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FreelancerReviews 19,669

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Freelancer is very good. I love freelancer.com
I will work in freelancer.com all the time
I will try to invite my friends to freelancer.com
Thanks.
Best Regards

Date of experience: July 12, 2019
India
1 review
0 helpful votes
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Bids
July 16, 2019

I don't think that loosing bids due to project cancellation or or an obsolete project (NOT being awarded to anyone) is a good idea, after paying for a membership to earn a few bids. In such cases bids must be returned to freelancers to use them for other valuable projects.

Date of experience: July 12, 2019
Australia
1 review
0 helpful votes
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Meagan vs Freelancer Contest
July 11, 2019

I did not know that the contest had a format restriction based on skill set, but after a bit of experimenting, we were able to change the skills and change the format of the contest

Date of experience: July 11, 2019
Serbia
1 review
1 helpful vote
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Customer Support
July 11, 2019

Heather R resolved my account issue that could have turned very bad and then went a little extra. Very helpful and understanding.

Date of experience: July 11, 2019
India
1 review
0 helpful votes
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Great Support
July 11, 2019

Nice to talk and its great solve my issue its always available for me when i require help. And its procedure is also great

Date of experience: July 11, 2019
Pakistan
1 review
0 helpful votes
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Contest Issue Resolved
July 11, 2019

Really nice Person. I explained my issue according to my contest and in just a little bit he gives me the information that i want. Really Impressive.
Thanks You So Much for Such Support.

Date of experience: July 11, 2019
India
1 review
0 helpful votes
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One of the Best chat Support.
July 11, 2019

Wonderfull experience. Always give prompt reply. Always give accurate solution. Only waiting time is concert But that is okay as we get our solution what we ant. Thank you.

Date of experience: July 11, 2019
India
1 review
0 helpful votes
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Very good service
July 11, 2019

I have been working on freelancer.com since last couple of years, recently the site has shown amazing trust on customer base, very good customer support, instant solution.

Date of experience: July 11, 2019
Kenya
1 review
0 helpful votes
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Timely Assistance
July 11, 2019

I had a challenge reaching out to my employer for a whole month. I reached out to Freelancer help desk and was directed to the solution within no time via a chat.

Date of experience: July 11, 2019
Qatar
1 review
0 helpful votes
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Support chat with Phoebe
July 11, 2019

Phoebe was very helpful and understanding and provided all the options to solve my problem. Thanks a lot.

Date of experience: July 11, 2019
Romania
1 review
0 helpful votes
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Ok
July 11, 2019

Good, Thank you for your help with the money reimbursement and the account closure. Thank you, I tried to do something, but I did not. I'm glad I have the right situation

Date of experience: July 10, 2019
South Africa
1 review
0 helpful votes
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Excellent support
July 11, 2019

As a first-time user of Freelancer I got excellent support in a very quick turnaround time in receiving a back payment for a faulty payment that I made

Date of experience: July 10, 2019
Indonesia
1 review
0 helpful votes
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Newbie matter
July 11, 2019

I am a newbie in freelancer.com. I directly searched and bid some projects here and someone chat me asked me to send him and email. In the email, he offers a project and ask a security deposit if I interested in his project. I found it was suspicious so I contact freelancer supporting team and I see now it was kind of fraud.

Date of experience: July 10, 2019
Denmark
1 review
0 helpful votes
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Excellent
July 11, 2019

She is very kind and trying to help.

She is honest and awesome freelancer.

Thanks so much for your help.

Date of experience: July 10, 2019
Texas
1 review
0 helpful votes
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Fast and Efficient
July 11, 2019

Had authentication problems, agent worked on it right away just required screenshot and fixed in seconds. Nice and fast help.

Date of experience: July 10, 2019
New York
1 review
0 helpful votes
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Thanks Debra. E
July 11, 2019

Great service and very helpful. I had an issue with a rating and she was so helpful and kind and fixed the issue for me so great job Debra. E. Thanks for the help

Date of experience: July 10, 2019
Philippines
1 review
0 helpful votes
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Thank you so much!
July 11, 2019

She solved my 2 year problem in just a jiffy!
Thank you so much for being attentive and you investigated my problem promptly, even if the issue was 2 years ago. You really helped me today. Again thank you!

Date of experience: July 10, 2019
Canada
1 review
0 helpful votes
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Dispute Resolution
July 11, 2019

Anastasia D was very helpful and professional when handling my dispute. She provided exceptional service and resolved my issue quickly.

Date of experience: July 10, 2019
India
1 review
0 helpful votes
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Excellent
July 11, 2019

Judith J was excellent in handling the problem... I had an issue regarding rufund of the deposit... this deposit to freelancer was made to upgrade my membership... but since I was not interested presently in working as freelancer so I decided to cancel it...

Date of experience: July 10, 2019
Australia
1 review
0 helpful votes
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Very helpful
July 10, 2019

He is very helpful and nice to chat with, he was able to understand my request quickly and resolve it in a timely manner.

Date of experience: July 10, 2019