Freelancer

Overview

Freelancer has a rating of 4.7 stars from 18,870 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,097
value
956
shipping
655
returns
740
quality
962
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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South Africa
1 review
0 helpful votes
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Great Support Work
August 27, 2024

Magenta S. (Freelancer Support) was very helpful and solved my problem quickly.

Date of experience: August 17, 2024
Chile
1 review
0 helpful votes
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Very helpful
July 26, 2024

She helped me to clarify my doubts, and the process of withdrawal

Date of experience: July 16, 2024
Israel
1 review
0 helpful votes
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New school chair design
January 5, 2024

Yes, I am very satisfied with your great support and patience. I am focused on accepting your help to secure the best manufacturer. Thank you,
Sanford Blackman

Date of experience: January 5, 2024
Egypt
1 review
0 helpful votes
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Choose the best
March 8, 2021

It is also good to include everyone in one place, a better experience, and a quick and easy use
Thank you. This was an experience that had a unique character and easy...

Date of experience: March 6, 2021
RU
3 reviews
8 helpful votes
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FRAUD!
January 18, 2013

FRAUD!

I've been charged for 100$ just for winning a project where a client never shown, there were no any warnings or me being agree with this condition, sure they do have agreement according to which they actions are legit, but it just unfair! Also they said that they could help to resolve any issue but in fact they stay aside saying that they just introduce you to employer and they don't care what happened next, it's their's official policy:

Project fees are non-refundable whether a project is complete, incomplete, cancelled or re voked. This serves as the introduction fee for the employer and the freelancer. It is likewise for the purpose that contact details would be allowed to be given by both parties immediately. Our role as an online venue is already fulfilled when the the employer and freelancer meet, agree on and work on a project.

Note that Freelancer.com is an online venue for employers and freelancers to meet and work on a project. What will happen upon acceptance of the project is beyond our scope of support neither do we get involved in the transactions and interactions between employers and freelancers. It's our part to introduce the two parties but the project's success still lies only between the employer and freelancer.

Date of experience: January 18, 2013
Jielyn L. Freelancer Rep
over a year old

Hi Dmitry,

This is Mandy from Freelancer.com. I'd like to know if this issue has already been resolved. If not, then I'd like to help. Please send an email to support@freelancer.com containing your username and details about the project and if it checks out, we can issue a refund to your account. Also, please indicate that the ticket is for me so I can personally assist you with this.

I hope to hear from you soon.

Kind regards,
Mandy

Angola
1 review
0 helpful votes
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I really love the Criselda suport
April 5, 2024

Criselda R. (Suporte Freelancer), she solved my problem in a matter of seconds while others recommended another method that would take up to 2 days. She´s the best at all, my second Goat after Messi

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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Becoming Verified with Chelsea V.
November 20, 2023

It was a pleasure working to answer the verification questions with Chelsea today. She was very kind, patient, helpful, and knowedgeable during the entire process.

Date of experience: November 20, 2023
Indonesia
1 review
0 helpful votes
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Friendly and very helpful :)
September 6, 2021

Honestly, I rarely use English in my daily conversation, so I have a little difficulty, fortunately I talk with the right person in this verification program, thanks to Chelsea. V

Date of experience: September 6, 2021
Malaysia
1 review
1 helpful vote
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Freelancer Support had been corteous and responsive throughout the whole communication. One of the best I experienced compared to other support services. Keep it up!

Date of experience: March 30, 2021
Indonesia
1 review
0 helpful votes
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Excellent
October 16, 2018

Keep it cs Kayla. B. I get help quickly and precisely, the most important thing is hospitality and the intended purpose conveyed through good communication

Date of experience: October 14, 2018