Overview
Freelancer has a rating of 4.7 stars from 18,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I worked for 2 weeks on identity verification and for all this time I was in touch with Chelsea, she is a very caring and nice specialist and helped me solve all the problems, thank you!
The chat experience was pleasant. As for the issue resolving time, all I can say is unbelievably fast. I had an issue with a refund on a payment which was solved in less than 5 minutes.
I had one project the client will not pay ne for, but I still get Charged 10%. Then another which was cancelled by the client 20% complete, you guessed it they charged be 10% on the whole project(not the bit I was paid for), so after completing 2 jobs I now have $3 which I cannot even withdraw because of a minimum
Avoid Freelancer, use Elance, Guru or Odesk - there I get paid...
Beware! This site is a scam!
They make you put money in escrow to use the site and hire programmers. Then once you have money in your account they freeze your account so you can't pay any of your programmers or transfer your money back out to your bank account.
Then they send you a message saying you need to "verify" your identity and that your money will be frozen until you do. I tried 10 times to do this. I uploaded my drivers license numerous times and other forms of governement id. But they kept saying they dont accept it for one reason or another and making up excuses.
So eventually they stole over $250 from my bank and I had to file a fraud alert with my bank to get the money back. And my programmers on Freelancer didnt get paid either. The only ones who got paid were the crooks at freelancer
I am filing a complaint with the BBB and hopefully my bank will decide in my favor.
WHAT A SCAM FREELANCER IS! BEWARE!
Hello Jon, this is Marcus from Freelancer.com and I’d like to take some time to address your concerns. I can understand that must make you feel upset. Please allow me to review what has happened to your account verification and chargeback so I can assist you in resolving the issues. Send me an email to marcusc@freelancer.com along with your username. I look forward hearing from you.
I would like to say it's a good and best process to verify authentic freelancers who actually work on this platform. I am really glad and thankful to the freelancer support team.
So I've had my account for a few months but I wasn't active until about a week ago. Once I was active it was a pain in my rear end. The first offer I got told me to email her and basically wanted me to work off the site (and what she proposed sounded a lot like some kind of money related scam) the second offer was someone who wanted me to sell stuff on ebay (he used what he called a 'disposable account' and deleted it right away)
Here's where it got sticky. I pressed the link in the email that said 'view and accept your project' thinking it would take me to a page that I could accept or reject but in reality kt automatically accepted the project. This left me with a dummy project and a $25 charge on my account. The customer service rep was nice enough, she seemed to misunderstand me a bunch but after some time I got her to withdraw the charge.
I immediately closed my account. It's basically a site full of scammers run by people who are not fluent in English. They make bank on the non-refundable charges and do not care if the account that offered was closed before the offer was accepted. (if my accepting had not been an accident she would have left the charge)
I would strongly advise against this site. You are safer going through gmail than a scam site that charges you even if you don't get paid.
I appreciate being assisted by Jewel today with customer service. She is knowledgeable and quick to come up with an immediate solution. She made my support request super easy today. Thanks Jewel!
Freelancer is so user friendly. I love the milestone feature, where a client has to pay a little commitment fee. I hope to get considered for a job one of these days
One of a most pathetic freelance site, I have ever experienced.
First time a client call dispute, i provided him all the evidence and they still not ask me anything and decided it in favor of that client and I lost my money.
Second time, client paid me some extra payment mistakenly and he told me about this. I don't have a way to pay back to him, so I ask him to co-ordinate with freelancer support. Freelancer staff never have an idea what to do, so they ask my client to call a dispute and created equal amount of milestone payments as start of this job. I opened dispute and saw that client wanted to pay me 0 euro from 240 euro. Client ask me to accept his offer and I accepted it. After that, I realized it they stole my 240 euro.
Basically, they usually hit freelancers to earn money. Also, whenever you accept a job on Freelancer they deduct project fee from your financial account instantly if client cancel that job you lost your money in that way either.
Stay away from these cheaters! Use Upwork instead, Upwork has a clean way to resolve disputes.
My experience with freelancer support was a memorable one such that will last ages. I had issue with my subscription and they process my refund speedily with professionalism. Thank you very much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Neale. I can understand your frustration for not being paid when you have already completed the project. I see that our Support Team tried to contact your employer regarding this. Anyhow, I have sent you a ticket regarding your concern. Here's the ticket ID for reference: UKY-268-88580. Feel free to update it if you have queries. Take care!