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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,841
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,488)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user fabbioh
Chile
1 review
0 helpful votes
  • Send Message
December 12th, 2018
Verified purchase

I had a problem with charges that I had not accepted and via Twitter I solved it in 5 minutes, and it took 2 to answer me

Date of experience: December 11, 2018

Thumbnail of user sarak150
New Jersey
1 review
0 helpful votes
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August 24th, 2019
Verified purchase

Professional and articulate helpful
I got my problem solved and knowledgeable team I recommend it
Very high its worth the money and the time

Date of experience: August 24, 2019

Thumbnail of user lev6
Viet Nam
1 review
0 helpful votes
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October 23rd, 2019
Verified purchase

I have met problem at verify information

But i did not what problem i was meeting

He was help me any thing

Thank you

Date of experience: October 22, 2019

Thumbnail of user elianr3
Argentina
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

He was very kind, my English is not good at all and he repeated things to me several times, I was very nervous and I ended up very happy.

Date of experience: January 19, 2022

Thumbnail of user mohsenm5
Malaysia
1 review
0 helpful votes
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July 24th, 2020
Verified purchase

I have explained my problem to the agent, She was very kind and helpful, I hope I can settle my verification problem as soon as possible.

Date of experience: July 24, 2020

Thumbnail of user jasonm79
Pakistan
1 review
1 helpful vote
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June 27th, 2013

Site is good but I never got any luck from this site, I mostly met with fake people here :( I prefer SEOClerks.com, far better than Freelancer.

Date of experience: June 27, 2013

Thumbnail of user bhaskary
India
1 review
0 helpful votes
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September 4th, 2020

Employee He has given us the wrong review without completing the work
Thank you thank you
I glad for help

Date of experience: September 4, 2020

Thumbnail of user saidb16
Philippines
1 review
0 helpful votes
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December 23rd, 2018
Verified purchase

Good support nice way talking and explaining
First time I sow support persons like her/him
Was rely good hope all supporter like her/him

Date of experience: December 20, 2018

Thumbnail of user syedfurqana
Pakistan
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

Thank you for your good advice
And I'm happy with there advice
On time reply and problem solve in time

Date of experience: July 30, 2021

Thumbnail of user mdh61
Bangladesh
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

This is best freelanching platfrom. I would get always help and support team awsome and experience..

Date of experience: June 4, 2021

Thumbnail of user stetm
Romania
1 review
1 helpful vote
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November 15th, 2018
Verified purchase

Carmen helped me enormous in one very bad situation in wich i wasnt able to comunicate with one client.

Date of experience: November 13, 2018

Thumbnail of user sherifh6
Egypt
1 review
1 helpful vote
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December 20th, 2017

Kayla B helped me in a very good way, she is very helpful and polite u should pay here much more coz she is doing her job in geat way

Date of experience: December 20, 2017

Thumbnail of user omerf10
Pakistan
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

At first, I thought he was a bot but his kindness and attention to my query made me sure he was a human -Lol- He was a great help.

Date of experience: January 11, 2019

Thumbnail of user chienl1
Viet Nam
1 review
0 helpful votes
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July 4th, 2018
Verified purchase

Great. Thank you Kayla B. They help me understand problem and soved my concerns. Thank you so much :)

Date of experience: July 3, 2018

Thumbnail of user youssefh25
Egypt
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

I've been working there for two months i got 3 clients and learned alot of things also they have a friendlly support team always supporting me also they have a great Verfied Members Staff Chelsa V

Date of experience: August 12, 2022

Thumbnail of user muhammads54
Pakistan
1 review
0 helpful votes
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October 18th, 2017
Verified purchase

Freelancer is the site where I work, and I am working from 2009, Best support, best service, best relationship

Date of experience: October 18, 2017

Thumbnail of user emudb
Indonesia
1 review
0 helpful votes
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May 15th, 2021
Verified purchase

Very happy to get help from the Freelancer Team, who is always ready and quick to help if there is a problem,
Many thanks to you and the team,

