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FreelancerReviews 20,013

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,156
value
1,006
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I am cute
August 13, 2019

Yeah so now that you're looking at the contents, I really like this site because it helped me find work

Date of experience: August 13, 2019
Bangladesh
1 review
0 helpful votes
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Very supportive
August 13, 2019

Noelle F. Helped me to sort out my problem so comfortably and he's so understanding. Hope he will assist me next time!

Date of experience: August 13, 2019
India
1 review
0 helpful votes
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Regarding client issue
August 13, 2019

Hello,
Thanks for your help,
I really appreciate your work and support.
Thanks for helping again.
Have a nice day ahead!
Thanks & Regards.
Nilesh

Date of experience: August 12, 2019
Kenya
1 review
0 helpful votes
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App
August 13, 2019

Very nice assistance.

Freelancer support is always amazing, they are ready to help whenever you want. I will highly recommend all freelancers

Date of experience: August 12, 2019
Argentina
1 review
0 helpful votes
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Excellent
August 13, 2019

I am happy with your help. I recommend it! It has helped me understand a problem about the release of my payment

Date of experience: August 12, 2019
Hong Kong
1 review
0 helpful votes
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I was having some difficulties and questions but Judith J on the customer services department has helped me resolve the problems quickly in a friendly manner. Honestly, I wish somebody from her dept would award her with a cake for the great service she is doing (/-)/

Date of experience: August 12, 2019
India
1 review
0 helpful votes
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Very nice assistance
August 12, 2019

Freelancer support is always amazing, they are ready to help whenever you want. I will highly recommend all freelancers to take help of staff whenever needed.

Date of experience: August 12, 2019
Australia
1 review
0 helpful votes
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Issue about bids
August 12, 2019

Janika!
I am very happy with his(her) help.
He(She) is very kindly.
GOOD GOOD GOOD GOOD
(like)
Thanks

Date of experience: August 12, 2019
Romania
1 review
0 helpful votes
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Great support
August 12, 2019

I talked to Barry N. He was really helpful and answered all of my questions. He had a lot of patience, as i had some issues with an employer threatening to report me, and gave Barry all the infos.
Thank you, Barry :)

Date of experience: August 12, 2019
India
1 review
0 helpful votes
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Freelancer.com support
August 15, 2019

Support system is awesome. They ubderstandf every point provide the solution accordingly. They never get rigid on any point always on customers side.

Date of experience: August 11, 2019
Mexico
1 review
0 helpful votes
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Bad habits
August 12, 2019

Happy for my first project "accept" a project thinking that it was one to which I had offered, so I contacted the employer who offered me money in exchange for creating an account on www.upwork.com with my data personal for which I do not accept and report quickly freelancer supported me and resolved the problem of fraud the person who supported me was Eula R with whom I am very grateful

Date of experience: August 11, 2019
KR
1 review
0 helpful votes
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Michelle A. Assisted me in figuring out why my account was not verified, and she was able to assist me in fixing the problem within ten minutes. Fast, reliable, and good service.

Date of experience: August 11, 2019
KR
1 review
0 helpful votes
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Awesome service
August 12, 2019

I was challenged by some trouble, but Oscar was a big help to me. The support team is very supportive. And he was kind and very fast at the same time. Thanks a lot!

Date of experience: August 11, 2019
Pakistan
1 review
1 helpful vote
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Really nice support.
August 12, 2019

It was a nice chat, they are helpful and responsive. Anastasia D was by far the more nicer person than others. But overall they are all good.

Date of experience: August 11, 2019
Illinois
1 review
0 helpful votes
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Support was helpful
August 11, 2019

Denyse was very helpful and addressed my concerns aprorpriately. Shes nice and very respectful. She handled my situation very efficiently and was very professional.

Date of experience: August 11, 2019
Bangladesh
1 review
0 helpful votes
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Excellent service, I'm happy about this... Their service has always fascinated me. They are always sincere in providing proper service.

Date of experience: August 10, 2019
Thailand
1 review
0 helpful votes
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Identity verification
August 10, 2019

Debra E. Helped me with the questions I have about KYC verification. It was helpful and save a lot of time

Date of experience: August 10, 2019
Bangladesh
1 review
0 helpful votes
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Very useful advice that employer who asks advance money before starting the project is definite scam. F

Date of experience: August 10, 2019
Nigeria
1 review
0 helpful votes
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Jesssica is great
August 10, 2019

Jessica's communication and willingness to provide a solution to customers plight is second to none and shes indeed a great individual and support agent.

Date of experience: August 9, 2019
Bangladesh
1 review
0 helpful votes
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He is very good and kind guy <3. He supports me a lot to ensure that they're all good.
Love him...

Date of experience: August 9, 2019