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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,503 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,503)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user asmaan2
Egypt
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Andrei was very helpful and answered all my questions.
Thank you

Value
Quality

Date of experience: August 27, 2023

Thumbnail of user abdulmuizk
Pakistan
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

It was good and professional help I appreciate that

Date of experience: August 25, 2023

Thumbnail of user dianak523
Canada
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

I spoke with Chelsea to get verified today on freelancer. She was very friendly and professional. Thank you.

Date of experience: September 25, 2022

Thumbnail of user tariqq2
Egypt
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

Throughout my whole journey on freelancer.com, Support team was doing great job and prompt response.

Date of experience: September 1, 2021

Thumbnail of user manishk197
India
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

Support person is good he tell me how to block the scammer.

Date of experience: August 25, 2023

Thumbnail of user mdekramulh
India
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Nice interaction *******@Chelsea, communication skill is very good.

Date of experience: August 24, 2023

Thumbnail of user sowrabkumarp
GB
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Late Response but Answer is very accurate. Thank you so much for answering my all questions.

Date of experience: August 24, 2023

Thumbnail of user muhammadusmank
Pakistan
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Having issue with reviews and rating
It was a good experience.

Date of experience: August 24, 2023

Thumbnail of user klauso3
South Africa
1 review
0 helpful votes
  • Send Message
August 31st, 2021
Verified purchase

Great from start to finish. My issue was resolved in a matter of seconds. Very helpful, friendly and kind agent.

Date of experience: August 31, 2021

Thumbnail of user ricardoiic
Philippines
1 review
0 helpful votes
  • Send Message
November 24th, 2021
Verified purchase

Jam P. Efficiently resolved my concerns. She did not made me feel that I am indeed chatting with a human being. Keep up the good work!

Date of experience: November 24, 2021

Thumbnail of user alau1
Bangladesh
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Mr.barry is very helpful and it was great experience. Thanks

Date of experience: February 20, 2023

Thumbnail of user arazd
GB
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Very pleased with the support I received. Quick and responsive.

Date of experience: February 20, 2023

Thumbnail of user mohammadt55
Pakistan
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Smooth and frequent as expected, good thing i observe it really helpful for other freelancers.

Date of experience: February 22, 2023

Thumbnail of user deepikaj14
India
1 review
0 helpful votes
  • Send Message
June 18th, 2023
Verified purchase

Nice experience with hope. Helped me to solve my query but its in progress till.

Date of experience: June 18, 2023

Thumbnail of user youssefs42
Egypt
1 review
0 helpful votes
  • Send Message
May 9th, 2023
Verified purchase

Was fast and clear in providing solutions thanks Dom.A

Date of experience: May 9, 2023

Thumbnail of user oleksiic1
New York
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Chelsea was very helpful for me to get verified by Freelancer badge.
Great!
Thank you.

Date of experience: February 17, 2023

Thumbnail of user amela19
Canada
1 review
0 helpful votes
  • Send Message
May 9th, 2023
Verified purchase

Thank you so much Kelly for the fast and incredible assistance to my situation

Date of experience: May 9, 2023

Thumbnail of user vladyslavt3
Ukraine
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

Please contact with me. I haven't received a response in 3 weeks

Date of experience: April 16, 2023

Thumbnail of user manfredh18
Switzerland
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

Very good support. Im happy that my problem is solved.

Date of experience: April 16, 2023

Thumbnail of user ananda35
India
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

It has been a pleasure talking with freelancer staff. He was very polite.

Date of experience: March 8, 2023

Thumbnail of user rajc36
Singapore
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

She helped me to resolve my issue on address perfectly

Date of experience: September 1, 2023

Thumbnail of user murugananthamp
India
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

I took immediate action as you guided in a e-mail. Thanks.

Date of experience: February 20, 2023

Thumbnail of user farhanahmedk
Pakistan
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

It was an easy and good experience while having a profile verification interview with Chelsea.

Date of experience: February 20, 2023

Thumbnail of user ahmetk34
Florida
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Since yesterday she is so kind, thanks for everything

Date of experience: August 29, 2023

Thumbnail of user jasonc1512
Malaysia
1 review
0 helpful votes
  • Send Message
June 12th, 2021
Verified purchase

This person was courteous, patient and helped me resolve my issue in a timely manner. Excellent customer service.

Date of experience: June 12, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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