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FreelancerReviews 19,899

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow RUPAK R.
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Good support
August 8, 2019

Thank you Noelle for well understanding my queries and giving to the point explanation. Much appreciated!

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Best Experience
August 7, 2019

Marcall help me lot for preferred freelancer profile and describe each and everything well. Thanks for help

Date of experience: August 7, 2019
Pakistan
1 review
0 helpful votes
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Great support, He helped me in a very polite way. Explained the process of how i can do the verification

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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There are excellent support staff; who stay till end to resolve the issue. My issues have been clearly explained and resolved by Phoebe, many times. I thank Phoebe for this.
I am the happiest housemom and a professional as i am able to spend quality and achieve my passion of writing educational contents. Happy earnings and happy time for me.
Thank you Freelancer.com

Date of experience: August 7, 2019
Germany
1 review
0 helpful votes
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Super support by chat
August 7, 2019

I had an amazing support experience with Noelle F. First, I was not able to get a chat support fr 1-2 days. So I was already giving up hope. Bit today, I got Noelle on the line and she was super friendly and helpful. One of the best support chats i ever had. So I am happy again.

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Resolved a Query
August 7, 2019

I have an issue in freelance.com and it has been resolved by Noelle very quickly. Issue was in feedback system

Date of experience: August 7, 2019
India
1 review
0 helpful votes
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Freelancer assistant Willard C help me very well to handle the dispute resolve. Thanks to him & also freelancer.

Date of experience: August 6, 2019
Israel
1 review
0 helpful votes
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Got good service
August 7, 2019

I have got good explanation from support...
I had problems with my account charging and got helped.

Date of experience: August 6, 2019
Egypt
1 review
0 helpful votes
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Freelance website
August 7, 2019

I can say except excellent services. And i advise every freelancer to check in this website. To work well

Date of experience: August 6, 2019
Nepal
1 review
0 helpful votes
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Great
August 6, 2019

It was an awesome experience to chat... It was a helpful conversation with him... Great work...

Date of experience: August 6, 2019
Bangladesh
1 review
0 helpful votes
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Account Recover
August 6, 2019

I am Vary Happy And amazing support. Thank you Vary Mach.(freelancer.com) support Time, My Account Work It

Date of experience: August 6, 2019
India
1 review
0 helpful votes
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It was an excellent experience chatting with Bailey. Bailey has almost resolved my issues.
I truly appreciate the ownership to resolve the issues / problems those I was facing.

Thanks!

Date of experience: August 6, 2019
PS
1 review
0 helpful votes
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Absolutely helpful
August 6, 2019

I couldn't thank Bailey enough! She took the trouble to answer all my questions and respond quickly. I had an issue with an employer that didn't seem to meet the terms of Freelancer and I've sent several messages to get help but only she solved it, Thank you again! Couldn't be more grateful.

Date of experience: August 6, 2019
India
1 review
0 helpful votes
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Great Understanding
August 6, 2019

Great and fast understanding Great and fast understanding Great and fast understanding Great and fast understanding Great and fast understanding Great and fast understanding Great and fast understanding Great and fast understanding

Date of experience: August 5, 2019
India
1 review
0 helpful votes
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Very helpful, Thank you
August 5, 2019

Very helpful, Thank you. I am very much satisfied. Thank you for your help, i will surely come in future if i need any help

Thanks,
Janki

Date of experience: August 5, 2019
Turkiye
1 review
0 helpful votes
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Thanks freelancer
August 4, 2019

Fast communication and problem solving, site admin very quickly solved the problem, the necessary points explained to me

Date of experience: August 4, 2019
India
1 review
0 helpful votes
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Josie was able to guide me
August 4, 2019

I required giudance on a client initiated cancellation of a proj as he nolonger wanted to get this proj done from freelancer as he felt it was way complex to be handled in freelancer.
I tried to convience him that we can handle too complex projs here but he was already made up his mindset.

Josie guided me very well that I can go with this cancellation and later raise a dispute for refund of the freelancer fees debited from my credit card.

Date of experience: August 4, 2019
Pakistan
1 review
0 helpful votes
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Eula R., she is very nice person. She guided me very nicely and properly about all the issues that I have been facing. I hope you add more persons like her in the team

Date of experience: August 3, 2019
Bangladesh
1 review
0 helpful votes
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I need a help about a contest
August 3, 2019

Janella L, give me a great support with about a contest, really satisfied about their site and support, Thank you again Janella L.

Date of experience: August 3, 2019
Pakistan
1 review
0 helpful votes
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Great Support
August 5, 2019

Good and Nice chat with Milano, Good experience although I have completely satisfied regarding my all queries and issued. Thanks.

Date of experience: August 3, 2019