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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,841
Neutral
13
Negative
33
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,490)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user muhammadtalhas
Pakistan
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

Freelancer staff is a very professional and thery listen my issues carefully. There staff is very helpful.

Date of experience: December 19, 2021

Thumbnail of user shehrozikrams
Pakistan
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Helped me they are super people and they understand you and cooperate with you! Thanks alot freelancer.com

Date of experience: September 2, 2021

Thumbnail of user carlose170
Ecuador
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

Macall was who attend my requirements and he was very very cordial and attentive during the process.

Date of experience: September 14, 2021

Thumbnail of user ganapathyramanv
India
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

Chelsea was very accommodative in scheduling the call and made the entire process very easy and comfortable

Date of experience: September 15, 2021

Thumbnail of user virginiac36
Mexico
1 review
0 helpful votes
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August 9th, 2017
Verified purchase

Jossie was very patient and explained everything very clearly to me. I liked how I was attended and I'm very satisfied.

Date of experience: August 9, 2017

Thumbnail of user jaharas
Bangladesh
1 review
0 helpful votes
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September 18th, 2017
Verified purchase

It is very very helpful. I'm so much happy to get my fund. It is terribley helpful. I'm so glad. Thanks to all of you.

Date of experience: September 18, 2017

Thumbnail of user keredk
South Africa
1 review
0 helpful votes
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August 18th, 2019
Verified purchase

Janika was very helpful with my request and answered all my questions, thank you.
She was also knowledgeable and answered my questions accurately.

Date of experience: August 18, 2019

Thumbnail of user ahwaig
Indonesia
1 review
0 helpful votes
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January 23rd, 2018
Verified purchase

Everything was clearly explained and my problem was solved within 10mins.

The assistant was quick to help and understands my problem.

Date of experience: January 22, 2018

Thumbnail of user liewp
Malaysia
1 review
0 helpful votes
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January 24th, 2018

Kayla B is very good in service. She is very patient and all of my demand she does. She is very good. Great helping

Date of experience: January 23, 2018

Thumbnail of user and14
Bangladesh
1 review
0 helpful votes
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December 25th, 2018
Verified purchase

I'm so so so happy to communicate with Kayla. B. Kayla is so friendly. If possible, I want to chat with Kayla next time

Date of experience: December 22, 2018

Thumbnail of user kumarv15
India
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I had issue with the account upgradation without consent but with proper discussion i was helped and i discontinued the account.

Date of experience: March 15, 2022

Thumbnail of user thain6
Connecticut
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Kayla B. Was very helpful in helping me with the problem that i have with the project that i created.

Date of experience: July 12, 2018

Thumbnail of user jures14
Slovenia
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

The lady was very professional and kind, the questions were on spot and withing the scope of the projects.

Date of experience: July 31, 2022

Thumbnail of user sabinaa20
Pakistan
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

It was a great experience to communicate with chalsea... she was very friendly and professional and easy to communicate

Date of experience: February 9, 2022

Thumbnail of user ashutoshk21
Singapore
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

Macall was very helpful. She laid the requirements and benefits properly and made the process very smooth and quick.

Date of experience: December 16, 2021

Thumbnail of user ibtisama4
Sweden
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

I wanted a refund because I did not know I had to cancel my subscribtion. I got the help I needed and got a refund.

Date of experience: March 8, 2022

Thumbnail of user tomasm55
Portugal
1 review
0 helpful votes
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August 2nd, 2017
Verified purchase

Great work and very nice person working with Kayla B very nice and very kind to help me with my problems

Date of experience: August 2, 2017

Thumbnail of user syedwaseema
Pakistan
1 review
0 helpful votes
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February 5th, 2019
Verified purchase

Thank you... Helpfull and fast reply also... Better service for any freelancer for any help... Again thank you to freelancer help team.

Date of experience: February 4, 2019

Thumbnail of user dorcasg3
Nigeria
1 review
0 helpful votes
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July 5th, 2020

I needed the assistance of the support center and Elizer gave me the necessary support, put me through and solved the problem!

Date of experience: July 5, 2020

Thumbnail of user muhammadz11
Pakistan
1 review
1 helpful vote
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October 17th, 2017
Verified purchase

Jeanett is very professional and he handle my queries very well and overall very good experience well done!

Date of experience: October 17, 2017

Thumbnail of user kalama2
Bangladesh
1 review
0 helpful votes
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February 12th, 2018
Verified purchase

Good relations. Support team always support me, his name " Kayla B ". A lot of thanks Kayla B and support team.

Date of experience: February 12, 2018

Thumbnail of user rafiquli4
Bangladesh
1 review
0 helpful votes
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March 6th, 2019
Verified purchase

I really honored to have cool support from Freelancer.Com by Jade D. Thanks, Jade D.
Thanks for your support.

Date of experience: March 6, 2019

Thumbnail of user rctd
India
1 review
4 helpful votes
  • Send Message
August 25th, 2016

I Start a Project with melancee with both side agreement to migrate a magnto site over Shopify, I spent a day to work and send melancee update at same day after that i see melancee mark job a Incomplete and reason are very funny /not kept his promise, asking for design from me when he agreed at begging to do it him self/ melancee give me referece site to follow the design, Then melancee send me message that client need new banner he dont like banner he have on Magento site. I ask melancee to send me new banner for shopify site. I try to connect with melancee, and they are not answering my phone my messages etc, so after so many try to call i realize that they are Bloody Scamer BC..., I realize that melancee is one of my competitors and they only come to my profile to give negative feedback and descrease my reputation. So my advice to all freelancer please away from this unprofessional company melancee Big BIG BIG SCAM.

Project url:- https://www.freelancer.com/projects/shopify-site/Website-from-scratch/

Date of experience: August 25, 2016

Thumbnail of user williannyp
VE
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

Macall's attention was very good, he was very patient and paid attention to my questions. He explained everything very well.

Date of experience: November 19, 2021

Thumbnail of user ismailt11
Turkey
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

It was very helpful

Nice language

I am satisfied

Kind

Polite

Well-performingit was very helpful

Nice language

I am satisfied

Kind

Polite

Well-performing

Date of experience: August 9, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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