business logo of Freelancer

FreelancerReviews 19,861

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,151
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Aktauzzaman S.
Unfollow Aktauzzaman S.
Share Review
Report Review

Helpful person
September 6, 2019

His name is Phoebe C.And he did a great job of helping solve my problem. Thank you dear Freelancer.com

Date of experience: September 3, 2019
RU
1 review
0 helpful votes
Follow Ayoub O.
Unfollow Ayoub O.
Share Review
Report Review

Very Helpful
September 2, 2019

Her name is Janika, and she did a great job helping solve my problem, she gave the time and the effort needed, thank you so much Janika

Date of experience: September 2, 2019
Viet Nam
1 review
0 helpful votes
Follow Dung F.
Unfollow Dung F.
Share Review
Report Review

Review for Janika
September 2, 2019

Janika helped me tremendously in our chat session. Janika assisted me closely and solved my concern quickly.

Date of experience: September 2, 2019
India
1 review
0 helpful votes
Follow Bhvika R.
Unfollow Bhvika R.
Share Review
Report Review

Satisfied
September 2, 2019

Noelle being so helpful for resolving my queries, even he/she promised to convince the Employer based on my services on this platform. I am happy and willing to get best support always.

Date of experience: September 2, 2019
NL
1 review
0 helpful votes
Follow Navneet N.
Unfollow Navneet N.
Share Review
Report Review

I had issues opening my account and I was not totally aware that I was been charged by Freelancer even when I was not able to use my account.

Date of experience: September 2, 2019
India
1 review
0 helpful votes
Follow Mediasys O.
Unfollow Mediasys O.
Share Review
Report Review

Happy with the service
September 2, 2019

Really happy and satisfied for the help and assistance. I will definitely contact with the support team again if I need. Really supportive help desk team. Keep it up.

Date of experience: September 2, 2019
Florida
1 review
0 helpful votes
Follow Adina C.
Unfollow Adina C.
Share Review
Report Review

Michelle A
September 2, 2019

Michelle was thorough and very patient in explaining the billing process. I was able to get my questions answered and achieve my goal of the chat.

Date of experience: September 1, 2019
Kenya
1 review
0 helpful votes
Follow Gilbert A.
Unfollow Gilbert A.
Share Review
Report Review

Michelle A is Excellent
September 2, 2019

If I could rate more than 5 stars, I would. Excellent support from Michelle. A
She was fast, polite and just perfect in assisting me resolve my query.

Date of experience: September 1, 2019
Canada
1 review
0 helpful votes
Follow Shinny P.
Unfollow Shinny P.
Share Review
Report Review

Helpful and responsible
September 2, 2019

I have a problem with a fake employer and the supporter of freelancer listened to me and solved the problem positively

Date of experience: September 1, 2019
India
1 review
0 helpful votes
Follow Sarita F.
Unfollow Sarita F.
Share Review
Report Review

Good Support
September 1, 2019

Michelle A provided good support and expecting to handle this case wisely for securing women's pride in the future.

Date of experience: August 31, 2019
Bangladesh
1 review
0 helpful votes
Follow Janntul K.
Unfollow Janntul K.
Share Review
Report Review

Freelancer support
September 1, 2019

Thanks for support he is a great he understand my massage and he give his best support thanks again :) have a good day man :)

Date of experience: August 31, 2019
India
1 review
0 helpful votes
Follow Abhay O.
Unfollow Abhay O.
Share Review
Report Review

I was facing scammer issues and then I contact to the team about my matters, The team really take quick action and provide me with genuine solutions.
I feel safe working on this platform.

Date of experience: August 31, 2019
India
1 review
0 helpful votes
Follow Pranjal R.
Unfollow Pranjal R.
Share Review
Report Review

Janika provided a prompt and effective response to my query - I had been waiting since a long time for my profile scores to reflect the correct value and she hastened the process up

Date of experience: August 31, 2019
Germany
1 review
0 helpful votes
Follow Larissa H.
Unfollow Larissa H.
Share Review
Report Review

Very fast and good help
August 31, 2019

My questions were anserwed very fast and very good. I could clear my problem. I got really help. Thank you

Date of experience: August 31, 2019
Bangladesh
1 review
0 helpful votes
Follow Ibrahim M.
Unfollow Ibrahim M.
Share Review
Report Review

I freely talk with support.
I'm feeling very good
The freelancer support assistance are very good and very friendly behavior!
I'm clearly understand them my problem.

Date of experience: August 30, 2019
Australia
1 review
0 helpful votes
Follow Sebastian T.
Unfollow Sebastian T.
Share Review
Report Review

I appreciate Daphne G help in chat communication for the refund of my money.
She was very kind and quick with my problem.
I will wait for the refund as she said during the day.

Date of experience: August 30, 2019
Spain
1 review
0 helpful votes
Follow Yulia K.
Unfollow Yulia K.
Share Review
Report Review

A great help for me
August 30, 2019

Rhian C. Has been very kind and has helped me solve the problems that came up with my account. I am very very satisfied with him and he is certainly a great professional. Thanks for everything!

Date of experience: August 30, 2019
India
1 review
0 helpful votes
Follow Brajesh U.
Unfollow Brajesh U.
Share Review
Report Review

Excellent Support.
August 30, 2019

Debra E. Understand the freelancer feelings & give me proper and quick support. Thank you so much for support. I really appreciate.

Date of experience: August 29, 2019
Bangladesh
1 review
0 helpful votes
Follow Redoy H.
Unfollow Redoy H.
Share Review
Report Review

For help
September 3, 2019

Jennifer M is a very good person i hope i take help from his... i hope freelancer go to for help like this type person and i know that this kind of person help a freelancer employer

Date of experience: August 29, 2019
Indonesia
1 review
0 helpful votes
Follow Januari D.
Unfollow Januari D.
Share Review
Report Review

Jessica B., help me for my problem about membership and refund fees, she immediately fix the problem, and very helpfull

Date of experience: August 29, 2019