Freelancer

The customer agent Jade D handled all my request perfectly, I was cleared of all my doubts that has been disturbing my mind.

Hello Ashton D was a nice guy who cares about my issuee aeven though it didn't solve my problem, it was going to help me

I've been the CEO of two small advertising agencies, VP of marketing for a contracting firm that made me personally responsible for $millions in contracts; and a well established radio talk show host. In over 40 years I HAVE NEVER HAD A WORSE EXPERIENCE THAN THAT INFLICTED ON OUR FIRM BY FREELANCER.com.

At first I was pleased because of the quality of the work by the artist selected for our project. Then the unauthorized charges started hitting our account.

I notified PayPal, they are very legitimate, and they worked with us to get at least a partial refund. There were over $900 in unauthorized charges when I filed a dispute. The minute the dispute was filed our account with Freelancer was "limited." That led to a cut off in communication with the artist. The project (which was time sensitive) ground to a halt.

The damage is done. We will never be able to complete the project by the Christmas season. And we LOVED THE ARTIST's WORK. We may have lost $thousands, and in good conscience we will honor our commitment to that artist which will cost even more; but the least we can do is warn you that our experience was horrendous! It's a bloody shame; because if they had dealt ethically we would have continued working with them for years.

Oh yes, don't pay any attention to the "good reviews" that appear below. I can't prove it but I suspect that they were written by the creeps who are running this scam (my opinion) or by some hack flack, paid to polish up the image they have destroyed by their actions.

By the way, I gave Freelancer a One Star rating only because Sitejabber doesn't have 1/4 of one star options,

Hi,

Client had hired me for a project worth of $1100. Domain was part of the project and I purchased Domain from my money and completed the Project. Client was very happy with my work and gave me 5 Star rating with one the best Feedback.

The next morning, when I logged in to Freelancer.com, I was literally shocked to see around -ve $1300. Then I contacted Support team to know whether the negative balance is showing by mistake and this is the support I got from Customer Support Team.

1. Support Team said Employer Violated Terms & Conditions, so the milestone was reversed.
2. Support Team agreed that Tier 2 Team was aware that project Violated Terms & Conditions
3. They never returned the project Fee of $55
4. They did Currency Conversion twice and scammed Close to another $100 USD.
5. When I demanded for the Payment, they disconnected chat and Limited my Account
6. After few hours they sent Apology email stating, that the Chat was Disconnected from Support Team purposely
7. Next time when I again Contacted Support Team, they Closed my account.

I would never ever trust these International Fraud/ Scam Marketplace Freelancer.com

The world's largest scamming and harassing marketplace where anyone and everyone can get literally scammed and harassed for anything and everything even before you can think of quitting. Post your project for free and get literally scammed and harassed by Freelancer.com Team

NOTE: I don't want assistance from your Fraud Freelancer.com team anymore. We've started Campaign and we will make sure we approach each and every country govt and law agencies, post and share about your Frauds, Scams and Harassment on Media, Social Media not limited to, just to make sure, than no more people will get scammed by your Fraud Freelancer.com Moreover we will not stop this until we get our hard earned money with our claims. Enjoy

Freelancer blocked my account for identification verification, upon contatcing them via resolution center, they advise me to contact my employer Lual to solve the problem,
I did contact lual and we reach an agreement i then inform freelancer about that via resolution center.
But they ask me to tell the employer to send them an emial or update the tickect to inform them that the probelm have been resolve,
Upon informing the employer about that, he ask me to send an email to freelancer support and cc him to inform them that we have reach an agreement
I then went to freelancer resolution center to ask them if i could send and email and cc the employer they refuse they still insit that the emplyer himself should send them either an email or update the tickect.
I have inform the employer about that and he has been ignoring my email
I have a lot of project in progress and now i am unable to communicate with my client because of the fact that my account have been limited, that is really unfair, i want freelance to contact employer immedialty because i cant keep on waiting, i have project in progress with overdue deadline because of this.
Can freelancer do something urgently about this? I cant wait until when the employer feel like sending the email this is unfair to me and my other client waiting for deliverable

Very good experience with Javier A, he is a very patient person who understands the requirement and gave you a proper response, Thank you so much

The site does not allow refund option, talking with Barry he processed my refund straight away, he was friendly and great to chat with, Thanks Barry

It was an amazing experience ever, My issue was resolved very smoothly and professionally by Marina B, I thank her for her great assistance.

*Update 25th October 2017
They have issued a refund. I can't retract this review though because this is the 2nd time support has told me they couldn't refund and it's taken a bad review or taking that extra step to receive money back.

Thanks to the member of staff who has taken care of this for me though.

*Update: October 24th 2017
Recently advised that the fee refund was a "one-time" deal. So this company's policies are truly broken and preying on the necessity for freelancers to seek employment and making it more or less a gamble. I did everything in my power to ensure my client was happy before being awarded the job, and once awarded and I accepted it, my fee was deducted and the client shortly after cancelled leaving me with lost time and earnings.

