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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,116
value
970
shipping
659
returns
745
quality
977
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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Sweden
1 review
0 helpful votes
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Express
November 6, 2018

I received excellent help from Troy C. I was very happy because she was patient and she solved my problem. A very kind person and willing to help.

Date of experience: November 2, 2018
India
1 review
0 helpful votes
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Refund of project fees
January 5, 2020

Client cancelled the project after I accepted the project and my account balance gone negative. Janine P. Helped me and refunded my fees

Date of experience: January 4, 2020
Maryland
1 review
0 helpful votes
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Eula Freelance support
May 27, 2019

The support specialist was very responsive and gave a detailed response. The support specialist showed a high level of knowledge to my concerns.

Date of experience: May 27, 2019
Philippines
1 review
0 helpful votes
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A breeze
May 7, 2018

Support was very fast and professional, as always. I have contacted support many times and it has always been very good. Thank you.

Date of experience: May 4, 2018
Pakistan
1 review
0 helpful votes
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Employer Payment Issue
June 10, 2019

Support Team gives the best solution and very helpful. They will gives the priority to us and solve the issue on early basis.

Date of experience: June 7, 2019
India
1 review
0 helpful votes
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Invoicinvoicee
June 2, 2019

It was a clear resolution of the issue i was facing and I am able to proceed now to take the necessary steps

Date of experience: May 31, 2019
AE
1 review
0 helpful votes
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Freelancer has very good support team who helped me to solve my issue. It's good platform to grow and help others to grow!

Date of experience: June 22, 2020
Alabama
1 review
0 helpful votes
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Resolved my issue
December 2, 2018

Courteous, very quick to resolve the issue and understood the issue perfectly. Also provided information about how to avoid issues in the future!

Date of experience: December 1, 2018
Bangladesh
1 review
0 helpful votes
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Extremely Helpful
August 18, 2019

Satisfied with the service and with the agent. I appreciate that totally. I will definitely knock again if any problem would occur again.

Date of experience: August 18, 2019
Malaysia
1 review
0 helpful votes
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It was amazing
December 22, 2017

The live support team, especially Cyril C. Professional live support. She dealt it calmly and gave me all the links to help me.

Date of experience: December 21, 2017
Bangladesh
1 review
0 helpful votes
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I really satisfied
February 19, 2018

Barry N really helpful. He is done what i thinking. I really satisfied for him help. I hope any designer satisfied for him support. Thank you so much

Date of experience: February 19, 2018
Kenya
1 review
0 helpful votes
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Excellent support
August 24, 2021

I'm very grateful for your support. You understood my issue and got into it directly and able solve it. Thank you very much.

Date of experience: August 24, 2021
India
1 review
0 helpful votes
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So Knowledgable
August 19, 2019

Good experience and better in helping. Its good for beginners in freelancing and new to freelancer.com. Thank you for giving such a advise

Date of experience: August 18, 2019
India
1 review
0 helpful votes
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Excellent job by Crystal
January 11, 2018

He is very good guy and support me very well. I wish him good luck for future and have a good day ahead

Date of experience: January 11, 2018
Australia
1 review
0 helpful votes
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Help with competition duration
January 12, 2018

It was great and he was a great help, he helped me straight away and there were no issues at all with what i enquired about.

Date of experience: January 11, 2018
GB
1 review
0 helpful votes
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Excellent
September 11, 2019

Very good and great customer services by freelancer.com. They resolved my issue. It was complicated but they managed it. Very happy with services

Date of experience: September 11, 2019
India
1 review
0 helpful votes
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I liked talking to him and he understood my problem and helped me to solve it and I am satisfied with his answer

Date of experience: February 2, 2023
Kansas
1 review
0 helpful votes
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Quick Response and Helpful
May 12, 2021

I was unsure how to proceed with a situation and contacted Customer Service. I was quickly connected with someone who handled the situation.

Date of experience: May 12, 2021
Turkey
1 review
0 helpful votes
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Great Person
March 8, 2018

It was really confusing and complex issue and she solved in no time. It was really pleasure to talk her! I hope I talk her again for my other issues

Date of experience: March 8, 2018
Nepal
1 review
0 helpful votes
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Great help support and fast service
January 20, 2024

I was a problem withdraw to Skrill long time finally and call support center, great and quickly support to know everything what I want to know

Date of experience: January 20, 2024