• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,848
Neutral
13
Negative
32
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,504)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user fabiom42
GB
1 review
0 helpful votes
  • Send Message
May 4th, 2020
Verified purchase

Had a really nice experience today chatting with Ashton D, very helpful he was able to reply all my questions

Date of experience: May 4, 2020

Thumbnail of user mdsumona2
Bangladesh
1 review
0 helpful votes
  • Send Message
June 14th, 2023
Verified purchase

Great experiences with Working freelancer.com. I everyone to recommend work freelancer.

Date of experience: June 14, 2023

Thumbnail of user marip229
Portugal
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

The assistance I received was good and precise. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2023

Thumbnail of user moniruli9
Bangladesh
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

The discussion was very clear & questions were good to get verified.

Thanks

Date of experience: May 8, 2023

Thumbnail of user rico12
Philippines
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Kelly helped me very quick and it worked. All good

Date of experience: May 8, 2023

Thumbnail of user rajeshk186
India
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase

It was great talking to Chelsea. She talked perfectly and explain everything. Best communication skills.

Service
Value
Shipping
Returns
Quality

Date of experience: October 5, 2021

Thumbnail of user leandroc31
Brazil
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

Barry didn't give up and helped me until we could finish the interview! Thanks for your patience!

Date of experience: February 13, 2023

Thumbnail of user samarj3
Pakistan
1 review
0 helpful votes
  • Send Message
October 6th, 2022
Verified purchase

I am really satisfied with the customer service and my suggestion is that try to respond within couple of hours it will be more beneficial :)

Date of experience: October 6, 2022

Thumbnail of user mahdic10
Tunisia
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

5 stars kelly V. i am naming my daughter after you in the future

Date of experience: April 14, 2023

Thumbnail of user bassame1
Egypt
1 review
0 helpful votes
  • Send Message
April 22nd, 2021
Verified purchase

I got in contact with Byron C. And he/she helped me very much, thank you for have such a great people like him/her.

Date of experience: April 22, 2021

Thumbnail of user randeepk1
India
1 review
0 helpful votes
  • Send Message
August 31st, 2021
Verified purchase

Freelancer support team is very fast. They provide me solution only in 2 hrs for my concern.

Thanks

Date of experience: August 31, 2021

Thumbnail of user viktoryiam1
Belarus
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Quickly and clearly explained the procedure for reopening an account, provided links to filling out forms

Date of experience: December 5, 2022

Thumbnail of user sofiah79
Puerto Rico
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Maine help me through the whole process. Great customer service.

Date of experience: March 31, 2023

Thumbnail of user khansaz
Pakistan
1 review
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

Chris. Y properly guide me for payment verification method.

Date of experience: September 28, 2023

Thumbnail of user bayut
Indonesia
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Great person from Freelancer, Nice interview with him

Date of experience: March 24, 2023

Thumbnail of user brunab14
Brazil
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

I really liked my experience, they were super attentive!

Date of experience: March 21, 2023

Thumbnail of user andresr174
Mexico
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

Easy and well guided verification process. Great support

Date of experience: September 25, 2023

Thumbnail of user prosenjitg4
India
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Today I had a very nice meeting with Chelsea regarding the verified program. Great experience so far!

Date of experience: December 4, 2022

Thumbnail of user nesmah
Egypt
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

I cancelled my membership and you were helpful to cancel the charge.

Date of experience: March 14, 2023

Thumbnail of user andresestivenh
Colombia
1 review
0 helpful votes
  • Send Message
August 11th, 2022
Verified purchase

Excellent attention and predisposition for the interview despite my difficulty in English, everything went wonderfully.

Date of experience: August 11, 2022

Thumbnail of user christophert1175
Australia
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

No need for further explanation, just do it is that enough?

Date of experience: September 18, 2023

Thumbnail of user joelm645
KR
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

This customer service explained several things, so I signed up.

Date of experience: March 15, 2023

Thumbnail of user maheshk79
Nepal
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Great Experience! Very helpful and give time to me until my problem solve.

Date of experience: August 30, 2023

Thumbnail of user asmarandafarchanh
Indonesia
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Andrei M. Is a good customer service. I am glad that my issue can solved fast.

Date of experience: August 28, 2023

Thumbnail of user suchismitac
India
1 review
0 helpful votes
  • Send Message
February 21st, 2022
Verified purchase

Has lots of patience. He answered all my queries. Also offered me 1 week time to clear the dues and 5000 credits.

Date of experience: February 21, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?