This is a serious issue, no money should be taken until funding is secured from the client. I not see that any real service being truly rendered.

**update: October 24th 2017
Yet again was awarded a job after providing a very time extensive demo for the prospective client. They approved the demo and asked me to extend it. I was awarded job. Charged fee. I delivered the updated work as scheduled and they immediately cancelled job with no explanation leaving me out of time and pocket. I'm hoping someone from the Freelance team and address this updated review.

**Update September 2017
After addressing this issue through TrustPilot, I was able to contact Freelancer again and am now in the process of obtaining a refund. I shall leave this review on here as initially I was told this was not possible, but I do want to extend my thanks to the team member who dealt with this since my post on here!

2016
I used Freelancer for approximately a year or so. I was awarded one job on it when I initially started out which kept me using it.

I was awarded a job for $1000. Freelancer immediately took $50 fee from me as the contractor and the client was not to be heard of again.

Freelancer does not vet nor require client details, nor request funding of a project prior to taking their fees from the contractors, meaning you can lose out big time.

You will not be reimbursed as per their terms.

This company is a sham.

I left the following review of Freelancer's support team after they failed to address my issues.

READ THIS AND LEARN SOMETHING FOR ONCE:

This "support" ticket was filed because a contest holder assigned a random 2.5 stars to my entry following the contest handover. He told me he did it just to release the money and didn't actually look at my work. I presented undeniable proof of this in the form of pictures to Freelancer "Support" and asked to have the rating removed since it lowered my overall score and hurt my chances of finding future work.

They didn't. Kept saying "we strive to uphold the integrity of the review system." They needed the contest holder's permission but he never replied to my messages. I kept at it for days and still nothing. Freelancer sent him messages but he didn't reply to them either. I asked if I could change his score and was told "If it's from negative to positive, yes. But if not, we also need a confirmation."

So to change my score I need HIS confirmation. And to change his score I need HIS confirmation.

I asked if I could lodge a dispute and was told: "A contest dispute can only be lodged by the contest holder."

So basically, the employer has ALL the power, and the freelancer has none. That's how Freelancer treats its own people.

A few weeks before that I was ripped off by a con-artist who took my work and ran without paying me. His profile was an exact copy of someone else on Freelancer but he was still payment, profile and email verified. I didn't get my money because YOUR verification systems failed.

These and many prior experiences have made something very clear: Freelancer throws 100% of its support behind the employers and none behind its freelancers. And I'm NOT the only one who feels this way. Just Google "Freelancer.com reviews" and you'll see the scathing rebukes and horror stories.

It's not a good sign when the word SCAM is repeated throughout. And as for the reviews that say Best site ever or Dream come true. Seriously, who are you fooling?

Keep this up and eventually your social media black-eye will turn away both clients and freelancers.

It's already done that to me. Since my bad experiences, I've been using Freelancer less and less and eventually plan on stopping altogether and opening up accounts with Upwork or Guru.

So to sum up: thanks for nothing. All I asked was to have ONE bad review removed and presented incontrovertible proof as to why. But I received nothing but excuses. Every time I turn to you guys I feel cheated on top of being deceived.

Your support staff is slow, ineffective, hugely incompetent, and reply with generic talking points. I'm giving this survey 1 star to voice my dissatisfaction at your massive ineptitude, and I'm sure I won't be the only one.

As for the 1 star out of 7 that I gave. To quote one of your own talking points: "We apologize but we strive to uphold the integrity of the review system."

Was very thoughful about my problem and tried to help me for solving it. So kind and nice.
Very satishfied

The operator Stepanie M. Has taken care of my problem and solved it.

Now I know how the certification tests work.

THANKS VERY MUCH!

Had a greate and informative experience with your agent. He/she guide me and resolve the Metter as per policy. Thanku for your support

Rhian C is very good supporter. Rhian C hlep me to find my money from faker freelancer. I recommned her highly.
Thanks Ivan.

Great experience with Kayla, She understand the problem and resolve it.

Thanks Freelancer and Kayla
Have good time ahead

Pleased to have gotten my refund due to employer scamming. Was stressing out cuz I needed to pay for something that I would not be able to do.

I relaly apperitiated Anastasia to help me some issues, and give me much time. I will wish all teh best in all his work and life.
Really Thanks

Thank you very much for your patience, Chelsea, you are really a wonderful person, I loved talking to her, I wish you a happy life

I was confused & and worried but Emeline supported me and resolved my issue in just minutes,
Thank you so much Emeline

I would really like to thank Janella L. She gave me everything I need to know about my concerns. Really thanlful for your information.

Debra, the girl that assisted me was very kind, my english is limitated but she understood me and give the anserws that I needed

I love the way the Emeline replied my chat... Am glad am getting a refund as a one time courtesy. Thqnk you very much.

Good am happy, to work with freelancer.com
Sometimes bad but Now my exp... about is Good platform to eren to income
Thanks, freelancer Grupe