Freelancer has a rating of 4.7 stars from 19,005 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
The judgement of this verifier are great. He ask the crucial questions & giving me true knowledge of the platform.
Miss Magenta was very communicative and respectful towards me, she calmed my anxiety by letting me know that the situation was to be handled.
I have had an outstanding experience using Freelancer. The platform is user-friendly and offers a wide range of projects to choose from. The support team is very responsive and helpful, addressing any concerns quickly. The process of finding and securing projects is smooth, and I have been able to connect with great clients and work on exciting projects. Overall, I am very satisfied and would highly recommend Freelancer to other professionals.
I have been using Freelancer.com for couple of months now. Simply great platform and co-operative support staff. I started earning good income from their project. Support staff is also very cool. I got great assistance from Jonny T today for my Preferred Freelancer Program application. Thank you all.
It is great how Criselda sorted out the dispute without making me repeat the entire incident and giving her chat IDs. She was quick with the resolution without mentioning that the client's response was necessary when he was clearly not responding to the team's messages either.
I recently had to cancel my membership, and the refund process was smoother than I expected, thanks to Danette who assisted me.
I had a refund from Macy M, she was nice and helpful, she have solved my issue.
Danette helped me when I think my account was hacked, and helped start the refund process. She understood all my reasons and took care of everything super fast!
Hi.
Today I was surprised by an amount got deducted from my card of MYR 51 to Freelancer.com
Anyhow after all that confusion and wondering and all, my case was solved by the great experience with customer support where it was handled so fast by Magenta S.
Actually after showing me all the process explained detailed and in short about my free trial service and starting the membership, not just that also she made me more understanding my rights and benifits of the Plus subsription and even showing me of cont or stopping this service. Honestly the service of fast attending, answering, convincing made me more attched to Freelancer.com and I do not think that I will stop my membership now.
Thanks to Magenta S., the team and all.
Yours Sincerely,
Mohamed Alshahma
It was very pleasant, highly informative, and easy to maintain the interview. Questions were targeted and I was aided through the interview as Russel V made it very informal and non-intimadting
I was not aware that the verification process will have a technical discussion. It was amazing discussion and all went well. I think this process makes the platform geniune.
Russel took me through the process step by step. She explained all that I was required to do and we synced into the interview swiftly and voila!
I'm verified.
I've learned a lot through this chatting.
He was very kind and his explanation was perfect I think.
I want to ask many questions to him!
Thanks again!
Magenta was really helpful and gave a quick solution to my problem!
It was quick and apt problem solving from her. Thank you.
I had a great experience, and Danette O. From Freelancer Support was helpful, patient, and friendly.
I would like to point out the good treatment and good service you provide, and the greatest evidence of this is that the conversation with Magenta was pleasant and referred the problem to the relevant department.
Thank you very much
Great and Helpful Support.
I just want to give a big thank you to Criselda for helping me out so quickly.
She was very patient & humble. She listened to every query I had and resolved it professionally.
She took a bit of time replying to my queries, but I guess it's okay if, in the end, my query is resolved.
Magenta S. Is very helpful, she help me a lot, again thank you
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.