On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
He solve my questions rapidly and send me a link so I could do what I need. He also was kind answering
My experience with Freelancer customer service was good. Judith was understanding of my situation and was able to complete my refund request efficiently.
I have a problem with withdrawing money to my bank, I withdraw but money has not come to my bank account, so I contact with freelancer.com the support team informed me that withdrawal was canceled due to the incorrect bank routing number and they refund the money to my account, second time again I withdraw money to my bank account with updated information and waiting for 10 days but the money has not come to my bank account and again contact with freelancer.com, They assured me they would investigate it
It's the second time I interacted with the contact center, but this is the first time I used chat support. It's very overwhelming how fast the conversation went. I stated my problem, Eula R. Went straight ahead and investigated. Great service! I'll give an extra +5 points for the extra mile.
I have been using Freelancer for years now. Never seen an issue with it. Great platform for professionals
I got very quick and quilty service. Wonderful C/S service, I would like to learn the way of service that I received.
I just had a chat with Oscar J regarding my membership and he was being really helpful. I appreciate his help a lot.
I faced a complex problem today. It was very difficult to understand.
But he patiently explained to me for an hour.
Uncommon support. I Highly recommend.
She can communicating with me so well even I have a broken english and she was very helpful dan give a best suggestion for me. Thanks Meagan
Thanks freelancer for support me to solve my issue and also the have good service to make the freeLancer website more trust we the support employee ping us to fixed any issue
Sean R. Always provide very good service. I am very very very much happy in your service. Also, Love Freelancer.com
She provide me all relevant information in a find and quick way. I am glad to assist with her, and like services. Thank you for your assistance
Sean was helpful and nice. He provided all the information I needed and was sympathetic. I didn't know how I could cancel a project and request for my project fee back and he offered the info.
Excellent experience as always.
They are just providing outclass, super quality customer service.
I don't think so any freelance market place have this kind of best service.
Great work.
Wonderful team, helpful and responsive. Jessica was really great to talk to. She was helpful, courteous, and very prompt with her responses.
He listens to details and solves the question accordingly, He is the best support i have chat with so far. Thanks for the service, I wish i know you in person.
You really did a good job, thanks once again. I will name my child after you.
I'm so happy for help, he is so helpful and friendly, i talked for my withdraw problem so he gave me good service Thank you
Nice feedback but still want to mention the freelancer team that solving disputes is great but create a system for avoiding disputes. So think about your policies once again for better growth.
It was a quick, efficient assistance from Seans part. I had a problem with a project that was cancelled halfway trough but the commission remained, i was unhappy with that and contacted for support. In no time Sean solved everything.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.