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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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No Proposal Submitted
September 8, 2019

Excellent and amazing experience! Feeling secure and extremely comfortable while chatting with "Rhian C", having professional way of chatting, he is humble and caring person! I never forget about chat with him... He resolved my problem within seconds! Thanks!

Date of experience: September 7, 2019
Egypt
1 review
0 helpful votes
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Transfer money
September 12, 2019

Very helpful and make it easy for me to transfer money
But all of these after many times I emailed them

Date of experience: September 7, 2019
Serbia
1 review
0 helpful votes
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Chat with Janika
September 8, 2019

Janika responded to my question wast and professionaly.
My question was about my withdrawal status and she checked it immediately.

Date of experience: September 6, 2019
India
1 review
0 helpful votes
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Contest payment
September 8, 2019

Good communication with Michelle A.
Good communication with Michelle A.
Good communication with Michelle A.

Thank you

Date of experience: September 6, 2019
Texas
1 review
0 helpful votes
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Prize Refund
September 8, 2019

Jessica B. Helped me get my refund very quickly when I contacted Freelancer. She was friendly and I appreciate her help.

Date of experience: September 6, 2019
Colombia
1 review
0 helpful votes
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Somebody was trying to do a scam through your site, and your team had already identified and closed the account of the "employer". I'm happy with my self for being careful and check it with you before making any type of payment.

Date of experience: September 6, 2019
Turkiye
1 review
0 helpful votes
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I was swindled by a freelancer user. I told the whole truth to the freelancer.com and they helped me.

Date of experience: September 5, 2019
Bangladesh
1 review
1 helpful vote
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Client has lodged a dispute
September 5, 2019

Michelle A. Helps me with client's disputed issue. I've got exact information what I need. I highly recommended him.

Date of experience: September 5, 2019
India
1 review
0 helpful votes
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Good Customer Facilitation
September 5, 2019

His support for activating offered PLUS membership is really great. He was patient and facilitated neatly. Thanks for his patience.

Date of experience: September 5, 2019
Bangladesh
1 review
0 helpful votes
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Very Friendly
September 5, 2019

The freelancer.com staffs are very friendly. They are active all time.
I am so happy to work in this platform and

Date of experience: September 5, 2019
VE
1 review
0 helpful votes
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Support experience.
September 8, 2019

It has been a gratifying support experience with the technical support team, very friendly and cooperative.

Date of experience: September 5, 2019
Nigeria
1 review
0 helpful votes
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Great Assistance with Deposit Mistake
September 5, 2019

My experience with Josie was recommendable and that is why i am taking time out to submit this review. Fast response, swift solution and attention to details... it's a 5 start from me

Date of experience: September 5, 2019
Turkiye
1 review
0 helpful votes
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Helpful
September 5, 2019

Rhian C assisted me with a problem i had with an employer. He was reassuring, assisting and really kind. It was relieving to talk to him.

Date of experience: September 5, 2019
Nigeria
1 review
0 helpful votes
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Excellent Review
September 5, 2019

The customer support(denyse) was really helpful and wonderful, treated my issues within minutes and listened attentively to everything i said..

Date of experience: September 5, 2019
India
1 review
0 helpful votes
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Great Supoort
September 8, 2019

Your customer service is excellent! Just amazing, made my day with his ultimate level of support. Extremely helpful and she provided all the necessary information.

Date of experience: September 4, 2019
Serbia
2 reviews
0 helpful votes
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Review regarding customer service
September 4, 2019

Your customer service is excellent!
Daniella was extremely helpful and she provided all the necessary informations regarding my problem!

Thank you very much!

Date of experience: September 4, 2019
India
1 review
0 helpful votes
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Great Job Rhian C
September 4, 2019

I took a little time for the executive to interact between the departments but it was overall a good experience with Rhian C

Date of experience: September 4, 2019
GB
1 review
0 helpful votes
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On Rhian C. General Support
September 4, 2019

Got a very quick, kind and great help just some minutes ago!
Really appreciated the straightforward answers and finally got the information I needed.
Thanks a lot!

Date of experience: September 4, 2019
Kenya
1 review
1 helpful vote
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Customer care service
September 8, 2019

I had and issue and I got to contact the customer service guys. Step by step the agent tried to understand my issue and provided an actual solution. I was very happy to have my issue solved. Special thanks to Bailey for making my experience wonderful.

Date of experience: September 4, 2019
AE
1 review
0 helpful votes
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Verification assistance
September 4, 2019

Daphne G. Was very helpful and understanding. She knows how to handle clients with professionalism and efficiency. Thank you.

Date of experience: September 4, 2019