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Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
It's Helpful, but I think in this way more delay, but finally everything is good now
Date of experience: May 11, 2022
Easy and useful the operator give me all information Kayla B was really gentle and satisfy my needs
Date of experience: March 8, 2018
Thanks Kayla! I had some problems but it took only 10 minutes to solve. Going to work again;)Thanks
Date of experience: November 4, 2018
I was scammed too. I gave tham proof that my money missing and as reward got account closed
Date of experience: April 29, 2015
Support did a great job didnt take long and problem solved and i am satisfied with my care...
Date of experience: March 25, 2019
Loved your support, thanks alot Jam. You saved my time. I was really worried, God bless you more.
Date of experience: December 18, 2021
Nichole was very polite and had a quick solution to my issue. Great support. Thank you very much.
Date of experience: April 22, 2021
Macall C. Together with relevant team helped and i am okay of the service they helped. Thanks again
Date of experience: August 25, 2021
Rox c was very helpful. She handled my problems in a very fast and professional manner.
Thank you
Date of experience: June 18, 2022
I want to start with my one and only good feedback about freelancer.com. The help desk team works so hard to help and assist you. I'm saying this first cause if you'll ever sign up to that website as an employer YOU'LL DEFINITELY NEED a lot of CUSTOMER SUPPORT. That's because the website policies are not making things easier for anyone.
The main problem is once you put your money in escrow you may never get it back. Although the idea of it is for the employer to be able to get unsatisfied with the service they got from the freelancer and get their money back safely in the first place, it's nothing more than just an idea. Because the website doesn't care if the freelancer that you're working with is a scammer, not helping/replying to you, or the products they've been sending was stolen, corrupted and not working. When you dispute on the job to get your money back, they put you and the freelancer on an "endless argument" page for a week with no authority to decide. If you want to involve an authority you have to pay ANOTHER fee. And after all of that you may still never get your money back! You do one step wrong, BAM! The money went to the freelancer. You answered a day late BAM! Your money is stolen again. They're getting every chance to give the money to the freelancer ignoring all the facts that you put on that useless dispute page. Cause you haven't pay the extra fee for them to CARE yet!
The site management should be a lot more careful about the scammers. That's because you don't understand as an employer who is a scammer. Why? Cause employers can't even leave bad comments on freelancers if they have disputed on the job!
I DON'T RECOMMEND getting into those endless processes and scams, it's not worth it. It's was good idea to make employers and freelancers meet on a safe platform, but freelancer.com hasn't been anything more than being just an idea. And they've ruined that idea too.
As an employer and job owner myself I know how much value you should give to your PAYING CUSTOMERS. I give that value myself but I haven't been receiving it from freelancer.com. Only the Customer Support was trying to help you but the things they can do for you is super limited. So don't count on that. The whole thing is to cover for freelancers in my experience.
Date of experience: March 6, 2021
The website I used was called Freelancer.com.
First I used the website because I wanted to hire someone to help my project at my graduate school.
In the process, I saw the icon saying Guaranteed.
I often see sign Guaranteed as Money back guaranteed so I thought it was too.
Then I posted the work project, some people posted the entries.
But most of them was not related to my request, and very low quality.
Then I decided to close my project because these are something I cant hire.
First I contacted the costumer support and the person named Rochelle J said they will refund.
Then later another person contacted me and they said they cant close my project and cant refund because it was Guaranteed project.
They said Guaranteed means that it was guaranteed for the freelancers that someone get the job.
(They have "Guaranteed project" and "Money Back Guaranteed project". Which sounds confusing. They said I would have money back if I chosen "Money back guaranteed" project.)
And as I dispute my transection through PayPal, Then they stopped my account and closed my project. Which I don't get provided anything.
Even they closed my project they still have my $169.
I simply didnt receive anything from them and I paid $169.
Freelancer.com said to me that they can reopen project but I don't want to use the service anymore because the quality is very low like if 5-year-old children worked on them. Also my project is already over and I just want to have my money back.
I didn't get provide anything from them and they hold my $169.
