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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Janika helped me to quickly understand how I will know whether my bid was successful. I suggest you add that to the FAQ section since it currently dot tell how you are notified of a successful bid... unless I missed it somehow.
They don't pay my earnings though payment method verified and they escape to solve the issue. They work only with Standard banks, i. E. not done for real freelancers. They suggest me to work more and reach 500USD to get paid by another method. They are not ready to solve my issue. I can°t reach any solution for 2 months. Obviously, others had the same problem. Run away from Freelancer.com guys!
I can't recommend this site enough. Logo's that I could not have possibly come up with on my own. Fantastic professionals. Can't wait to use it again!
Had a good time chatting with Michelle. Provided good service and was polite. I had a problem with my card authentication, and she assisted me well.
Michelle A. Was dedicated to find a solution to my issue. I choosed wrongly more winners as needed and didnt know how to cancel it. Thanks again.
Excellent and amazing experience! Feeling secure and extremely comfortable while chatting with "Rhian C", having professional way of chatting, he is humble and caring person! I never forget about chat with him... He resolved my problem within seconds! Thanks!
Very helpful and make it easy for me to transfer money
But all of these after many times I emailed them
Janika responded to my question wast and professionaly.
My question was about my withdrawal status and she checked it immediately.
Good communication with Michelle A.
Good communication with Michelle A.
Good communication with Michelle A.
Thank you
Jessica B. Helped me get my refund very quickly when I contacted Freelancer. She was friendly and I appreciate her help.
Somebody was trying to do a scam through your site, and your team had already identified and closed the account of the "employer". I'm happy with my self for being careful and check it with you before making any type of payment.
I was swindled by a freelancer user. I told the whole truth to the freelancer.com and they helped me.
Michelle A. Helps me with client's disputed issue. I've got exact information what I need. I highly recommended him.
His support for activating offered PLUS membership is really great. He was patient and facilitated neatly. Thanks for his patience.
The freelancer.com staffs are very friendly. They are active all time.
I am so happy to work in this platform and
It has been a gratifying support experience with the technical support team, very friendly and cooperative.
My experience with Josie was recommendable and that is why i am taking time out to submit this review. Fast response, swift solution and attention to details... it's a 5 start from me
The customer support(denyse) was really helpful and wonderful, treated my issues within minutes and listened attentively to everything i said..
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.