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Freelancer has a rating of 4.7 stars from 18,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I was asked by Macall C. To get verified and after he presented all opportunities and easy process of verification, I decided to do it.
Date of experience: October 4, 2021
Mason was very helpfull, patient and kind. He answered to all my questions about invoicing and more and guided me to understand better the network.
Date of experience: April 10, 2019
I posted a project (data collection from a wiki 10k lines), found a freelancer that was very confident that he could complete it in less than a day. After awarding him the project he gave me a sample set of data, the data looked good. About an hour later he said "done", I was amazed. I sampled the data he gave me (about 2% of it) and it all appeared to be valid. I released the milestone of the full amount of money (here's what I did wrong). I then realized that the data was copied and pasted over and over and that he only delivered a small section of the data that the project required. After asking him about it, I got a response "I'll look at it when I get home"... Fast forward 3 days of me trying to contact the freelancer with no response, I contact freelancer.com support to see if they can do anything about it, they say no. I put in a dispute with paypal because "not recieving the goods or services that you purchased" is a valid reason for a dispute. This instantly locks my freelancer.com account. I then post a review about the person and the situation he put me in. He appears all of a sudden, starting to blackmail me that I better remove the poor rating, or he'll have my account deleted. But if I do remove the rating, he'll actually give me the completed project data. I refused to be blackmailed and agreed that if I got the project data completed I would cancel the paypal dispute. Nothing came out of this, he is still sending me verbally abusive and harassing messages. So I contacted Freelancer.com support to see if they could intervene in the verbal abuse and harassment and was told that they don't have access to private messages and there's no way to block anyone. This may be a $70 life lesson to do more research on a site before you invest time or money into it. I'm left $70 less in my bank account and a project that isn't completed.
Date of experience: June 5, 2013
I've got problem with forgot account and got a amazing support from the CSD team (Frieda S). Its really fast, really clear and meaningful.
Date of experience: July 16, 2018
Hi, I graduated in accounting, also i have some skills in marketing and finance, also i have skills in auditing and taxation, i have been working in different companies in accounting departments to mention few of them current Neema Foundation projects as a projects Finance manager cum Treasurer which i am still working, Free tech(T) ltd as an Accountant, Nanetel
(T)lts as n Accountant also and with IHI- Ifakara health Institute projects. I need an online accounting job to work so as to asist me bost my income for now.
Date of experience: May 20, 2022
Unbelievable practices on freelancer.com
The problems that they cause are unbelieveble... saheb m. Created me a blog... i paid him 35 $ and than somehow system created a milestone for 16 $ (saheb m. Says it wasnt him... he spoke with frelancer.com support... and it wasnt him... "nobody" knew who created the 16$ milestone... it was booked from my account... he asked me whether we can offset it in following project... i agreed...) THAN: Somehow I got blocked by freelancer.com - the only answer I got was "you violated our rules"... I am not aware of any violation of any rules... i tried to get an answer... but there is no answer... AND THAN: suddenly my blog was hacked by saheb m... I didnt understand why? Almost everything is confusing on freelancer.com
I couldnt reach saheb m. And didnt know why he is doing that... after a while I got the answer... because freelancer.com refund me all the money... I asked the support: why...?
Because saheb m. Did his work so he earned his money (35 $)... all the decisions and handling of freelancer.com is confusing not to say senseless...
Finaly I could contact him via an other user on freelancer.com...
I paid him his money via palpay... BUT now he wants to have more because he LOSt time with freelancer.com support because he tried to understand why refund me... and he wants to me pay him this time...
NOW: saheb m. Still doesnt give my website free...
I wanted to be fair and send him his money via paypal but dont get anything for it... and all this stres because of freelancer.com is unable... and i have 35$ less in my pocket and nothing for it...
Date of experience: November 21, 2018
I have connected with Macall C, He is really good and helps me to take benefits to applied freelancer verified program and done work easily
Date of experience: February 16, 2022
Denyse was very supportive. He is clear with my all queries when i was trying to setup my freelancer account
Date of experience: October 19, 2019
It was a wonderful experience to work with you
You have a nice support team fast and honest
Thanks alot
Date of experience: August 16, 2017
It was a great experience. Denyse was very cooperative and helped me understand a lot about this site, especially withdrawals.
Date of experience: August 14, 2019
I got scammed two times badly in Freelancers. I paid and got nothing delivered. Leave your hands of this side!
Date of experience: September 26, 2013
I can understand that must make you feel upset, Mix. My name is Marcus and I'm from Freelancer.com. Please send me your username and project ID for me to check what we can do to resolve this issue. You can contact me through marcusc@freelancer.com. I hope to hear from you.
After payment I couldn't take the exam so I try to find out. Then it's very helpful Thankyou very much
Date of experience: August 27, 2017
I want a withdrawl to my bank account and freelancer support help me in seconds. I had a good assistance.
Date of experience: August 25, 2017
He was polite and helpful. He asked me many questions about myself abd my skills and qualifications also the projectsm
Date of experience: December 20, 2022
Jessica B., help me for my problem about membership and refund fees, she immediately fix the problem, and very helpfull
Date of experience: August 29, 2019
Japhet is very helpful and on time. He responded very quickly & I have received a proper solution from Japhet.
Date of experience: August 4, 2020
Rhian C. Takes the time to find the problem and tries to give you a solution. It was really helpful.
Date of experience: July 5, 2020
Janika was really outstanding. She listened every queries and help me regarding that issues. She is very kind and helpful.
Date of experience: August 23, 2019
I got all the answers pinpoint, he dint waste my time and was knowledgable about the topics I asked for.
Date of experience: May 27, 2019
Eula was professional, easy to communicate with and a great assist. The issue was resolved quickly. Thanks a lot :)
Date of experience: May 26, 2019
Jessica B. Resolved my all queries in a nice manner. I am happy to talk to Jessica.
Thank you
Semi786
Date of experience: March 1, 2019
Antoinette, really helped me, much better than the previous one, one refundind the money that I have lost for mistake
Date of experience: January 25, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Andrew,
This is Mandy from Freelancer.com. I understand that you have encountered issues with the project. We would be more than glad to look into what happened.
Please send an email to support@freelancer.com with the details (your username and project ID) and indicate that the email is for Mandy.
Thanks,
Mandy