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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,851
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,485)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sejutis
Bangladesh
1 review
0 helpful votes
  • Send Message
July 17th, 2022
Verified purchase

She was very helpful. And it was a great help from her. Thank you so much.

Date of experience: July 17, 2022

Thumbnail of user mohammadh161
Bangladesh
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

I am so much glad to talk with her. I all thing understanding very clearly. Thanks

Date of experience: January 23, 2022

Thumbnail of user mohamedsaeedm1
Saudi Arabia
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Date of experience: October 23, 2022

Thumbnail of user ramap11
India
2 reviews
0 helpful votes
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March 11th, 2020
Verified purchase

He gave me the best support ever i can say yoyo he is a nice guy

Date of experience: March 11, 2020

Thumbnail of user michelf28
Canada
1 review
0 helpful votes
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July 11th, 2020
Verified purchase

I had a good experience with this agent (Ashton D) very kind support, thanks a lot

Date of experience: July 11, 2020

Thumbnail of user santhwanas
India
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

Support team was very helpful in identifying the issue and helping me get the amount refunded.

Date of experience: July 30, 2021

Thumbnail of user algerl1
Canada
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

I just had a friendly interview with Chelsea. It was a pretty quick and delightful meeting!

Date of experience: May 10, 2022

Thumbnail of user usamat4
Iowa
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

The staff member I talked with was so kind and verified my account during the interview

Date of experience: April 27, 2022

Thumbnail of user stefanb76
Rhode Island
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

Kelvin R. Was very helpful and I'm hoping the resolution with the freelancer will be settled.

Date of experience: April 10, 2021

Thumbnail of user lollos
Spain
1 review
0 helpful votes
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May 14th, 2018

Erwin c helped my out, did a great job helping me to have my money back...

Date of experience: May 14, 2018

Thumbnail of user edgarsc
Latvia
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

I have my account issue and discuss this stuff. He is very kindly stuff.
Thanks again

Date of experience: July 24, 2022

Thumbnail of user fuadi
Azerbaijan
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Ashton D. Is the best customer service worker. He fixed the my problem about 5 minutes.

Date of experience: August 3, 2021

Thumbnail of user chetant5
India
1 review
0 helpful votes
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July 14th, 2020
Verified purchase

Freelancer is not just a service. They are helping a lot of peoples. In every step

Date of experience: July 14, 2020

Thumbnail of user bavlys
Egypt
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

The agent, Kelvin, was super helpful and nice, he gave me all the information I need!

Date of experience: October 4, 2021

Thumbnail of user maxc85
Italy
1 review
0 helpful votes
  • Send Message
July 1st, 2018
Verified purchase

Helpful and kind, and patient with my request. I hope it will go to positive outcome...

Date of experience: June 29, 2018

Thumbnail of user bankimchandram
Bangladesh
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase

I am very happy to talk to chelsea verified. She is a good natured person. Thanks

Date of experience: April 10, 2022

Thumbnail of user matthewm1847
Florida
2 reviews
0 helpful votes
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March 28th, 2022
Verified purchase

Chelsea called and asked a few questions about me and my use of the Freelancer platform.

Date of experience: March 28, 2022

Thumbnail of user xd3
Colombia
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

TY. I'd want to know about FL's best ways to bring project making through the platform.

Date of experience: June 7, 2022

Thumbnail of user jahida1
Bangladesh
1 review
0 helpful votes
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October 27th, 2020
Verified purchase

Ashton D. Helped me to get the refund project fee of a cancelled project. Great support!

Date of experience: October 27, 2020

Thumbnail of user iqbalahmedc
Bangladesh
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

My all problem solve very quickly. So, I am very much satisfied for support team work

Date of experience: June 6, 2021

Thumbnail of user sreebhabotaranr
Bangladesh
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Great man! I need information and he gave me information in an outstanding method. Very helpful.

Date of experience: September 17, 2021

Thumbnail of user omarf93
Bangladesh
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

I have had a much better experience with my jobs than before. I am really happy.

Date of experience: August 15, 2022

Thumbnail of user roshinig2
Sri Lanka
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Really happy about your service. Great service. With in short period of time solved my problem.

Date of experience: August 15, 2022

Thumbnail of user sharifulh3
Bangladesh
1 review
0 helpful votes
  • Send Message
August 14th, 2022
Verified purchase

He provide perfect solution for my issues. And told me what to do regarding with issues.

Date of experience: August 14, 2022

Thumbnail of user alangabrieln
Argentina
2 reviews
0 helpful votes
  • Send Message
February 19th, 2022
Verified purchase

Celestine solved my problem as fast as possible. Thank you a lot! I was going crazy!

Date of experience: February 19, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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