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FreelancerReviews 19,858

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,151
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Thanks freelancer
August 4, 2019

Fast communication and problem solving, site admin very quickly solved the problem, the necessary points explained to me

Date of experience: August 4, 2019
India
1 review
0 helpful votes
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Josie was able to guide me
August 4, 2019

I required giudance on a client initiated cancellation of a proj as he nolonger wanted to get this proj done from freelancer as he felt it was way complex to be handled in freelancer.
I tried to convience him that we can handle too complex projs here but he was already made up his mindset.

Josie guided me very well that I can go with this cancellation and later raise a dispute for refund of the freelancer fees debited from my credit card.

Date of experience: August 4, 2019
Pakistan
1 review
0 helpful votes
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Eula R., she is very nice person. She guided me very nicely and properly about all the issues that I have been facing. I hope you add more persons like her in the team

Date of experience: August 3, 2019
Bangladesh
1 review
0 helpful votes
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I need a help about a contest
August 3, 2019

Janella L, give me a great support with about a contest, really satisfied about their site and support, Thank you again Janella L.

Date of experience: August 3, 2019
Pakistan
1 review
0 helpful votes
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Great Support
August 5, 2019

Good and Nice chat with Milano, Good experience although I have completely satisfied regarding my all queries and issued. Thanks.

Date of experience: August 3, 2019
Croatia
1 review
0 helpful votes
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Awesome
August 5, 2019

The support did an amazing job of refunding my project in the matter of minutes! The staff is very welcoming and responsive. Simply awesome!

Date of experience: August 3, 2019
India
1 review
0 helpful votes
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Good instructor in your team
August 3, 2019

It is a very good time to discuss my problem to janika she is a very helpful person in your team. Thanks for suggesting me for this.

Thanks, janika

Date of experience: August 3, 2019
New York
1 review
0 helpful votes
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Rational Support
August 5, 2019

Good support from Alice A and Jerick B. After approval of my bid employer was not responding to my chat messages; only once he contacted. Team shared a link to upload my experience certificate

Date of experience: August 2, 2019
Pakistan
1 review
0 helpful votes
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Good Support
August 2, 2019

This was helpful session, and good experience with support agent. He was clear and straight to the point.

Date of experience: August 2, 2019
PS
1 review
0 helpful votes
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Nice
August 2, 2019

Nice help from Janika, Thanks to her for their help and quick response
She helped me for the problem i had

Date of experience: August 2, 2019
India
1 review
0 helpful votes
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Very useful
August 2, 2019

Actually I could't bid, don't understand how to do. I want support with chat. I got fruitful help to chat. Thank You

Date of experience: August 2, 2019
Egypt
1 review
0 helpful votes
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Freelancer Support are excellent
August 2, 2019

Freelancer Support are very responsive and patient at the same time, they solve any problem you face in the site

Date of experience: August 2, 2019
Nigeria
1 review
0 helpful votes
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Withdrawal inquire.
August 2, 2019

Really simple, fast and clear assistance. Help clarify issue with importance. Thanks Judith J. You are most helpful

Date of experience: August 1, 2019
Cyprus
1 review
0 helpful votes
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Dispute Support
August 1, 2019

Janika was extremely helpful and polite, I appreciate the assistance and the fast response.

Thank you

Date of experience: August 1, 2019
KR
1 review
0 helpful votes
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Really great supporter. Always happy with Debra E.

I can not express my happy, and nice supporter.

Thank you for your time.

Date of experience: July 31, 2019
GB
1 review
0 helpful votes
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I responded to a fraudulent ad. The 10% finders fee for the website got deducted from my account. The project turned out to be a scam and I couldn't do it. The finders fee was non refundable. However, I contacted the customer support chat and Jade instantly refunded the fee without any problems. Fast and efficient service. Thank you Jade.

Date of experience: July 31, 2019
Australia
1 review
0 helpful votes
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Jennifer M. Is Excellent Agent
July 31, 2019

Jennifer M. Is an excellent agent.
I hope he will come whenever I visit Freelancer Support.
I highly recommend him.

Date of experience: July 31, 2019
India
1 review
0 helpful votes
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Web Developers
July 31, 2019

I would highly recommend Techvia Alliance team. They have good knowledge & expertise in website development.

Date of experience: July 31, 2019
Florida
1 review
0 helpful votes
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Denyse was awesome!
July 31, 2019

She shined with the light of a thousand beautiful stars on my glitch and it was vaporized instantly in her glory (which she apparently got in technical school.)

Date of experience: July 30, 2019
Kenya
1 review
0 helpful votes
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Proper clarification was made for my concern. Prompt response came in hand and it was a friendly conversation.

Date of experience: July 30, 2019