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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,841
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,488)

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Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user thangap2
India
1 review
0 helpful votes
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March 19th, 2019
Verified purchase

Frieda S solved my issue in minutes i really appreciate the efoort and time he/she took Thanks a lot

Date of experience: March 19, 2019

Thumbnail of user aviralk
India
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

Kayla provided immediate support of the issue I had with their desktop app and escalated it quickly.

Date of experience: November 10, 2018

Thumbnail of user amandak140
Malaysia
1 review
0 helpful votes
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June 6th, 2018
Verified purchase

Faced few payment issues from unresponsive employer, Kayla B. Helped to send out email and provide me solutions.

Date of experience: June 6, 2018

Thumbnail of user navneetd1
India
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Freida was amazing. Extremely polite and helpful. Helped me resolve several issues in a short period of time. I thank her.

Date of experience: January 4, 2019

Thumbnail of user romano7
Australia
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Great service from Eric S, helped resolve my issue quickly and painlessly. I couldn't have asked for a smoother experience.

Date of experience: January 2, 2019

Thumbnail of user leannem53
GB
1 review
0 helpful votes
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January 9th, 2019
Verified purchase

Chatted with Kayla B from freelancer who was very helpful and resolved my issue immediately. Great service.

Date of experience: January 8, 2019

Thumbnail of user parbinds
India
1 review
0 helpful votes
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June 17th, 2018

Support team is quick and responsible. I would recommend to contact immediately for the issue. Thank You. Parbind

Date of experience: June 16, 2018

Thumbnail of user venkatg8
Georgia
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I had over all a good experience with Mohammad! He was patient and courteous. Delivers the project on tjmw

Date of experience: April 29, 2022

Thumbnail of user kaylad35
India
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Kayla helped me out regarding freelancer invoices issue that i facing. She was very professional and had well versed communication skills.

Date of experience: July 12, 2018

Thumbnail of user dahliac1
Philippines
1 review
0 helpful votes
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July 10th, 2018
Verified purchase

Kayla was very quick in assisting and resolving my concern. Good customer chat support representative.

Date of experience: July 9, 2018

Thumbnail of user ahmedb44
Saudi Arabia
1 review
0 helpful votes
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July 10th, 2018
Verified purchase

Great support. Helpfull and patient
Thanks josie

One hundred characters is too much I dont haVe time

Date of experience: July 9, 2018

Thumbnail of user romnickr
Philippines
1 review
0 helpful votes
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July 4th, 2018
Verified purchase

Kayla was great :) Answered my question in a straightforward sense. Nice experience. Keep up the good work

Date of experience: July 3, 2018

Thumbnail of user rc185
South Carolina
1 review
2 helpful votes
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July 16th, 2018
Verified purchase

It was a professional and helpful experience tha Kayla B. Provided. Need to get more from my bankers.

God. Bless!

Date of experience: July 13, 2018

Thumbnail of user slobodand2
Serbia
1 review
1 helpful vote
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July 2nd, 2018
Verified purchase

Working with Kayla B. Was super easy and enjoyable. She gave me very quickly all the information I needed. Thank You

Date of experience: July 2, 2018

Thumbnail of user ahmede94
Egypt
1 review
0 helpful votes
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August 18th, 2020
Verified purchase

It was really a seamless experience with Macall, this is highly appreciated.

Thank you so much for that :)

Date of experience: August 18, 2020

Thumbnail of user jonathanp100
Switzerland
1 review
0 helpful votes
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July 25th, 2018
Verified purchase

Plaisent, fast and not complicated at all... If only everything was as easy... Thanks a lot from Switzerland!

Date of experience: July 25, 2018

Thumbnail of user donaldc188
Indiana
1 review
0 helpful votes
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July 23rd, 2018
Verified purchase

I would like to inform you of a good rep. Freida S. She is an excellent agent.

Thanks
Donald L. Crum

Date of experience: July 23, 2018

Thumbnail of user ihors4
Ukraine
1 review
0 helpful votes
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July 24th, 2018
Verified purchase

Kayla B. Helped me with solving my problem. Please pay attention to this, more such specialists. Thank her again

Date of experience: July 24, 2018

Thumbnail of user danieled9
Bulgaria
1 review
0 helpful votes
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July 17th, 2018
Verified purchase

Kayla B was very friendly and professional at the same time! I would recommend her to everyone using Freelancer! 10/10

Date of experience: July 16, 2018

Thumbnail of user simrank47
India
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

MaCall guide us everything about the services in very detailed and transparent way. 100% satisfied with results.

Date of experience: February 7, 2022

Thumbnail of user kareemk14
Egypt
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

Very good it was a simple question about changing from Facebook login to email and password credintais

Date of experience: August 11, 2021

Thumbnail of user jordir17
France
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Chelsey is easy to talk with and very communicative. Highly recommended as reviewer for the verification process

Date of experience: November 23, 2022

Thumbnail of user marshalls40
India
1 review
0 helpful votes
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July 17th, 2018
Verified purchase

Had a great experience with the support provided by Kayla B. My issue got treated perfectly. I feel at ease now. Hope to chat again.

Date of experience: July 16, 2018

Thumbnail of user stacias3
Viet Nam
1 review
0 helpful votes
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August 13th, 2018
Verified purchase

Great, quick and efficient response time from Kayla B. At Freelancer. She helped guide me in the right direction for cancelling a project.

Date of experience: August 13, 2018

Thumbnail of user doloresr19
Argentina
1 review
0 helpful votes
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August 18th, 2018
Verified purchase

Thanks Kayla B for your support on cancelling my membership.
You've been very kind and helpful.

Xxx

Date of experience: August 16, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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