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Freelancer has a rating of 4.7 stars from 18,494 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Her name is Janika, and she did a great job helping solve my problem, she gave the time and the effort needed, thank you so much Janika
Date of experience: September 2, 2019
I got support from Daphne G in freelancer.com. She is very helpful and the grammer is perfect. She solved my problem and made my day. Thank you.
Date of experience: November 2, 2019
The way he describes and clears my all queries and the question regarding the VARRIFIED FREELANCER PROGRAM! Was as simple as that.
Thank you for your support.
Date of experience: May 23, 2021
I got all of my queries sorted in a few time. I really appreciate the support and get a very nice experience with the support agent Farieda
Date of experience: November 19, 2018
Quick and pleasant. I cleared my cache and cookies, checked that my browser was up to date, rebooted only to find that the job had been deleted.
Date of experience: July 26, 2022
Betty was wonderful and helped me resolve my issue for the first time I used this I was scammed and she helped get it sorted right away.
Date of experience: January 7, 2019
I am completely satisfied with Frieda S,
Solved all my concerns with great responsibility and within no time.
Thank you Frieda S
Date of experience: July 18, 2018
Cherlotte B really assisted me with an issue that I had, regarding an employer who communicated with me on email, and requested me to pay some money.
Date of experience: August 1, 2018
Freelancer.com simply refusing to refund project fees for an abandoned project. I was charged USD 311.08 as project fees for a project. Then client released 850 GBP as milestones. But after that client abandoned the project after filing a dispute. Now I am asking freelancer.com support staffs to refund me USD 241.73 as the project fees should now be calculated on milestones released, not on project amount as the project is now abandoned. But they all reply with me same old logic that they don't refund any project fees. And I did worked for this client earlier and got very good reviews from him. So its not a introduction fees any more, its project commission. We already knew each other very well. But freelancer.com support staffs don't understand this and keeps replying me same old statements. I am quite frustrated with this.
So if you accept a project and paid project fees. But after that client does not want to proceed for whatever reason, freelancer won't refund you! This is really surprising and surely not a fair practice. I am also surprised that they don't have any such clause in their TOS.
Further update on 27th March, 2015
Freelancer didn't refund me any fees as I mentioned above based on logic that I might have given project files to the client and I just checked with the client he is still unable to find suitable developer. The whole dispute was wrong, client didn't like the design later and started dispute, although he approved the design initially. He delayed the whole delivery because he didn't like the design later on and he can take me to dispute. I told repeatedly about those issues with client to Freelancer, but they never heed to it. So you can never expect fair dealing from freelancer.
Date of experience: September 18, 2014
Kayla B. Was very helpful and to the point in our discussions. She solved the matter quickly and effectively
Date of experience: November 4, 2018
I start my my first earning from freelacer.com a trusted freelancing marketplace. I want work with long time here.
Date of experience: August 3, 2017
I requiered assistance with profile verification and Katie R. Assisted me with efficiency and in a very reasonable time.
Date of experience: August 23, 2017
Jesica was fast, kind, and efficient to answer my questions and after exposing my situation she solved it accordingly.
Date of experience: August 15, 2019
Thank you Jade for the quick and professional answers and help to me. People like Jade is support's jewelery!
Date of experience: February 6, 2019
I am fairly new to this website and am already considering never using it again. I have used the website a few times with success but have twice had problems with the freelancers I have hired off the website. This last one though just did it for me. I need some SEO work done on my website. Instead of opening a project for bidding, I looked around for a freelancers by checking their feedback. I finally decided on one and contacted them ( seoleader1). According to their feedback, everyone raves about how they got good work done and how easy it was to work with this freelancer. He accepted the project right away after agreeing on the terms. He then told me that I need to release a milestone (pay him) before he even starts the job because everybody else that he as worked for had always done it. I was hesitant but finally said fine and went ahead and did it. Little did I know that as soon as you release a milestone, the project is marked as completed. I was concerned but he reassured me that I can trust him to get the work done and his feedback is proof. He then asked me to leave him feedback, that after a project is completed, I only have 5 days to leave feedback, that if we left good feedback for each other, we both would benefit with good reviews on our accounts. That is when i really started getting concerned and said absolutely no way I would leave feedback. I asked when he would be done and he said it would take 3wks. Just before 3wks was up, I contacted the guy to ask how my project was going and he told me that everything was ok and on schedule. A few days after the three week deadline, I contacted him again, he didn't respond for a couple days until after I threatened to contact freelancer. To cut it short. I contacted freelancer to try and get a resolution and all they told me was that its my fault that I released the milestone and there was nothing they could do. Even with evidence that this guy is a scam. Not sure what I will do to get my refund, I guess I am out $80. Be aware of this freelancer if you use that freelancer.com ( seoleader1). Total scam.
Date of experience: October 6, 2013
Hello Morris, I can imagine how you've felt when you have not gotten any word from the freelancer you've hired; and I'd probably feel the same way as you did. My name is Marcus, I'm from Freelancer.com and I'm here to assist you. Send me an email to marcusc@freelancer.com along with your username and project ID so that I can conduct a thorough review of what has happened with your transaction with seoleader1. Thank you and I really hope to hear from you soon.
Josie G was very helpfull and Responsive. He is very co-operative And nice.
I can use live chat again.
Date of experience: October 9, 2018
It was nice getting the needed help from Rhian C., very helpful, and understanding, and also, very swift. Thanks.
Date of experience: January 21, 2020
Very quick, nice and smart! Love her! Kayla B. Is the best ever! She was replying very quick and answer/did what I asked her to do. +5 stars for her!
Date of experience: November 4, 2018
It was nice talking to the representative and I addressed all the questions which were asked during the intraction.
Date of experience: April 27, 2022
Kayla B. Assisted me with a prompt and timely response to my queries. Thank you Kayla and Freelancer team.
Date of experience: October 13, 2018
Kayla B. Was very helpful and understanding and she promised me that issue will be resolved. Thank you, Kayla!
Date of experience: December 29, 2018
Frieda was knowledgable and able to answer all my questions, and help me resolves payment issues. Appreciate his/her help.
Date of experience: June 17, 2019
Yes. Macall explained the notes regarding the program blue Verified badge really well.
I will take this program soon.
Date of experience: July 26, 2021
Kayla B. Is very accommodating and efficient. She helped me and gave me tips on getting started in here.
Date of experience: January 2, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi there Krish, Marcus of Freelancer.com here. I acknowledge the receipt of your email. Thank you for sending me one. I have just responded to your email for clarifications about the issue. Feel free to update it should you need further assistance. Thank you, Krish.