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FreelancerReviews 19,819

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Gabriela R.
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He solve my questions rapidly and send me a link so I could do what I need. He also was kind answering

Date of experience: July 29, 2019
Ohio
1 review
0 helpful votes
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My experience with Freelancer customer service was good. Judith was understanding of my situation and was able to complete my refund request efficiently.

Date of experience: July 29, 2019
Bangladesh
1 review
0 helpful votes
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I have a problem with withdrawing money to my bank, I withdraw but money has not come to my bank account, so I contact with freelancer.com the support team informed me that withdrawal was canceled due to the incorrect bank routing number and they refund the money to my account, second time again I withdraw money to my bank account with updated information and waiting for 10 days but the money has not come to my bank account and again contact with freelancer.com, They assured me they would investigate it

Date of experience: July 29, 2019
Philippines
1 review
0 helpful votes
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It's the second time I interacted with the contact center, but this is the first time I used chat support. It's very overwhelming how fast the conversation went. I stated my problem, Eula R. Went straight ahead and investigated. Great service! I'll give an extra +5 points for the extra mile.

Date of experience: July 28, 2019
India
1 review
0 helpful votes
Follow Animesh E.
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I have been using Freelancer for years now. Never seen an issue with it. Great platform for professionals

Date of experience: July 28, 2019
KR
1 review
0 helpful votes
Follow JUNGKYO S.
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I got very quick and quilty service. Wonderful C/S service, I would like to learn the way of service that I received.

Date of experience: July 28, 2019
Canada
1 review
0 helpful votes
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I just had a chat with Oscar J regarding my membership and he was being really helpful. I appreciate his help a lot.

Date of experience: July 28, 2019
Japan
1 review
0 helpful votes
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Thank you Phoebe C
July 30, 2019

I faced a complex problem today. It was very difficult to understand.
But he patiently explained to me for an hour.
Uncommon support. I Highly recommend.

Date of experience: July 28, 2019
Indonesia
1 review
0 helpful votes
Follow George W.
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She can communicating with me so well even I have a broken english and she was very helpful dan give a best suggestion for me. Thanks Meagan

Date of experience: July 28, 2019
Malaysia
1 review
0 helpful votes
Follow Anwar K.
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Thanks freelancer for support me to solve my issue and also the have good service to make the freeLancer website more trust we the support employee ping us to fixed any issue

Date of experience: July 27, 2019
Bangladesh
1 review
0 helpful votes
Follow Moumita U.
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Great Service
July 27, 2019

Sean R. Always provide very good service. I am very very very much happy in your service. Also, Love Freelancer.com

Date of experience: July 27, 2019
India
1 review
0 helpful votes
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Nice assistance
July 27, 2019

She provide me all relevant information in a find and quick way. I am glad to assist with her, and like services. Thank you for your assistance

Date of experience: July 27, 2019
Romania
1 review
0 helpful votes
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Sean's Review
July 27, 2019

Sean was helpful and nice. He provided all the information I needed and was sympathetic. I didn't know how I could cancel a project and request for my project fee back and he offered the info.

Date of experience: July 27, 2019
Pakistan
1 review
0 helpful votes
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Excellent
July 27, 2019

Excellent experience as always.
They are just providing outclass, super quality customer service.
I don't think so any freelance market place have this kind of best service.
Great work.

Date of experience: July 26, 2019
Pakistan
1 review
0 helpful votes
Follow Ali K.
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Wonderful team, helpful and responsive. Jessica was really great to talk to. She was helpful, courteous, and very prompt with her responses.

Date of experience: July 26, 2019
Nigeria
1 review
0 helpful votes
Follow Afusat E.
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He listens to details and solves the question accordingly, He is the best support i have chat with so far. Thanks for the service, I wish i know you in person.
You really did a good job, thanks once again. I will name my child after you.

Date of experience: July 26, 2019
Bangladesh
1 review
0 helpful votes
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Good service
July 28, 2019

I'm so happy for help, he is so helpful and friendly, i talked for my withdraw problem so he gave me good service Thank you

Date of experience: July 26, 2019
Thailand
1 review
0 helpful votes
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Great
July 26, 2019

I am really happy to be helped with my query by Meagan. Meagan is very helpful professional. Great job!

Date of experience: July 26, 2019
India
1 review
0 helpful votes
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Dispute Queries
July 28, 2019

Nice feedback but still want to mention the freelancer team that solving disputes is great but create a system for avoiding disputes. So think about your policies once again for better growth.

Date of experience: July 26, 2019
Italy
1 review
0 helpful votes
Follow Tighineanu N.
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Amazing support from Sean
July 25, 2019

It was a quick, efficient assistance from Seans part. I had a problem with a project that was cancelled halfway trough but the commission remained, i was unhappy with that and contacted for support. In no time Sean solved everything.

Date of experience: July 25, 2019