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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Philippines
1 review
0 helpful votes
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Identity Verification Update by Danette O.
June 25, 2024

I know that I already sent a ticket regarding this issue of mine, but Danette still made sure that she/he accomodate my need of urgency. She/he helped me to update my Identity verification process. Danette also give me a positive and professional reponses, and would definetly want to work with her in the future if any issues arises.

To Danette, Thank you so much!

Date of experience: June 15, 2024
India
1 review
0 helpful votes
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Very Good Support
July 11, 2024

The support team provided outstanding assistance. They were responsive, and knowledgeable, and addressed all my concerns promptly. Highly recommended for anyone seeking top-notch customer support.

Date of experience: July 1, 2024
GB
1 review
0 helpful votes
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Great help.
July 11, 2024

Identified the problem within minutes of raising it and provided clear instructions and relevant link to resolve - which is all was in under 10 minutes.

Date of experience: July 1, 2024
Colombia
1 review
0 helpful votes
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Excelente atención
December 23, 2024

La atención de la asesora fue muy buena, me ayudó en la que necesitaba.

Date of experience: December 13, 2024
Pakistan
1 review
0 helpful votes
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Preferred freelance program
September 20, 2024

I had a wonderful chat with Jonny. He explained the approval and removal criteria for this program very clearly.

Date of experience: September 9, 2024
Colombia
1 review
0 helpful votes
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Excellente service
September 16, 2024

The person who assisted me was very kind and confident (Danette O.). They managed to resolve all my doubts and fix the issue."

Date of experience: September 6, 2024
Indonesia
1 review
0 helpful votes
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Reactive account
August 4, 2024

Roscoe O. Was so kind and helped me with the patient, even though I replied late he still responded to me well.

Date of experience: July 25, 2024
Pakistan
1 review
0 helpful votes
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My experience with the freelancer support system has been frustrating. Clients hold significant importance, but when freelancers encounter issues, informing support staff often doesn't resolve them. If a client complains, the freelancer's account can get frozen without explanation or a chance to be heard, and the ID gets deactivated. Despite sending numerous emails, responses are inadequate, and tickets are continuously generated without proper resolution. There should be changes to ensure fair treatment and effective communication for freelancers.

Date of experience: May 22, 2024
Italy
1 review
0 helpful votes
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Super kind
August 17, 2024

Russel V was super kind and knowledgeable. He was nice and a pleasure to talk to through our whole conversation.

Date of experience: August 7, 2024
Ohio
1 review
0 helpful votes
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Customer support
August 18, 2024

Magenta S. Was helpful during our chat. The problem wasn't exactly resolved just yet, but Magenta was very friendly and efficient.

Date of experience: August 8, 2024
Turkey
1 review
0 helpful votes
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Interview Review
August 5, 2024

Everything went smoothly and clear, Jonny was so helpful and provided all necessary information regarding the rising star program

Date of experience: July 26, 2024
Philippines
1 review
0 helpful votes
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Helpful, relevant and nice.
June 14, 2024

I asked for live chat support. Ms. Darra R. (Freelancer Support)
General Support: I inquire about some questions that the chatbot cannot clarify or that are not on it's list. It was a nice experience with her.

Date of experience: June 4, 2024
Viet Nam
1 review
0 helpful votes
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Prompt support from a friendly staff
June 15, 2024

I had applied for Freelancer's 'Verified by' service for which Russell V assisted me. He proactively shared all the requirements of the call and also supported me with the call. He also answered my questions patiently.

Date of experience: June 5, 2024
Algeria
1 review
1 helpful vote
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Problem getting job
August 27, 2024

I'm designer with 10 years experience. It was very hard for me to find a job. All jobs that interest me get over 50 proposals from better rated designers with low price, which means 0 chance for me to get the job. I also need to write a long paragraph with over 100 words to place a bid, I know it is important for customer to read it, but I'm not good at writing a long paragraph about my self.
I cannot afford to spend a long time on it. Since I already have a full time job. I wanted to use this platform to get a job quickly for weekends, so I tried the free month trial, but it takes too much time, and 0 chance to get job, because there are so many designers and few jobs.
Other than that the positif point is that the platform is easy to use.The search commande is very helpful to find a suitable job.
I also enjoyed the customer service, the lady was very nice to me and very understanding, she helped me get refunded because I didn't give my consent to upgrade membership plus After the free trial.

Date of experience: August 17, 2024
Germany
1 review
0 helpful votes
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Verify call with Russell V.
July 21, 2024

Very nice experience. Questions were detailed and about programming and debugging and that shows that this program is really making sure that the freelancers are genuine.

Date of experience: July 11, 2024
Denmark
1 review
0 helpful votes
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The support is very friendly and fast
August 8, 2024

My review only refers to the chat with "Criselda" from Freelancer Support. The help came immediately and quickly. Very good

Date of experience: July 29, 2024
Japan
1 review
0 helpful votes
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Just Starting Out
June 8, 2024

I've been on Freelancer for about a week now and have yet to get a contract, but it seems like it'll work well out once I get going. There are a lot of jobs posted all the time so there's no shortage of work. There's also no shortage of workers so competition is pretty high. The cost of starting out on Freelancer seems pretty high. Verification is a premium cost that isn't easy to get but seems necessary to get jobs. We'll see how it goes but I'm optimistic.

Date of experience: May 29, 2024
India
1 review
0 helpful votes
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Best experience with freelancer.com
June 14, 2024

I am full depends on this platforms, It's very useful for earn money.

Mr. Jonny helping me for join preferred freelancer program again and all other recruiters team and other all support team members is good and supporting.

Date of experience: June 4, 2024
India
1 review
0 helpful votes
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Withdrawal
October 8, 2024

Very nicely managed and good experience, with agent

Date of experience: September 28, 2024
Kuwait
1 review
0 helpful votes
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Freelancer verified is good to have
September 9, 2024

My verification process was seamless, and Russell V. did a good job while interviewing me, he was very corporative.

Date of experience: August 30, 2024