Freelancer has a rating of 4.7 stars from 18,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
The person( Kayla B) i was talking to understood my problem right away and gave me a solution in just minutes.
Date of experience: February 1, 2018
Both my support queries were dealt with efficiently and friendlily by Jessica B. She was happy to help
Date of experience: March 5, 2019
I get support from Kayla B.
She was very kind and no delay at all, helped me with my account membership plan.
Date of experience: March 1, 2018
Great experience, had a chat with Charlotte B. And she has done what is needed to ammend my mistake.
Date of experience: February 28, 2018
Kayla was extremely helpful and knowledgeable - helped to resolve my issues quickly. Excellent customer service!
Date of experience: February 26, 2018
Excellent support by Antoinette B. Thoroughly helped me. Resolved my issue. Very proffessional and courteous.
Date of experience: February 22, 2018
Barry quickly understood my problem and waled me though the steps to fix it.
Very profession support.
Date of experience: February 20, 2018
Kayla B was a great help for me and she wrote super fast an email to the employer who doesn't respond anymore. Thank you again!
Date of experience: February 20, 2018
Adeline C, helped me out from that weird trouble. Thank you so much. I am fully satisfied, and happy with your support. Cheers Up.
Date of experience: November 25, 2019
Anastacia D. Was very helpful with the situation I presented. It's nice to have this support team on our side
Date of experience: June 12, 2019
Quick, nice and hopefully resolved in 48h... Needing information when no answers from holder contest,
Date of experience: October 1, 2020
My problem was solved in no time by Kayla B. Great experience. Freelancer should employ more staff members like her.
Date of experience: March 7, 2018
Agent Kayla B. Has been very helpful in helping me to resolve my issue. I thank her for providing such a good support.
Date of experience: March 2, 2018
Reasonably fast service. The support person Kayla B was willing to help and answered all my questions promptly.
Date of experience: March 13, 2018
'Kayla B' assisted me really efficiently. I am very happy to see such a cooperative customer service representative.
Date of experience: March 8, 2018
Google of Freelancer support. Had solution for all the problem. If she doesnot get promotion. I riot :). ...
Date of experience: April 5, 2018
I am very pleazsed, the agent answered all my questions and gave me help regarding a verbal abuse issue.
Date of experience: March 31, 2018
Anastadia D. Was quick to solve my problem and briefly explained why it happened. Highly recommended
Date of experience: June 16, 2019
Macall C. Explained about "Verified freelancer Program" in a nice way.
I appreciate the effort.
Regards.
Date of experience: July 26, 2021
Very nice customer support experience with Kayla B. She answered quickly to all my questions. Thanks
Date of experience: April 24, 2018
Kayla B. Gave well support to me and milestone related issue was fixed at the moment right now without no doubt.
Date of experience: April 23, 2018
Kayla B. Assisted in a fast and helpful fashion. I was satisfied with Freelancer.com support overall.
Date of experience: April 18, 2018
I can get solution and advice for my matter withing five second. Really wonderful service. No time wasting.
Date of experience: April 25, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).