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Freelancer has a rating of 4.7 stars from 18,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Thanx Dana you help me a lot, i am realy happy thanx for your help, have a great day,:-):-) hope in future i will talk with you again
Date of experience: August 23, 2017
Barry was a grear help and saved me alot of money. I was almost desperate when I was awarded a project which not actually existed.
Date of experience: August 28, 2017
Very polite very nice attention. And very quick :) the anwer respnse was really quick if i have another problem i will ask for help 10/10
Date of experience: January 8, 2019
Karle is the best support member amang I met before. And thanks for the manage the super best job site.
I will love freelancer forever...
Date of experience: July 28, 2022
Kayla B is very good support, she help me on something with 5 Mints
Quick, supportive, good, excellent, have good idea
Date of experience: January 31, 2018
Fantastic, janika C. Was very usefull, she help me in a very complicated question and convinced me to stay in freelancer.
Date of experience: October 25, 2019
If you are freelancer who wants to earn some money or make a living from your work, stay away from this site! There are many others which offer far better services and support than this one! We were working for some for some people from India, we have created for them many functionalities like login, register, payments, redesign... And we had a lot of harassment from their end. They refused to pay in the end because we didn't want to do additional staff for free (which weren't part of the project for which we bided). So we field a dispute hoping that their dispute team would solve this for us. After we have delivered all the evidence that we have created what was asked in project and documented for them, other party (employer) only provided few comments like evidence which were like, font was bigger than it supposed to be, or margin was a bit bigger here...
None of the real evidence was delivered that some of the functionalities weren't working or that code was bad...
In the end we were accused for communicating with employer on skype and they ended dispute in favor for employer.
Freelancer team said it was evident that their work was not approved by the buyer as the final output. Isnt it obvious that if they stick to original posted project we wouldnt have a problem? And that we wouldnt file a dispute?
If they have tested site and code, like they should when they have this kind of situations, they could see what was going on. This very much points to their unprofessional behavior and that someone who was doing it wasnt paying too much of attention while doing it. We were left with 47$ USD, which were released for first milestone. And for other two milestones for which we field a dispute freelancer said that we should get 0.00$.
We were left with nothing for our work, freelancer took their cut from the dispute and from the full price that we should have received, and employer walks away with money and project. If you are missing some bad experience in life, freelancer is the site for you. If not than avoid it!
Look how much negative reviews they have here. It says a lot about them.
Tip for consumers:
Move your business on some other site. Don't bother with this one.
Date of experience: May 13, 2016
She was very helpful, and helped me in solving the problem i didnt have to explain alot. And i have to keep writing for submitting the review
Date of experience: January 26, 2018
I asked three times help on the platform, and only Karylle A. Could give me the correct answer. Why couldn't the others help me?
Date of experience: July 26, 2021
Jossie was very nice and helpfull... I really thank so much this kind of people... And tell jossie she is very cool and friendly
Date of experience: August 21, 2018
It was a great experiece your service is the best and your agent cyrit was so helpful for me i appreciate it a lot
Date of experience: November 13, 2018
Thanks Mark, I was actually lost on how to get the money back since the developer just gaveup on the project on the 2nd day. But Mark Reached out.
Date of experience: June 8, 2018
I'm malith santhush. I'm school leaver. Now I join the freelancer jobs. I hop to do the best of work
Date of experience: September 5, 2018
Thank you so much for your help team Freelancer my iccuoint is enable and i verify my identité thank you
Date of experience: November 7, 2022
I was contacted from employer and they were tryng to get money from me, Kayla helped me to report them!
Date of experience: March 13, 2018
I asked for a refund for a canceled offer and gave all the details, then I got the answer after 24h and my money is back.
Date of experience: November 17, 2022
Really the live chat is excellent, also I'm happy to contact with Kayla B. Very Helpful and fast assistant
Thank you so much
Date of experience: January 26, 2018
I love working witth freelancers. Very great experience, i'm doing a great job here and i'm fully satisfaid. The service is very great.
Date of experience: May 7, 2022
This issue was resolved but it took quite a while. Perhaps because of COVID-19 issues with small staff?
Date of experience: April 29, 2020
Kayla B. Was very helpful in handling my dispute and answered my questions skillfully and patiently.
Date of experience: October 6, 2018
I would like to express my thankfullness to Freelancer team especially to Clara P. Who showed me patient and helped to me to save my loset money
Date of experience: February 6, 2019
A doubt of a refound solved, for me has a quick answer is eficient service!
Thanks for the patience!
Date of experience: May 15, 2018
I was chatted about the problem regarding the membership. He was very kind and I was impressed so much.
I recomment this supportor highly.
Date of experience: July 1, 2020
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Milos. Please understand that a thorough investigation was done according to what has been provided on the Disputes page. Our Arbitrators have explained the matter through their verdict. We do not wish you any harm, but proper procedures were done and the results were provided accordingly.