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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,851
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,485)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mohit.
India
1 review
0 helpful votes
  • Send Message
May 22nd, 2022
Verified purchase

It is just a starting and I already happy with this website and the helpful staff.

Date of experience: May 22, 2022

Thumbnail of user josa.m
VE
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Great and quick assistance! The dormant fees were back to the account. Thank you, Anthony B!

Date of experience: May 29, 2022

Thumbnail of user mdmizanurr2
Bangladesh
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I needed some information to keep my account safe and he was really very very helpful.

Date of experience: November 30, 2021

Thumbnail of user diegoz12
VE
1 review
0 helpful votes
  • Send Message
May 18th, 2021
Verified purchase

I had made an erroneous transaction and they said they were going to fix it immediately.

Date of experience: May 18, 2021

Thumbnail of user ahmedb36
PS
1 review
0 helpful votes
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August 3rd, 2017
Verified purchase

Good service
I can return the fees that discount wrong
Thomas was good person and patient...

Date of experience: August 3, 2017

Thumbnail of user captaink2
Florida
1 review
0 helpful votes
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July 27th, 2020
Verified purchase

Pleasant and simple solution. Thank you The rest of this is doing the required 50 characters

Date of experience: July 27, 2020

Thumbnail of user shantos
Bangladesh
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

I am satisfied with his help. I have got all my answers clearly. Thanks a lot...

Date of experience: August 17, 2017

Thumbnail of user sunilg13
India
1 review
0 helpful votes
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January 14th, 2020
Verified purchase

Overall very good support provided by freelancer team. And they response very fast of your tickets.

Date of experience: January 12, 2020

Thumbnail of user alexk127
MK
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Josie G. Is very nice person giving you all the support you need. Definitely recommend it!

Date of experience: August 10, 2017

Thumbnail of user karams3
India
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

It was really a good experience help me a lot
Answered my question quickly and effectively

Date of experience: May 4, 2021

Thumbnail of user elyasm8
Canada
1 review
0 helpful votes
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October 28th, 2019
Verified purchase

She helped me through my issue instantly. I am completely satisfied with the help I got

Date of experience: October 28, 2019

Thumbnail of user sivak3
India
16 reviews
14 helpful votes
  • Send Message
December 22nd, 2012

Nice site all in 1 as with projects, online certificates, hosting & sale our projects also

Date of experience: December 22, 2012

Thumbnail of user mohamede257
Egypt
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

This was great, easy questions and great style, I had the pleasure of speaking with Chelsea

Date of experience: September 13, 2022

Thumbnail of user ataulb
Canada
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Amy V. did a good job resolving my issue. I needed help with returning my deposit.

Date of experience: May 15, 2022

Thumbnail of user muhammado4
Pakistan
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

I'm very thankful to team Freelancer for such a great response and to solve my issue

Date of experience: April 15, 2021

Thumbnail of user asrard
California
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Very good service, I hope the freelancer gets back to me after the agent contact him!

Date of experience: November 7, 2019

Thumbnail of user amirhosseinf2
Netherlands
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

Really patient and helpful chat support, solved my problem very fast and in a friendly manner

Date of experience: May 9, 2021

Thumbnail of user kiruban
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 17th, 2022
Verified purchase

Great experience and really cooperative team. Really helped me to get my payments back. Thank you

Date of experience: May 17, 2022

Thumbnail of user fabiov26
Brazil
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Thank you very much guys of your support, now my withdraw are in my bank account.

Date of experience: July 7, 2022

Thumbnail of user mayadae
Pennsylvania
1 review
0 helpful votes
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September 12th, 2019
Verified purchase

Very nice an helpful person, my problem got solved in a few minutes.
Very professional job...

Date of experience: September 12, 2019

Thumbnail of user zulfiqarz
Pakistan
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

The Chelsea provides great assistance in regards to the verified badge. It was a smooth process.

Date of experience: April 21, 2022

Thumbnail of user priestlye
Priestly P.
Cameroon
1 review
0 helpful votes
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September 24th, 2021
Verified purchase

The agent that handled my ticket was very knowledgeable and really swift in handling the problem.

Date of experience: September 24, 2021

Thumbnail of user reemc2
Egypt
1 review
0 helpful votes
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May 18th, 2021
Verified purchase

I really appreciate their sincere willingness to help, they solved my problem once I reported it.

Date of experience: May 18, 2021

Thumbnail of user hafizgulshaira
Pakistan
1 review
0 helpful votes
  • Send Message
September 15th, 2022
Verified purchase

Thanks team for helping me out, and it was very great that you people help me

Date of experience: September 15, 2022

Thumbnail of user jaykari
India
1 review
0 helpful votes
  • Send Message
March 16th, 2022
Verified purchase

He is quick resolve My ticket. I will connect with him if any help from him.

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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