2. They present the word "Guaranteed" to the client in the purchasing process. Which doesn't mean its "money back guaranteed " but its guaranteed FOR FREELANCERS that someone would get hired even the client is not happy with the works. Isn't it kind of tricking or scam? If guaranteed not means to the client, shouldn't they use other words to describe? ("Not money back guaranteed" etc...) Because I thought it was money back guaranteed.
They have both "Guaranteed" (no money back) and "Money back guaranteed" (money back) options. But isn't that too confusing?
I see many people claims online that frelancer.com is a scam website similar case as mine.
Don't use the website. They care scam.
Date of experience: February 12, 2017
He tenido una experiencia muy bonita con la persona durante toda la entrevista. Fue muy amable, las preguntas técnicas están muy bien elavoradas para apreciar el conocimiento según su perfil. He recibido toda la orientación y aclarado mis dudas sobre la plataforma.
Date of experience: August 24, 2023
Hello i have got funds from a sucessful completeion of project in freelancer.com
https://www.freelancer.com/projects/Internet-Marketing-Marketing/Need-Fresh-Consumer-Email-Lists.html
I got the money from the client and he is happy as well.
When i withrawed the money freelancer is not giving the money. They are telling they needs verification from the client. Well the clinet released the funds in freelancer.com after that only i will get funds in my account. I contacted freelancer support they told that they needs a verification from client.
The problem is that he doesnt come online after that job he just come for that job so i asked if the employer didnt reply then support team tells then i will not get money until verification system is complete.
This is total scam i have proof of complete project and chat history with freelnacer support when it comes to higher amount more than 800 usd they are playing scam. Without any complaint from the employer they are not letting to withdraw my funds. And instead says you can spend it in freelancer.com itself i have no disputes no complaints by the employer also so why this.
Thats against their policies so they are playing like scam.
Proof
Project is completed proof-http://www.viewdocsonline.com/document/eggb43
Proof or rejected withraw process-http://www.viewdocsonline.com/document/jobsjm
Support chat-http://www.viewdocsonline.com/document/au9sa4
I want my money withdrawn as soon as possible after i get funds into my account there is no provision to hold it in freelancer.com itself without any dispute with the employer
Date of experience: February 3, 2014
Good site work from home based
User friendly easliy website
Good one
Freelancing best one of best site for begginers
Date of experience: January 11, 2020
I used freelancer.com site for a period of one year with a user name and password. I did my best to make a good profile at freelancer.com. I did six projects and got 5-star ratings. All of a sudden, I witnessed some illegal activity at my account with having a user name and password only with me. I reviewed bids were posted, projects were created and my total money available on my freelancer.com account was illegally used. I had this bad bad experience in this month and on July 8,2015 I was told my account was closed due to illegal activities. How is this possible for such an account which lasted for one year and had a balance of $120 with a good reputation of five star could be closed without any notice, without warning. Even I asked them to investigate what this site is, are they doing it at their own and illegally grasping all of my earned amount at my account at freelancer.
I faced this very bad experience at freelancer.com and request to other freelancers please be careful because freelancer.com is a big fraud. They are making money from illegal means. I paid all fees, charges of projects completed then why they closed my account and how they can do it without any inquiry. They held all the amount at my account and replied me today
Hi Touqeer,
Thank you for contacting Freelancer.com Support.
We regret to inform you that your account has been closed by Freelancer.com administration. We offer no recourse or rebuttal for this penalty.
It is stated in our Terms & Conditions that Freelancer.com may terminate the participation of a User if we think that they are creating problems, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons.
In the event of termination, Users found in violation of the User Agreement will not receive any credit or payment from Freelancer.com.
Without limiting Freelancer.com's other remedies, to the extent you are in violation of this User Agreement, you must pay Freelancer.com for all fees owed to us and reimburse us for all losses and costs (including any and all Freelancer.com employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.
You agree that Freelancer.com is entitled to deduct such charges directly from any existing balance in the offending Account, or any other Freelancer.com Account owned by you.
Thank you for your cooperation.
