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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,116
value
971
shipping
660
returns
746
quality
977
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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Pennsylvania
2 reviews
0 helpful votes
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Very Helpful
November 30, 2020

The person that I spoke with on chat was very helpful. She checked the account and found that the project was deleted.

Date of experience: November 29, 2020
India
1 review
0 helpful votes
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Good Help
April 9, 2018

Good help with given article about my problem. And my problem is solved by this agent. So thanks for this help to freelancer agent.

Date of experience: April 8, 2018
Costa Rica
1 review
0 helpful votes
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Very helpful and quick
August 16, 2018

I make a mistake choosing a winner of a contest and the people of customer service of freelancer help me diligently and very quickly.

Date of experience: August 15, 2018
India
1 review
0 helpful votes
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Good Freelancer
February 5, 2019

This Anastasia D. Freelancer help me lot. Its good for me and my account.
He gave me good advise to make my account safe.

Date of experience: February 4, 2019
India
1 review
0 helpful votes
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The freelancer support team guide me through all my doubt and also guide me to get the appropriate work from the freelancer web, thanks.

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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Great interview and a great conversation
April 24, 2023

Well, it was overall good experience. The interviewer was a great interviewer and a great person. Had a nice time chatting with him really.

Date of experience: April 24, 2023
India
1 review
0 helpful votes
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Satisfactory.
January 25, 2024

The experience was good. The interviewer was cordial and nice to talk to - explained everything properly.

Date of experience: January 25, 2024
GB
1 review
0 helpful votes
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Good reponse
September 10, 2018

I asked a question and got the answer.
Nothing really more to say but I need to write more to be publish and I do not want to say anything else!

Date of experience: September 10, 2018
Singapore
1 review
2 helpful votes
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Good explanation
March 10, 2019

The customer support officer cleared my doubts by explaining clearly. I am happy with the service provided by JESSICA. B

Date of experience: March 9, 2019
Saudi Arabia
1 review
0 helpful votes
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Excellent
September 20, 2017

A great job with freelance its a very help full support team. I am very happy work with a freelancer as a graphic designer.

Date of experience: September 19, 2017
Pakistan
1 review
0 helpful votes
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Lyndon S.
March 14, 2019

A very kind and experience person and was very humble to be and guides very well. Best representative i freelancer team has.
Very good.

Date of experience: March 9, 2019
Australia
1 review
0 helpful votes
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Responsive and easy
March 20, 2020

I received entries for my request promptly and when I need support they were able to handle my query quickly and to my satisfaction.

Date of experience: March 20, 2020
Pakistan
1 review
0 helpful votes
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It went well.
August 3, 2022

Overall the interviewee was good. Interview went well and she is good in handling the clients and explaining the necessary stuff in easy terms.

Date of experience: August 3, 2022
New Hampshire
1 review
0 helpful votes
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Thank you for the help!
October 13, 2017

My experience was quick, easy, painless. Sandra T. Was able to respond to my request and address my issue quickly and efficiently. Thank you!

Date of experience: October 12, 2017
Algeria
1 review
0 helpful votes
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Review for the support of Frelancer.com
November 5, 2021

I opened a ticket, got a bot response, so I sent them another message, then got a real response and a fix to my problem, good support service.

Date of experience: November 5, 2021
New Zealand
1 review
0 helpful votes
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Fast and clear solution.
October 25, 2017

Response is fast.
Solution are very clear.
People are very nice and have patient.
My problem got resolved very fast.
Awesome, and thank you.

Date of experience: October 25, 2017
LA
1 review
0 helpful votes
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Freelancer.com Support Team
November 18, 2019

It very good team for help me when I have problem, and help me to know, how to have good work with this website

Date of experience: November 18, 2019
Guatemala
1 review
0 helpful votes
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Excellent
November 10, 2017

When making a payment to the freelance, double the payment in error, they solved my problem immediately and returned the funds to my card

Date of experience: November 9, 2017
Canada
1 review
0 helpful votes
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Many thanks to Freelancer support for protecting my project payment.
Also thanks to Amy for all the help to resolve the issue I had.

Date of experience: May 17, 2019
India
1 review
0 helpful votes
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Anastasia was very helpful
May 15, 2019

She listened the problem patiently and understood the issue. She definitely was helpful and i hope she will take necessary action as she told.

Date of experience: May 14, 2019