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FreelancerReviews 20,122

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Okay
September 16, 2019

I was not pleased with the quality of the contest submissions. From my vantage point, too many of the contestants do not take the time to fully understand what is expected of the contest host.

Date of experience: September 16, 2019
GB
1 review
0 helpful votes
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Transaction Enquiry
September 16, 2019

I had an issue with transactions, but when I contacted freelancer.com, I had a talk with Janella L, the experience has been amazing.

Date of experience: September 16, 2019
Philippines
1 review
0 helpful votes
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You are great!
September 16, 2019

It's really fun and exciting to be part of the Freelancer family. As long as I can design, I will never leave my Freelancer family. Great and awesome to be here.

Date of experience: September 16, 2019
Spain
1 review
0 helpful votes
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Wonderful help
September 16, 2019

I find Freelancer system is not very friendly and not easy to use, however Janella L. Was very helpful. She took time to understand, to verify, to help, to give comments, coming back when time was a little bit longer, very gentle and professionnal. She knew what she was talking about and it was 100 percent satisfactory receiving her help.

Date of experience: September 16, 2019
GB
1 review
0 helpful votes
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Thanks Janika C for your efficient and friendly assistance to suspend an unsuccessful contest I was running and for the swift refund of associated prize money!

Date of experience: September 16, 2019
Pallavi S.
India
1 review
0 helpful votes
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Charlotte is a star!
September 16, 2019

Charlotte helped me around in a wonderful way and she made a very awkward situation easy for me. Keep up the good work!

Date of experience: September 16, 2019
India
1 review
0 helpful votes
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Support by Janella L
September 16, 2019

It was pleasure to talk to Janella L. Even for the technical details. She made the things clear and easy. She instantly solved my problem. Great support.

Date of experience: September 16, 2019
Bangladesh
1 review
0 helpful votes
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You best sir
September 15, 2019

Ok sir, my best experience, you r the best sir thank you so much sir...

Date of experience: September 14, 2019
Bangladesh
1 review
0 helpful votes
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"Excellent"
September 16, 2019

Very fast response from Jessica B. The response given is very fast. It was my first experience. I feel very grateful. Thank you very much.

Date of experience: September 14, 2019
India
1 review
0 helpful votes
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Excellent
September 15, 2019

I have fully satisfied with the customer executive. I give 5 points for u... thankuuuuuuuuuuuuuuu

Date of experience: September 14, 2019
Texas
1 review
0 helpful votes
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Customer service
September 15, 2019

Michelle A was very patient and provided me with all the details that I need to aware of on freelancer.

Date of experience: September 14, 2019
Cyprus
1 review
0 helpful votes
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A Very pleasant experience
September 15, 2019

Rhian C. Was very pleasant to talk to and very helpful. He addressed my concerns and assisted in helping me remedying the issue at hand.

Date of experience: September 14, 2019
Spain
1 review
0 helpful votes
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Problem solved fast and unhindered
September 15, 2019

The agent Rhian C., very objective agent, solved the problem quickly and bluntly, also very understanding and patient! Im glad!

Date of experience: September 14, 2019
India
1 review
0 helpful votes
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Best
September 15, 2019

Polite and helpful. Thanks sir for helping me and I totally happy for your good Response. Again Thanks Sir.

Date of experience: September 14, 2019
India
1 review
0 helpful votes
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Nice
September 15, 2019

Helping Me.
Before 48 hours, Solves my problem.
I has waiting.
This person very nice and kindness.
And he responded very fast and conversation was excellent.

Date of experience: September 14, 2019
Argentina
1 review
0 helpful votes
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Well service
September 15, 2019

Very well. She offered me alternatives to solve my problem with authenticate account in Freelancer.es.

Date of experience: September 13, 2019
France
1 review
0 helpful votes
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Good. Quick answers to my questions over Freelancer chat, speedy action to make the refunds to the customer as I requested, all within the chat session. Friendly and efficient service from your support representative.

Date of experience: September 13, 2019
India
1 review
0 helpful votes
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Support services regarding payment
September 15, 2019

It was nice experience to talk with Rhian C. He satisfy me with his answers. I require assistance regarding charges and freelancer services. He explain me properly.

Date of experience: September 13, 2019
India
1 review
0 helpful votes
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Amazing support!
September 15, 2019

Rhian has patiently gone through my all concerns and has advised me the best. Rhian C. Made sure to give me assurance that there is nothing to worry about and they are doing their best to resolve my issue. Thank you so much. You guys are doing great job!

Date of experience: September 13, 2019
Austria
1 review
0 helpful votes
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Very helpful and polite
September 14, 2019

Tried an unterstood the problem and offered options. Was polite and very helpful, asking the right questions and having a method to find the solution to the problem.

Date of experience: September 13, 2019