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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,841
Neutral
13
Negative
33
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,490)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mateenb
Pakistan
1 review
0 helpful votes
  • Send Message
January 30th, 2022
Verified purchase

Its was amazing to talk with Chalsea and she provide all answers to my questions.It was nice to have humble person to talk.

Service
Value
Shipping
Returns
Quality

Date of experience: January 30, 2022

Thumbnail of user sudiptas4
Bangladesh
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

Betty T. Was an excellent lady. She helped me. I love her. I will meet her one day. She was like an increadible and helping hand. I like her.

Date of experience: January 10, 2019

Thumbnail of user zsofiab
GB
1 review
0 helpful votes
  • Send Message
July 29th, 2018
Verified purchase

Kayla B. Was my agent and understood my problem at once. The issue was resolved immediately. The process was very quick and swift.

Date of experience: July 27, 2018

Thumbnail of user tharunt
India
1 review
0 helpful votes
  • Send Message
December 3rd, 2018
Verified purchase

Kayla B was very helpful and the provided feedback is very great and helpful i was about to get into a trap and then i was rescued

Date of experience: December 2, 2018

Thumbnail of user rohar1
Pakistan
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

I find freelancer team very co operative... I have a great experience from them I wish I am a part of this team... thanku freelancer

Date of experience: September 2, 2021

Thumbnail of user adsai
Canada
2 reviews
0 helpful votes
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January 22nd, 2021

It was a nice survey with good questions the question were intresting and fun the survey was nor too long nor too short

Date of experience: January 21, 2021

Thumbnail of user slobodand
BA
1 review
0 helpful votes
  • Send Message
August 15th, 2017
Verified purchase

Josie answered everything i asked and was accurate and fast with her responce. Was a pleasure to work with her.

Date of experience: August 14, 2017

Thumbnail of user vishals100
India
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

My amount was deducted from my account and I asked the support from the freelancer team and helped me for the same and recieved the refund.

Date of experience: June 23, 2021

Thumbnail of user mohammedf16
PS
1 review
0 helpful votes
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November 4th, 2018
Verified purchase

I contacted Kyla and she does all that I need, she is really great and gives all that you need in a very kind way.

Date of experience: November 4, 2018

Thumbnail of user tingo98
Philippines
1 review
0 helpful votes
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October 3rd, 2017
Verified purchase

Very very very helpful and easy to follow there instructions, great cusomer support thank you very much freelancer support team...

Date of experience: October 3, 2017

Thumbnail of user shivamk43
India
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Maine helped me in my concern of the issue. She exclated my TDS issue to the team and helped me a lot.

Date of experience: October 19, 2022

Thumbnail of user qamaru
Pakistan
1 review
1 helpful vote
  • Send Message
January 10th, 2018

Kayla B is a great assistant and she guides me in a proper way and she is very humble. It was a very nice chat.

Thanks
Kayla B.

Date of experience: January 9, 2018

Thumbnail of user rajr26
India
1 review
1 helpful vote
  • Send Message
January 9th, 2018
Verified purchase

Good support from the freelancer support, Antto was really good in addressing our concerns,

Keep up the good work guys

Date of experience: January 8, 2018

Thumbnail of user lilip2
Spain
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

The agent Rhian C., very objective agent, solved the problem quickly and bluntly, also very understanding and patient! Im glad!

Date of experience: September 14, 2019

Thumbnail of user ouailb
France
1 review
0 helpful votes
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January 23rd, 2018

A very professional and very helpfull, it made the whole process simple and easy, and the problem was solved smoothly

Date of experience: January 22, 2018

Thumbnail of user mohamedg19
Egypt
1 review
0 helpful votes
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February 25th, 2019
Verified purchase

I would like to thank Eula so much for help. Thank you
Nice work, really help me in the time, get me in the true way

Date of experience: February 25, 2019

Thumbnail of user ekaterinet1
Georgia
1 review
0 helpful votes
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September 21st, 2019
Verified purchase

Emeline L. Helped me and guided to solve my problem. Responded fast and was kind enough to understand my problem

Date of experience: September 21, 2019

Thumbnail of user asimr4
Pakistan
1 review
0 helpful votes
  • Send Message
May 11th, 2018

Thanks for such a nice support, i found the solution which i was finding. Once again thanx for the support.

Date of experience: May 9, 2018

Thumbnail of user ashitk1
Bangladesh
1 review
0 helpful votes
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July 1st, 2018
Verified purchase

Named Frieda his help is very smart. Very easily understand what i want... it is very smart also understand mentaliy of client.

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2018

Thumbnail of user jacintas1
New Zealand
1 review
0 helpful votes
  • Send Message
August 1st, 2018
Verified purchase

Freida was very helpful and went above and beyond what I was expecting. I am very appreciative of the service I received

Date of experience: August 1, 2018

Thumbnail of user snehlatad
India
1 review
0 helpful votes
  • Send Message
August 7th, 2019
Verified purchase

Marcall help me lot for preferred freelancer profile and describe each and everything well. Thanks for help

Date of experience: August 7, 2019

Thumbnail of user markt828
Maryland
1 review
0 helpful votes
  • Send Message
July 27th, 2020
Verified purchase

Wonderful support from Jucinta. Very patient in assisting in my situation. Very impressed with Freelancers customer support.

Date of experience: July 27, 2020

Thumbnail of user tonya471
Australia
1 review
0 helpful votes
  • Send Message
November 22nd, 2017

Exellent assistance, and very prompt response and a pleasure to deal with. Very happy with the service!

Date of experience: November 22, 2017

Thumbnail of user ranganathanv2
India
1 review
0 helpful votes
  • Send Message
November 14th, 2021

Macall was kind and patient to my questions. He understood and answered my queries politely and patiently.

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2021

Thumbnail of user mdtousikh
Bangladesh
1 review
0 helpful votes
  • Send Message
July 23rd, 2021
Verified purchase

I appreciate his assistance. He is responding very first. Again he is very very helpful.
I don't forget his help. Thank you very much Macall C.!

Date of experience: July 23, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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