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    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,480)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mahmoude56
Egypt
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

I obtained excellent support. Thank you very much for your kind support and action.

Date of experience: October 16, 2022

Thumbnail of user jothamo1
Nigeria
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Support helped me resolve my issue and assured me it would reflect very soon

Date of experience: June 14, 2022

Thumbnail of user zhengh2
Singapore
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

Very good experiences and issues resolved and my accepted offer withdraw by customer support.

Date of experience: June 11, 2021

Thumbnail of user naeemi1
Pakistan
1 review
0 helpful votes
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June 5th, 2020
Verified purchase

He provide me exact information that i needed and i recommend him very excellent.

Date of experience: June 5, 2020

Thumbnail of user peters1907
GB
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

I found this event to be without stress and she was considerate and competent.

Date of experience: September 8, 2021

Thumbnail of user richardh3333
Ohio
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Chelsea was very friendly and easy to speak to during my time with her.

Date of experience: November 9, 2022

Thumbnail of user blentk
Turkey
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

The helper was so cool. He showed me the way to direct solution. Thanks.

Date of experience: September 4, 2021

Thumbnail of user danielo983
Nigeria
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

Quick and precise, the support team really came through and solved all my complaints.

Date of experience: November 25, 2021

Thumbnail of user zias9
Pakistan
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

Freelancer is name of Excellence AS it always Resolves my issue.
The person Assign to me For resolving my Issue is Very Helpful As it can Listen to me Carefully and Resolve my issue. I am very satisfied with that Person.

Thanks Alot for Resolving my Issue.

Date of experience: March 4, 2021

Thumbnail of user blaisex
Philippines
1 review
5 helpful votes
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February 14th, 2017

WATCH OUT HONEST FREELANCERS(JOB WORKERS)!

FAKE JOB AWARDING:
https://www.freelancer.com/projects/Articles/Write-post-reviews-Sitejabber-com/
And there are many of this I've searched! More than 40s.
If freelancer(user registered user) accepts the award then it will deduct 10 percent directly from your account. LOL

So if you have nothing because your looking for a job but you loose 10 percent.
What if you have been awarded $1000, then you lost $100 from your account or you will have negative balance $-100. LOL

FAKE PROJECT JOB POST:
https://www.youtube.com/watch?v=fLJ0KeHkPoc
Freelancer.com office guys post this job offer and act as a registered real employer:
https://www.freelancer.com/projects/C-Programming/Delphi-USB-fingerprint-scanner-demo/

I found out that is fake from this website:
http://www.codenewsfast.com/cnf/article/*******827/permalink.art-ng1867q253

They copied it, and it was 6 years ago. 29-Mar-2011

I have doubts that only freelancer.com office guys make job offering post so that there website seems busy which is fake and if they are then they would appear in top 100 busiest website.

I also made a lot of research about freelancer.com job offers, and 60% of the jobs are fake.

Some Employers(registered person as want to hire) are fake and scammers.
Some Job Hunting persons(registered user as want a Job) are scammers too.

I therefore conclude that Freelancer.com website is were scammers meet up.

Freelancer.com is not safe for job hiring or hiring website.

Job hunt is not easy but there are faking.
Hiring is not easy, waste of money if your scam.

Noticed:
If the post will be deleted it means they have read this post.

However NOT ALL freelancer(registered users job hunters) are scammers, they're are few good men who want's to help too and finished the job right.

And NOT ALL jobs posted are fake or posted by real employers, there are few real employers that are good too.

Summary:
There are good and bad because we are not perfect.

Sights:
Software Industry will go down very fast because of open source code, there's no trade secret after all.

Tip for consumers:
Tell your real story

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2017

Thumbnail of user chaitanyab2
India
1 review
1 helpful vote
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January 28th, 2019
Verified purchase

I HAD VERY GOOD EXPERIENCE WITH Michelle A.HE WAS TOLD ME HOW TO ACCEPT PROJECTS AND HOW TO AVOID FRAUDULENT PROJECTS ON THIS WEBSITE.

Date of experience: January 27, 2019

Thumbnail of user utsavd
India
1 review
0 helpful votes
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January 16th, 2020
Verified purchase

Rhian on the chat support was very helpful in resolving my query and addressing the issue.

Date of experience: January 15, 2020

Thumbnail of user vinitw
India
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

I got scammed by a client but freelancer refunded me the fee that I was charged.

Date of experience: June 23, 2021

Thumbnail of user jiaoz
GB
1 review
4 helpful votes
  • Send Message
November 28th, 2016

Do not believe the 5 stars reviews, they collute with the company to boost their repute

Date of experience: November 28, 2016

Thumbnail of user youssefg9
Egypt
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

Great experience, was about to get scammed since i have no previous experience on the website

Date of experience: January 6, 2022

Thumbnail of user nasimaa7
Bangladesh
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Macall is a very friendly stuff in freelancer.com. I am very happy to talk with him..

Date of experience: December 2, 2021

Thumbnail of user diom
Philippines
1 review
0 helpful votes
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November 13th, 2019
Verified purchase

Emeline helped me. I was not aware about the fees and she assisted me right away.

Date of experience: November 13, 2019

Thumbnail of user ferdousib
Bangladesh
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

I accedenly used a premium feature. When I told them, they have refunded the payment superfast.

Date of experience: July 23, 2021

Thumbnail of user ravindrak10
India
1 review
0 helpful votes
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July 10th, 2020
Verified purchase

Emeline L. Is a very nice person. She helps me a lot. You deserve 5 stars.

Date of experience: July 10, 2020

Thumbnail of user simonaa4
Italy
1 review
0 helpful votes
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July 4th, 2018
Verified purchase

Kayla B. Was very helpful, answered all my questions and
Offered good solutions to my problems.

Date of experience: July 3, 2018

Thumbnail of user isuruw1
Sri Lanka
1 review
0 helpful votes
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January 6th, 2021

Representative was Janika C. Really appreciated the way of working and that was real quick. Great.!

Date of experience: January 5, 2021

Thumbnail of user lamyaeh
Morocco
1 review
1 helpful vote
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July 21st, 2019
Verified purchase

The agent team was helpfull, she understand the issue and try to answer all my questions...;;

Date of experience: July 21, 2019

Thumbnail of user aliviad7
India
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Rox. C assured me to solve my problem regarding payment locked of my projects. Thank you.

Date of experience: August 9, 2022

Thumbnail of user tdd2
Switzerland
1 review
0 helpful votes
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May 8th, 2020
Verified purchase

Very good support when i asked the chat. Wronlg released the amount without checking code quality

Date of experience: May 8, 2020

Thumbnail of user karenp1551
Argentina
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

Very satisfied with the technical support attention, they do not delay in answering and in my particular case they answered all my questions very kindly. Thank you

Date of experience: July 7, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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