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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,847
Neutral
13
Negative
32
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,502)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1268) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user anniec47
GB
1 review
0 helpful votes
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August 5th, 2017
Verified purchase

The chat took a little while and I wasn't sure if the assistant was still there but my issue was resolved

Date of experience: August 3, 2017

Thumbnail of user abdon
Egypt
1 review
0 helpful votes
  • Send Message
September 10th, 2020

It's an excellent service that helped me a lot by Emeline, I am very happy to deal with this excellent service

Date of experience: September 9, 2020

Thumbnail of user nelissah
VE
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

Had a problem related to a contest where she had been selected as winner, but could not upload the final files

Date of experience: August 18, 2017

Thumbnail of user ritub7
India
1 review
0 helpful votes
  • Send Message
August 29th, 2017
Verified purchase

Happy for all the details. She helped me on each issue i had. So thanks alot for helping me. Highly Appreciated.

Date of experience: August 29, 2017

Thumbnail of user kelvinm56
Kenya
2 reviews
1 helpful vote
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October 22nd, 2018
Verified purchase

Aleck M. Was very kind, understanding, and remorseful about my situation and went the extra mile to get my case addressed.

Date of experience: October 22, 2018

Thumbnail of user yoannad
Bulgaria
4 reviews
15 helpful votes
  • Send Message
August 25th, 2020

The prerequisites are too demanding. No real opportunities for newbies who don't pay... I don't like the way this platform works.

Date of experience: July 26, 2020

Thumbnail of user shehroza2
Pakistan
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

Kayla B. Helped me a lot in escalating the issue and did her best in her capacity to address my concern

Date of experience: November 19, 2018

Thumbnail of user danc144
Pennsylvania
1 review
2 helpful votes
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October 12th, 2017
Verified purchase

I'd like to thank Bettina for once again finding me the correct freelancer. This recuiter is the best one on Freelancer

Date of experience: October 12, 2017

Thumbnail of user dilipp5
Sri Lanka
1 review
1 helpful vote
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November 16th, 2017

Today i connected with Kyla B for the question about my profile she nicely solved it. Thank you again Kyla B

Date of experience: November 15, 2017

Thumbnail of user maddyk2
India
1 review
0 helpful votes
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December 1st, 2017

Very helpful throughout the discussion and helped me alot in many cases and solve my all problems. Very appreciated.
Thank you

Date of experience: December 1, 2017

Thumbnail of user melinac5
Argentina
1 review
0 helpful votes
  • Send Message
November 23rd, 2017
Verified purchase

Antionette gave me all the answers to all my questions and they were several so I'm grateful and happy with her.

Date of experience: November 23, 2017

Thumbnail of user ericp111
Texas
1 review
0 helpful votes
  • Send Message
November 21st, 2017

Kayla B. Has all the technical skills to cater all the problems of mine and other freelancers like me on Freelancer.com

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2017

Thumbnail of user toms1834
Israel
1 review
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

Super helpful. The costumer service employee was extremely nice and professional. Solved all my problems, explained everything and was very patient.

Date of experience: January 12, 2022

Thumbnail of user yangl12
Ukraine
1 review
0 helpful votes
  • Send Message
May 27th, 2019
Verified purchase

Very politeful support with quick response
Resolved my issues on time and I am really satisfied with effort and sincerity.
Thanks

Date of experience: May 26, 2019

Thumbnail of user mohameds132
Egypt
1 review
0 helpful votes
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June 13th, 2020

They helped me alot and solved my impossible problem and the agent who wa ls following with me was so professional

Date of experience: June 13, 2020

Thumbnail of user nazeers
India
1 review
0 helpful votes
  • Send Message
January 3rd, 2018

Kayla. Very good supporter, explained very clear... got instant help from her.
I am new to freelance. I love this site..

Date of experience: January 2, 2018

Thumbnail of user dragosi1
Romania
1 review
0 helpful votes
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January 22nd, 2018

He was nice and patients, giving good answers of all my questions. So, 5stars. For him and for the site freelancer.com

Date of experience: January 21, 2018

Thumbnail of user eular
India
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

I come to Eula regarding my concern. I found that she is responsive and give me useful suggestion. Thanks Eula :)

Date of experience: June 7, 2019

Thumbnail of user christined117
Indonesia
1 review
0 helpful votes
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March 8th, 2018
Verified purchase

The contact with Brenda was kind and explicite, it gave me a clear answer about the issue I was facing. Perfect!

Date of experience: March 8, 2018

Thumbnail of user mingmingj
California
1 review
0 helpful votes
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March 14th, 2020
Verified purchase

I talked with Janika about my issue. She solved it in 5 min perfectly. I am very happy with her assistance.

Date of experience: March 14, 2020

Thumbnail of user heslink
KR
1 review
0 helpful votes
  • Send Message
April 11th, 2018
Verified purchase

Kayla B. Helped me a lot.

She was responsive and quick to act. It was a simple procedure dealing with her.

Date of experience: April 11, 2018

Thumbnail of user abdom4
Egypt
1 review
0 helpful votes
  • Send Message
June 6th, 2018
Verified purchase

Very Professional and Very fast replaying... and really helpful Saved the day... with my Freelancer Account... her name is Kayla B.

Date of experience: June 6, 2018

Thumbnail of user elvinb20
Azerbaijan
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Great to have Betty to talk and she really helped. Couldn't be any better than that. Thanks have a good day

Date of experience: December 25, 2018

Thumbnail of user giuseppec37
Italy
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

She helped me explaining me a field that i haven't considered.
Really thanks also 'cause she understand my bad english ahahah

Date of experience: November 20, 2018

Thumbnail of user enockc1
Kenya
1 review
0 helpful votes
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October 7th, 2022

I have enjoyed working with 24task freelancer. Its a true and legit company. The company have been my source of income

Tip for consumers:
Releasing the payment fast

Products used:
Writing articles

Service
Value
Shipping
Returns
Quality

Date of experience: October 6, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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