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Freelancer has a rating of 4.7 stars from 18,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
My experience with Jacinta was excellent. She answered my questions and educated me as well. Please keep her and people like her around.
Date of experience: December 10, 2021
Kyla B help me changed the feedback rating for freelance graphic designer. Also Kyla help me to find all payment history.
Thank you
Date of experience: March 19, 2018
The response and resolution was very quick. My membership was auto-renewed but support agent Bernida helped me to refund the membership plan fees.
Date of experience: March 16, 2018
Eula was great in helping me. She answered all my questions and gave me her time and focus. So, thanks very much Eula.
Date of experience: June 23, 2019
I had a problem with a project fee and an employer, they responded really quick, and Kayla B. Was very helpful and collaborator.
Date of experience: November 25, 2018
Kayla B. Was a super person and she understood which is my issue, and she helped me to resolve it. Thanks a lot!
Date of experience: August 1, 2018
It was a great experience overall, helpful and solved my problem. Fieda S. Was great and I really appreciate her help. Thank you!
Date of experience: August 7, 2018
I was contact with one support member name Charis Y. (Freelancer Support) & i am happy to chat with this person. Very Helpful.
Date of experience: May 12, 2022
Hello,
I've been working as a freelancer since 2011, and the first website I've used was VWorker (that was bought by Freelancer). VWorker was like 1000 times better. They would take care of their users by holding the money until the job was done, and if the freelancer delivered, and the employer was happy, the money was released.
But with Freelancer, that's another story. You don't have any kind of security that you will get paid for your job. I did a small project for 100$. Freelacer withdraw from my balance 25$, because I've accepted the project. I did the job, deliver it, but the employer did not paid me. In fact he just ignored me. I've tried to talk with someone from Freelancer, because I don't think it was normal for me to pay the acceptance fee, for a project I was not paid for. But nothing!
So bottom line is that I've PAID 254 do work for free!
Also, they have a habbit of withdrawing money from your paypal balance, and if you don't have money in your paypal balance, they will charge your credit card that is linked to your paypal accout, so you might want to cancel your Preapproved payments to Freelancer from your paypal account.
Later Edit: here is the username of the employer that scamed me: FoxScully
Date of experience: April 20, 2015
The customer care and service I received today was not only helpful and very useful but superb!
THANK YOU
Date of experience: February 18, 2019
Great Agent Very responsive and good communicator. Love To Freelancer and specially you Have a great day.
Date of experience: July 25, 2020
Hi,
I was working on a project at freelancer.com, i was awarded a project by an employer, i before accepting the project saw the employer's profile and each and everything on his account was verified not a single thing was not left unverified on his account, so what next i accepted the project after he created full milestone on the site, amount was $200, so i worked for 7 days on the project everything moved smoothly and then the employer closed the project and released the money to me. I withdrew the money from my account to bank account. I got my money in my hand. The problem started after 7 days after withdrawing the amount, when i logged in my account i was surprised to see my account as limited, wrote atleast 10 mails to support, three mail where replied with lame and stupid replies like we understand your problem etc etc, after that verification team asked docs for verification i gave and got verified for 4 days this verification continued, then today when i logged in and saw another surprise, my funds showed -$180 ( $20 was project fee that i was refunded, total project was of $200), on seeing dashboard i see that project got deleted, how does that matter if a completed project is deleted? How can a person with sense and brain charge money for the project that was deleted after it was completed and whose payment was completed. I am a serious and professional programmer, cannot accept this foolishness. If you people look at my problem it is a total scam website, even if the project is deleted for some problem in employer then freelancer.com should bear the charges because i accepted the project from a 100% verified employer, guys do not waste on this scam website, i faced many other issues on this website that i did not mention here, so i will say that freelancer will have to bear all the charges of any mistake of employer or site administrator.
Date of experience: April 15, 2015
He/She find and give me solution of my problem and concern.
Fast, Commutative and Responsive Support Agent.
Date of experience: December 30, 2018
I got instant solution for the issue. I was not able to upload images and communicate with the designer i have hired for my creative job.
Date of experience: March 23, 2022
Kyla was very nice to my question and did mail the employer on behalf of me about the issue.
I hope the employer will pay me
Date of experience: March 16, 2018
He was very helpfull and even my english not enough he understand what i am saying and help me for my refund deposit thanks for him
Date of experience: September 23, 2018
His help was really very help full for me. Hope by his help I can get my dream up. I will thanks him again and agian.
Date of experience: August 16, 2018
Hi, It was nice talking to Chelisa, She is very kind and soft spoken person to understand concerns and assist in best possible manner.
Date of experience: February 22, 2022
My verification bank got error an she help me good! And send me a links so resolve the problem, Só quit the girl. Tkss alot
Date of experience: September 11, 2018
He understand what i was asking and guided me and helped me to inform employer that i have make ready PGP key for their internal audit
Date of experience: May 5, 2019
At first I thought I was chatting with a bot lol (Base on some of my experiences) kudos to quick and prompt action on my concern.
Date of experience: November 1, 2018
Thanks for Erwin C.
I appritiate it that I could have get immidiate help reffering to current business with my project. I was given tips.
Date of experience: July 15, 2018
Had an issue with my freelancer account, I reached out on their support site and Josie G handled my issue Josie G. Was polite and professional.
Date of experience: March 29, 2019
I was pleased with the livechat functionality, was given an agent fairly quickly (Charlotte), and given proper feedback.
Date of experience: December 11, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Codrut. My name is Lara and I'm from Freelancer.com. I regret to learn about your experience with your previous employer. Let me help you and check this for you. Feel free to send me an email at larao@freelancer.com. Take care!