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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user alinaa21
Romania
1 review
1 helpful vote
  • Send Message
March 10th, 2019
Verified purchase

Jessica B has been really helpful in explaining and guiding me through the issue I'm having.
Thank you!

Date of experience: March 9, 2019

Thumbnail of user kalaivanis1
India
1 review
0 helpful votes
  • Send Message
November 26th, 2018
Verified purchase

Exact information is provided with instant replies. I ve been assisted by Troy. C. Thanks for your timely help

Date of experience: November 25, 2018

Thumbnail of user muktadirh
Bangladesh
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

She answers all of my questions in details. Knowledgeable person. Really enjoyed chatting with her. Blessings for you.

Date of experience: November 21, 2018

Thumbnail of user sidd27
India
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

Chelsea was very helpful and she even gave me preference over other interviewees because I had an urgent situation!

Date of experience: November 20, 2018

Thumbnail of user burhana6
Pakistan
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Perfect platform for freelancers to find jobs and boost their career, Top-notch customer support, deserve 5-star.

Date of experience: September 12, 2022

Thumbnail of user tommasom12
Italy
1 review
0 helpful votes
  • Send Message
October 18th, 2018
Verified purchase

Excellent management of violations on competitions, expert and kind staff.
They solved the violation in a short time by proposing valid alternatives.

Date of experience: October 17, 2018

Thumbnail of user kamgaf
Cameroon
2 reviews
1 helpful vote
  • Send Message
September 10th, 2018
Verified purchase

From my experience at work places, I discover that honesty, integrity and self confidence is the key to success

* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 8, 2018

Thumbnail of user jimuelc
Philippines
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

Good experience. I have been refunded on my incorrectly subscription. Kind assistance for handling complain.

Date of experience: September 6, 2022

Thumbnail of user ms1489
Portugal
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Good supporting for this. Will use again, they are fast and helpful.

Date of experience: January 17, 2023

Thumbnail of user uplabdhip
India
1 review
0 helpful votes
  • Send Message
October 7th, 2020

They're good, honest, hardworking people. I've found employment opportunities here and I'm really thankful for that.

Date of experience: October 6, 2020

Thumbnail of user ec397
Norway
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

I am very satisfied with my communication and assistance from Frieda S.

Date of experience: January 25, 2023

Thumbnail of user beno453
New York
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

The interview process was straightforward with questions related to my field and experience.

Date of experience: January 24, 2023

Thumbnail of user zunairaa4
Pakistan
1 review
0 helpful votes
  • Send Message
March 21st, 2021
Verified purchase

I talked to agent about a blackmailing person and he relieved my stress by suggesting good practices.

Date of experience: March 21, 2021

Thumbnail of user congyiz
New York
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

Solve the refund problem very quick. Knowledgeable,

Date of experience: January 21, 2023

Thumbnail of user ernestoa72
Mexico
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Maine did assist me with clear instructions and guide

Date of experience: June 1, 2023

Thumbnail of user omara511
Egypt
1 review
0 helpful votes
  • Send Message
April 30th, 2023
Verified purchase

He replies fast and tried to help me, good experience

Date of experience: April 30, 2023

Thumbnail of user ajays37
Canada
1 review
0 helpful votes
  • Send Message
May 4th, 2018
Verified purchase

She was very helpful and stayed on the chat with me until i fully understand how to use free lancer.

Date of experience: May 2, 2018

Thumbnail of user johnl6196
California
1 review
0 helpful votes
  • Send Message
April 30th, 2023
Verified purchase

Great job thank you for your service in helping me out.

Date of experience: April 30, 2023

Thumbnail of user nirvignw
India
1 review
0 helpful votes
  • Send Message
March 18th, 2020

Great Service for freelancer which I ever used.
Trustworthy and payment satisfaction after work completion.

Date of experience: March 17, 2020

Thumbnail of user md.pars
Bangladesh
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

I'm very appreciate with Maine's service. It was quick and perfect solution. Thanks again.

Date of experience: January 20, 2023

Thumbnail of user atefa15
Jordan
1 review
0 helpful votes
  • Send Message
April 29th, 2023
Verified purchase

Thanks for helping me properly
To solve my problems scams client

Date of experience: April 29, 2023

Thumbnail of user mohamedk153
Egypt
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

Barry was helpful and we doing a lot of excellent conversations, nice to met him.

Date of experience: May 2, 2023

Thumbnail of user muhammads382
Pakistan
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

It's a nice experience. I was nervous but you try to ease me. Thanks for that

Date of experience: January 18, 2023

Thumbnail of user saurabhb5
India
1 review
0 helpful votes
  • Send Message
June 3rd, 2018
Verified purchase

Josie G was very helpful in closing the account.
Helped me through out and i ended with a good customer experience.

Date of experience: June 1, 2018

Thumbnail of user ehijiea
Nigeria
1 review
1 helpful vote
  • Send Message
May 28th, 2018
Verified purchase

It was a great experienced with the customer support. They did wonderfully well for helping. Appreciate you guys. Thanks.

Date of experience: May 28, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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