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FreelancerReviews 19,975

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,154
value
1,004
shipping
681
returns
770
quality
1,008
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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I contacted support team to resolve my project fee issue. Judith J helped me exactly.
Very fast and very communicative.
Thanks so much. Judith and amazing support team.

Date of experience: September 9, 2019
India
1 review
0 helpful votes
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Stolen entry
September 9, 2019

I am extremely satisfied with freelancer.com specially support team. I had participated in the contest and contest holder chose other users entry as winning entry, but after some days I came to know that they are using my entry as their logo that too without my permission so Immediately I approached support team and they helped me to solve this issue. ThankYou freelancer team.

Date of experience: September 9, 2019
Oklahoma
2 reviews
0 helpful votes
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Bailey is Awesome!
September 9, 2019

Bailey not only helped me by Protecting my Account, and getting a scam off the freelance website, Bailey also helped me by providing me with amazing knowledge on advancing my freelancing! Bailey needs a Raise!

Date of experience: September 9, 2019
Spain
1 review
0 helpful votes
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The best assistant
September 9, 2019

La mejor atención que se pueda recibir de una persona que realiza tanto su trabajo mirando por su empresa como por sus clientes. Recomendada esta chica por resolver el problema que tenía

Date of experience: September 9, 2019
Bangladesh
1 review
0 helpful votes
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Thank you very much to assist me. Eula R. Is very helpful and I have satisfied with her assist. Regards to Eula R.

Date of experience: September 8, 2019
Philippines
1 review
0 helpful votes
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Fast support
September 9, 2019

Eula R. Is nice person and very responsive and he answered my quires. Really appreciated his help, very recommended to others.

Date of experience: September 8, 2019
Thailand
1 review
0 helpful votes
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Great and swift support
September 8, 2019

Michelle A was very prompt in responding to my support issue. Appreciate the great support. Happy to use Freelancer services as always.

Date of experience: September 8, 2019
Serbia
1 review
0 helpful votes
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Password
September 9, 2019

Hi
I am extremely satisfied with the level of services Freelancer.com support team members provided me. Thanks again and all the best.

Date of experience: September 8, 2019
South Africa
1 review
0 helpful votes
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Quick and efficient chat
September 8, 2019

Janika helped me to quickly understand how I will know whether my bid was successful. I suggest you add that to the FAQ section since it currently dot tell how you are notified of a successful bid... unless I missed it somehow.

Date of experience: September 8, 2019
Cambodia
1 review
1 helpful vote
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They don't pay my earnings though payment method verified and they escape to solve the issue. They work only with Standard banks, i. E. not done for real freelancers. They suggest me to work more and reach 500USD to get paid by another method. They are not ready to solve my issue. I can°t reach any solution for 2 months. Obviously, others had the same problem. Run away from Freelancer.com guys!

Date of experience: September 8, 2019
Washington
2 reviews
0 helpful votes
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Best Site EVER
September 8, 2019

I can't recommend this site enough. Logo's that I could not have possibly come up with on my own. Fantastic professionals. Can't wait to use it again!

Date of experience: September 7, 2019
Pakistan
1 review
0 helpful votes
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Had a good time chatting with Michelle. Provided good service and was polite. I had a problem with my card authentication, and she assisted me well.

Date of experience: September 7, 2019
Germany
1 review
0 helpful votes
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Awarding a contest
September 8, 2019

Michelle A. Was dedicated to find a solution to my issue. I choosed wrongly more winners as needed and didnt know how to cancel it. Thanks again.

Date of experience: September 7, 2019
Germany
1 review
0 helpful votes
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Friendly!
September 8, 2019

Was really simple to contact and they are pretty helpfull
Im pleased with the first contact tey helped me about issues with my imployer

Date of experience: September 7, 2019
Pakistan
1 review
0 helpful votes
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No Proposal Submitted
September 8, 2019

Excellent and amazing experience! Feeling secure and extremely comfortable while chatting with "Rhian C", having professional way of chatting, he is humble and caring person! I never forget about chat with him... He resolved my problem within seconds! Thanks!

Date of experience: September 7, 2019
Egypt
1 review
0 helpful votes
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Transfer money
September 12, 2019

Very helpful and make it easy for me to transfer money
But all of these after many times I emailed them

Date of experience: September 7, 2019
Serbia
1 review
0 helpful votes
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Chat with Janika
September 8, 2019

Janika responded to my question wast and professionaly.
My question was about my withdrawal status and she checked it immediately.

Date of experience: September 6, 2019
India
1 review
0 helpful votes
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Contest payment
September 8, 2019

Good communication with Michelle A.
Good communication with Michelle A.
Good communication with Michelle A.

Thank you

Date of experience: September 6, 2019
Texas
1 review
0 helpful votes
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Prize Refund
September 8, 2019

Jessica B. Helped me get my refund very quickly when I contacted Freelancer. She was friendly and I appreciate her help.

Date of experience: September 6, 2019
Colombia
1 review
0 helpful votes
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Somebody was trying to do a scam through your site, and your team had already identified and closed the account of the "employer". I'm happy with my self for being careful and check it with you before making any type of payment.

Date of experience: September 6, 2019