Date of experience: May 15, 2021

Thumbnail of user princek20
India
1 review
1 helpful vote
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August 28th, 2018
• Updated review

I have developed mobile appp of Call Recoding And Crm software. Service Description We provides IT services in the following areas: -
- Mobile Programming
* iOS 7 and 8 application
* SWIFT programming
* Xamarin ( MVVMCross for multi-platform)
* iPhone / iPad
* Android and NDK programming
* BlackBerry
* Hybrid programming (PhoneGap, Accelerator Titanium)
- Software Engineering / Architecture
* Windows / Mac OS x / Linux Software
* Image processing
* E-Learning System
- Web
* Server management
* PHP programming (WP, CI and etc)
* Front-end and web service programming
- Database
* MySQL
* SQLite
* MogoDB
NOTE: OUR TEAM STRENTH 25... ALL THE PLATFROM AND ALSO WORK IN S. E. O AND S. M. O, PPC AND GOOGLE ADWORD...
Thanks for reading. MR JAY SHANKAR KUMAR...
My sky id: jay. Shankar501
Mob: *******985

Date of experience: August 26, 2018

Mobile
August 26th, 2018
• Previous review

Good mobile app developer he complete the demo projects two days...
He have good skill for mobile app and back end.

Date of experience: September 17, 2017

Thumbnail of user humblea
Pakistan
5 reviews
16 helpful votes
  • Send Message
October 10th, 2012

I have had really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account.

I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment from my client, I converted it into USD and tried to withdraw funds, I received email with due date of withdrawal and after 2 days the request vanished from their site. After making another request, the same thing happened after 2 days. I contacted the Liars, initially they said 'The client doesn't have phone verification' so the funds can be transferred. After telling them its not my job to get the phone verified. They sent me another email that my funds will be refunded soon. Then after 3 days I again asked for my payment they said "Funds won't be transferred, as we only pay for earnings not Deposited Funds" I got really upset. That its my MONEY which I transferred from Payoneer.com to Freelancer. The client also approved my disputed payment it got transferred to my account and now these Thieves aren't giving me my money. Even the FUNDS I got transferred which has nothing to do with this LIARS they are not giving it back...

I want to know what other sites I can complain about them, give review and get JUSTICE...

LASTLY to all CUSTOMERS and FREELANCERS, DON'T USE THEIR SITE, THEY ARE THIEVES AND LIARS... instead work on VWORKER and ELANCE.

Regards
Humble Akhter

Date of experience: October 10, 2012

Thumbnail of user lionelm35
France
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

Had a Chat with Kimberley, very comprehensive and efficient
Issue solved, with details and explanations

Date of experience: May 17, 2018

Thumbnail of user yassinet1
Morocco
1 review
0 helpful votes
  • Send Message
July 15th, 2018
Verified purchase

I have a problem about payment, and I have contected Frieda from Freelancer.com Support Desk, the discussion was very helpfull.

Thank you Frieda

Date of experience: July 13, 2018

Thumbnail of user catalinaf
Uruguay
1 review
0 helpful votes
  • Send Message
December 5th, 2018
Verified purchase

He help me all they time. Was very gently, and give me solutions. He struggled to understand me, because i don't speek inglish.

Date of experience: December 4, 2018

Thumbnail of user rawane3
Egypt
1 review
0 helpful votes
  • Send Message
July 12th, 2022
Verified purchase

It was an excellent and very easy experience and it saved my time and I was happy with Harriet A's style as he was very helpful

Date of experience: July 12, 2022

Thumbnail of user annl230
Australia
1 review
0 helpful votes
  • Send Message
November 1st, 2019
Verified purchase

I was highly stressed, however Emeline at FreeLancer sorted it out fast, professionally and is a credit to Freelancer!

Date of experience: October 31, 2019

Thumbnail of user willya5
Peru
1 review
0 helpful votes
  • Send Message
December 30th, 2018
Verified purchase

It was very good, Lyndon S was very kind and solved my problem, He was a good person, and understood perfectly what was my problem.

Date of experience: December 29, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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