April 18, 2018

Thumbnail of user neever
Georgia
1 review
0 helpful votes
  • Send Message
April 17th, 2018
Verified purchase

Kimberly did an amazing job helping me get some payment errors resolved.
Thank you for the help in correcting this!

Date of experience: April 17, 2018

Thumbnail of user md.hafizurrahmanh
Bangladesh
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

I was facing a problem with my account reactivation or password reset. It has been solved.

Date of experience: January 18, 2023

Thumbnail of user lukeg204
Australia
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Kelly was attentive and speedy with solving my problem.

Date of experience: April 29, 2023

Thumbnail of user lauram442
Spain
1 review
0 helpful votes
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April 12th, 2018
Verified purchase

Excellent, fast response and clear communication, no need to explain much, she caught up the problem right away

Date of experience: April 12, 2018

Thumbnail of user luqmana8
Pakistan
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

Great guy, asked some questions related to technical knowledge and provided me with the verified badge.

Date of experience: October 11, 2022

Thumbnail of user kareni746
Philippines
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

I would like to commend Chelsea for giving me insights about the Account Verification. She is lovely and nice.

Date of experience: October 10, 2022

Thumbnail of user ivand94
RU
1 review
0 helpful votes
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December 16th, 2020
Verified purchase

That is very fantastic experience. Freelancer support team was provided good solution. I am really appreciate for their helping.

Date of experience: December 16, 2020

Thumbnail of user shaikhr4
Bangladesh
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Very good experience. I am happy with the service.

Date of experience: March 26, 2023

Thumbnail of user julianb44
Argentina
1 review
0 helpful votes
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August 9th, 2016

Freelancer create future, enterprises and happiness to all users, for my part, i have built a great company working from home, thanks again!

Date of experience: August 8, 2016

Thumbnail of user alexj254
California
2 reviews
0 helpful votes
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October 4th, 2019

Jessica immediately understood my problem and fixed things quickly with minimal questions. Better support than I expected

Date of experience: October 2, 2019

Thumbnail of user claudiag465
Georgia
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

Chelsea was prompt and very professional, I enjoyed our conversation!

Date of experience: September 14, 2023

Thumbnail of user alhusseins1
Egypt
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Helped me a lot in describing the product details.

Date of experience: March 6, 2023

Thumbnail of user gopalj1
India
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

It was nice to get assisted as always. Really clear instruction, advice and Chat. The great platform for freelancing.

Date of experience: January 27, 2022

Thumbnail of user vinotha2
GB
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

Very supportive in the issue and gave multiple options.

Date of experience: July 29, 2023

Thumbnail of user wihendanis
Indonesia
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

It was so comfortable conversation, great articulation. :)

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2023

Thumbnail of user robertac226
Brazil
1 review
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase

Excellent service, prepared attendants! They resolved very willingly by being fair and giving me all the information.

Date of experience: July 28, 2021

Thumbnail of user mohanede
Egypt
1 review
1 helpful vote
  • Send Message
May 17th, 2018
Verified purchase

He answers all my questions and was very helpful to me. I will join corporate membership after this chat with him.

Date of experience: May 17, 2018

Thumbnail of user tajk8
Pakistan
1 review
0 helpful votes
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October 9th, 2020

They are all helped me to Understand Freelancer's terms conditions.and i am very relax after providing and guidelines from support team

Date of experience: October 9, 2020

Thumbnail of user alia191
Netherlands
1 review
0 helpful votes
  • Send Message
May 11th, 2018
Verified purchase

Great support, hassle free. I got my refund. For a project fee, which was closed immediately after the getting it.

Date of experience: May 10, 2018

Thumbnail of user dainzur
Mexico
1 review
0 helpful votes
  • Send Message
March 17th, 2019
Verified purchase

Hi! I found a lot of support with Oscar, he was accurate, helpful and supportive. Thanks you so much

Date of experience: March 16, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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