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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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There were unpleasant questions about the refund, but the specialist(Janika.) of those support quickly and quickly resolved all issues, 10 of 10 points.
Thank you!
We had a double payment of the NDA fee but Daphne sorted our problem really fast, very friendly. Thank you, Daph!
Rhian ha arreglado el problema con mis datos VAT. Todo ha estado bien, excepto que no me atienda en español.
Daphne G. Was so helpful in resolving my issue with scams. I had two of them hit me in an hours time. So helpful and explained everything so well. I can't thank them enough for the help they gave to me today.
Thank you Janika for your help. She solved the problem within a minute! I suggest her if you have any problem with the website.
Heather R. Was absolutely fantastic in helping me solve my issue. Her friendly manner, kindness and professionalism should be a benchmark for all customer service representatives. Thanks again. Best. P.
To whom it may concern, It was a pleasure working with Ms. Gab R. By her help I was able to get my first project, were she contacted me and offered the project. After that Shirley and I had the direct contact. I was able to complete the project in 1 day. I faced some difficulties in refunding my deposit and the withdrawal. Gab R. Was very supportive and she followed up the issue. In addition to that Shirley also followed up and was caring enough. I had a great experience with them, much appreciated!
Thank you for your suggestion for my case. He is very quickly to help and give me more information about this case
Eula was very kind to me i liked how easily she easily answered every question so nicely though she was a little late at replying sometimes but still she helped me very well... Great work :)
I had a few people contact me, asking for me to contact them on various chatting platforms away from freelancer.com. Several of them wanted me to create accounts on another free lancing website and offered to pay for my subscription for more than 3 years but the amazing part is that they wanted access to my computer so they could work remotely. After I stopped laughing, I initiated a chat with freelancer.com support and reported them.
Jennifer took my complaint and assured me the issue with these particular accounts would be dealt with.
Very good and great customer services by freelancer.com. They resolved my issue. It was complicated but they managed it. Very happy with services
Their support is fantastic! They answered on all my questions! The Benny S. Is really kind and professional!
I had a suspission in one employer, therefore contacted support and Jessica assisted greatly. I appreciate the assistance.
Great assistance by Judith J.
Actually i never expected such a fast and simplified service in such a well known brand.
Very good agent, give a clear and great help me as a new freelancer user. I give five stars for you. Such a humble agent. :)
I Waited a bit but help was courteos and up to the mark. He would be a great asset for any employer. I will foloow freelancer just because of this instant help
I contacted support team to resolve my project fee issue. Judith J helped me exactly.
Very fast and very communicative.
Thanks so much. Judith and amazing support team.
I am extremely satisfied with freelancer.com specially support team. I had participated in the contest and contest holder chose other users entry as winning entry, but after some days I came to know that they are using my entry as their logo that too without my permission so Immediately I approached support team and they helped me to solve this issue. ThankYou freelancer team.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.