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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Somebody was trying to do a scam through your site, and your team had already identified and closed the account of the "employer". I'm happy with my self for being careful and check it with you before making any type of payment.
I was swindled by a freelancer user. I told the whole truth to the freelancer.com and they helped me.
Michelle A. Helps me with client's disputed issue. I've got exact information what I need. I highly recommended him.
His support for activating offered PLUS membership is really great. He was patient and facilitated neatly. Thanks for his patience.
The freelancer.com staffs are very friendly. They are active all time.
I am so happy to work in this platform and
It has been a gratifying support experience with the technical support team, very friendly and cooperative.
My experience with Josie was recommendable and that is why i am taking time out to submit this review. Fast response, swift solution and attention to details... it's a 5 start from me
The customer support(denyse) was really helpful and wonderful, treated my issues within minutes and listened attentively to everything i said..
Your customer service is excellent! Just amazing, made my day with his ultimate level of support. Extremely helpful and she provided all the necessary information.
Your customer service is excellent!
Daniella was extremely helpful and she provided all the necessary informations regarding my problem!
Thank you very much!
I took a little time for the executive to interact between the departments but it was overall a good experience with Rhian C
Got a very quick, kind and great help just some minutes ago!
Really appreciated the straightforward answers and finally got the information I needed.
Thanks a lot!
I had and issue and I got to contact the customer service guys. Step by step the agent tried to understand my issue and provided an actual solution. I was very happy to have my issue solved. Special thanks to Bailey for making my experience wonderful.
Daphne G. Was very helpful and understanding. She knows how to handle clients with professionalism and efficiency. Thank you.
I had a doubt regarding my payments and Noelle helped me in clearing my doubts.
I am happy with the help provided and prompt replies.
Very happy with freelancer support. Denyse solved my all issues thank you so much... will contact again for any queries
I was really worried about my issue and a bit disappointed too. But she was really well behaved and sweet. Her support helped me very much. I would really appreciate her support.
Michelle A. Was simply awesome! She was patient and took the time to check my issue and help me deal with it. Loved her service! Thanks!
Eula R. Has attended me like no one before, other people are prepotent, this person is not, really fast support and really cervical, please contract people like this
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.