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FreelancerReviews 20,044

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Refund issue
September 12, 2019

There were unpleasant questions about the refund, but the specialist(Janika.) of those support quickly and quickly resolved all issues, 10 of 10 points.
Thank you!

Date of experience: September 12, 2019
Kenya
1 review
0 helpful votes
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Good customer suppoer.
September 12, 2019

We had a double payment of the NDA fee but Daphne sorted our problem really fast, very friendly. Thank you, Daph!

Date of experience: September 12, 2019
Spain
1 review
0 helpful votes
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Problem VAT
September 12, 2019

Rhian ha arreglado el problema con mis datos VAT. Todo ha estado bien, excepto que no me atienda en español.

Date of experience: September 12, 2019
Indiana
1 review
0 helpful votes
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Best customer service ever.
September 12, 2019

Daphne G. Was so helpful in resolving my issue with scams. I had two of them hit me in an hours time. So helpful and explained everything so well. I can't thank them enough for the help they gave to me today.

Date of experience: September 12, 2019
NL
1 review
0 helpful votes
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Help
September 12, 2019

I was assisted quickly and the man had a great attitude. He showed true professionalism and was able to help me in no time.

Date of experience: September 12, 2019
Pakistan
1 review
0 helpful votes
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Feed Back
September 12, 2019

Great experience. Janella L. Provided me great support regarding my issue. Nice and quick co-operation from her side.

Date of experience: September 12, 2019
Italy
1 review
0 helpful votes
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Janika fast and great!
September 12, 2019

Thank you Janika for your help. She solved the problem within a minute! I suggest her if you have any problem with the website.

Date of experience: September 12, 2019
Ireland
1 review
0 helpful votes
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Heather R. Was absolutely fantastic in helping me solve my issue. Her friendly manner, kindness and professionalism should be a benchmark for all customer service representatives. Thanks again. Best. P.

Date of experience: September 12, 2019
Argentina
1 review
0 helpful votes
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Great Experience
September 12, 2019

To whom it may concern, It was a pleasure working with Ms. Gab R. By her help I was able to get my first project, were she contacted me and offered the project. After that Shirley and I had the direct contact. I was able to complete the project in 1 day. I faced some difficulties in refunding my deposit and the withdrawal. Gab R. Was very supportive and she followed up the issue. In addition to that Shirley also followed up and was caring enough. I had a great experience with them, much appreciated!

Date of experience: September 12, 2019
Thailand
1 review
0 helpful votes
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Thanks Rhian C.
September 12, 2019

Thank you for your suggestion for my case. He is very quickly to help and give me more information about this case

Date of experience: September 12, 2019
India
1 review
0 helpful votes
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Contest issue
September 15, 2019

Eula was very kind to me i liked how easily she easily answered every question so nicely though she was a little late at replying sometimes but still she helped me very well... Great work :)

Date of experience: September 11, 2019
Canada
1 review
0 helpful votes
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I had a few people contact me, asking for me to contact them on various chatting platforms away from freelancer.com. Several of them wanted me to create accounts on another free lancing website and offered to pay for my subscription for more than 3 years but the amazing part is that they wanted access to my computer so they could work remotely. After I stopped laughing, I initiated a chat with freelancer.com support and reported them.

Jennifer took my complaint and assured me the issue with these particular accounts would be dealt with.

Date of experience: September 11, 2019
GB
1 review
0 helpful votes
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Excellent
September 11, 2019

Very good and great customer services by freelancer.com. They resolved my issue. It was complicated but they managed it. Very happy with services

Date of experience: September 11, 2019
Serbia
1 review
0 helpful votes
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Really good support!
September 10, 2019

Their support is fantastic! They answered on all my questions! The Benny S. Is really kind and professional!

Date of experience: September 10, 2019
BA
1 review
0 helpful votes
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Suspicious behaviour
September 11, 2019

I had a suspission in one employer, therefore contacted support and Jessica assisted greatly. I appreciate the assistance.

Date of experience: September 10, 2019
Lebanon
1 review
0 helpful votes
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Great assistance by Judith J.
Actually i never expected such a fast and simplified service in such a well known brand.

Date of experience: September 10, 2019
Indonesia
1 review
0 helpful votes
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Great assisstance
September 10, 2019

Very good agent, give a clear and great help me as a new freelancer user. I give five stars for you. Such a humble agent. :)

Date of experience: September 10, 2019
India
1 review
0 helpful votes
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Happy to help
September 10, 2019

I Waited a bit but help was courteos and up to the mark. He would be a great asset for any employer. I will foloow freelancer just because of this instant help

Date of experience: September 10, 2019
District of Columbia
1 review
0 helpful votes
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I contacted support team to resolve my project fee issue. Judith J helped me exactly.
Very fast and very communicative.
Thanks so much. Judith and amazing support team.

Date of experience: September 9, 2019
India
1 review
0 helpful votes
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Stolen entry
September 9, 2019

I am extremely satisfied with freelancer.com specially support team. I had participated in the contest and contest holder chose other users entry as winning entry, but after some days I came to know that they are using my entry as their logo that too without my permission so Immediately I approached support team and they helped me to solve this issue. ThankYou freelancer team.

Date of experience: September 9, 2019