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FreelancerReviews 19,668

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Great support
August 12, 2019

I talked to Barry N. He was really helpful and answered all of my questions. He had a lot of patience, as i had some issues with an employer threatening to report me, and gave Barry all the infos.
Thank you, Barry :)

Date of experience: August 12, 2019
India
1 review
0 helpful votes
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Freelancer.com support
August 15, 2019

Support system is awesome. They ubderstandf every point provide the solution accordingly. They never get rigid on any point always on customers side.

Date of experience: August 11, 2019
Mexico
1 review
0 helpful votes
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Bad habits
August 12, 2019

Happy for my first project "accept" a project thinking that it was one to which I had offered, so I contacted the employer who offered me money in exchange for creating an account on www.upwork.com with my data personal for which I do not accept and report quickly freelancer supported me and resolved the problem of fraud the person who supported me was Eula R with whom I am very grateful

Date of experience: August 11, 2019
KR
1 review
0 helpful votes
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Michelle A. Assisted me in figuring out why my account was not verified, and she was able to assist me in fixing the problem within ten minutes. Fast, reliable, and good service.

Date of experience: August 11, 2019
KR
1 review
0 helpful votes
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Awesome service
August 12, 2019

I was challenged by some trouble, but Oscar was a big help to me. The support team is very supportive. And he was kind and very fast at the same time. Thanks a lot!

Date of experience: August 11, 2019
Pakistan
1 review
1 helpful vote
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Really nice support.
August 12, 2019

It was a nice chat, they are helpful and responsive. Anastasia D was by far the more nicer person than others. But overall they are all good.

Date of experience: August 11, 2019
Illinois
1 review
0 helpful votes
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Support was helpful
August 11, 2019

Denyse was very helpful and addressed my concerns aprorpriately. Shes nice and very respectful. She handled my situation very efficiently and was very professional.

Date of experience: August 11, 2019
Bangladesh
1 review
0 helpful votes
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Excellent service, I'm happy about this... Their service has always fascinated me. They are always sincere in providing proper service.

Date of experience: August 10, 2019
Thailand
1 review
0 helpful votes
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Identity verification
August 10, 2019

Debra E. Helped me with the questions I have about KYC verification. It was helpful and save a lot of time

Date of experience: August 10, 2019
Bangladesh
1 review
0 helpful votes
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Very useful advice that employer who asks advance money before starting the project is definite scam. F

Date of experience: August 10, 2019
Nigeria
1 review
0 helpful votes
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Jesssica is great
August 10, 2019

Jessica's communication and willingness to provide a solution to customers plight is second to none and shes indeed a great individual and support agent.

Date of experience: August 9, 2019
Bangladesh
1 review
0 helpful votes
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He is very good and kind guy <3. He supports me a lot to ensure that they're all good.
Love him...

Date of experience: August 9, 2019
Nigeria
1 review
0 helpful votes
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Wonderful assistance
August 10, 2019

Wonderful Assistance with my Express withdrawal challenge. I was completely
Satisfied with the response and understanding of my problem.

Date of experience: August 9, 2019
Peru
1 review
0 helpful votes
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Excellent
August 9, 2019

Excellent service, they did what i want and im so happy. They response was inmediatly! Im happy with them.

Date of experience: August 9, 2019
Bangladesh
1 review
0 helpful votes
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I am surprised to see its marketing strategy. It knows well about client's demand and provide several products according to the test of customers. I think the people who even never used any product of Nike, knows Nike very well. Nike's media coverage and time to time product delivery are really appeals me.

Date of experience: August 9, 2019
India
1 review
0 helpful votes
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Very thankful to freelancer
August 9, 2019

As per discussion, resolved my problem with very polite manner and I haven't received money from freelancer but they offered me free membership. It also help me a lot. Thank you freelancer.

Date of experience: August 9, 2019
India
1 review
0 helpful votes
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Profile Picture
August 9, 2019

Hi
I can understand the terms and conditions of site. They help me always as i need of help.

Thank you so much :)

Date of experience: August 9, 2019
India
1 review
0 helpful votes
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Your best talker
August 9, 2019

Nice to talk to you and you answered my every question and you helped me so thank you
Chat is the best.
Your experience is best.

Date of experience: August 9, 2019
India
1 review
0 helpful votes
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Appreciate chat support
August 9, 2019

Appreciate chat support my all query done in a single chat, without hold, first time ever. Thanks for help, i feel great

Date of experience: August 9, 2019
Pakistan
1 review
0 helpful votes
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Helpful
August 9, 2019

Denyse F a good man he gave me helpful information about my problem i'm agree with him he is nice man. My problem is resolved. Thanks Denyse F.

Date of experience: August 8, 2019