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Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Janika!
I am very happy with his(her) help.
He(She) is very kindly.
GOOD GOOD GOOD GOOD
(like)
Thanks
Date of experience: August 12, 2019
I had issues trying to authenticate my CC because my CC was charged twice and I tried to type the first charge (the second one havent arrived yet).
Date of experience: August 3, 2017
Barry It's very, very good
It solved my problem completely
I like it so Mutch
He understands what I say
Very patient
Bear the oppression
Date of experience: February 13, 2018
Jacinta U helps me a lot, thank you so much.
I hope that I will be serviced by you in the future.
Date of experience: October 19, 2021
It was so helpful, I really appreciate RHIAN C. EFFORT
He explained very clearly the solution and I make it up
Thanks
Date of experience: September 21, 2019
I've had four projects through Freelancer.com (two of which were with the same client). The Australian client was excellent and paid me on time, but I have two outstanding projects where I completed the work over a month ago, but neither client has paid me.
I am owed $370 over the three projects that haven't been paid. For the one where the client owes me $300, the client was responsive at first but now doesn't respond to my messages, even though I can see she has been online every day. The second on is Indian or Pakistani, and he even went so far as to mock me when I said I would open a ticket with support. He keeps putting me off, saying "give me a few more days".
I've opened a ticket for the one that owes me $300 (or thereabouts) and it appears the client isn't even responding to Freelancer.com now. Yet she had 29 projects open (so I dread to think how many other people she has scammed, if she even is a she). It's gone to the tier 2 support team but they don't seem to be doing much about it.
I opened a ticket the other day for the guy that owes me $70 and it looks like they are looking into this, but the guy clearly knows how to play the system and it looks like I've been scammed by two different people on the site and Freelancer are happy to take my money every month for my subscription but offer no protection. And the three jobs where I didn't get paid were all done through their hourly time tracker as well, so it should have been more protected.
Not impressed at all with them. I think they're out to make as much money as possible off people and don't care about the freelancers at all - even though we pay for everything we do on their site. I'm so tired and annoyed with this and just want to be paid fairly for the jobs I did. If I could give them no stars, I would.
Update 23/12/15
They've responded to this review and are telling bare faced lies. I've just gone on to Freelancer and both the clients still have accounts on the site, and have both logged in today. So to say they have been closed down is a lie. And to simply say, oh it's horrible and palm me off with the response they have is disgusting. I urge everyone to stay away from this site. Definitely use Upwork. I've only moved on to Upwork after using Elance for a few months and I'm already getting better work and being paid on time, and in much higher amounts.
Date of experience: December 15, 2015
Very good experience and excellent support team. The platform is very secure
Date of experience: October 20, 2022
The experience was great they response was accurately according to my question
Date of experience: March 21, 2021
Yes thank you so much for helping me out, your services always good thank you once again.
Date of experience: September 24, 2021
Harriet A helped me a lot with my problem. Great support work!
Date of experience: June 19, 2022
She is really very helpful. I am excited to talk to her
Date of experience: October 27, 2019
It was great and informative. The customer support helped me as it should be and I needed.
Date of experience: November 29, 2021
I'm happy about this. I will do this more in the future.
Date of experience: December 31, 2021
I have got good explanation from support...
I had problems with my account charging and got helped.
Date of experience: August 6, 2019
Quickly connected with the rep and they helped me with my refund
Date of experience: October 18, 2021
Thank you so much Orion, you help me to solve my problem
Date of experience: June 27, 2021
Extremely professional and very fast respond I'm very impressed there service A+++++
Date of experience: November 5, 2021
I got the help from freelancer help service. They helped me with all they can do. Satisfied
Date of experience: March 10, 2021
I have a problem in my account and they refund my money
Date of experience: June 27, 2022
He took my problem seriously to his heart and took actions instantly
Date of experience: January 5, 2022
Lou C. Was very helpful and straight to the point and quick.
Date of experience: December 16, 2018
It was nice with the administrator so thank him for the service
Date of experience: November 8, 2021
Jam was helpful and sympathetic to my issues. They took measures in trying to solve my problems.
Date of experience: October 21, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Lisa. This is really an unfortunate experience and we know how frustrating it is to not get paid for your hard work. One of your employers' account has been closed by our site administrators for violation of the Terms and Conditions. We would like to assure you that we are doing our best to improve the site's security to protect our users - freelancers and employers alike. Thank you and take care!