Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

FreelancerReviews 20,081

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
Follow Antonis Q.
Unfollow Antonis Q.
Share Review
Report Review

Very helpful and polite
September 14, 2019

Tried an unterstood the problem and offered options. Was polite and very helpful, asking the right questions and having a method to find the solution to the problem.

Date of experience: September 13, 2019
Indonesia
1 review
0 helpful votes
Follow Husnul E.
Unfollow Husnul E.
Share Review
Report Review

Excellent
September 14, 2019

Very fast response from Daphne G when I am unable to make authentication for my card. The response given is very fast. And she solves my problems directly. It was my first experience. I feel very grateful. Thank you very much.

Date of experience: September 13, 2019
Indonesia
1 review
0 helpful votes
Follow Eunik C.
Unfollow Eunik C.
Share Review
Report Review

I was talking to Daphne G. Because I experienced scam. She is really helpful and friendly. I solve the problem quickly, and she also explained to me some tricks of using freelance.com.

Date of experience: September 13, 2019
India
1 review
0 helpful votes
Follow Abhay C.
Unfollow Abhay C.
Share Review
Report Review

Rhian was so kind and helpful
September 14, 2019

It was a good experience talking to the support. Many of my problems got clarified. I had a problem over the employer and Payments issues and Rhian cleared it very calmly and provided everything for the help..

Date of experience: September 13, 2019
Georgia
1 review
0 helpful votes
Follow Cameron W.
Unfollow Cameron W.
Share Review
Report Review

Support Experience with Debra E.
September 12, 2019

Debra was very professional and very helpful with my problem. She promptly advised me on what options where in my best interest and successfully solved my problem. So Professional 10/10

Date of experience: September 12, 2019
Pakistan
1 review
0 helpful votes
Follow Tariq S.
Unfollow Tariq S.
Share Review
Report Review

Thankyou Freelancer
September 14, 2019

Jessica was very helpful and satisfy me till the end. When ever i reach freelancer they support me in each situation.

Date of experience: September 12, 2019
Italy
1 review
0 helpful votes
Follow Alessandra G.
Unfollow Alessandra G.
Share Review
Report Review

Me and my employer couldnìt figure out what was going on with milestones and why I didn't recieve any money. Jessica helped me and the project is now complete succesfully with payment.

Date of experience: September 12, 2019
Pennsylvania
1 review
0 helpful votes
Follow mayada K.
Unfollow mayada K.
Share Review
Report Review

Excellent
September 12, 2019

Very nice an helpful person, my problem got solved in a few minutes.
Very professional job...

Date of experience: September 12, 2019
Colombia
1 review
0 helpful votes
Follow Juan L.
Unfollow Juan L.
Share Review
Report Review

Agent
September 12, 2019

Stacy T was an amazing agent, she solved inmadiately my concerns! So kindly and prompt response. I am so thanksful for that!

Date of experience: September 12, 2019
Washington
1 review
0 helpful votes
Follow Oleksandr B.
Unfollow Oleksandr B.
Share Review
Report Review

Refund issue
September 12, 2019

There were unpleasant questions about the refund, but the specialist(Janika.) of those support quickly and quickly resolved all issues, 10 of 10 points.
Thank you!

Date of experience: September 12, 2019
Kenya
1 review
0 helpful votes
Follow Patrick Q.
Unfollow Patrick Q.
Share Review
Report Review

Good customer suppoer.
September 12, 2019

We had a double payment of the NDA fee but Daphne sorted our problem really fast, very friendly. Thank you, Daph!

Date of experience: September 12, 2019
Spain
1 review
0 helpful votes
Follow joseantonio A.
Unfollow joseantonio A.
Share Review
Report Review

Problem VAT
September 12, 2019

Rhian ha arreglado el problema con mis datos VAT. Todo ha estado bien, excepto que no me atienda en español.

Date of experience: September 12, 2019
Indiana
1 review
0 helpful votes
Follow Rachel K.
Unfollow Rachel K.
Share Review
Report Review

Best customer service ever.
September 12, 2019

Daphne G. Was so helpful in resolving my issue with scams. I had two of them hit me in an hours time. So helpful and explained everything so well. I can't thank them enough for the help they gave to me today.

Date of experience: September 12, 2019
NL
1 review
0 helpful votes
Follow Martin S.
Unfollow Martin S.
Share Review
Report Review

Help
September 12, 2019

I was assisted quickly and the man had a great attitude. He showed true professionalism and was able to help me in no time.

Date of experience: September 12, 2019
Pakistan
1 review
0 helpful votes
Follow Mazhar S.
Unfollow Mazhar S.
Share Review
Report Review

Feed Back
September 12, 2019

Great experience. Janella L. Provided me great support regarding my issue. Nice and quick co-operation from her side.

Date of experience: September 12, 2019
Italy
1 review
0 helpful votes
Follow Francesco H.
Unfollow Francesco H.
Share Review
Report Review

Janika fast and great!
September 12, 2019

Thank you Janika for your help. She solved the problem within a minute! I suggest her if you have any problem with the website.

Date of experience: September 12, 2019
Ireland
1 review
0 helpful votes
Follow Patryk S.
Unfollow Patryk S.
Share Review
Report Review

Heather R. Was absolutely fantastic in helping me solve my issue. Her friendly manner, kindness and professionalism should be a benchmark for all customer service representatives. Thanks again. Best. P.

Date of experience: September 12, 2019
Argentina
1 review
0 helpful votes
Follow Dora B.
Unfollow Dora B.
Share Review
Report Review

Great Experience
September 12, 2019

To whom it may concern, It was a pleasure working with Ms. Gab R. By her help I was able to get my first project, were she contacted me and offered the project. After that Shirley and I had the direct contact. I was able to complete the project in 1 day. I faced some difficulties in refunding my deposit and the withdrawal. Gab R. Was very supportive and she followed up the issue. In addition to that Shirley also followed up and was caring enough. I had a great experience with them, much appreciated!

Date of experience: September 12, 2019
Thailand
1 review
0 helpful votes
Follow sapsathit K.
Unfollow sapsathit K.
Share Review
Report Review

Thanks Rhian C.
September 12, 2019

Thank you for your suggestion for my case. He is very quickly to help and give me more information about this case

Date of experience: September 12, 2019
India
1 review
0 helpful votes
Follow Lakshya T.
Unfollow Lakshya T.
Share Review
Report Review

Contest issue
September 15, 2019

Eula was very kind to me i liked how easily she easily answered every question so nicely though she was a little late at replying sometimes but still she helped me very well... Great work :)

Date of experience: September 11, 2019