business logo of Freelancer

FreelancerReviews 19,956

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
Follow Andre Q.
Unfollow Andre Q.
Share Review
Report Review

Quick and efficient chat
September 8, 2019

Janika helped me to quickly understand how I will know whether my bid was successful. I suggest you add that to the FAQ section since it currently dot tell how you are notified of a successful bid... unless I missed it somehow.

Date of experience: September 8, 2019
Cambodia
1 review
1 helpful vote
Follow Virginie K.
Unfollow Virginie K.
Share Review
Report Review

They don't pay my earnings though payment method verified and they escape to solve the issue. They work only with Standard banks, i. E. not done for real freelancers. They suggest me to work more and reach 500USD to get paid by another method. They are not ready to solve my issue. I can°t reach any solution for 2 months. Obviously, others had the same problem. Run away from Freelancer.com guys!

Date of experience: September 8, 2019
Washington
2 reviews
0 helpful votes
Follow Teresa T.
Unfollow Teresa T.
Share Review
Report Review

Best Site EVER
September 8, 2019

I can't recommend this site enough. Logo's that I could not have possibly come up with on my own. Fantastic professionals. Can't wait to use it again!

Date of experience: September 7, 2019
Pakistan
1 review
0 helpful votes
Follow Zohra H.
Unfollow Zohra H.
Share Review
Report Review

Had a good time chatting with Michelle. Provided good service and was polite. I had a problem with my card authentication, and she assisted me well.

Date of experience: September 7, 2019
Germany
1 review
0 helpful votes
Follow Carole Y.
Unfollow Carole Y.
Share Review
Report Review

Awarding a contest
September 8, 2019

Michelle A. Was dedicated to find a solution to my issue. I choosed wrongly more winners as needed and didnt know how to cancel it. Thanks again.

Date of experience: September 7, 2019
Germany
1 review
0 helpful votes
Follow Hammam S.
Unfollow Hammam S.
Share Review
Report Review

Friendly!
September 8, 2019

Was really simple to contact and they are pretty helpfull
Im pleased with the first contact tey helped me about issues with my imployer

Date of experience: September 7, 2019
Pakistan
1 review
0 helpful votes
Follow Omar C.
Unfollow Omar C.
Share Review
Report Review

No Proposal Submitted
September 8, 2019

Excellent and amazing experience! Feeling secure and extremely comfortable while chatting with "Rhian C", having professional way of chatting, he is humble and caring person! I never forget about chat with him... He resolved my problem within seconds! Thanks!

Date of experience: September 7, 2019
Egypt
1 review
0 helpful votes
Follow Ahmed N.
Unfollow Ahmed N.
Share Review
Report Review

Transfer money
September 12, 2019

Very helpful and make it easy for me to transfer money
But all of these after many times I emailed them

Date of experience: September 7, 2019
Serbia
1 review
0 helpful votes
Follow Tanja N.
Unfollow Tanja N.
Share Review
Report Review

Chat with Janika
September 8, 2019

Janika responded to my question wast and professionaly.
My question was about my withdrawal status and she checked it immediately.

Date of experience: September 6, 2019
India
1 review
0 helpful votes
Follow Gsv O.
Unfollow Gsv O.
Share Review
Report Review

Contest payment
September 8, 2019

Good communication with Michelle A.
Good communication with Michelle A.
Good communication with Michelle A.

Thank you

Date of experience: September 6, 2019
Texas
1 review
0 helpful votes
Follow JOANN F.
Unfollow JOANN F.
Share Review
Report Review

Prize Refund
September 8, 2019

Jessica B. Helped me get my refund very quickly when I contacted Freelancer. She was friendly and I appreciate her help.

Date of experience: September 6, 2019
Colombia
1 review
0 helpful votes
Follow Rosario C.
Unfollow Rosario C.
Share Review
Report Review

Somebody was trying to do a scam through your site, and your team had already identified and closed the account of the "employer". I'm happy with my self for being careful and check it with you before making any type of payment.

Date of experience: September 6, 2019
Turkiye
1 review
0 helpful votes
Follow Umit A.
Unfollow Umit A.
Share Review
Report Review

I was swindled by a freelancer user. I told the whole truth to the freelancer.com and they helped me.

Date of experience: September 5, 2019
Bangladesh
1 review
1 helpful vote
Follow Mushfiqur W.
Unfollow Mushfiqur W.
Share Review
Report Review

Client has lodged a dispute
September 5, 2019

Michelle A. Helps me with client's disputed issue. I've got exact information what I need. I highly recommended him.

Date of experience: September 5, 2019
India
1 review
0 helpful votes
Follow Karthikeyan Q.
Unfollow Karthikeyan Q.
Share Review
Report Review

Good Customer Facilitation
September 5, 2019

His support for activating offered PLUS membership is really great. He was patient and facilitated neatly. Thanks for his patience.

Date of experience: September 5, 2019
Bangladesh
1 review
0 helpful votes
Follow Al-Mamun W.
Unfollow Al-Mamun W.
Share Review
Report Review

Very Friendly
September 5, 2019

The freelancer.com staffs are very friendly. They are active all time.
I am so happy to work in this platform and

Date of experience: September 5, 2019
VE
1 review
0 helpful votes
Follow Edgard Q.
Unfollow Edgard Q.
Share Review
Report Review

Support experience.
September 8, 2019

It has been a gratifying support experience with the technical support team, very friendly and cooperative.

Date of experience: September 5, 2019
Nigeria
1 review
0 helpful votes
Follow Richard K.
Unfollow Richard K.
Share Review
Report Review

Great Assistance with Deposit Mistake
September 5, 2019

My experience with Josie was recommendable and that is why i am taking time out to submit this review. Fast response, swift solution and attention to details... it's a 5 start from me

Date of experience: September 5, 2019
Turkiye
1 review
0 helpful votes
Follow Ozge M.
Unfollow Ozge M.
Share Review
Report Review

Helpful
September 5, 2019

Rhian C assisted me with a problem i had with an employer. He was reassuring, assisting and really kind. It was relieving to talk to him.

Date of experience: September 5, 2019
Nigeria
1 review
0 helpful votes
Follow Rasheed I.
Unfollow Rasheed I.
Share Review
Report Review

Excellent Review
September 5, 2019

The customer support(denyse) was really helpful and wonderful, treated my issues within minutes and listened attentively to everything i said..

Date of experience: September 5, 2019