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Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
MY LOVE FREELANCER AND ITS TEAM :) ALWAYS WITH ME, PROFESSIONALISM, FRIENDLYNESS, SIMPLY AWESOME:)
LOVE YOU GUYS :) THUMBS UP FOR FREELANCER.COM
Date of experience: February 9, 2019
I had an issue with my payments and when I contact you
The problem was solved in less than 30mins
Date of experience: July 12, 2022
Hello
I am Nidhin is a member of freelancer since last four months. I haven't faced any incidents like this that once I finished my job client released the money and gave me full rating. Freelancer site has taken the commission from that. But the money is not in my account and saying that
1) Reversal of [Done milestone payment from ludihora for project Project for kakkanattu (Partial payment for project) (USD) from 01/22/2016 at 13:38 EST] (USD) -450$
2)Reversal of [Done milestone payment from maikatitu for project Project for kakkanattu (Partial payment for project) (USD) from 01/22/2016 at 12:46 EST] (USD) -150$
Simply I lost 600$. What is it and I don't understand. How can I work in this site any more. I really need your help. Now I found that the client freelancer Address has been deleted. I don't understand this.
I got message from freelancer saying this "Hello Nidhin,
Hope you're doing well.
Understand your concern with regard to the reversed payment from your account. Our records show that your employer had issues with their account which was subsequently closed. Note that payments originating from an account which has issues will be reversed immediately for security reasons. The reason why the payments you've received from your employer were reversed is because we are avoiding you to be involved into any potential issues since that payment is questionable. Such actions are outlined on section 19 of our Terms and Conditions which you agreed when you joined our site: https://www.freelancer.com/about/terms
As much as we would like to help you recover the funds, it was reversed and returned to its original funding source and is no longer on the site. It may be returned to you by directly contacting your employers "maikatitu" and "ludihora" and ask them to settle the payment offsite.
Again, we apologize for what happened to your projects and payments. These security protocols were created with the best of intentions. We're just sorry that you were inconvenienced by them.
Thanks for your understanding and take care.
---
Regards,
Bridget B.
Freelancer.com Support
How am supposed to contact the employer as he is no longer available in the site? Help me pls
Date of experience: January 22, 2016
Okay, very good, I was very helpful and I had a good support thanks to the attendant Judith J until the next.
Date of experience: February 1, 2019
Dear readers and fellow freelancers
I was attracted by the freelancer.com reviews, most of which holding 5-star rating and nice narrations from other users (which are mostly manufactured by freelancer.com's paid review writers). At the beginning I found the site user friendly but with the course of time in the name of web development and facility enhancement for the users though the freelancer.com authority introduced some extraordinary ideas, within these they also set up the horrible plans of squeezing the users.
The site owners only give advantage to the clients and project advertisers and never help the contractors if their money is stolen by dint of malicious practices. I was robbed of my earned project fees even though I completed all necessary precautionary steps. So it seems to me there is some sort of connection between the ill motivated contractors and the freelancer.com authority.
Since it is a virtual world and a contractor has very limited ability of raising a complain to legal authority so the freelancer.com takes this advantage. Though it is their obligation to check and verify each and every contractors financial background but they don't do that as a mandatory practice. They allow everyone to launch a project in their site and those scrupulous clients get easy chance of cheating the hard earned contractors' money. Whenever my money is stolen by a client the freelancer.com support team only indicated the reason as the client used an unauthorized payment source so his/her money is returned back.
What a joke, who has to check whether a client's payment source is legal or illegal, do this falls on the responsibility of a contractor? But what happened to my sorrow in the last two years is whenever money that I received in my escrow fund and then it is again sucked out from my account and diverted to the client, the freelancer.com team just advised me to be more vigilant.
I am vigilant since the first incident of loosing money two years back occurred but I cannot control things which are under the only authority of freelancer.com team. The freelancer.com authority is straightaway linked to cyber crime, this authority must be brought under legal procedure otherwise many more innocent contractors will face financial demurrage. So it's time to raise voice against all illegal operations of freelancer.com and be alert about their dishonesty.
