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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Kuwait
1 review
0 helpful votes
Follow MD Junead A.
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Freelancer verified is good to have
September 9, 2024

My verification process was seamless, and Russell V. did a good job while interviewing me, he was very corporative.

Date of experience: August 30, 2024
Serbia
1 review
0 helpful votes
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Efficient and professional
June 6, 2024

It is a very good experience when you get to discuss a professional issue, with professional people!

Jethro gave me impression efficient and professional person, fast in communication, providing additional information when needed and supported

The staff has also convicting abilities, supported by arguments, which is very important also!

Everything gets done efficiently, with the right people!

I thank you for your professional *******@JethroVerified

Date of experience: May 27, 2024
DO
1 review
0 helpful votes
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My freelance work
May 12, 2024

I have been freelancing full time for the past 4 years. I've tried doing it on different platforms. But I think freelancer.com is by far the best platform. If you are a good specialist, honest and responsible - you will always have an interesting and well-paid job here.

Date of experience: May 2, 2024
GB
1 review
0 helpful votes
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Punctual and Efficient
September 5, 2024

Jonny was well-mannered and on time for our discussion. His responses were fast and the process clearly explained.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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Preferred Freelancer Interview
September 7, 2024

Thanks to Russell V.
Asked very good questions during the interview on the topic of Machine Learning.

Date of experience: August 28, 2024
Germany
1 review
0 helpful votes
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ID Verification
May 26, 2024

ID verification was not easy. After I supplied the documents and payed the verification fee, the green badge for "identity verified" appeared on my account. However, I was still prohibited from bidding on certain projects and from writing comments. Russel, the Freelancer stuff employee assigned to my ID verification, ignored my messages for a couple days. I had to contact the support and complain, only then Russel responded and the ID verification video call could take place. My ID seems to be fully verified now.

Date of experience: May 16, 2024
GB
1 review
0 helpful votes
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Great Support from Freelancer
June 11, 2024

I had an issue with login and another about payments and release of funds. Darra was extremely helpful in answering my concerns and put my mind at ease that I can set milestone payments and make payment when I am fully satisfied.

Date of experience: June 1, 2024
India
1 review
0 helpful votes
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Very wonderful experience.
August 8, 2024

Criselda R. Really helped me with my concerns and fixed them quickly.
And this live support feature is awesome.

Date of experience: July 28, 2024
Bangladesh
1 review
0 helpful votes
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This is my own porject
June 27, 2024

Hello, I am songitkumar10, I am a professional graphic designer, I have a creative team. I am comfortable in photo editing, social media post and cover design, business card design, flyer design also logo design. I and my team are Adobe Photoshop and Adobe Illustrator experts

Date of experience: June 17, 2024
India
1 review
0 helpful votes
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Glad and great to talk with Russell V.
October 7, 2024

Good experience and yes supporting us with everything for our business.

Date of experience: September 27, 2024
Bangladesh
1 review
0 helpful votes
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Very helpful
October 6, 2024

I'm extremely satisfied with his service and would highly rate his performance.

Date of experience: September 26, 2024
KR
1 review
0 helpful votes
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Account deletion query
July 3, 2024

Requested whether it was necessary to remove a duplicate account/profile which resulted in emails and notifications going to two email addresses. The issue was resolved fairly quickly.

Date of experience: June 23, 2024
North Carolina
1 review
2 helpful votes
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The complexities of the Freelancer platform are extreme. I used the platform for several projects and wasted much time figuring out how to pay my virtual assistants and provide feedback on their work. The Freelancer programmers have a very different understanding of intuitive than I possess. I never did find a means to contact customer service for support. Also, the fees to pay virtual assistants are quite expensive. There are numerous other payment platforms. I've happily taken my virtual assistant contracting elsewhere.

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Date of experience: July 13, 2023
Massachusetts
1 review
0 helpful votes
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Support related to getting a recruiter
June 8, 2024

I reached out to support as I received an email offering an upgrade with access to a recruiter. In less than an hour I applied, and it was sold out. I'm new to this platform and this was confusing to me. The support person I worked with investigated it and eventually offered to escalate my issue.

Date of experience: May 29, 2024
India
1 review
0 helpful votes
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Very nicely done
May 11, 2024

It was a great experience talking to Russel. He is very well spoken and patient person. He was kind enough to let me reload the chat as we had lost voice from my end. I look forward to have a long and mutually beneficial relationship with freelancer.com.

Date of experience: May 1, 2024
Pakistan
1 review
0 helpful votes
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Review on Verification Process
October 6, 2024

It was great talking to Russell V. The process was good.

Date of experience: September 26, 2024
Egypt
1 review
0 helpful votes
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Perfect
September 15, 2024

The agent is perfect and respectable, my problem was fixed under five minutes, thanks to freelancer.com and to the agent magenta

Date of experience: September 5, 2024
India
1 review
0 helpful votes
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Thanks for the support magenta s
October 6, 2024

Very good, Magenta s helped me to resolve my issue, thank you for that

Date of experience: September 26, 2024
Australia
1 review
0 helpful votes
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Great Customer Service
May 7, 2024

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Date of experience: April 25, 2024
Nigeria
1 review
0 helpful votes
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Excellent communication
October 5, 2024

Excellent communication with freelancer we had a clear and understandable communication

Date of experience: September 25, 2024