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Freelancer has a rating of 4.7 stars from 18,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Kayla very nicely support and Gide me to complete the payment receive processes. Very quickly I receive the result. Thanx Kayla for your support.
Date of experience: February 18, 2018
Because of my negligence i send over my contact detail offsite of freelancer.com site and now i was worried that my contact got missused
Date of experience: October 14, 2018
Great service from Emeline quick and helpfull, and would recommend her customer service to everybody.
Date of experience: September 9, 2020
I am on Freelancer for last 8 years with an excellent reputation (197 reviews with 5 out of 5) You can see my profile and client feedback here: http://www.freelancer.com/u/ambar.html Recently, I noticed freelancer just reversed a payment made by one of my employer and that also $550 without even notifying me. When I inquired they told me my buyer has reversed the amount. When I contacted buyer here is what he said:
"This was a freelancer mistake that I have raised 3 weeks ago. I was trying to pay with my usual paypal and but they have charged my credit card which was never deposited into my account on freelancer.
Don't know why they contacted you, it was their mistake." When informed freelancer about it they said they as per terms, I am not supposed to get my money back until buyer refunds and they did not even pay me back their fees that they have taken. They say they wont contest the chargeback even. So, apparently, you dont have any security on freelancer They would pay you for your hardwork and then they would take money back for their own issues and they would not even return the fees. So, at the end, you pay for your client's work plus freelancer fees and waste a lot of your time as well. Be aware of this and they dont really care if you have been cheated as long as they are able to recover their money from you. So, they hardly care about you.
Freelancer, I really liked the site until this point and it has been my only source of income and till now. Freelancer.com was really good in the beginning but losing the essence now. Please guys, give the seller protection a serious thought and do fight chargebacks. I still love freelancer.com and want it to improve.
Date of experience: January 3, 2014
Faye its very helpful and very
Patience person. Thnak you very much suppoort center. They are very helpfully.
Date of experience: August 8, 2017
Very positive Kendra Gallienne was very helpful and accommodating. She helped me with my issues and very polite.
Date of experience: September 19, 2017
Lydson helped you with my doubts of my last project, and reopened the option to my employeer to leave the review.
Date of experience: June 5, 2019
Frieda, really helpfull and experinces to solve my and my freelancer issue. No more than 10 minutes all my problem solve
Date of experience: July 19, 2018
Fast respond, and he was very clear and know what he is doing. He expalin for me evry thing also he understand me needs fast
Date of experience: October 3, 2017
I had a problem with withdrawing my fands. He helps me to solve my problem withing a moment. I am thankful to him.
Date of experience: May 26, 2019
Charlotte helps me to solve my problem.
She was very kind and polite. She listem to me carefully and really helps me very quiqly.
Thanks a lot!
Date of experience: August 7, 2017
Great support and experience and a great time with Janika and the best support person I ever had. Janika talked to me very supportively.
Date of experience: August 16, 2019
Janika responded to my question wast and professionaly.
My question was about my withdrawal status and she checked it immediately.
Date of experience: September 6, 2019
Good support for coutesyman with genuine habited mistake good support. Thankful to freelancer. Quick solution, Quick refund
Date of experience: March 14, 2018
Eileen kindly informed me of the guidelines for canceling the project.
Following the guidelines, I amable to cancel the project with ease.
Date of experience: September 25, 2017
The service was great, Kendra Gallienne was very helpful in resolving the issue. Very courteous service.
Date of experience: October 12, 2017
Charlotte was amazing to deal with very paitent and very professional. She was very paitent and coutiest.
Date of experience: September 4, 2018
They asked my matter and taking my evidance details to solve the matter. Immidiate response to my matter.
Date of experience: September 13, 2021
My experience is beyond surreal, I hired a freelance, made a milestone verified my identity and done all required. They charged my card right away with not problems.
When time came for them to release the money to the freelance after he accomplished his task, they started finding excuses to not do so, they started asking me to upload again the identity verification picture, and did it 3 times, they after 10 days they accepted the identity verification and then they restricted my account, after 3 days they asked to justify a discrepancy between two cards I uploaded, the cards had no discrepancies, were both in my name, and with the same addess as in my ID card and on the same account also on my name and with the same address, one debit and one credit card. The freelance completed his job 10 days ago and I release the milestone since then but only when it was time to give the money they came up wth all the funds origine scruples, they had not scruples about frauds when it was time for them to charge the card.
They are the only fraud here around.
If you are a Freelance better stay away cause you will never know when you will be getting your hardly earned money.
If you are hiring somebody, you use a freelance because your time is required somewhere else, your time worth more than spending hours trying to get to solve the problem of the freelance not get paid. Actually I could have done the work myself with al the time I spent dealing with Freelancer's verification BS.
Last but not least their card verification system, despite the fact they ask you your currency they charge the card in a different currency so they ca charge a 17.19 dollars (in my case) for currency conversion even in a 0.52 dollars verification charge, obviously they forgot to mention that either and also they did the same even though they already added that same fee in the basic receipt so actually charge twice for the same service.
Never again will work with them
Tip for consumers:
Search for a freelance somewhere else
Products used:
They are just a portal that connects freelances to hiring people
Date of experience: December 25, 2022
My problem resolved with support person name of Kayla B. Very friendly and kind full Support Thanks Kayla B. For your Support Thanks again
Date of experience: April 16, 2018
I had a pleasent experience as the team asnwered my questions real fast. It was a series of replies and the short timming made it pleasurable.
Date of experience: October 7, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi there Rubela, Marcus of Freelancer.com here. I can understand how frustrating your situation would be. We value all our users and you are one of them. Your concern has already been escalated to the concerned team and my colleague, Michael, is personally handling this matter. For further assistance, feel free to update your ticket ID: XRM-843-87310.
I'd like to thank you for your feedback on how you felt about our service. Be assured that we are continuously striving to improve our Customer Experience, and every feedback provided is highly regarded.