- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
It was a great experience to chat with customer care support. I have clear my points and issues. Thank you so much.
Date of experience: December 5, 2019
They answered my concerns in less than a minute, so polite and helpful members.
Date of experience: September 24, 2023
Javier handled my complaint with professionalism and efficiency. I had a good customer service experience.
Date of experience: November 23, 2022
They really help me out and fixed my problem.
Response rate is a bit slow, but overall I am satisfied with the support team.
Thanks
Date of experience: December 5, 2019
Just needed someone to raise an alert.
Easy and prompt reply from customer service. Thanks
Date of experience: September 21, 2023
Checking procedure for my 1st awarded project. Eric was helpful and provided me with the information I needed.
Date of experience: July 12, 2018
Date of experience: March 8, 2023
This product is really helpful for new freelancers and I will refer to my contacts.
Date of experience: August 9, 2023
Am new to freelancing and has issues with a project but the customer service representative helped me so much very appreciative!
Date of experience: February 2, 2022
Josie G. Quickly understand my issue and solve it real quick. Keen to help. Nice member in support team.
Date of experience: July 6, 2018
Chelsea was very kind and answered all my questions
Date of experience: August 4, 2023
Josie G. Helped me out with proper action, task was simple but conducted efficiently and in timely manner.
Date of experience: July 5, 2018
Once Eric helped me. I was very satisfied. There had been much chat, and now it is resolved. Again, thank you.
Date of experience: July 3, 2018
I needed a refund of my membership fee and it was granted immediately.
The service provider is very polite.
Thank you once again Byron
Date of experience: July 24, 2022
My Queries were resolved successfully, very cooperative and helpful support... Superb Thank you freelancer.com
Date of experience: July 4, 2018
Amazing service, waited for me to reply despite my forgetfulness about requesting the online chat. Very helpful and polite.
Date of experience: July 4, 2018
Nice. Eileen had been very helpful. She came forward with ideas for me to get more bids. I might yet subscribe.
Date of experience: June 28, 2018
The agent did a great job, just answer my questions properly and look for answers when he didn't have.
Date of experience: June 28, 2018
Antoinette answered all my queries with clarity and recommended few articles to educate myself on the platform too.
Date of experience: June 28, 2018
It was a very smooth process, all credits to Russell V.
Date of experience: August 8, 2023
It was really experience while talking to russell for freelancer verified
Date of experience: August 7, 2023
One of the best agent I've ever met on freelancer. Very supportive and easy to communicate with. Resolved my problem in few minutes..
Date of experience: March 31, 2019
Great experience with! Recommendations! Extremely helpful customer service! Thank you very much again.
Date of experience: March 19, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