Date of experience: July 22, 2018
One of my contractors from USA entitled "babaelinn" by whom I was engaged for academic writing several times got away with the money after one week of full payment is made and 5-star rating providing. When I raised a ticket to freelancer.com help team they overlooked my issue for a longer period of time. After giving them several reminders I got a response from them that the client violated terms and condition of freelancer.com by posting academic writing project which falls under academic cheating so they cancelled the project and returned the project's value to the client by deducting my earned money which was under escrow system! So where is the safety of your money if it can be sucked out without any prior notice?
See what whimsical practices the freelancer.com do. When the project was launched they did not do anything after everything is settled they became conscious. Even these days you can find that freelancer.com is flourished with many academic writing projects, the freelancer.com authority is letting those be launched. In the last two years their malpractice crossed all limits and I have learned that they are continuing with the robbing of money from so many freelancers.
This post is made to alert all and raise your voice about this scrupulous organization.
Date of experience: July 19, 2018
Cuando entre nuevo a esta plataforma, entre con animo de encontrar trabajo independiente, pero por mi inexperiencia y nada de conocimiento de la plataforma, hice un contrato sin ni siquiera saberlo, lo cual llevo a que me cobraran 10 dolares, los cuales no pensaba pagar ya que nunca obtuve un trabajo en esta plataforma y ya me veía al punto de nunca más utilizarla, pero la señorita o el Señor Allie A. Entendió mi situación y hizo la excepción, por mi parte, prometo manejar con más cuidado la plataforma, y espero que por la parte de Freelancer.com tengan mas cuidado con los nuevos para que no vuelvan a suceder esta clase de errores, muchas Gracias
Date of experience: May 20, 2023
I loved her help, was very friendly, understanding and quick, it only took a few minutes!
VERY THANKS! I LOVE!
Date of experience: August 15, 2017
I work as Freelancer Graphic Designer and Freelancer gave me opportunity to show my work to the world
Date of experience: August 10, 2017
I had issues opening my account and I was not totally aware that I was been charged by Freelancer even when I was not able to use my account.
Date of experience: September 2, 2019
I had a very firm support with MACALL, he had done excellent job in responding to my queries as well as providing me the best possible solution.
Date of experience: December 3, 2021
Friendly and helpful, didnt bad as I thought. T been a great time since I work in this site
Date of experience: October 6, 2021
It was so helpfull with Maine M.
I give him 5 stars for the good work he did with
Date of experience: October 18, 2022
Firstufally I thought I can't get my money back but Jam P. Helped me immediately thank you so much.
Date of experience: December 2, 2021
Antoniete b. Was really kind and solve all my problems, it was a pleasure to work with her, 10/10!
Date of experience: November 12, 2017
Very good and attentive. Would recommend this customer service again. Good Good Good Good Good Good Good Good Good Good Good Good Good
Date of experience: August 22, 2017
Thanks, Janki uderstands what i need to know exactly, very appriciable. Thanks for your Janki. Like the services of freelacer.
Date of experience: December 22, 2020
He is fast responsive and helpful, High recommended, maybe not all customer support the same but I'm sure most of them like Ashton D.
Date of experience: August 28, 2020
I am so glad to see the most quickest response from FREELANCER rather than other platform the customer services are so great here
Date of experience: April 19, 2022
Hi, I really like the way Josie did, From giving references of Freelancer forum to helping what i have to do, That's amazing.
Date of experience: July 26, 2018
Thanks Kayla B instant solved my issues I feel helpful chat between me and Kayla B would help me very much for doing projects. Thanks Kayla B
Date of experience: December 29, 2017
Freelancer is just a Scamming website, it is trying to get money from you as much as they can, if you are a freelancer they don't care about your rights and they don't even respect you, in case the client refused to pay you after you have done the project and give the work to the client they will stand with the client even if he is wrong unless you are giving them more money than the client. So basically the balance it towards their profit, whoever will give them more money they will stand with him.
They gave 10 Euros out of 50 to me after I have done all of the work needed and the client refused to pay me my 50 euros and he even insulted me without me doing anything bad to him and I insulted him back because I care about my dignity and I am not a slave so that anyone that I am doing work for can't insult me for no reason, I decided to go through the Dispute and later the Arbitration stage and the client didn't provide any good evidences but they stood with him because he has many projects on the Website while this was my first project on the website after waiting for 7 months so they saw that the client is providing more profit to them so why not stand with him while he was obviously very wrong.
