Freelancer has a rating of 4.7 stars from 18,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
It was a pleasure working to answer the verification questions with Chelsea today. She was very kind, patient, helpful, and knowedgeable during the entire process.
Honestly, I rarely use English in my daily conversation, so I have a little difficulty, fortunately I talk with the right person in this verification program, thanks to Chelsea. V
Freelancer Support had been corteous and responsive throughout the whole communication. One of the best I experienced compared to other support services. Keep it up!
Keep it cs Kayla. B. I get help quickly and precisely, the most important thing is hospitality and the intended purpose conveyed through good communication
They provide a prompt and quick response, My acknowledgement goes to Allen S. Who willingly supported untill my request came to success. Thumps up... Regards
My name is Manar, I have a problem with my freelancer account sign in,
I have contacted with the support of the site by email, and they connected me with Sabrina G. And she help me to solve my issue and actually she did a great job,
Big thanks
Regards
Manar
I needed to change my phone number Carmen A. Stopped the verification pending ID she was effective and kind she was the most wonderful agent i have ever get in touched with! I am so glad you have her! YOU MUST MOVE UP THIS GIRL CARMEN A.
What happened, in short, is: I have accepted a project. The 10% commission was charged against my account straight away. The next day client fails to provide materials for me to work on and the following day he says that he needs to cancel the project. He cancels the project and here's a fragment of the discussion that followed with freelancer.com chat support:
[...]
05:18 Rose D: It shows that the project "Write a script for a live bettering website" has indeed been cancelled.
05:18 Rose D: What I can do for you is contact your employer ******** about this project if they are still interested in working with you. Would you like me to do so?
05:19 [user]: What?
05:20 [user]: Why would I want you to do that?
05:20 [user]: The client told me alredy he can not supply the materials required and is thus cancelling.
05:20 [user]: Have you seen my question? I have asked when are the $20 that were taken from my account when I accepted the project going to be refunded to me?
05:23 Rose D: Generally our project fees are non-refundable, regardless of the completion of the project.
[...]
What followed next is freelancer told me they would refund my $20 as an exception.
This is just one of my many disappointments with them regarding a lot of different issues.
I have lot of experience in this site, this site have lot of restrictions and ita good, ther is no chance to cheat some one, no chnace to use wrong word. And this site has high quality sequrity for all,
Every one fell safe here. I think.
And the *******@freelnacer.com is very Helpfull for all freelancer i hope.
Jonny really help me to get this preferred freelancer badge and I'm sure this experience would be great as well
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello Slavic, Marcus of Freelancer.com here. I regret to hear about what has happened to the project that was awarded to you. Also, we(Freelancer.com) appreciate your feedback about how you've felt with our process and services. We are working on improving our customer experience and it would be great if you could send me an email so we can further discuss your experience on the site. My email address is marcusc@freelancer.com. I hope to hear from you, Slavic. Thank you.