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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,506 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,849
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,506)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user himanshuj25
India
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

I appreciate your awesome support and quick resolution.

Date of experience: June 9, 2023

Thumbnail of user danielk1826
Poland
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Quick situation solver. Very helpful person. Great support.

Date of experience: June 10, 2023

Thumbnail of user chetanr10
India
1 review
0 helpful votes
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March 25th, 2021
Verified purchase

The chat assistants were patient and very helpful. More than I expected them to be...
It was a great experience.
Thank you. :)

Date of experience: March 25, 2021

Thumbnail of user akhmads2
Uzbekistan
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

They offered an incredible 50% discount on their already competitive rates.

Date of experience: June 8, 2023

Thumbnail of user sambhup
India
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

It was nice to talk with Chelsea. Thank you for explaining all aspects of the verified program.

Date of experience: February 6, 2023

Thumbnail of user niravrajp
India
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Overall good experience with freelancer team, very knowledgeable staff.

Date of experience: May 4, 2023

Thumbnail of user mukhamadq
Indonesia
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Problems are resolved quickly rather than through a ticket. Good communication and fast response.

Date of experience: May 4, 2023

Thumbnail of user ahmedr76
Egypt
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

She is a great interviewer, i really enjoyed my interview with her, very professional and talented :)

Date of experience: March 8, 2022

Thumbnail of user rafaelmaral
Spain
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I had a problem with my membership and Joey C. Help myself very successfully

Date of experience: April 13, 2023

Thumbnail of user mohammeds281
Malaysia
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

I spoke to Mr. Jonny, he was very understandable and clever guy

Date of experience: April 16, 2023

Thumbnail of user aleg23
Florida
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

She was very nice and polite. The interview went smooth.

Date of experience: April 12, 2023

Thumbnail of user omars280
Egypt
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

She has helped me make the refund request in no time

Date of experience: April 15, 2023

Thumbnail of user adityad21
India
1 review
0 helpful votes
  • Send Message
March 23rd, 2023
Verified purchase

He was very quick and helped with the verification payment process.

Date of experience: March 23, 2023

Thumbnail of user lilliand139
New York
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

It was great to talk with him, nice and cooperative person.

Date of experience: September 25, 2023

Thumbnail of user ashoks84
India
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Features explained well. And I am 100% satisfied with service.

Date of experience: September 14, 2023

Thumbnail of user nayeemh2
Bangladesh
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Fastest response and most courteous conversation i have ever seen
Thanks for supporting

Date of experience: August 17, 2023

Thumbnail of user tufand
Turkey
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

This was the best conversation I've ever had. Successful people always show themselves like Chelsea.

Date of experience: August 2, 2022

Thumbnail of user alexb1658
Brazil
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Helped me to authenticate my credit card in a really fast and practical way

Date of experience: February 6, 2023

Thumbnail of user amirr54
Turkey
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

Chelsea was a great person. She described the features of becoming verified in detail, Thank her for that.

Date of experience: February 10, 2022

Thumbnail of user amitp117
India
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I had a great experience talking with freelancer staff Chelsea V. She was very supportive. Thanks.

Date of experience: February 6, 2023

Thumbnail of user jamesp975
India
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Anastasia D. Assisted me in a very good way. I had all my questions and queries cleared. Thank you so much freelancer

Date of experience: July 8, 2019

Thumbnail of user biswajitj2
India
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Thanks bro for your support. I hope you will resolve my issue.

Date of experience: August 15, 2023

Thumbnail of user muhammads422
Pakistan
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

It's nice to chat with Chelsea and a great experience

Date of experience: August 15, 2023

Thumbnail of user sunx3
Nevada
1 review
0 helpful votes
  • Send Message
April 3rd, 2019
Verified purchase

It was very helpful.
Josie G help me a lot.
He understood instantly and solved issue quickly.
Great service really.

Date of experience: April 2, 2019

Thumbnail of user imada24
Lebanon
1 review
0 helpful votes
  • Send Message
May 31st, 2021
Verified purchase

It was an exciting experience, most of the websites support feel robotic, but in freelancer i really felt that im talking to someone honest.

Date of experience: May 31, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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