They take their fee right after you accept a project so that if any conflict happened between the freelancer and the client they will have their fee on their pockets even if the client refuse to pay the freelancer which again proves that they are scamming you.
And even when I charged my account using my Visa, they asked me to Authenticate my Visa first in order for the transaction to implement successfully but I didn't do it but guess what, when I looked in my balance I found that the money is there so they don't care if I have stolen this visa or scammed someone else to use his Visa, they just care about their profit, they are money dogs.
Tip for consumers:
if you want to be a slave then Freelancer is a good website for you
Products used:
Freelancer
Date of experience: October 6, 2021
FREELANCER.COM REFUSES TO REFUND THE 500.00 I WAS RIPPED OFF FOR THROUGH MY SQUARE ACCOUNT BECAUSE OF THEIR NEGLIGENCE TO PROPERLY SCREEN THEIR EMPLOYERS THAT ARE POSTING THESE JOBS. THE LAWYER AND SUING THEM IS NEXT STEP FOR ME! I JUST WANT MY MONEY BACK! I joined Freelancer in the hope that I would get some half decent work to do. Umm NOT! Of the few jobs that i was asked about i accepted only one and with that the people that hired me to build them an art website were working with stolen art and stolen credit card numbers and i got ripped of $500.00 through my personal square account, i have reported all this to the police. These people that are posting these jobs are from Nigeria and i recommend for those of you that wish to continue with Freelancer.com never accept or bid on a job from anyone from Nigeria they are all scam artists. They have now stolen my artwork and are trying to sell it online and Freelancer.com continues to let these employers post this job about this art gallery assistant being needed pathetic i can't believe it. I am so infuriated. I put in another support ticket today because i was contacted by another person again yesterday in where these people were scamming her with my art work this is not funny and freelancer does not absolutely nothing to resolve this dispute. These employers on there don't put up profile pictures, they don't have to supply copies of government id and taxation information in order to prove they are who they say they are... like just disgusting. I do not recommend people use the freelancer.com site. In my opinion Freelancer.com has also stolen my artwork because they are allowing these people to continue to fraudulently post these jobs to sell it.
Tip for consumers:
terrible service terrible site the attached job offer is a scam and any you see like it is a scam they are selling my artwork that is copyrighted.
Date of experience: March 6, 2016
Hello, Bonnie. Lara here from Freelancer.com. I understand that you had issues with one of the users. I see that this is being addressed via ticket ID TTY-585-61354. Kindly refer to the said ticket for recommendations. Thank you.
THIS IS A WARNING TO ANYONE WHO USES FREELANCER, STAY AWAY, STAY AWAY, STAY AWAY!
This company has screwed me over so many times and screwed so many developers and clients that it's a mystery how they haven't been shut down yet.
It all started with a simple contract i received, and once i received an initial payment of $1300, my account got limited and frozen, i contacted them asking about the reason behind this, and they just simply told me it was because of outside communication, to which i responded that it's very normal call to go over everything, that is a business standard, and the contract went through the platform and so did the payment, so there was no reason behind these extreme majors they took.
The money was frozen and they told me that it would stay that way, up until they closed my account for good one week after with a simple email, saying that they closed my account.
I have worked on this platform for over 7 years, finished countless projects with full perfect five star reviews, never hurt anyone or hurt the platform in any way, and the only thing i did occasionally that was frowned upon was a call here or there to explain something to a client or to share my screen with them, and its not my fault that they did not provide these features on their platform and i had to use something else to make up for their short comings.
In conclusion, i gave them 7 years of my life; they closed my account for nothing, stole from me, and took away my main source of living.
I have not been able to even leave my house for the past week, and had to force myself to write this review, even as just a warning for people, and I'll make sure that everyone hears about what happened to me.
Date of experience: November 4, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Nidhin, this is Lara from Freelancer.com. We understand your frustration regarding what happened with your earned funds. I see that this has been addressed via ticket ID VLN-846-54390. If you need further assistance, do not hesitate to update the ticket. Thank you and take care.