Freelancer

Overview

Freelancer has a rating of 4.7 stars from 18,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,097
value
956
shipping
655
returns
740
quality
962
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Colorado
1 review
0 helpful votes
Follow Luke X.
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Becoming Verified with Chelsea V.
November 20, 2023

It was a pleasure working to answer the verification questions with Chelsea today. She was very kind, patient, helpful, and knowedgeable during the entire process.

Date of experience: November 20, 2023
Indonesia
1 review
0 helpful votes
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Friendly and very helpful :)
September 6, 2021

Honestly, I rarely use English in my daily conversation, so I have a little difficulty, fortunately I talk with the right person in this verification program, thanks to Chelsea. V

Date of experience: September 6, 2021
Malaysia
1 review
1 helpful vote
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Freelancer Support had been corteous and responsive throughout the whole communication. One of the best I experienced compared to other support services. Keep it up!

Date of experience: March 30, 2021
Indonesia
1 review
0 helpful votes
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Excellent
October 16, 2018

Keep it cs Kayla. B. I get help quickly and precisely, the most important thing is hospitality and the intended purpose conveyed through good communication

Date of experience: October 14, 2018
Kenya
1 review
0 helpful votes
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Customer support
April 18, 2020

They provide a prompt and quick response, My acknowledgement goes to Allen S. Who willingly supported untill my request came to success. Thumps up... Regards

Date of experience: April 18, 2020
PS
1 review
0 helpful votes
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Having an issue and it resolved
January 6, 2019

My name is Manar, I have a problem with my freelancer account sign in,
I have contacted with the support of the site by email, and they connected me with Sabrina G. And she help me to solve my issue and actually she did a great job,
Big thanks
Regards
Manar

Date of experience: January 3, 2019
Colombia
1 review
0 helpful votes
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WONDERFUL EXPERIENCE
January 14, 2019

I needed to change my phone number Carmen A. Stopped the verification pending ID she was effective and kind she was the most wonderful agent i have ever get in touched with! I am so glad you have her! YOU MUST MOVE UP THIS GIRL CARMEN A.

Date of experience: January 13, 2019
MD
2 reviews
19 helpful votes
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What happened, in short, is: I have accepted a project. The 10% commission was charged against my account straight away. The next day client fails to provide materials for me to work on and the following day he says that he needs to cancel the project. He cancels the project and here's a fragment of the discussion that followed with freelancer.com chat support:

[...]
05:18 Rose D: It shows that the project "Write a script for a live bettering website" has indeed been cancelled.
05:18 Rose D: What I can do for you is contact your employer ******** about this project if they are still interested in working with you. Would you like me to do so?
05:19 [user]: What?
05:20 [user]: Why would I want you to do that?
05:20 [user]: The client told me alredy he can not supply the materials required and is thus cancelling.
05:20 [user]: Have you seen my question? I have asked when are the $20 that were taken from my account when I accepted the project going to be refunded to me?
05:23 Rose D: Generally our project fees are non-refundable, regardless of the completion of the project.
[...]

What followed next is freelancer told me they would refund my $20 as an exception.

This is just one of my many disappointments with them regarding a lot of different issues.

Date of experience: September 25, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Slavic, Marcus of Freelancer.com here. I regret to hear about what has happened to the project that was awarded to you. Also, we(Freelancer.com) appreciate your feedback about how you've felt with our process and services. We are working on improving our customer experience and it would be great if you could send me an email so we can further discuss your experience on the site. My email address is marcusc@freelancer.com. I hope to hear from you, Slavic. Thank you.

Bangladesh
1 review
0 helpful votes
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This is Very helpful for everyone freelancer.
October 19, 2021

I have lot of experience in this site, this site have lot of restrictions and ita good, ther is no chance to cheat some one, no chnace to use wrong word. And this site has high quality sequrity for all,
Every one fell safe here. I think.
And the *******@freelnacer.com is very Helpfull for all freelancer i hope.

Date of experience: October 19, 2021
Illinois
1 review
0 helpful votes
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Best experience
May 24, 2024

Jonny really help me to get this preferred freelancer badge and I'm sure this experience would be great as well

Date of experience: May 14, 2024