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FreelancerReviews 19,837

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,004
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Freelancer Support are excellent
August 2, 2019

Freelancer Support are very responsive and patient at the same time, they solve any problem you face in the site

Date of experience: August 2, 2019
Nigeria
1 review
0 helpful votes
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Withdrawal inquire.
August 2, 2019

Really simple, fast and clear assistance. Help clarify issue with importance. Thanks Judith J. You are most helpful

Date of experience: August 1, 2019
Cyprus
1 review
0 helpful votes
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Dispute Support
August 1, 2019

Janika was extremely helpful and polite, I appreciate the assistance and the fast response.

Thank you

Date of experience: August 1, 2019
KR
1 review
0 helpful votes
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Really great supporter. Always happy with Debra E.

I can not express my happy, and nice supporter.

Thank you for your time.

Date of experience: July 31, 2019
GB
1 review
0 helpful votes
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I responded to a fraudulent ad. The 10% finders fee for the website got deducted from my account. The project turned out to be a scam and I couldn't do it. The finders fee was non refundable. However, I contacted the customer support chat and Jade instantly refunded the fee without any problems. Fast and efficient service. Thank you Jade.

Date of experience: July 31, 2019
Australia
1 review
0 helpful votes
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Jennifer M. Is Excellent Agent
July 31, 2019

Jennifer M. Is an excellent agent.
I hope he will come whenever I visit Freelancer Support.
I highly recommend him.

Date of experience: July 31, 2019
India
1 review
0 helpful votes
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Web Developers
July 31, 2019

I would highly recommend Techvia Alliance team. They have good knowledge & expertise in website development.

Date of experience: July 31, 2019
Florida
1 review
0 helpful votes
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Denyse was awesome!
July 31, 2019

She shined with the light of a thousand beautiful stars on my glitch and it was vaporized instantly in her glory (which she apparently got in technical school.)

Date of experience: July 30, 2019
Kenya
1 review
0 helpful votes
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Proper clarification was made for my concern. Prompt response came in hand and it was a friendly conversation.

Date of experience: July 30, 2019
New York
1 review
0 helpful votes
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I had some issues on freelancer.com, but Eula, freelancer support team member, fixed them kindly and quickly. I had happy time. I appreciate for that help really.
Thanks again.

Date of experience: July 30, 2019
Bangladesh
1 review
0 helpful votes
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Michelle A.
July 31, 2019

He is very good person. He is much helpful. I disturbed him a lot, but he didn't get disturbed. That kind of person is very needed in this field.

Date of experience: July 30, 2019
Uganda
1 review
0 helpful votes
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Good
July 31, 2019

Loved the courage and the advise given by Ms Anastasia due to her consistent words of me doing the right thing than opting for what may not work.

Date of experience: July 30, 2019
Mexico
1 review
0 helpful votes
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He solve my questions rapidly and send me a link so I could do what I need. He also was kind answering

Date of experience: July 29, 2019
Ohio
1 review
0 helpful votes
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My experience with Freelancer customer service was good. Judith was understanding of my situation and was able to complete my refund request efficiently.

Date of experience: July 29, 2019
Bangladesh
1 review
0 helpful votes
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I have a problem with withdrawing money to my bank, I withdraw but money has not come to my bank account, so I contact with freelancer.com the support team informed me that withdrawal was canceled due to the incorrect bank routing number and they refund the money to my account, second time again I withdraw money to my bank account with updated information and waiting for 10 days but the money has not come to my bank account and again contact with freelancer.com, They assured me they would investigate it

Date of experience: July 29, 2019
Philippines
1 review
0 helpful votes
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It's the second time I interacted with the contact center, but this is the first time I used chat support. It's very overwhelming how fast the conversation went. I stated my problem, Eula R. Went straight ahead and investigated. Great service! I'll give an extra +5 points for the extra mile.

Date of experience: July 28, 2019
India
1 review
0 helpful votes
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I have been using Freelancer for years now. Never seen an issue with it. Great platform for professionals

Date of experience: July 28, 2019
KR
1 review
0 helpful votes
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I got very quick and quilty service. Wonderful C/S service, I would like to learn the way of service that I received.

Date of experience: July 28, 2019
Canada
1 review
0 helpful votes
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I just had a chat with Oscar J regarding my membership and he was being really helpful. I appreciate his help a lot.

Date of experience: July 28, 2019
Japan
1 review
0 helpful votes
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Thank you Phoebe C
July 30, 2019

I faced a complex problem today. It was very difficult to understand.
But he patiently explained to me for an hour.
Uncommon support. I Highly recommend.

Date of experience: July 28, 2019