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Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Japhet helped me in the best possible way
Quickly responded and solved the problem in a few seconds
He is really a wonderful person
Thank you Japhet
Date of experience: July 5, 2020
Hello
Sir I am Ruby. I am work as freelancer to design and develop website and My complete against freelancer.com website. I am use this website for find client word wide for my business and freelancer.com web site provide this service with 10% fees of every project award time
I am find one client which want to make a website for her business our deal is done and i am start work on my client website now half of website is complete and my client like my work quality so that's why my client send me $1000 (USD) in my freelancer account and freelancer cut $95 of own Fess I am agree with this because its freelancer.com police
And now 7 day ago i am send request for $900 (USD) withdraw my freelancer account money to my Paypal account.
But they cancel my withdraw request and ask some verification. So i am send My voter card Photo of both side for verification my identity and one My picture
But they not accept it and ask to send bank copy photo and Adhara card photo for verification yesterday i am send my Adhara card card photo and bank copy photo and voter card photo in holding with my hands But they reject my all identity verification
And now they can not reply my mail and massages
I think they do not send money in my account
They ask silly question like what is your project i am tell some information like we are work on shopping web site not full because its harmful for our project security and My client want full privacy for project before we lunch world wide.
No help center reply my mail and massages
At the end they block my account i am not login my account
If account login after few second automatically logout
Date of experience: April 12, 2016
I used Freelancer.com for the first time a couple of days ago and yesterday I selected a freelancer. (On the day of registration Freelancer took a $10 deposit from me).
The successful bid was $100 and the milestone was $100, so basically the freelancer wanted the full amount upfront.
When I paid the milestone their system took *two* payments: one for $97.54 and the other for $102.66. I was logged into my email account at the time and got Paypal email alerts within seconds of making the milestone payment showing these two sums.
I was completely shocked – I was flabbergasted that they took money automatically from my Paypal account (I soon read on the internet that Freelancer take money without notifying people by email that they have supposedly signed them up for "pre-approved" billing).
This would not have mattered so much *if* their system had not taken two payments.
I read on the internet of someone else this has happened to: their payment was duplicated *and* support tried to tell them they must have done something wrong their end. That's what happened to me. I know I definitely didn't press anything twice.
http://www.complaintsboard.com/complaints/wingz-florida-c*******.html
I got on to support and after alleging wrong doing my end, they basically tried to tell me that the money would be a credit on my account. At that point I admit I started swearing as they said they could not tell me if or when I'd be refunded!
I have now contacted Paypal's fraud department and they said they will investigate. I have sent them a few links and intend to put my case on as many warning sites as possible to alert people to this scam company until they refund me.
I managed to get the telephone number of their UK Manager (I'm based in the UK) he was said he'll look into this for me. I wait and see with interest.
I would advise you to contact Paypal's Fraud department if you too were signed up to pre-approved payments without your knowledge.
PS - They have now emailed me now and asked me to drop the Paypal dispute so that they can refund me. DO NOT FALL FOR THIS TRAP. I have read on other forums that members did this NEVER saw their money again, because once you drop a Paypal dispute, you cannot reinstate it. Plus they are not being truthful; Paypal can refund you, if the vendor directs them to, without you dropping the case
Date of experience: May 30, 2012
Great service and employee Jo V is excellent in currency and tell me some laws that I didn't know
Date of experience: September 22, 2022
I have got good information from Kelvin... He's good...
Date of experience: November 17, 2020
I been on this site past 10 years and they are awsome. This platform changed my life
Date of experience: September 27, 2021
Thank You Kayla B. For helping me to get my amount refunded. My issue has been resolved...
Date of experience: September 7, 2018
Adeline, thanks for the help! I am pleased to respond faster and in the case. All clear.
Date of experience: November 4, 2019
Kayla B is very good assistant. I'm satisfy. She help me very friendly. Thanks for support team...
Date of experience: December 7, 2017
She is very accountable in your issue and very informative agent.
5 star for her
Thanks alot!
Date of experience: February 28, 2020
Janika was very patient and helped to sort all my queries in one go. Thanks again Janika.
Date of experience: October 10, 2019
It's a great pleasure to work with Macall.
Macall is so kind staff, and I recommend highly.
Date of experience: November 19, 2021
My experience with Macall has been good. They were patient with me and presented the service well.
Date of experience: November 23, 2021
I have experienced by the SUPPORT DESK as mentioned below-
Prompt
Fast
Exactly to the point
Extremely friendly
I thank you.
Best Regards,
Naresh
Date of experience: September 4, 2021
It was a great experience. Chelsea was kind and very helpful. Answered all my questions.
Date of experience: October 11, 2022
It was so nice and good communication, Thank you so much for the great assistance.
Date of experience: June 21, 2022
She really helped me out with my issues within a minute and made my day.
Date of experience: December 31, 2021
Thank you sir for your great response and very helpful advices
Excellent agent!
Very professional
Date of experience: March 31, 2021
Chatting with Harriet A cleared my doubts. Harriet A's behavior was very good to me.
Date of experience: September 28, 2022
I liked it I worked very well on this site. Thank you for your cooperation
Date of experience: June 23, 2022
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Ruby. Lara here from Freelancer.com and I would like to help you with your account. However, since we do not have your username, we are unable to check what really transpired. Feel free to send an email at larao@freelancer.com with the complete details so me and my team can check this. Looking forward to hearing from you.