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FreelancerReviews 20,104

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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You best sir
September 15, 2019

Ok sir, my best experience, you r the best sir thank you so much sir...

Date of experience: September 14, 2019
Bangladesh
1 review
0 helpful votes
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"Excellent"
September 16, 2019

Very fast response from Jessica B. The response given is very fast. It was my first experience. I feel very grateful. Thank you very much.

Date of experience: September 14, 2019
India
1 review
0 helpful votes
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Excellent
September 15, 2019

I have fully satisfied with the customer executive. I give 5 points for u... thankuuuuuuuuuuuuuuu

Date of experience: September 14, 2019
Texas
1 review
0 helpful votes
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Customer service
September 15, 2019

Michelle A was very patient and provided me with all the details that I need to aware of on freelancer.

Date of experience: September 14, 2019
Cyprus
1 review
0 helpful votes
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A Very pleasant experience
September 15, 2019

Rhian C. Was very pleasant to talk to and very helpful. He addressed my concerns and assisted in helping me remedying the issue at hand.

Date of experience: September 14, 2019
Spain
1 review
0 helpful votes
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Problem solved fast and unhindered
September 15, 2019

The agent Rhian C., very objective agent, solved the problem quickly and bluntly, also very understanding and patient! Im glad!

Date of experience: September 14, 2019
India
1 review
0 helpful votes
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Best
September 15, 2019

Polite and helpful. Thanks sir for helping me and I totally happy for your good Response. Again Thanks Sir.

Date of experience: September 14, 2019
India
1 review
0 helpful votes
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Nice
September 15, 2019

Helping Me.
Before 48 hours, Solves my problem.
I has waiting.
This person very nice and kindness.
And he responded very fast and conversation was excellent.

Date of experience: September 14, 2019
Argentina
1 review
0 helpful votes
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Well service
September 15, 2019

Very well. She offered me alternatives to solve my problem with authenticate account in Freelancer.es.

Date of experience: September 13, 2019
France
1 review
0 helpful votes
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Good. Quick answers to my questions over Freelancer chat, speedy action to make the refunds to the customer as I requested, all within the chat session. Friendly and efficient service from your support representative.

Date of experience: September 13, 2019
India
1 review
0 helpful votes
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Support services regarding payment
September 15, 2019

It was nice experience to talk with Rhian C. He satisfy me with his answers. I require assistance regarding charges and freelancer services. He explain me properly.

Date of experience: September 13, 2019
India
1 review
0 helpful votes
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Amazing support!
September 15, 2019

Rhian has patiently gone through my all concerns and has advised me the best. Rhian C. Made sure to give me assurance that there is nothing to worry about and they are doing their best to resolve my issue. Thank you so much. You guys are doing great job!

Date of experience: September 13, 2019
Austria
1 review
0 helpful votes
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Very helpful and polite
September 14, 2019

Tried an unterstood the problem and offered options. Was polite and very helpful, asking the right questions and having a method to find the solution to the problem.

Date of experience: September 13, 2019
Indonesia
1 review
0 helpful votes
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Excellent
September 14, 2019

Very fast response from Daphne G when I am unable to make authentication for my card. The response given is very fast. And she solves my problems directly. It was my first experience. I feel very grateful. Thank you very much.

Date of experience: September 13, 2019
Indonesia
1 review
0 helpful votes
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I was talking to Daphne G. Because I experienced scam. She is really helpful and friendly. I solve the problem quickly, and she also explained to me some tricks of using freelance.com.

Date of experience: September 13, 2019
India
1 review
0 helpful votes
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Rhian was so kind and helpful
September 14, 2019

It was a good experience talking to the support. Many of my problems got clarified. I had a problem over the employer and Payments issues and Rhian cleared it very calmly and provided everything for the help..

Date of experience: September 13, 2019
Georgia
1 review
0 helpful votes
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Support Experience with Debra E.
September 12, 2019

Debra was very professional and very helpful with my problem. She promptly advised me on what options where in my best interest and successfully solved my problem. So Professional 10/10

Date of experience: September 12, 2019
Pakistan
1 review
0 helpful votes
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Thankyou Freelancer
September 14, 2019

Jessica was very helpful and satisfy me till the end. When ever i reach freelancer they support me in each situation.

Date of experience: September 12, 2019
Italy
1 review
0 helpful votes
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Me and my employer couldnìt figure out what was going on with milestones and why I didn't recieve any money. Jessica helped me and the project is now complete succesfully with payment.

Date of experience: September 12, 2019
Pennsylvania
1 review
0 helpful votes
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Excellent
September 12, 2019

Very nice an helpful person, my problem got solved in a few minutes.
Very professional job...

Date of experience: September 12, 2019