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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Janika provided a prompt and effective response to my query - I had been waiting since a long time for my profile scores to reflect the correct value and she hastened the process up
My questions were anserwed very fast and very good. I could clear my problem. I got really help. Thank you
I freely talk with support.
I'm feeling very good
The freelancer support assistance are very good and very friendly behavior!
I'm clearly understand them my problem.
I appreciate Daphne G help in chat communication for the refund of my money.
She was very kind and quick with my problem.
I will wait for the refund as she said during the day.
Rhian C. Has been very kind and has helped me solve the problems that came up with my account. I am very very satisfied with him and he is certainly a great professional. Thanks for everything!
Debra E. Understand the freelancer feelings & give me proper and quick support. Thank you so much for support. I really appreciate.
Jennifer M is a very good person i hope i take help from his... i hope freelancer go to for help like this type person and i know that this kind of person help a freelancer employer
Jessica B., help me for my problem about membership and refund fees, she immediately fix the problem, and very helpfull
Judith j is very nice and he has a very good customer support. He solved my project cancellation issues in a experienced manner.
Janika is great in communication and fast fixing the problem. I am glad that she help me. Thank you so much.
My employer didn't respond since the first day and requesting my deposit back is being unnecessarily long and time consuming. My time is very important and I don't think Freelancer is taking its costumers with the due respect.
Janika was very nice assisting me in the process.
It was great! As a chat support manager, I understand pretty well how this works and the agent Josie G. Did more than a great job. Got a lot of stuff in her.
I was chatting with Rhyan C. He was very pleasant and straight to the point. He was able to help with an issue that I had with a past contest.
Jessica B bent over backwards to help me solve my concerns. I'm delighted with the results! Awesome!
Rhian C. Solved my issues in a very useful and comprehensive manner. Rhian is very nice and has very good customer support manner.
I am very happy for his help. Thanks for him and enter freelancer team. Rhian C. Are Helpfully and very active.
It has been a great experience for me to contact with the freelancer team. They are always ready to solve any problem very quickly.
Josie is the best support agent i have talked. I am very helpful by his guidance. His way of talking is very nice and giving answer of each questioned i have asked in detail. And provided all the info i want.
Thanks to Bailey E. For the attendance, she was very kind and helpful with my questions and solved them quickly.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.