On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Freelancer is very good. I love freelancer.com
I will work in freelancer.com all the time
I will try to invite my friends to freelancer.com
Thanks.
Best Regards
I don't think that loosing bids due to project cancellation or or an obsolete project (NOT being awarded to anyone) is a good idea, after paying for a membership to earn a few bids. In such cases bids must be returned to freelancers to use them for other valuable projects.
I did not know that the contest had a format restriction based on skill set, but after a bit of experimenting, we were able to change the skills and change the format of the contest
Heather R resolved my account issue that could have turned very bad and then went a little extra. Very helpful and understanding.
Nice to talk and its great solve my issue its always available for me when i require help. And its procedure is also great
Really nice Person. I explained my issue according to my contest and in just a little bit he gives me the information that i want. Really Impressive.
Thanks You So Much for Such Support.
Wonderfull experience. Always give prompt reply. Always give accurate solution. Only waiting time is concert But that is okay as we get our solution what we ant. Thank you.
I have been working on freelancer.com since last couple of years, recently the site has shown amazing trust on customer base, very good customer support, instant solution.
I had a challenge reaching out to my employer for a whole month. I reached out to Freelancer help desk and was directed to the solution within no time via a chat.
Phoebe was very helpful and understanding and provided all the options to solve my problem. Thanks a lot.
Good, Thank you for your help with the money reimbursement and the account closure. Thank you, I tried to do something, but I did not. I'm glad I have the right situation
As a first-time user of Freelancer I got excellent support in a very quick turnaround time in receiving a back payment for a faulty payment that I made
I am a newbie in freelancer.com. I directly searched and bid some projects here and someone chat me asked me to send him and email. In the email, he offers a project and ask a security deposit if I interested in his project. I found it was suspicious so I contact freelancer supporting team and I see now it was kind of fraud.
Had authentication problems, agent worked on it right away just required screenshot and fixed in seconds. Nice and fast help.
Great service and very helpful. I had an issue with a rating and she was so helpful and kind and fixed the issue for me so great job Debra. E. Thanks for the help
She solved my 2 year problem in just a jiffy!
Thank you so much for being attentive and you investigated my problem promptly, even if the issue was 2 years ago. You really helped me today. Again thank you!
Anastasia D was very helpful and professional when handling my dispute. She provided exceptional service and resolved my issue quickly.
Judith J was excellent in handling the problem... I had an issue regarding rufund of the deposit... this deposit to freelancer was made to upgrade my membership... but since I was not interested presently in working as freelancer so I decided to cancel it...
He is very helpful and nice to chat with, he was able to understand my request quickly and resolve it in a timely manner.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.