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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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India
1 review
0 helpful votes
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For customer care
November 11, 2018

The issue for refund was solved within minutes as the agent was very helpful in understanding customer issue.

Date of experience: November 7, 2018
Florida
1 review
0 helpful votes
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Perfect experience
August 5, 2022

It was amazing, she was kind and understandable.It was a pleased talk with her and doing my verification.

Date of experience: August 5, 2022
India
1 review
0 helpful votes
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Great customer service
May 31, 2021

I am very happy with the services that I received from the person who handled my email. I really appreciate that.

Date of experience: May 31, 2021
Philippines
1 review
0 helpful votes
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Inquiry about Withrawal
May 7, 2019

The agent if very detailed. He/she helps me asap. He/she fix all my concern asap and he/she is polite towards me.

Date of experience: May 7, 2019
Saudi Arabia
1 review
0 helpful votes
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Great and professional call
March 28, 2022

I enjoyed the call and learned from it. It was professionally done and presented. Thank you was well

Date of experience: March 28, 2022
Armenia
1 review
0 helpful votes
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Membership
November 19, 2017

A fast and kind support team! My support operator Stephanie helped me a lot and solved my problem. Thanks to her.

Date of experience: November 17, 2017
Egypt
1 review
0 helpful votes
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Great service form Sean
May 19, 2019

Very helpful agent who tried his best to help me in my problem. He listened to me and understood my request well and tried to help me to his best

Date of experience: May 17, 2019
Qatar
1 review
0 helpful votes
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Professional and positive
May 19, 2019

Anastasia D was very quick to response and professional very positive. Anastasia D thank you for your help

Date of experience: May 16, 2019
Egypt
1 review
0 helpful votes
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ToJjavier
March 22, 2023

Thank you for giving me more information about the withdrawal
You are very helpful and patient

Thank you

Date of experience: March 22, 2023
Pakistan
1 review
0 helpful votes
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Betty is best
November 4, 2018

Betty listened to me first and spent time to understand my case and then gave me satisfactory answers.

Date of experience: November 3, 2018
India
1 review
0 helpful votes
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Great Support from Jennifer M
May 27, 2019

Jennifer M helped great. She understood my situation completely and clearly. She clarified me and resolved my problem.

Date of experience: May 26, 2019
South Africa
1 review
0 helpful votes
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Fast Response
March 21, 2023

The support team provided a quick response to an ongoing situation I have with a project, I appreciate the timely response.

Date of experience: March 21, 2023
India
1 review
0 helpful votes
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Refund on Contest
December 6, 2017

Good to discuss issues and resolve instantly. Direct and good in considering the issues faced real time with the new users.

Date of experience: December 6, 2017
Philippines
1 review
0 helpful votes
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Good Efforts with Tony C.
November 18, 2018

The questions were answered completely and actions were performed effectively. The agent is polite in answering my questions.

Date of experience: November 14, 2018
Saudi Arabia
1 review
0 helpful votes
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Very few place that I found that I enjoyed the customer support experience as much as on freelancers

Date of experience: November 28, 2017
Philippines
1 review
0 helpful votes
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Best support, quick, excellent and precise.
November 22, 2019

Straight to the point at solving the issue and implementing what's needed to do, unlike shopee and Lazada support. Amazing support.

Date of experience: November 21, 2019
Ukraine
1 review
0 helpful votes
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It was not as difficult as I thought, Barry is very responsive and understanding. The interview was comfortable and not stressful

Date of experience: May 24, 2023
Egypt
1 review
0 helpful votes
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Live chat service
October 31, 2018

Thank you for helping, he was very helpful and fast responding, thank you for this service Mohamed Mostafa

Date of experience: October 29, 2018
Turkey
1 review
0 helpful votes
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Good, Thanks,
October 29, 2018

It was really good, thanks, i had problem and he fixed it really soon and in good way, thank you again,

Date of experience: October 28, 2018
Pakistan
1 review
0 helpful votes
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Express Withdrawal Issue
July 8, 2018

Stephanie really helped me and was very pleasant.
She's very nice and polite.
Her communication is really good.

Date of experience: July 6, 2018