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Freelancer has a rating of 4.7 stars from 18,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Great customer service and help. The customer service team really helped alot to resolve all of my issues.
Date of experience: August 28, 2017
Jennifer M gave me a great supportand help me in all steps with great information she had.
Freelancer
Date of experience: October 21, 2019
Kayla B is an amazing person and very helpful. Thanks for the support and the refund. Nice chatting.
Date of experience: December 8, 2017
Kayla was very helpful on online chat and made an instant refund when I accidently made an overpayment
Date of experience: January 29, 2018
Excellent feedback, Kaie was very helpful and managed to assist without any delay and direct to the point
Date of experience: March 7, 2019
Kayla is outstanding, she deserve best from this company. She promptly solved my issue, Her understanding is brilliant.
Date of experience: February 15, 2018
Thank you for helping me with my problem,
Really apreciate for the fast response, advice, and solving problem
Date of experience: July 22, 2021
Kayla B was patient in explaining and providing information on the charges I incurred and she was polite
Date of experience: April 6, 2018
Assistant Japhet was really helpful! Thank you for solving the problem with the membership. The answers were quick.
Date of experience: August 19, 2020
Maine was very helpful, and efficient, she helped me in no time, good communication and compréhension, very satisfied
Date of experience: November 28, 2022
It is really hight quality, they have faster assistance. I recommended to everyone. It is useful website
Mason.
Date of experience: April 11, 2019
I was working on Vworker.com, and we never had any problem. They had Phone support, email support as well as group discussion support with client. Specially arbitration.
Now when freelancer.com acured vworker then we become in problem. We never worked on freelancer.com.
First thing we found that. They dont have phone support?
What the hell.
Ok. May be their support team is good. Oh dear, there are some Child with lollipop. They even dont read the text. They just copy and paste some text and thats it.
Oh forgot to mention about PROPER DEPARTMENT. I dont know what is that.
My account age is 5 year. Right now they are harassing me with residential address. I sent them several documents, even bank statement. And they still saying its not standard.
I really dont know what to say.
They eat my more than 7000 usd without notify me. They suddenly refund money without notify us. and when we asked for that money. They said to contact with buyer.
Hahah. If buyer get the work and refund the money as well then what is left dear?
Ok. Any buyer can ask for refund even work done. And they will limit your account for that.
And they will say to contact with buyer.
So, here what will happen actually? Buyer tell us that ok ok you no need to refund. Lol...
Of-course they want the fund. And what we have to do? We need to refund it to remove limitation? Great freelancer.
MATT BARRIE is a business man. He dont care about all this. He can sell the site to else for money. But here victim is US/WORKER/FREELANCER
And this is not far way that freelancer staff also going to switch their job soon, when they will become adult:)
There is no solution of this. So lets stop here.
Do something else. Do other marketing to get work. Make your own world.
All the best people.
Date of experience: August 14, 2014
I was really worry about a problem that i have with an employeer and i was able to solve all my doubts
Date of experience: August 27, 2017
They support fraud accounts to have keep the money of honest people.
My user name is satyamjavaphp and they stole my money
Date of experience: January 15, 2014
Hello Satyam, Marcus of Freelancer.com here. We do not allow transactions that are fraudulent in nature, this is the reason why the account of your employer has been closed. I have sent an email to you to further discuss this. Please refer to ticket ID: QBQ-673-83679. Feel free to update it to address your issues. Thanks.
I couldn't list my project because it kept getting rejected but Erwin C. Made it possible to list it. I'm very grateful.
Date of experience: November 5, 2018
Sandra was very knowledgable, helpful and patient. Excellent customer service! I was very impressed with her level of care. Thank you Sandra.
Date of experience: November 8, 2017
I had a problem and when I wrote Kayla B. - all my problems were solved.
I am very glad. Thank you Kayla!
Date of experience: December 27, 2017
I was charged for something I was not aware of and Jacinta U was able to help me resolve it. Thank you.
Date of experience: January 12, 2022
This was a good expercience, even though I didnt get my verification accepted yet, But I currently know the reason why it got declined.
Date of experience: March 23, 2021
I had very good time.
Thank for she's best service.
I want to talking with her whenever.
She is very good assitant.
Date of experience: June 16, 2019
Best support i have this year! Thanks for the fast and objectives solutions. Exellent job. No have any error, great, great, great!
Date of experience: March 24, 2018
Awesome support. Kayla B is a good and very fast he solve my problem immediately. Thanks Kayla B for your great support.
Date of experience: April 12, 2018
The support agent was so helpful in clearfy the issue and the reason of the problem which I asked about, thank you.
Date of experience: December 14, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Raihan, my name is Marcus and I'm from Freelancer.com. We greatly appreciate your feedback with regard to your experience. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. I would like to help you and make sure that each of your concerns are properly addressed. Send me an email at marcusc@freelancer.com and I'll take a look at your account to fix the issue. I hope to hear from you.