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FreelancerReviews 19,848

4.8

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,150
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Michelle A
September 2, 2019

Michelle was thorough and very patient in explaining the billing process. I was able to get my questions answered and achieve my goal of the chat.

Date of experience: September 1, 2019
Kenya
1 review
0 helpful votes
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Michelle A is Excellent
September 2, 2019

If I could rate more than 5 stars, I would. Excellent support from Michelle. A
She was fast, polite and just perfect in assisting me resolve my query.

Date of experience: September 1, 2019
Canada
1 review
0 helpful votes
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Helpful and responsible
September 2, 2019

I have a problem with a fake employer and the supporter of freelancer listened to me and solved the problem positively

Date of experience: September 1, 2019
India
1 review
0 helpful votes
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Good Support
September 1, 2019

Michelle A provided good support and expecting to handle this case wisely for securing women's pride in the future.

Date of experience: August 31, 2019
Bangladesh
1 review
0 helpful votes
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Freelancer support
September 1, 2019

Thanks for support he is a great he understand my massage and he give his best support thanks again :) have a good day man :)

Date of experience: August 31, 2019
India
1 review
0 helpful votes
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I was facing scammer issues and then I contact to the team about my matters, The team really take quick action and provide me with genuine solutions.
I feel safe working on this platform.

Date of experience: August 31, 2019
India
1 review
0 helpful votes
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Janika provided a prompt and effective response to my query - I had been waiting since a long time for my profile scores to reflect the correct value and she hastened the process up

Date of experience: August 31, 2019
Germany
1 review
0 helpful votes
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Very fast and good help
August 31, 2019

My questions were anserwed very fast and very good. I could clear my problem. I got really help. Thank you

Date of experience: August 31, 2019
Bangladesh
1 review
0 helpful votes
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I freely talk with support.
I'm feeling very good
The freelancer support assistance are very good and very friendly behavior!
I'm clearly understand them my problem.

Date of experience: August 30, 2019
Australia
1 review
0 helpful votes
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I appreciate Daphne G help in chat communication for the refund of my money.
She was very kind and quick with my problem.
I will wait for the refund as she said during the day.

Date of experience: August 30, 2019
Spain
1 review
0 helpful votes
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A great help for me
August 30, 2019

Rhian C. Has been very kind and has helped me solve the problems that came up with my account. I am very very satisfied with him and he is certainly a great professional. Thanks for everything!

Date of experience: August 30, 2019
India
1 review
0 helpful votes
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Excellent Support.
August 30, 2019

Debra E. Understand the freelancer feelings & give me proper and quick support. Thank you so much for support. I really appreciate.

Date of experience: August 29, 2019
Bangladesh
1 review
0 helpful votes
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For help
September 3, 2019

Jennifer M is a very good person i hope i take help from his... i hope freelancer go to for help like this type person and i know that this kind of person help a freelancer employer

Date of experience: August 29, 2019
Indonesia
1 review
0 helpful votes
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Jessica B., help me for my problem about membership and refund fees, she immediately fix the problem, and very helpfull

Date of experience: August 29, 2019
Georgia
1 review
0 helpful votes
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"Judith J was awesome"
September 3, 2019

Judith j is very nice and he has a very good customer support. He solved my project cancellation issues in a experienced manner.

Date of experience: August 29, 2019
Philippines
1 review
0 helpful votes
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Membership Plan Cancel.
August 29, 2019

Janika is great in communication and fast fixing the problem. I am glad that she help me. Thank you so much.

Date of experience: August 29, 2019
Bangladesh
1 review
0 helpful votes
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Great
August 29, 2019

It's a pleasure to chat with your employee Rhian C. Thanks for helping me Mr. Rhian C. He solved my problem. I'll will give him 5 star rating

Date of experience: August 29, 2019
GB
1 review
1 helpful vote
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My employer didn't respond since the first day and requesting my deposit back is being unnecessarily long and time consuming. My time is very important and I don't think Freelancer is taking its costumers with the due respect.
Janika was very nice assisting me in the process.

Date of experience: August 29, 2019
Philippines
1 review
0 helpful votes
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Membership issue
August 29, 2019

It was great! As a chat support manager, I understand pretty well how this works and the agent Josie G. Did more than a great job. Got a lot of stuff in her.

Date of experience: August 29, 2019
New York
1 review
0 helpful votes
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Excellent Service
August 29, 2019

I was chatting with Rhyan C. He was very pleasant and straight to the point. He was able to help with an issue that I had with a past contest.

Date of experience: August 28, 2019