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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,844
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,487)

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Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user anoopg3
India
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

Service was good service was goodservice was goodvservice was goodservice was goodservice was goodservice was goodservice was goodservice was good

Date of experience: July 5, 2018

Thumbnail of user mohamedf63
Egypt
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

Macall on of the best Freelancer Agent that provides me with the most future that I was looking for a while, Much appreciated your effort.

Date of experience: November 2, 2021

Thumbnail of user manuelf50
Florida
1 review
0 helpful votes
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May 5th, 2019
Verified purchase

Fast response, amazing, great attitute, and really helpfull. They gave some steps to fix my issue...

Date of experience: May 3, 2019

Thumbnail of user najwat1
Morocco
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Many projects, nice recuiters and an overall very good plateform. I'm freelancing full-time since I discovered this website.

Date of experience: August 3, 2017

Thumbnail of user juanm115
VE
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

=) She is very well in yor work. Florecen effectively solved the request I made, quickly and pleasantly

Date of experience: August 11, 2017

Thumbnail of user ajayk145
India
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Lost 3000inr to a client in name of some ip agreement and then blocked me. Highly dissapointing experience.

Date of experience: September 22, 2021

Thumbnail of user laxmim
India
2 reviews
0 helpful votes
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November 8th, 2019

"Quick response"
Asked for assistance because I got scammed by an 'employer'. Yevheniia N.

Assisted me right away.

Date of experience: November 6, 2019

Thumbnail of user alea41
Argentina
1 review
0 helpful votes
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November 8th, 2017

Giveme good support and info about the service, Very polite at every moment, thanks for your time Kayla.

Date of experience: November 7, 2017

Thumbnail of user rahukk
India
1 review
0 helpful votes
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November 3rd, 2017
Verified purchase

Kendra Gallienne took absolutely no time in resolving the query. It was a great help. Thank you... :)

Date of experience: November 3, 2017

Thumbnail of user mehdib30
Algeria
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

It was awesome, had my question answred and hopeing for a solution that i'm sure i'll get due to Nash's hard work!

Date of experience: July 7, 2022

Thumbnail of user fatimar20
Philippines
1 review
0 helpful votes
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September 29th, 2020

Janika helped me check if I'm KYC verified. Most thankful for the efficient way she handled my inquiry.

Date of experience: September 27, 2020

Thumbnail of user kamrany
Pakistan
1 review
0 helpful votes
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June 22nd, 2019
Verified purchase

It was nice talking to Eula from freelancer. He/she really understand my problem and solved the issue without teasing me.
Thanks alot.

Date of experience: June 21, 2019

Thumbnail of user ravis205
India
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Very bad customer service, he did not bother yo check privious records even i asked multiple times and adking same info

Date of experience: October 5, 2022

Thumbnail of user zurabb
Georgia
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Great team, very helpful staff one of them is jade, you can trust this people in everithing they are profesionals

Date of experience: January 3, 2019

Thumbnail of user roberta1651
Illinois
1 review
0 helpful votes
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May 27th, 2020

I had an unsolvable inability to re-set my e-mail address, and your Eula solved it instantly. Five stars.

Date of experience: May 27, 2020

Thumbnail of user sunilk160
India
1 review
0 helpful votes
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February 2nd, 2022
Verified purchase

Thanks for the continued reply and resolve my issue.

Regards
Sunil Kainth
https://www.13creativestudio.com/

Date of experience: February 2, 2022

Thumbnail of user danielah30
Germany
1 review
0 helpful votes
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June 24th, 2020
Verified purchase

I am absolutely satisfied with quality of your service!
Rhian was very kind, helpful and competent.
By request has been settled completly.

Date of experience: June 24, 2020

Thumbnail of user denisk73
Sweden
1 review
0 helpful votes
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October 18th, 2019

Janella L. From freelancer support solved my problem very quickly! Frendly and detailed chat. Good job!

Date of experience: October 14, 2019

Thumbnail of user nashwaa1
AE
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

I am happy that you acted responsively against scammers to protectvyour users and thanks for the useful links.

Date of experience: October 15, 2022

Thumbnail of user chamseddineb
Algeria
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Many thanks Macall for your professional communication and speedly service, He helped me professionally to verify my profile

Date of experience: March 7, 2022

Thumbnail of user marcelloush
Jamaica
1 review
0 helpful votes
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October 16th, 2018
Verified purchase

LYNDON S. WAS VERY HELPFUL IN HELPING ME ADD MY PAYONEER CARD WITHIN MINUTES! EVERYTHING WAS SMOOTH AND WENT EXACTLY AS SHE INSTRUCTED IT WOULD.

Date of experience: October 13, 2018

Thumbnail of user dipayanr
India
1 review
0 helpful votes
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January 7th, 2019
Verified purchase

Thanks For The Real Quick Service. Nice Support. Thanks... Jade Is Doing A Great Service. Hope That This Kind Of Support Continue

Date of experience: January 6, 2019

Thumbnail of user rjl
South Carolina
1 review
7 helpful votes
  • Send Message
July 15th, 2015

1) I have had 3 different kob posters abandone their projects halfway through, just disappear. So I get stuck with incomplete projects, which drag my rep down, make it look like I am already working on two large projects, etc. Freelancer refuses to remove them! They hurt my ability to win bids and its not my fault those $#*! job posters just left and abandoned their projects midway through it! Now I have a guy I completed his project and he just disappeared and hasn't paid me a dime. Freelancer offers NO REAL way to get support! They side with project posters ALL THE TIME and I have had MANY project posters rip me off and try to. Freelancer is unreasonable and tries to make tons of money offf people with stupid pay exams! If my $60k college degree doesnt tell someone I know what I am doing then thats just too bad for them, 200 different $5 cheapass exams is not going to show them different! Oh, and I cant dispute the job poster hasn't paid me yet because you cant dispute without a single milestone being paid. MAKES NO DAMN SENSE AT ALL!

Date of experience: July 15, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, RJ. I am sorry to learn about your experience. We have already update your ticket UMP-697-41006. Kindly respond so we can move forward with the investigation. Take care!

Thumbnail of user amitk83
India
1 review
2 helpful votes
  • Send Message
January 25th, 2018

First Response, Quickly Problem Solve Really I'm very happy, it's great to work, In futures will work this way as freelancer hope.

Date of experience: January 25, 2018

Thumbnail of user candicea76
Indonesia
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

I'm a new member of Freelancer and got my first project but the employeer ask me to communicate outside the platform and I'm being confused so I ask

Date of experience: April 20, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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