---
Kind Regards,
Derek
Freelancer.com Support
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Need help? Check out our help page:
https://www.freelancer.com/help/
After getting such a bad experience and losing my money which I earned for my work hard, will you like to join this site which is a complete scam and fraud people are running it. I request to everybody please think 100 times before joining to this website because these bloody fool freelancer people are a complete scam.
Thanks,
Touqeer Khan
Islamabad Pakistan
Date of experience: July 13, 2015
In the term of one month I completed 5 projects, putting in 140 hours and actually getting paid (in theory) for one of those jobs. Because of Freelancer's fee system, I actually lost several hundred dollars, charged to my credit card, in addition to 140 hours of free work.
Here is how it works:
1) A fraudulent employer, with no intention of ever paying posts a job.
2) That fraudulent employer hires one or more people to complete his project.
3) Freelancer charges you credit card based on the total price.
4) You complete the work, talk to the employer on a daily basis, and they give you lots of positive feedback that they love what you are doing.
5) You hit a Milestone, and the fraudulent employer tells you "why don't we just finish this and I'll release the total amount".
6) You complete the assignment.
7) The fraudulent employer disappears, no more conversations.
8) You file a dispute, which Freelancer ignores for as many as 10 days (that's my experience so far), I don't expect they will ever respond.
9) Freelancer claims no economic responsibility and still charges you based on the size of the fraudulent assignment.
10) Freelancer continues to ignore all of the fraud taking place, as long as they get their fees (which they pull from your credit card whether or not you ever get paid).
Bottom line is I feel entirely foolish for having logged onto this site. PLEASE DO NOT follow my mistake. It may seem appealing, work from home, work on your own schedule, do things that your good at, but it's all a giant fraud.
I am in the process of suing Freelancer, my attorney has requested their information, which is not available anywhere on the site (try to find an address, phone number or even their country, which is Australia). My lawyer has suggested that they are like to not give us this information, which means we will need to seek a summons through the Australian justice system.
If anyone out there want's to join a class action suit, I am prepared to fund it's start, and my attorney is prepared to process it.
So, this is not a "OK" for this site this is a "THIS SITE SHOULD BE SHUT DOWN".
Anyone interested in joining a class action (it costs you nothing) should contact me at:
*******@gmail.com
I will forward your information to the attorney, he may contact you for a brief interview, but again, you have nothing to lose, and hopefully we can close these f%^&ers down.
Christopher Peznola
Vista, CA
Date of experience: March 27, 2016
Hello, Christopher. We sincerely apologize for any inconvenience that you have experienced through the site. We tried checking your account to help you with any concern that you currently have, however, aside from the withdrawal concern (your most recent ticket), we do not see any problem with your account. We maybe missing something here, so please feel free to send an email at larao@freelancer.com. Me and my team will check this right away. Thank you!
I get full feedback from Freelancer Support team & Solved my Problem. Freelance Support Team is Really Great, Thanks...
Date of experience: November 21, 2021
It was a great call and i got my all questions answers and it will help me to move next. Thank you
Date of experience: January 13, 2022
Habia tenido un saldo de -75USD que con trabajos de edición de video baje hasta -12USD, esto pasó en 2021, probocado por una estafa o similar.
Ahora en 2023 ya me resolvió el problema y estoy listo para volver a hacer trabajos.
Date of experience: September 1, 2023
Great experince Heather R is very helpul in my case. He ased me what is your peoblem and he solved in very polite manner
Date of experience: May 24, 2019
I lost around 100$ by mistake and Orion helped me out with the matter so quickly
Thanks a lot Orion
Date of experience: May 2, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi there, Marcus of Freelancer.com here. I can understand how frustrating this must have been for you.It is unfortunate that you feel this way about our site's services; nevertheless, I still appreciate you for alerting us the quality of service you received from the Support team. We are dedicated to providing exemplary customer experience to our Members so be assured that your complaint will not be taken lightly. Let me take over from here and have your withdrawal issues be taken care of. I have sent you an email regarding this. Please refer to your ticket ID: TJH-616-16937. Feel free to update it and I'd be more than glad to assist you.