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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,484)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user amith20
Turkey
1 review
0 helpful votes
  • Send Message
June 28th, 2021
Verified purchase

Very helpful answer. İ hope the money will be in my account in 3-5 business days

Service

Date of experience: June 28, 2021

Thumbnail of user wycliffeo1
Wycliffe O.
Kenya
1 review
0 helpful votes
  • Send Message
October 22nd, 2019
Verified purchase

I was able to resolve the problem within a short time. I am really thankful

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2019

Thumbnail of user sahanh
Belarus
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

Freelancer is the best platform to find jobs and to get our projects done easily.

Date of experience: May 15, 2022

Thumbnail of user nidalh2
Egypt
1 review
0 helpful votes
  • Send Message
July 25th, 2020
Verified purchase

Ashton D. Is very helpful and very quick. He really helped me solving my problems.

Date of experience: July 25, 2020

Thumbnail of user moonae
Egypt
1 review
0 helpful votes
  • Send Message
July 1st, 2021
Verified purchase

It was very speed response to my problem and it has been solved right away

Date of experience: July 1, 2021

Thumbnail of user akramb12
AE
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Byron assisted me to fix my issue without needing to chat again or follow up

Date of experience: October 2, 2022

Thumbnail of user theophiluso3
Netherlands
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

I contacted customer support and Harriet A responded and got my issue solved very quickly

Date of experience: September 29, 2022

Thumbnail of user roshank33
India
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Nice interviewer, she was very kind and soft spoken, thanks for your support and help.

Date of experience: September 12, 2022

Thumbnail of user briang1663
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Agent was quick and fixed my issue, did everything to provide me a quick resolution

Date of experience: September 1, 2022

Thumbnail of user muhammadayyazb
Pakistan
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

He is great from team he solved my problems as well thank you so much

Date of experience: November 9, 2021

Thumbnail of user ahmedhassanb
Egypt
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I would like to show my gratitude to the support and follow up with freelancers

Date of experience: April 18, 2022

Thumbnail of user eleonorak3
Croatia
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

Orion A. Was very helpful for the issue I had.
Very nice service support :)

Date of experience: July 6, 2021

Thumbnail of user hobs
Germany
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

Very helpful and quick resolution of my issue through the live chat on the website.

Date of experience: March 3, 2021

Thumbnail of user nayemk2
Bangladesh
1 review
0 helpful votes
  • Send Message
December 4th, 2021
Verified purchase

I was lack of some information. Jam make me understand everything. Very helpful.
Thanks Jam

Date of experience: December 4, 2021

Thumbnail of user ghulamn4
Pakistan
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

It is nice to speak with Chelsea. She is a humble, supportive, and good communicator.

Date of experience: May 19, 2022

Thumbnail of user raghavendras2
India
1 review
0 helpful votes
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August 7th, 2020
Verified purchase

One of the best chat I ever had he solved the problem within a minute

Date of experience: August 7, 2020

Thumbnail of user rims2
Morocco
1 review
0 helpful votes
  • Send Message
October 1st, 2021
Verified purchase

The support answer very fast, the problem was in credit card, Thanks for your help

Date of experience: October 1, 2021

Thumbnail of user khursheda2
Bangladesh
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

Really you provided the best service. But i will happy when my problem will fix

Date of experience: September 2, 2022

Thumbnail of user nuruddins
India
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I'm very happy for resolving problems by the team which I facing. Thanks team freelancer

Date of experience: December 4, 2022

Thumbnail of user fahads15
Pakistan
1 review
0 helpful votes
  • Send Message
May 13th, 2021
Verified purchase

I received excellent and prompt service and help from freelancer.com staff Avery V. Thank you!

Date of experience: May 13, 2021

Thumbnail of user waynem860
GB
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Fast and to the point. I liked how quick it was to get a resolution

Date of experience: December 8, 2022

Thumbnail of user pranavsamvithb
India
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

The staff member helped me join the verified programme in a concise pleasant friendly interview

Date of experience: April 5, 2022

Thumbnail of user hosnie
Egypt
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

Professional and helpful staff, They offer great help and the platform is full of opportunities

Date of experience: March 15, 2022

Thumbnail of user andrea2429
Peru
1 review
0 helpful votes
  • Send Message
February 21st, 2018
Verified purchase

Muy buena atencion, buena redaccion y rapido proceso, muy buena.
Very good attention, good writing and fast process, very good.

Service
Value
Shipping
Returns
Quality

Date of experience: February 20, 2018

Thumbnail of user nasimab9
Bangladesh
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

It was very easy and helped me to solve my problem. To the point. Thanks.

Date of experience: July 15, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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