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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thanks to Bailey E. For the attendance, she was very kind and helpful with my questions and solved them quickly.
Rhian C. Was very helpful. Rhian C. Clarified everything and gave me a very good guide. Very kind and respectful. Thanks for the services.
I have used freelancer.com for the last 3 years as an employee. Generally, my employing had been done smoothly but sometimes required bad actions. At that time, I could lean on freelancer.com support team members. They are very kind and provide essential ways.
You know I just contacted with one agency, Debra E., today. As expected, he supported me kindly.
I recommend freelancer.com.
Communication went fine, and adjustment was made in a minute.
Thumbs up for Deborah for this prompt response...
I am very much thankful to Rhian C for helping me come out from my issue within no time. I would appreciate Rhian's patience in dealings with new freelancers like me and clarifying doubts without any hesitations. Once again thank you very much for Rhian and Freelancer help desk team.
-Darney
Thanks very much, Rhian C. Was very helpful with me and really acts as a profssional support agent :).
This is my review about chat ID: ******* for chat session 8/*******.
I asked about my problem of project fee to Phoebe C.
He explained solution to me friendly and I understood his detail explain.
And he solved my problem. I am very happy now.
Thanks for his help and freelancer service.
Thank you Phoebe for assisting me this is the second time i had bumped to an employer's fault, Good day
I was amazing to exchange with Barry for my verified badge on Freelancer. Everything in this process was perfect for me.
I was very appreciated to Miss Mary. She is always kindly to us freelancers.
She always try to meet our requirements without any condition.
I think this point is very good. So, I wrote a feedback to her.
She is very nice Miss.
Thank you, Miss Mary.
Im glad that the support team is taking care of bad employers. It is important not to allow scammers inside the platform that charges 'refundable' money.
They assisted me quickly with a refund that I needed. The platform is a good opportunity for those who want to earn some extra money.
The psrson i contacted was very cooperative and tried with all possible ways to help and understand.
This is definitely a great site for freelancers. Of course there are some scam and prank projects. But overall much better than other similar websites like Upwork. The site has a very nice support system.
She is very Accommodating and gave detailed instructions. She even made sure that I was ok with all my concerns.
I am really amazed how quickly she handled the matter... I am totally impressed... I will love to get back for any queries again... Thanks a lot...
Chat ID: *******
My experience with Janika C. Was great! She was very helpful and she didn't give up finding a solution to my problem. I am very glad to get assisted by Janika C. Thank you!
Thank you for your help Josie, it was great to talk to you and solve a Problem with my payments (milestone).
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.