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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,850
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,507)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user irfanp
India
1 review
0 helpful votes
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March 25th, 2019
Verified purchase

It was awesome to work on freelancer.com best platform for freelancers I have found so far.
Thank you very much.

Date of experience: March 24, 2019

Thumbnail of user jonr563
Florida
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Just got off a call with Chelsea V. She was amazing. We were able to quickly complete the process together.

Date of experience: October 3, 2022

Thumbnail of user erg
India
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

Great support as always Rox help me to fix project related issues Freelancer.com is a #1 platform for freelancers & companies Thanks [Rox C.]

Date of experience: January 12, 2019

Thumbnail of user stevee147
Maryland
1 review
0 helpful votes
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January 8th, 2019
Verified purchase

I'm new to this site and had major concerns that were all addressed accordingly. Thank you so much for your help!

Date of experience: January 7, 2019

Thumbnail of user patrickr1000
Missouri
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Agent handled the request immediately without issues.

Date of experience: August 2, 2023

Thumbnail of user sushilg8
India
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Kevin R was helpful enough to understand issues. He resolved it and raised ticket asap.

Date of experience: August 5, 2023

Thumbnail of user bhuvanav
India
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Good behaviour. Understood my problem. Wonderful experience in talking to him

Date of experience: August 5, 2023

Thumbnail of user genevav9
Philippines
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

It was a very seamless transaction with Russel V. He helped me resolved my concern. Thank you so much!

Date of experience: September 15, 2022

Thumbnail of user roohaw
Pakistan
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Kevin helped me solve my withdrawal problem. He was fast and a great help.

Date of experience: August 2, 2023

Thumbnail of user otmanr
Morocco
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Nice and pleasant person

I had a great interview with Chelsea

Date of experience: January 24, 2023

Thumbnail of user mohameds345
Egypt
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

It was a nice experience. Jethro provided the information I needed and answered all my questions.

Date of experience: January 23, 2023

Thumbnail of user timp170
Massachusetts
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Freelancer's live chat rep, Josie, helped me where neither my support concierge nor raising a ticket had.

Date of experience: July 11, 2018

Thumbnail of user olugbemigaa1
Nigeria
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

What an amazing and timely response I got for my enquiry.

Date of experience: August 5, 2023

Thumbnail of user anupr6
Bangladesh
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

I was contacted by three supporters but finally, this is the wonderful solution for me and he solved my issue.

Date of experience: July 5, 2018

Thumbnail of user davids8006
Hungary
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Hello,

I received a prompt and quality answer for my question, so I'm satisfied with the support.

Best,
David

Date of experience: May 3, 2022

Thumbnail of user armankhana
Bangladesh
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

I am really happy to work with freelancer.com. The support team is also helpful and helps me one more time.

Date of experience: November 17, 2021

Thumbnail of user miteshs7
India
1 review
0 helpful votes
  • Send Message
October 27th, 2021
Verified purchase

Freelance first check all the question of mine and take it seriously. I got back my deduction money within 2 days. Thanks for your valuable support.

Date of experience: October 27, 2021

Thumbnail of user jaroszlavm
Germany
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Good experience, helpful and fast response. I hope that project fee will be returned as promised.

Date of experience: January 27, 2023

Thumbnail of user vikrams28
India
1 review
0 helpful votes
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August 1st, 2018
Verified purchase

Josie G is very supportive person he resolve my issue with in a minute
Thank you for this wonderful support

Date of experience: August 1, 2018

Thumbnail of user meln50
Australia
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Great, helpful and friendly. Issue was resolved straight away.

Date of experience: June 5, 2023

Thumbnail of user fadias3
Wyoming
1 review
0 helpful votes
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August 1st, 2018
Verified purchase

Had mistakenly mentioned incomplete project status it was nicely solved. I really appreciate the way of dealing

Date of experience: July 31, 2018

Thumbnail of user bhaveshv2
India
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Date of experience: January 30, 2023

Thumbnail of user ilhams6
Indonesia
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

The staff so communicative and have a good attitude when talking about support

Date of experience: June 5, 2023

Thumbnail of user seyedamirrezam
Canada
1 review
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase

Comfortable and easy to communicate, He understand the my concerns very well

Date of experience: June 5, 2023

Thumbnail of user gitikaa
GB
1 review
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase

It was really amazing working on freelance, super easy & friendly

Date of experience: June 5, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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