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Freelancer has a rating of 4.7 stars from 18,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Erwin C. Is member of freelancer support team and resolved my issue promptly. I would highly recommend this site as it seriously looks after you
Date of experience: July 17, 2018
Anastasia D. Was really a cooperative supporter.
She is helpful, and quickly respond to my inquiries too.
Date of experience: July 8, 2019
Freelancer's team helped me get verified quickly even though I'm traveling overseas. Their associates were attentive and understanding of my needs.
Date of experience: October 5, 2022
It was a good experience using live chat. Fast and friendly service. Solved my problem within matter of few minutes.
Thank you.
Date of experience: August 14, 2018
Had some slight issues which were sorted out straight away by mark g (admin)
Great product and service.
Date of experience: January 22, 2019
It was a great interview and asked some good questions.
Date of experience: August 7, 2023
Claudia. B, customer support of Freelancer is very helpful and hard working. Helped me resolving my problem with good patience.
Date of experience: November 18, 2018
Fast and very Helpful. Satisfied with overall experience. Thanks!
Only problem is waiting time for a assistant.
Date of experience: November 18, 2018
I feel completely satisfied with his assisting. He did it good and quickly, not let me wait for too long
Date of experience: November 17, 2018
Recently i had some doubts but Frieda helped me get over all these in the best way possible. She is friendly, well spoken and calm person.
Date of experience: August 9, 2018
Charlotte has helped me clarify all my queries. She was patient and polite throughout the chat. Great job! Thanks.
Date of experience: August 21, 2018
Phoebe helped in forwarding my concern to the concerned team and I am hopeful of getting it resolved soon.
Date of experience: September 4, 2018
Very good support. Most of the time they are able to solve my issues satisfactorily.
There is always some available.
Date of experience: August 7, 2018
There was an employer who reverse his payment after providing my services to him. Good thing Freelancer resolved the matter immediately. Thank you.
Date of experience: August 6, 2018
Katie R helped me to solve my account issue after throwing security questions.
She is really very helpful and excellent customer service
Date of experience: August 4, 2018
The agent, Charlotte, B assisted me with a really great service in terms of communication, manner and accurate information.
Date of experience: August 15, 2018
I had a chat with Frieda. She gave appropriate response to my query. The answer provided by her was helpful.
Date of experience: August 15, 2018
Fixed the recruiter option after paying multiple times already and updated title which was not editable for me, all done within minutes.
Date of experience: August 3, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
