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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,506 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,849
Neutral
13
Negative
32
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,506)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user suvrodebs
Bangladesh
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Within a times replayed and solved my problem. Thank you so much.

Date of experience: September 15, 2023

Thumbnail of user saraa852
Algeria
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

I've had a satisfactory experience using Freelancer's platform.

Date of experience: September 14, 2023

Thumbnail of user debadir
India
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

Too much easy when you have an angel on your side such a humble and fast guy

Date of experience: September 12, 2023

Thumbnail of user md.sajidm
Bangladesh
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Thank you for being so helpful. Live chat support really helps freelancers like me to get solutions instantly.

Date of experience: August 2, 2022

Thumbnail of user wnedyc
Georgia
3 reviews
0 helpful votes
  • Send Message
February 7th, 2022

The camera is just as described. Even better actually.it arrived fast, packed nicely, and take amazing pictures….

Tip for consumers:
Recommend it

Service
Value
Shipping
Quality

Date of experience: February 7, 2022

Thumbnail of user oleksandrn2
Ukraine
1 review
0 helpful votes
  • Send Message
August 12th, 2021
Verified purchase

I had concern of my withdrawal and asked him to resolve this.
He really provided good service with kindness.
Thank you

Date of experience: August 12, 2021

Thumbnail of user abhishekj21
India
1 review
2 helpful votes
  • Send Message
July 19th, 2019

I contacted the support team for my dormant account fees and they were very supportive in restoring it.

Thanking you.

Date of experience: July 19, 2019

Thumbnail of user jagabank
Ukraine
3 reviews
16 helpful votes
  • Send Message
July 15th, 2019

Oscar J took his time to help me out and I really appreciate that a lot. They are always giving excellent support!

Date of experience: July 14, 2019

Thumbnail of user mohamedh214
Egypt
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

It was smooth and professional process.
Thank you for your time.

Date of experience: February 2, 2023

Thumbnail of user ouzhantahas
Turkey
1 review
0 helpful votes
  • Send Message
August 12th, 2023
Verified purchase

There is a good live support team, they are very understanding and so Fast.

Date of experience: August 12, 2023

Thumbnail of user traving
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 29th, 2021
Verified purchase

Tasks needed when no machine-readable version of the information for planned computer-based analysis or processing is readily available

Date of experience: May 29, 2021

Thumbnail of user hasani4
GB
1 review
0 helpful votes
  • Send Message
October 21st, 2020

I had an issue with the payments system, and Kelvin walked me through it, which was very helpful. He answered all my questions.

Date of experience: October 21, 2020

Thumbnail of user md.mahaburr
Bangladesh
1 review
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

This person Provided good answers to all my questions.

Date of experience: August 11, 2023

Thumbnail of user carlosp110
Argentina
1 review
0 helpful votes
  • Send Message
January 13th, 2019
Verified purchase

She was efficient with the information solicited, fast, cordial and comprehensive, your help let me more quiet about my question... good

Date of experience: January 11, 2019

Thumbnail of user vuongh
Viet Nam
1 review
0 helpful votes
  • Send Message
January 17th, 2019
Verified purchase

She(he) was very patient and helpful on helping me with my issue. Outstanding Experience! Thanks a lot!

Date of experience: January 17, 2019

Thumbnail of user jakathiswarank
Sri Lanka
1 review
0 helpful votes
  • Send Message
January 14th, 2019
Verified purchase

Freelancer is delivering excellent customer service. They doing great job i like that and i'm so happy.

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2019

Thumbnail of user shielaj6
India
1 review
0 helpful votes
  • Send Message
October 20th, 2020

Speedy in responding with attention to detail. Extremely satisfied. Keep up the good work Josie! Awesome support experience

Tip for consumers:
Na

Products used:
Freelancer

Service

Date of experience: October 19, 2020

Thumbnail of user anika4
AE
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

My account balance was restored promptly. Thank you for the help

Date of experience: August 14, 2023

Thumbnail of user supriyag5
India
1 review
0 helpful votes
  • Send Message
May 28th, 2021
Verified purchase

It was great experience. Team communicates well with us and client. Finally its solved. Thanks a lot.

Date of experience: May 28, 2021

Thumbnail of user arpitj10
India
1 review
0 helpful votes
  • Send Message
May 28th, 2021
Verified purchase

Prompt response from freelancer, received refund on time. Customer care executive remained active and responsive till the issue resolved.

Date of experience: May 28, 2021

Thumbnail of user ms1564
India
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

The growth is very good. It gives wonderful platform for developers

Date of experience: August 9, 2023

Thumbnail of user mdr178
India
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

I have asked discount for membership plan and he has helped me lots! Thank you again...

Date of experience: February 4, 2023

Thumbnail of user michaeln2313
Kentucky
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

Great verification experience with Chelsea. She was professional, and informative.

Date of experience: February 6, 2023

Thumbnail of user lorenzos74
Argentina
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

It was a really well experience, it's like an enterprise interview.

Date of experience: February 6, 2023

Thumbnail of user sayams
Pakistan
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

I experienced Assistance at all. It was really quick

Date of experience: February 6, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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