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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,480)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sarfraza6
Pakistan
1 review
0 helpful votes
  • Send Message
February 8th, 2022
Verified purchase

Communication went very nice, Support team is very courteous, resolved my issue. Thank You

Date of experience: February 8, 2022

Thumbnail of user georgiann
Romania
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

I had a good experience, finding solutions that would benefit me as a freelancer

Date of experience: August 16, 2021

Thumbnail of user shahidm27
Shahid F.
Pakistan
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

One of the most important part of my life is freelancing... I lv it

Date of experience: July 31, 2022

Thumbnail of user vinniea7
Australia
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Chelsea was great. Clear and professional and got the job done in no time.

Date of experience: October 5, 2022

Thumbnail of user saharh15
Canada
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

Such a good experience, hope to have more time to work in this place

Date of experience: August 17, 2021

Thumbnail of user dayener
Brazil
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

I work on Freelancer for a few years and it's always a great experience

Date of experience: October 5, 2022

Thumbnail of user sasindus
Sri Lanka
1 review
0 helpful votes
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November 21st, 2021
Verified purchase

Still exploring. I am pretty new to this site. So far so good :)

Date of experience: November 21, 2021

Thumbnail of user adriend14
France
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Smooth and straight forward, and a lovely voice to go thru this process. Perfect.

Date of experience: March 9, 2022

Thumbnail of user umamashabbirh
Pakistan
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

It was good talking to you. You really helped me out of this matter.

Date of experience: February 14, 2022

Thumbnail of user waqask16
Pakistan
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

The support team gave a quick response on my queries and clear my doubts

Date of experience: August 19, 2021

Thumbnail of user hammah1
Morocco
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

Chelsea was amazing, is a good freelancer staff
She did a great job
Cordially

Date of experience: March 10, 2022

Thumbnail of user alaar9
Canada
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Jules G. Consider my request for refund in a timely manner. Thank you, Jules!

Date of experience: November 30, 2022

Thumbnail of user geoffm78
France
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

At 3:59pm today I submitted a tecket regarding an "unrecognized Charge Inquiry" and I was impressed to receive responses (and resolution) by e-Mail(s) at 5:46pm, 5:53pm and 5:55pm.

Date of experience: March 11, 2021

Thumbnail of user masudh3
Bangladesh
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Emmett done a great job and help me a lot to understand some points.

Date of experience: June 8, 2022

Thumbnail of user aminuli8
Bangladesh
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

I get Valuable Information from her/him. He/She Help As per I want. Thank you

Date of experience: October 15, 2021

Thumbnail of user kamalr19
India
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

It was great to discuss with Avery! He helped in every way he can...

Date of experience: August 25, 2021

Thumbnail of user ammara97
Germany
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

The Team was much helpful and engaged in helping me, thank you so much.

Date of experience: December 1, 2022

Thumbnail of user shashankm11
India
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

It was quite helpful, I explained my issue and was resolved in few minutes

Date of experience: December 21, 2021

Thumbnail of user gilberthg
TZ
1 review
0 helpful votes
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November 24th, 2021
Verified purchase

Jam P. I real appreciate the assist you gave me. God bless you always

Date of experience: November 24, 2021

Thumbnail of user aizemd
Philippines
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

It is easy to get the answer and polite, overall it a great experience

Date of experience: March 28, 2021

Thumbnail of user paulg2337
Texas
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Great so far, love the experience and looking forward to what is to come.

Date of experience: December 5, 2022

Thumbnail of user wedadh2
Egypt
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

The agents were very helpful, and the issue has been resolved. Thanks a lot!

Date of experience: February 20, 2022

Thumbnail of user elianas17
Argentina
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

Nicholl was very kind and gave me good and quick assistance with my issue

Date of experience: March 28, 2021

Thumbnail of user abdullahn16
Bangladesh
1 review
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase

Thank You for your service, i hope it will be batter day by day

Date of experience: September 28, 2021

Thumbnail of user eduardoo30
Mexico
1 review
0 helpful votes
  • Send Message
September 24th, 2021
Verified purchase

Keep the great work guys, I really loved the instant customer support chat. Congrats

Date of experience: September 24, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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