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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I talked to Barry N. He was really helpful and answered all of my questions. He had a lot of patience, as i had some issues with an employer threatening to report me, and gave Barry all the infos.
Thank you, Barry :)
Support system is awesome. They ubderstandf every point provide the solution accordingly. They never get rigid on any point always on customers side.
Happy for my first project "accept" a project thinking that it was one to which I had offered, so I contacted the employer who offered me money in exchange for creating an account on www.upwork.com with my data personal for which I do not accept and report quickly freelancer supported me and resolved the problem of fraud the person who supported me was Eula R with whom I am very grateful
Michelle A. Assisted me in figuring out why my account was not verified, and she was able to assist me in fixing the problem within ten minutes. Fast, reliable, and good service.
I was challenged by some trouble, but Oscar was a big help to me. The support team is very supportive. And he was kind and very fast at the same time. Thanks a lot!
It was a nice chat, they are helpful and responsive. Anastasia D was by far the more nicer person than others. But overall they are all good.
Denyse was very helpful and addressed my concerns aprorpriately. Shes nice and very respectful. She handled my situation very efficiently and was very professional.
Excellent service, I'm happy about this... Their service has always fascinated me. They are always sincere in providing proper service.
Debra E. Helped me with the questions I have about KYC verification. It was helpful and save a lot of time
Very useful advice that employer who asks advance money before starting the project is definite scam. F
Jessica's communication and willingness to provide a solution to customers plight is second to none and shes indeed a great individual and support agent.
He is very good and kind guy <3. He supports me a lot to ensure that they're all good.
Love him...
Wonderful Assistance with my Express withdrawal challenge. I was completely
Satisfied with the response and understanding of my problem.
I am surprised to see its marketing strategy. It knows well about client's demand and provide several products according to the test of customers. I think the people who even never used any product of Nike, knows Nike very well. Nike's media coverage and time to time product delivery are really appeals me.
As per discussion, resolved my problem with very polite manner and I haven't received money from freelancer but they offered me free membership. It also help me a lot. Thank you freelancer.
Hi
I can understand the terms and conditions of site. They help me always as i need of help.
Thank you so much :)
Nice to talk to you and you answered my every question and you helped me so thank you
Chat is the best.
Your experience is best.
Appreciate chat support my all query done in a single chat, without hold, first time ever. Thanks for help, i feel great
Denyse F a good man he gave me helpful information about my problem i'm agree with him he is nice man. My problem is resolved. Thanks Denyse F.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.