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FreelancerReviews 19,884

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,151
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great Customer Service!
September 4, 2019

Michelle A. Was simply awesome! She was patient and took the time to check my issue and help me deal with it. Loved her service! Thanks!

Date of experience: September 3, 2019
Mexico
1 review
0 helpful votes
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Best support ever
September 8, 2019

Eula R. Has attended me like no one before, other people are prepotent, this person is not, really fast support and really cervical, please contract people like this

Date of experience: September 3, 2019
KR
1 review
0 helpful votes
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The agent was Rhian C. And he gave me fast and accurate answers throughout the chat. He also gave me extra information and things I should know in order to properly use freelancer.com. I am greateful for his service.

Date of experience: September 3, 2019
Delaware
1 review
0 helpful votes
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Support
September 3, 2019

He was helpful for the support which i was seeking. Additionally he helped me in providing further information about freelancer community guidelines.

Date of experience: September 3, 2019
Egypt
1 review
0 helpful votes
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Helpful
September 3, 2019

I give her 5 stars, she was very helpful and professional.
Giving me specific answers for the case.

Date of experience: September 3, 2019
Bangladesh
1 review
0 helpful votes
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Helpful person
September 6, 2019

His name is Phoebe C.And he did a great job of helping solve my problem. Thank you dear Freelancer.com

Date of experience: September 3, 2019
RU
1 review
0 helpful votes
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Very Helpful
September 2, 2019

Her name is Janika, and she did a great job helping solve my problem, she gave the time and the effort needed, thank you so much Janika

Date of experience: September 2, 2019
Viet Nam
1 review
0 helpful votes
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Review for Janika
September 2, 2019

Janika helped me tremendously in our chat session. Janika assisted me closely and solved my concern quickly.

Date of experience: September 2, 2019
India
1 review
0 helpful votes
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Satisfied
September 2, 2019

Noelle being so helpful for resolving my queries, even he/she promised to convince the Employer based on my services on this platform. I am happy and willing to get best support always.

Date of experience: September 2, 2019
NL
1 review
0 helpful votes
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I had issues opening my account and I was not totally aware that I was been charged by Freelancer even when I was not able to use my account.

Date of experience: September 2, 2019
India
1 review
0 helpful votes
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Happy with the service
September 2, 2019

Really happy and satisfied for the help and assistance. I will definitely contact with the support team again if I need. Really supportive help desk team. Keep it up.

Date of experience: September 2, 2019
Florida
1 review
0 helpful votes
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Michelle A
September 2, 2019

Michelle was thorough and very patient in explaining the billing process. I was able to get my questions answered and achieve my goal of the chat.

Date of experience: September 1, 2019
Kenya
1 review
0 helpful votes
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Michelle A is Excellent
September 2, 2019

If I could rate more than 5 stars, I would. Excellent support from Michelle. A
She was fast, polite and just perfect in assisting me resolve my query.

Date of experience: September 1, 2019
Canada
1 review
0 helpful votes
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Helpful and responsible
September 2, 2019

I have a problem with a fake employer and the supporter of freelancer listened to me and solved the problem positively

Date of experience: September 1, 2019
India
1 review
0 helpful votes
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Good Support
September 1, 2019

Michelle A provided good support and expecting to handle this case wisely for securing women's pride in the future.

Date of experience: August 31, 2019
Bangladesh
1 review
0 helpful votes
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Freelancer support
September 1, 2019

Thanks for support he is a great he understand my massage and he give his best support thanks again :) have a good day man :)

Date of experience: August 31, 2019
India
1 review
0 helpful votes
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I was facing scammer issues and then I contact to the team about my matters, The team really take quick action and provide me with genuine solutions.
I feel safe working on this platform.

Date of experience: August 31, 2019
India
1 review
0 helpful votes
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Janika provided a prompt and effective response to my query - I had been waiting since a long time for my profile scores to reflect the correct value and she hastened the process up

Date of experience: August 31, 2019
Germany
1 review
0 helpful votes
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Very fast and good help
August 31, 2019

My questions were anserwed very fast and very good. I could clear my problem. I got really help. Thank you

Date of experience: August 31, 2019
Bangladesh
1 review
0 helpful votes
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I freely talk with support.
I'm feeling very good
The freelancer support assistance are very good and very friendly behavior!
I'm clearly understand them my problem.

Date of experience: August 30, 2019