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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,503 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,503)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user gunjanc3
India
1 review
0 helpful votes
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November 3rd, 2020
Verified purchase

It was a lovely experience speaking with Barry. He explained all the processes and guidelines to me. Appreciate your help!

Date of experience: November 3, 2020

Thumbnail of user muhammada666
Bangladesh
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

It was really great. The verification program has increased my hope and dreams.

Date of experience: February 23, 2023

Thumbnail of user shahmeerk
Pakistan
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

He is fantastic and have good understanding skills

Date of experience: June 24, 2023

Thumbnail of user abhisheks232
India
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Till now I am getting a good experience with freelancer and team

Date of experience: June 20, 2023

Thumbnail of user govinds18
India
1 review
0 helpful votes
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March 27th, 2021
Verified purchase

It was really nice about getting proper information along with valuable guidelines throughout this conversation as per my queries asked.

Date of experience: March 27, 2021

Thumbnail of user nitinc17
India
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Chelsea was really nice and polite during our conversation. She explained things very well.

Date of experience: April 20, 2023

Thumbnail of user karans85
India
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

This customer support person known as Avery V was really very helpful. Thank you so much for solving my issue.

Date of experience: April 26, 2021

Thumbnail of user josephs3445
TZ
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Excellent support, with simple and easy user interface

Date of experience: April 17, 2023

Thumbnail of user asmaam11
Egypt
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Well, the rep was supportive. Although my issue doesn't solved yet. But he tried to help me.

Date of experience: April 16, 2023

Thumbnail of user tomislavs5
Serbia
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Good experience very professional approach with direct questions great communication overall.

Date of experience: April 19, 2023

Thumbnail of user tolulopeo20
Nigeria
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Javier was very helpful with my inquiry. Thanks so much for your assistance.

Date of experience: April 4, 2023

Thumbnail of user yogieputeran
Indonesia
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

She did her job explaining to me what the program is

Date of experience: March 15, 2023

Thumbnail of user jog240
Australia
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Helped me with ease to solve my issue. Addressed it without fuss.

Date of experience: March 14, 2023

Thumbnail of user omarisc
Ecuador
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

She was very kind and indicated the possible solutions.

Date of experience: September 15, 2023

Thumbnail of user timm1830
Australia
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Yes once the problem was found then Freelancer resolved it. Thank you

Date of experience: March 7, 2023

Thumbnail of user rajeevk61
India
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

It was great experience with Russell V in my interview.

Date of experience: September 8, 2023

Thumbnail of user rashidp6
Pakistan
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Kevin is such a nice and professional assistant he guided me so wonderfully.

Date of experience: March 3, 2023

Thumbnail of user ahsana41
Pakistan
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Very supportive and nice person in freelancer team

Date of experience: September 6, 2023

Thumbnail of user reganc30
Australia
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Needed to change a review - done and dusted very quickly.

Date of experience: September 3, 2023

Thumbnail of user diegom259
Czechia
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

It is easy to resolve anything here.
Thanks so much Allie A.

Date of experience: September 2, 2023

Thumbnail of user emilijas3
MK
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

I had a problem with releasing of one milestone. Freelancer Support gives me very good advice. Thanks

Date of experience: September 4, 2021

Thumbnail of user mdtasinr
Bangladesh
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

It was really helpful to me. Good communication and give important of my problem.

Date of experience: September 2, 2023

Thumbnail of user mimok2
Egypt
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Helpful and patient agent.
Replies professionally.

Date of experience: September 2, 2023

Thumbnail of user sihamm2
Morocco
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Macy M helps me in an urgent issue and she is soo adorable

Date of experience: September 1, 2023

Thumbnail of user sahils86
India
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

I have raised a support query in the platform and it has been solved very fast by chelsea.

Date of experience: September 5, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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