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FreelancerReviews 19,932

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Appreciate chat support
August 9, 2019

Appreciate chat support my all query done in a single chat, without hold, first time ever. Thanks for help, i feel great

Date of experience: August 9, 2019
Pakistan
1 review
0 helpful votes
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Helpful
August 9, 2019

Denyse F a good man he gave me helpful information about my problem i'm agree with him he is nice man. My problem is resolved. Thanks Denyse F.

Date of experience: August 8, 2019
VE
1 review
0 helpful votes
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Superb support.
August 10, 2019

It has been a good experience the technical support provided by her. She was very kind and cordial with my requirements, also she was responsive and helpful. Thank you very much Anastasia :)

Date of experience: August 8, 2019
Pakistan
1 review
0 helpful votes
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Great chat support
August 10, 2019

We were assisted by Magenta S. From the Preferred Freelancer Support team. Chat support at Freelancer.com is almost always satisfactory, and most times it is brilliant.
Magenta S. Was brilliant.

- Mary Z Design

Date of experience: August 8, 2019
Texas
1 review
0 helpful votes
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Great customer service
August 10, 2019

Great customer service! Jade D. Was responsive to my concerns and dealt swiftly with it. Thank you once again!

Date of experience: August 8, 2019
Greece
1 review
0 helpful votes
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Great
August 8, 2019

Splendid customer service. I was extremely satisfied and I hope my issue will be resolved as soon as possible. Keep up the good work

Date of experience: August 8, 2019
Morocco
1 review
0 helpful votes
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She is available and helpful
August 8, 2019

Excellent and great, she was responsive and helpful...

Date of experience: August 8, 2019
Spain
1 review
0 helpful votes
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freelancer.com helping freelancers
August 8, 2019

I was charged for a comission on a project from an account that was canceled, i got the refund inmediatly thanks to Josie :)

Date of experience: August 8, 2019
Pakistan
1 review
0 helpful votes
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Helpful
August 8, 2019

Very helpful always when i try to get any info or problem salutation always get fabulous results.
You are the best freelancer support team.
Thank you

Date of experience: August 8, 2019
Bangladesh
1 review
0 helpful votes
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Perfect
August 8, 2019

I am 100% satisfied with freelancer contact support. I m happy for my result. Thank you very much. Great work.

Date of experience: August 7, 2019
Sri Lanka
1 review
0 helpful votes
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Anastasia D has excellent and great, she was responsive and helpful...

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Good support
August 8, 2019

Thank you Noelle for well understanding my queries and giving to the point explanation. Much appreciated!

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Best Experience
August 7, 2019

Marcall help me lot for preferred freelancer profile and describe each and everything well. Thanks for help

Date of experience: August 7, 2019
Pakistan
1 review
0 helpful votes
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Great support, He helped me in a very polite way. Explained the process of how i can do the verification

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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There are excellent support staff; who stay till end to resolve the issue. My issues have been clearly explained and resolved by Phoebe, many times. I thank Phoebe for this.
I am the happiest housemom and a professional as i am able to spend quality and achieve my passion of writing educational contents. Happy earnings and happy time for me.
Thank you Freelancer.com

Date of experience: August 7, 2019
Germany
1 review
0 helpful votes
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Super support by chat
August 7, 2019

I had an amazing support experience with Noelle F. First, I was not able to get a chat support fr 1-2 days. So I was already giving up hope. Bit today, I got Noelle on the line and she was super friendly and helpful. One of the best support chats i ever had. So I am happy again.

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Resolved a Query
August 7, 2019

I have an issue in freelance.com and it has been resolved by Noelle very quickly. Issue was in feedback system

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Freelancer assistant Willard C help me very well to handle the dispute resolve. Thanks to him & also freelancer.

Date of experience: August 6, 2019
Israel
1 review
0 helpful votes
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Got good service
August 7, 2019

I have got good explanation from support...
I had problems with my account charging and got helped.

Date of experience: August 6, 2019
Egypt
1 review
0 helpful votes
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Freelance website
August 7, 2019

I can say except excellent services. And i advise every freelancer to check in this website. To work well

Date of experience: August 6, 2019